Rapid ERP
Rapid SAP Cloud ALM Implementation and Support
SAP Cloud ALM is a cloud-based application lifecycle management solution that provides comprehensive tools to support the implementation, operation, and continuous improvement of SAP hybrid solutions. Its cloud-native design is suitable for organisations that rely on SAP technologies and require an efficient platform to manage the lifecycle of SAP applications.
Features
- Provides project roadmaps access that align with SAP Activate methodology
- Delivers systematic gathering of requirements from various stakeholders
- Supports the comprehensive testing framework and monitoring of SAP solutions
- Provides a tool designed to manage and control changes effectively
- Enables real-time monitoring of SAP applications and infrastructure
- Documents configuration items and their settings within the SAP landscape
- Provides central access for customer information regarding support services
- Supports transition from SAP Solution Manager to SAP Cloud ALM
Benefits
- Faster implementation and optimization of SAP applications
- Reduced total cost of ownership compared to traditional ALM solutions
- Huge improvements in collaboration between teams
- Automation of mundane tasks to help expedite change delivery
- Agile and rapid response to ever-changing business demands
- Fully auditable Documentation, Change and Test Management process
- Increased end-user satisfaction
- Reduced risks to production systems
- Streamlined operations through centralized monitoring and management tools
- Reduced total cost of ownership compared to traditional ALM solutions
Pricing
£230 to £1,735 a unit a day
- Education pricing available
Service documents
Request an accessible format
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Framework
G-Cloud 14
Service ID
3 5 7 5 0 5 4 9 7 0 9 7 6 0 3
Contact
Rapid ERP
New Business Team
Telephone: +447740193508
Email: sales@rapid-erp.com
Planning
- Planning service
- Yes
- How the planning service works
- Rapid X work closely with customer stakeholders, project management, and the technical community to agree on a comprehensive plan outlining the approach to the project, including timescales for each significant activity. Centred around an Agile project delivery methodology, we ensure that we can respond to change quickly and easily without impacting overall delivery timelines.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Rapid X uses a variety of training approaches depending on the customer's need. This can be a traditional classroom-based ‘train-the-trainer’ approach, through to the creation of easily consumed, self-paced learning materials such as training videos or interactive recordings. Wherever possible, a training environment will be provided to allow the user community to get hands-on experience with any new tools and processes in a safe environment before productive use.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Rapid X is supporting organisations on the transition from SAP Solution Manager to SAP Cloud ALM by developing a tailored ALM strategy that outlines how SAP Cloud ALM functionality will be used to manage the lifecycle of SAP applications effectively to ensure we enhance their ability to manage and optimize their SAP landscape effectively.
We will take care of all aspects of migrating your SAP solution(s) to the target SAP Cloud ALM environment, from Project Planning, Infrastructure Preparation, Establishing Connectivity, mapping SAP functionalities, as well as Technical and Performance Testing, Final Cutover, Go-Live and Hypercare. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Rapid X ensures the continuity of the implementation/migrated environment(s) of SAP Cloud ALM via technical testing of Connectivity / Integration / Performance. We also provide support for the Business Functional Testing / User Acceptance Test (UAT).
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Managed Services for the SAP Cloud ALM platform are included in the recurring monthly fees
Service scope
- Service constraints
- Services are delivered via remote leveraged resources
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Severity 1 - within 1 Service Hour
Severity 2 - within 4 Service Hours
Severity 3 - within 1 Service Day
Severity 4 - within 2 Service Days - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide full ITIL-compliant support during business hours:
Severity 1 (High): Service(s), or a key part thereof, is unavailable to a business unit or large workgroup.
Severity 2 (Medium): Specified modules or functionality are unavailable.
Severity 3 (Low): Minor or cosmetic functionality defect.
Severity 4 (Info) Requests for information (e.g. documentation and/or advice).
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our commitment to environmental sustainability is demonstrated through our robust environmental policy which minimises physical resource usage by adopting reduced printing practices and fully electronic document and invoicing systems. Furthermore, we encourage eco-friendly transportation options through our Cycle to Work (C2W) and Employee Electric Vehicle (EV) Scheme. These initiatives collectively contribute to reducing the carbon footprint associated with our operations and those of our clients, supporting the UK's transition to a greener economy.Covid-19 recovery
In response to COVID-19, we have launched a Digital Skills Academy to boost technological proficiency across public services, enhancing remote working capabilities and resilience. Additionally, our commitment under the Pledge 1% initiative sees our staff volunteering to support communities affected by the pandemic, directly aiding recovery efforts by strengthening community ties and fostering digital inclusion.Tackling economic inequality
Our approach to tackling economic inequality centres around digital empowerment through our Digital Skills and Code Club initiatives, which aim to equip individuals from diverse backgrounds with critical tech skills. This effort is complemented by our collaborative supply chain and partnership strategies that promote economic growth and opportunity within underserved communities, thereby fostering a more equitable digital economy.Equal opportunity
We advocate for equal opportunities through our Skills Academy and adherence to the Living Wage Foundation’s guidelines, ensuring fair compensation for all employees regardless of their role or background. This foundation enables us to attract a diverse workforce and create an inclusive environment where all employees can thrive, thereby enriching our service delivery and client relationships.Wellbeing
Our commitment to wellbeing is embodied in our comprehensive health offerings, including partnerships with Westfield Health, access to counselling services, and subscriptions to Headspace and Blinkist to support mental and intellectual growth. These benefits are extended to our employees and are part of our proposals to clients, ensuring that wellbeing is at the forefront of our workplace culture and service delivery.
Pricing
- Price
- £230 to £1,735 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@rapid-erp.com.
Tell them what format you need. It will help if you say what assistive technology you use.