Intelogy Limited

Endpoint Management with Microsoft Intune

Microsoft Intune is one of the most powerful tools for managing your devices, apps and endpoint security. Whether devices are owned and managed by your organisation or personal devices with access to organisational content, Intune provides the capabilities to achieve greater flexibility and efficiency while enforcing secure and compliant access.

Features

• Streamlined device enrolment strategy
• Simplify management and configuration
• Evaluate compliance to maintain secure access
• Automatically apply updates
• Deploy applications at ease with the option of self-service
• Leverage app protection policies for corporate and personal mobile devices

Benefits

• Ship new devices directly to employees with zero‑touch endpoint provisioning
• Deploy configuration changes and apps from anywhere
• Stay on top of health, compliance, and security of endpoints
• Improve your IT team’s efficiency by automating updates
• Provide efficient, secure, and intuitive application management to increase productivity
• Protect access to your data from managed and unmanaged devices

£475 to £1,450 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.tomlins@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

357512592156206

Contact

Andrew Tomlins
02037473506
andrew.tomlins@intelogy.co.uk

Planning

• Planning service: Yes
• How the planning service works: Intelogy offer an end-to-end service that will define your strategic direction for Microsoft 365 cloud services, plan the implementation to align with your business objectives and ensure that your cloud productivity platform is efficient and secure.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Microsoft Office 365
  • Microsoft Intune
  • Microsoft Endpoint Management
  • Microsoft Entra
  • Microsoft Entra Identity Protection
  • Microsoft Mobile Device Management
  • Microsoft Mobile Application Management
  • Microsoft Information Protection
  • Microsoft Purview Data Loss Prevention

Training

• Training service provided: Yes
• How the training service works: We provide training programmes at all levels required, whether to solution owners, system administrators or end users. Training could be focused on a solution that we have built, or on the native best practice methods to make the most of the tools provided within Microsoft 365 (at beginner, intermediate or advanced levels). Training can be delivered via webinar (in Teams), in person, or via a "train the trainer" approach. In addition, we commonly provide re-usable reference materials (in multiple formats, including video) that staff can call upon for quick reference from a central portal, usually within SharePoint Online. This also aids with training new staff who may join you in future.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • Microsoft Office 365
  • Microsoft Teams
  • Microsoft Intune
  • Microsoft Entra
  • Microsoft Purview

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This service offering is for the migration to, or adoption of Microsoft 365 services. This includes migration from on premises servers or other cloud services (Google or pre-existing Microsoft 365 tenants). We have proven capability, process and tooling to tackle even the largest scale of enterprise migrations.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Microsoft Teams
  • Microsoft Entra
  • Microsoft Azure
  • Microsoft Intune
  • Exchange Online
  • SharePoint Online

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance is at the heart of all our services. Activities to ensure quality include: clearly defining and agreeing project acceptance criteria before embarking on any project; assigning a dedicated quality manager role to supervise and take responsibility for the overall quality of the project; putting in place a quality escalation plan running right through the project team to enable reporting and management of any risk to the project quality; defining specific responsibilities for every member of the project team and specifying personal responsibilities to maintain high standards; maintaining conformance to best practice; use of peer reviews at every project stage to ensure high levels of quality; the iterative review of project deliverables against the defined success criteria; planning and execution of tests for each project deliverable; continuing quality reporting via the quality manager throughout the project; final quality reviews of the project to ensure acceptance criteria are met.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Intelogy run a dedicated UK based Service Desk with rapid access to a team of 2nd and 3rd line specialist experts in Microsoft 365. We also have fast track access to Microsoft Support if required. A range of Support Service offerings are available - from post-project support, ad hoc requests via a Retainer or complete care via Outsourced IT - but this is not relevant in the context of this specific offering.; ; A service agreement gives you access to expert resources providing support for incidents, maintenance, consultation and additional development within a structured support framework. ; ; We specialize in providing application, infrastructure and end-user support for our clients to help them make the most of their investments and deliver peace of mind by providing an efficient, responsive support service. ; ; Assurance - ; We provide an ITIL aligned service desk: giving users the ability to submit and track support requests online, by email or by phone in a prioritized ticketing system. ; ; Maintenance - ; Proactive monitoring and regular health-checking on applications and systems.; ; Consultancy - ; Our support team are available to provide consultancy and advice to make the most of technology investments.

Service scope

• Service constraints: Licensing will be required for Microsoft 365. Microsoft Intune may require additional licences. Our specialists can discuss this with you and recommend as appropriate.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Intelogy run a UK based Service Desk from our specialist Managed Services practice. ITIL standard priority ratings are used with corresponding SLAs for Response/Resolution times, which are dependant on the offering chosen. These vary from 2 hrs Response/1 day Resolution to 10 hrs Response/5 day Resolution.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: A range of Support Service offerings are available - from post-project support, ad hoc requests via a Retainer or complete care via Outsourced IT - but this is not relevant in the context of this specific offering.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Office 365

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Intelogy is committed to achieving Net Zero emissions by 2030, 20 years ahead of the government target. We are enrolled in the SME Climate Hub’s Climate Commitment. The following environmental management measures and projects have been completed or implemented since the 2021 baseline. • Decommissioned our entire physical server infrastructure, migrating all resources to the cloud, on to more efficient hosting platforms with significantly reduced carbon impact. • Introduction of an Environment Policy that outlines our objectives to minimising the negative effects of our business on the environment. This includes: - Maximise use of public transport for travelling to work and for conducting our activities outside the office -Minimise use of natural resources and energy -Purchase recycled materials where it is appropriate to do so - Not trade with suppliers behaving in an environmentally irresponsible fashion • Encouraged the efficient use of company office space to minimise power usage and heating cost, by consolidating staff in the same offices • Introduced hybrid working for all staff to reduce business travel and the consequent carbon impact. • Introduced hybrid approach to all meetings within the company and with clients. • Introduction of a Bike to Work scheme.

  Equal opportunity

  Intelogy is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. The organisation - in providing goods and/or services - is also committed against unlawful discrimination of customers or the public. Our aims are to: Provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. Support the Equality Act 2010 protected characteristics, Oppose and avoid all forms of unlawful discrimination

Pricing

• Price: £475 to £1,450 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.tomlins@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.