BIZZDESIGN UK LTD.

Bizzdesign Horizzon

Bizzdesign Horizzon is an Enterprise Architecture (EA) platform, recognised by major analyst firms. It helps organisations with investment prioritisation, transformation delivery and risk management; presenting multi-dimensional visualisations of the design and transition path to the targeted future. Success should not be a matter of hope. It should be by design.

Features

• Cloud based, collaborative, digital business design & transformation modelling solution.
• Business model canvas, PESTEL, SWOT, Porters Five Forces, Balanced Scorecard.
• Business & ICT Strategy development, alignment and publication.
• Capability based planning, scenario analysis, customer journey, business outcome journeys.
• Architecture with ArchiMate 3.2 and TOGAF ADM. Data with ERD
• Portfolio management and impacting; Investment planning and portfolio shaping.
• Process modelling (BPMN, DMN), Solution architecture (UML and C4).
• Governance, risk, security and compliance (GRC) modelling.
• Dashboards, powerful analytics, scenario analysis & what-if planning.
• Integration: Excel, SQL Databases, ServiceNow, JIRA, Confluence, SharePoint, Azure, API's.

Benefits

• Single platform permits greater stakeholder collaboration within and across disciplines.
• Communicates business vision and the transformation journeys across the enterprise.
• Increased transparency, enables evidence-based decision making through powerful analysis.
• Digitise baseline & target models, de-risk major transformation programme initiatives.
• Identify the impact of portfolio change on other portfolios.
• Standards based modelling, allowing easier start-up and no vendor lock-in.
• Proven in complex environments including SIAM and multi-source delivery models.
• Self-service analysis, feedback and workflow capabilities enable stakeholder collaboration.
• Unify design activities into common toolset to maximise reuse.
• Prebuilt Integrations unlock information value through connection of data silos.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at e.walker@bizzdesign.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

357143140468321

Contact

Eddie Walker
07552 376731
e.walker@bizzdesign.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Enterprise performance management
  • Project and portfolio management
  • Asset life-cycle management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance windows, system requirements and other relevant information can be found on https://help.bizzdesign.com (https://help.bizzdesign.com/articles/knowledge-base/maintenance-windows-for-the-bizzdesign-cloud-solution for maintenance windows and https://help.bizzdesign.com/articles/knowledge-base/system-requirements-for-the-bizzdesign-horizzon-platform for system/network requirements)
• System requirements:
  • Modern browser for access
  • Internet accesss

User support

• Email or online ticketing support: Yes
• Support response times: Priority 1: 1 hour; Priority 2: 2 hours; Priority 3: 1 business day; Priority 4: 2 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All subscriptions include 24x7 access to our support system, with 24x7 1-hour response time for highest severity level included, at no additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Getting started support includes free training (https://www.bizzdesign-academy.com/), extensive product documentation (https://help.bizzdesign.com), in-product guides, and ability to submit questions through our support system.; ; More extensive online training, onsite training courses and public training courses are also available at additional cost. We also offer cloud support services to accelerate startup and time to value.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: User can export their data to certain file formats including Archimate Exchange Format, BPMN and CSV. There are also options to create reports from their models and to use our API to extract data. Users have up to 30 days after the contract end date to export their data as defined in the SLA.
• End-of-contract process: Users will need to export their data before the end of their contract period. At contract end, the service environment will be de-provisioned and customer data will be permanently removed. Any client data on backups will be removed within a specified period after contract termination.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Modelling component not available for mobile users.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: Browser based access to the Bizzdesign Horizzon platform for Consume and Contribute users and system administration features. Design users access the modelling interface via AWS AppStream in the browser.
• Accessibility standards: EN 301 549
• Accessibility testing: Access via the Horizzon portal and publication to HTML has been tested with screen reader technology such as JAWS and in browser extensions such as ChromeVox. Modeling features (delivered via AWS AppStream technology) are not excluded from accessibility testing/compliance.
• API: Yes
• What users can and can't do using the API: Bizzdesign Horizzon allows invited users to collaboratively model architectural structural objects, store these and publish them to selected user groups on the Horizzon platform. Instructions on how to use our open API can be found on the Bizzdesign support portal:; ; General description: https://help.bizzdesign.com/articles/horizzon-help/bizzdesign-open-api; API specification: https://help.bizzdesign.com/articles/horizzon-help/open_api_specification
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Design users can customise metrics, attributes, profiles, menus and view templates (shapes, colour scheme’s, etc.) in accordance with the extensibility of each of the modelling frameworks included within the product (e.g. ArchiMate, BPMN, UML etc.)

Scaling

• Independence of resources: Automated scaling and predictive monitoring. For Enterprise Studio online, each user is fully isolated from others.

Analytics

• Service usage metrics: Yes
• Metrics types: Availability and various usage metrics.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can perform full model exports using a variety of file formats. Exports of specific data sets are possible using export functions within the software. Data 'round-tripping' is also supported for offline editing and enrichment. An open API is available for data export/import too.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • ArchiMate model file exchange format
  • Xml
  • Html
  • Bpmn
  • Docx/pptx/xlsx
  • Sql
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Xml
  • Xlsx
  • Visio
  • ArchiMate model file exchange format
  • Bpmn
  • Sql

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The application service availability target is set at 99.6% (or <3 hours of downtime per month). The ‘worst case’ Recovery Point Objective (RPO) is 24 hours based upon a backup strategy of once every 24 hours. The ‘worst case’ Recovery Time Objective (RTO) is 3 days. A premium SLA is offered with an availability target of 99.9%.
• Approach to resilience: Datacenters including datacenter availability is fully managed by AWS. A well-tested disaster recovery plan is in place which includes failover to a different AWS region in case of large-scale outages.
• Outage reporting: Internal monitoring and follow-up is in-place 24x7. A 24x7 hotline for reporting large-scale incidents is also available for customers.; ; Announcements about outages are available at https://status.bizzdesign.io/ and customers can also subscribe to email notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Multi-factor authentication is in place for all management access. Access is restricted to a limited number of employees. For more information, please refer to SOC2 report which is available upon request.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Dedicated compliance team reporting directly to executive team.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: A comprehensive software development lifecycle is available which includes change management, secure coding standards, change review etc. A full copy of the SDLC is available upon request.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We ensure that any published vulnerabilities are identified, assessed for applicability on our service and where necessary suitably mitigated. We identify vulnerabilities from the media, vendors and internal testing/scanning. Patches are generally deployed weekly, with faster deployment options during emergency maintenance available for critical vulnerabilities.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: The Protective Monitoring implemented for the service includes logging to a central SIEM system with automated alerting/correlation, host-based agents and network-level anomaly/intrusion detection. A formal Incident Response Plan is in place for responding to incidents; security incidents are treated as Priority 1 issues with a 1-hour response time (24x7)
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have an incident response plan (IRP) which can be followed when an incident is detected which covers various predefined events. IRP includes reporting of the incident to affected customers and both ongoing reporting during the incident and a final root cause analysis. User-reported incidents can be submitted through our online ticket system or a phone hotline, both available 24x7.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A fully featured SaaS version of the Bizzdesign services is available for trial purposes (or proof of concept/pilot) on request.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 20%
• Between £500,001 and £1,000,000: 30%
• Between £1,000,001 and £2,500,000: 40%
• Between £2,500,001 and £5,000,000: 50%
• Over £5,000,001: 60%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Brand Compliance B.V.
• ISO/IEC 27001 accreditation date: Monday 19 May 2025
• What the ISO/IEC 27001 doesn’t cover: Sales and Marketing
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C2294408-b3c6-473d-8a4d-06e0b23d3fc8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 50216479-1555-473a-8d44-77acd67ba783
• Other security certifications: Yes
• Any other security certifications: SOC2 - Type 2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at e.walker@bizzdesign.com. Tell them what format you need. It will help if you say what assistive technology you use.