CGI

SD-Access

Software-defined networks provide the foundation for the modern enterprise, establishing the underlying infrastructure to develop a secure, operationally efficient network tailored to your business needs.

CGI offers design, deployment, and management of software-defined Local Area Networks (SD-Access) using Cisco technology.

Features

• Centrally controlled, policy-driven network architecture
• Wired and wireless network infrastructure
• Zero-Trust network access
• Location-based wireless network analytics
• Performance insights and AI driven remediation
• Documented network architecture and design

Benefits

• Enhanced digital user experience
• Improved security posture
• Addressing technical debt and reduced risk
• Faster implementation of network change
• Reduce network operating expense
• Round the clock monitoring and support

£510 to £1,300 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

357552438906379

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Planning

• Planning service: Yes
• How the planning service works: CGI's SD-Access solution is designed to provide you with a modern, software-defined network services platform on which to move forward with your strategic objectives and better prepare the network to underpin and meet the needs of the business.; ; Our goal is to evolve your network from a manual or semi-automated network to an intent-based solution ensuring the network directly supports your business goals. Moving to a software-defined network requires careful consideration and planning. We will work with you to undertake a phased approach to migration using lessons learned from other clients we have supported on this journey.; ; CGI will create and agree with you a documented Project Initiation Plan.; ; We will define and agree the delivery acceptance criteria.; ; CGI will also create and maintain through the life of the project an Implementation Plan, which will include a detailed schedule of the project activities, inter-dependencies, timescales, and milestones.; ; The Implementation Plan shall be a living document and regularly reviewed and updated throughout the life of the project.; ; CGI will support service integration and testing for all new or upgraded components based on documented requirements and outcomes.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Cisco SD-Access Technologies

Training

• Training service provided: Yes
• How the training service works: CGI will define the required training and documentation handover for client staff. ; ; The format of training will include access to online training material provided by the network equipment vendor. ; ; Where required, CGI will provide read-only access to network central service platforms, such as DNA Centre and ISE.
• Training is tied to specific services: Yes
• Services the training service works with: Cisco SD-Access Technology

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The CGI network team will ensure a seamless transition process. ; ; • We will install and test Core Central Services and core network components at client Data Centres, including Cisco DNA Center (DNAC), Integrated Service Engine (ISE), Wireless LAN Controllers (WLC) and Core Switches.; ; • Migrate existing access switches from current core and distribution switches to new switches. ; ; • Test functionality of new Wireless LAN Controllers (WLC). ; ; • Install new wireless access points.; ; • Install and migrate a new LAN and Wireless network fabric across your sites. ; ; • Implement identity driven rules, policy groups and inter-segment controls as per a macro and microsegment design.; ; • CGI will complete Acceptance into Service (AIS) checklist as part of the defined Acceptance into Service process to complete handover of this deliverable into business-as-usual service
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Cisco SD-Access technology

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: CGI's tailored quality assurance and performance testing processes provide unparalleled reliability and efficiency as a cornerstone of our data centre management services. Our ITIL v4 aligned structured approach prioritises workload efficiency, reliability, scalability, and security to ensure your network operates at peak performance. Leveraging real-time monitoring tools, we proactively identify and address potential issues, optimising operational performance while ensuring compliance with industry standards.

Security testing

• Security services: Yes
• Security services type: Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: CGI operates an ITIL compliant, award winning service management solution, a mandatory element of our service to ensure seamless delivery of service and ongoing support. ; ; Services include: ; • Continual Service Improvement ; • Network Control Bridge; • Major Incident Management ; • Problem Management ; • Change Management ; • Availability and Capacity Management; • Service Level Management ; • Configuration Management; ; The CGI Networks Control Bridge operates during normal UK business hours Monday to Friday and extends up to 24x7 subject to business need. ; ; Network support is facilitated by remote access. On-site attendance is provided subject to business need.; ; CGI will provide an event monitoring service for the SD-Access solution as part of its overall Service Management responsibilities. ; ; CGI teams will monitor events generated through alerts from monitoring tools such as SolarWinds and Cisco DNAC. ; ; Where service desk is not a CGI provided service, incidents will be passed to and logged by the client's service desk.; ; Service availability will be defined based on the specifics of a clients SD-Access solution and components therein.; ; CGI shall collaborate with the client to investigate and seek root cause for any Problems with investigation being handled by CGI.

Service scope

• Service constraints: • Minimum 12 month service term.; • Network monitoring 8x5 or 24x7 as required.; • Incident and problem management of the network service.; • Network component spares or an agreed vendor or 3rd party ; hardware replacement service.; • Network access to enable CGI to support the SD-Access solution.; • Service reporting against agreed KPI.; • Software updates and patch management against an agreed process.; • Defined service request catalogue and change management process.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 30 minutes 8x5xNBD or 24x7 depending on which service is elected.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/A
• Support levels: The CGI Networks Control Bridge operates during normal UK business hours Monday to Friday and extends up to 24x7 subject to business need. ; ; Network support is facilitated by remote access. On-site attendance is provided subject to business need.; ; CGI will provide an event monitoring service for the SD-Access solution as part of its overall Service Management responsibilities. ; ; CGI teams will monitor events generated through alerts from monitoring tools such as SolarWinds and Cisco DNAC. ; ; CGI will provide a Service Delivery Manager.; ; - Where service desk is not a CGI provided service, incidents will be ; passed to and logged by the client's service desk.; - Where CGI is not providing a remote hands service, SLAs will be subject ; to remote hands support by the client.; - Service availability will be defined based on the specifics of a clients SD- ; Access solution and components therein.; - CGI shall collaborate with the client to investigate and seek root cause ; for any Problems with investigation being handled by CGI.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek Certification Limited
• ISO/IEC 27001 accreditation date: 28/03/24
• What the ISO/IEC 27001 doesn’t cover: Nothing. Our certification covers the provision of outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  As a member of the Government Digital Sustainability Alliance, CGI leads others to protect and improve the health of our planet.; CGI in the UK has committed to achieve net zero by 2026, based on Science Based Targets (SBTs), achieving an 84% reduction in emissions across our operations from our 2019 baseline. We will use our Carbon Impact Tool to identify and track contracting body contract associated emissions, building these into our net zero plans to reduce any negative environmental impacts of contracts.; We have extended our climate change commitment into our supply chain such that 50% of our suppliers, by spend, will have set their own SBTs to reduce their climate impact by 2026. This will apply to suppliers we engage to support the delivery of call-off contracts. We are supporting suppliers through quarterly net zero knowledge sharing webinars. So far 23% of our suppliers, by spend, have set SBTs.; Our environmental engagement programme 'No Planet B' influences CGI members, clients, suppliers and communities to support environmental protection and improvement. We achieve this through activities such as litter picking and our tree and hedge planting programme where, together with clients and suppliers we have planted 19,500+ UK native trees. Our members partner with clients and suppliers on tree-planting days. We will invite contracting bodies and their ecosystem partners to participate in such activities, connecting them with the environment and increasing protection and enhancement awareness.; CGI's UN-supported research programme, Sustainability Exploration Environmental Data Science (SEEDS), brings organisations, academics and experts together to collaboratively devise/deliver environmental solutions. SEEDS is accelerating efforts to address climate change by researching climate mitigation solutions and waste reduction.; We will continue our partnerships with charities and Social Enterprises, including Canal and River Trust to mobilise action on environmental protection objectives through collaborating with local communities.

Pricing

• Price: £510 to £1,300 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.