TRUSTMARQUE SOLUTIONS LIMITED
TRUSTMARQUE DATA APP DEVELOPMENT
Not every solution fits neatly into a pre-existing service of piece of software. That is where Trustmarque's broad expertise in multiple technologies and verticals can provide a solution. We can provide end to end bespoke solution for data collection, storage, manipulation, analysis (including AI/ML) and outcome delivery.
Features
- Bespoke Solution to meet your needs
- Technology Agnostic
- Huge range of in-house skills to a world class level
- Over 200 Technology partners to cover even niche requirements
Benefits
- You get a tailored solution that delivers your specific requirements
- Best of breed technology ensures no vendor lock-in
Pricing
£450 to £1,560 a unit a day
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
3 5 7 5 7 5 5 1 2 2 8 9 8 8 5
Contact
TRUSTMARQUE SOLUTIONS LIMITED
Lorraine Spence
Telephone: 01904 924089
Email: tenders@trustmarque.com
Planning
- Planning service
- Yes
- How the planning service works
- As part of any bespoke solution there will be a comprehensive process of discovery, definition, development, delivery, documentation and support. The planning will involve significant discovery including user stories, data inputs and required outputs, drivers, sensitivities and governance.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Any bespoke solution will come with full training for any package used but also the bespoke elements specifically created for the solution.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Based on the solution recommended at the define stage, any existing data or digital assets will be migrated to the proposed new solution using best practice including new dev, test and live environments fed with appropriate data , access controls and governance.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Working with our internal quality assurance business Acutest we can provide world class governance testing and assurance on any process, system or methodology to ensure accurate repeatable results with built in anomaly detection. All bespoke solutions are fully documented.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Any bespoke solution can be supported on a consultancy, hybrid or fully managed service basis
Service scope
- Service constraints
- There are no constraints on the type of bespoke solution that can be created.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Depending on the contract we can offer 24/7 support
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web chat typically includes typical bulk support request tasks such as password reset, FAQ help etc All depends on the nature of the bespoke solution
- Web chat accessibility testing
- Web chat can include read aloud, high contrast modes, font size changes.
- Support levels
- Depending on the nature of the bespoke solution we can offer support at different levels up to 24/7 including 1, 2nd and 3rd line.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LQRA
- ISO/IEC 27001 accreditation date
- 06/03/2023
- What the ISO/IEC 27001 doesn’t cover
- Anything that is NOT covered in the following: Information Security for the provision and support of the end-to-end IT services; software, cloud, cyber security, managed services and datacentre solutions; including strategy, planning and integration, licensing, deployment, and management of third-party service providers. In accordance with Statement of Applicability version 5.n.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- PCI Security Standards Council
- PCI DSS accreditation date
- 25/07/2023
- What the PCI DSS doesn’t cover
- Trustmarque is PCI-DSS Level 4 Compliant.
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ISO22301 (Continuity and Data Recovery)
- PSN
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Trustmarque's Environmental Policy and Carbon Reduction Plan include delivering and supporting actions on reducing our carbon footprint and our impact on climate change. We have set a target to achieve net zero by 2035. Our policies include 'Virtual First 'meetings, energy reduction plans, flexible working, green software solutions and associated services from innovative suppliers to promote digital environmental innovation, promoting sustainable procurement. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.Covid-19 recovery
Trustmarque can provide re-training for those left disadvantaged by Covid-19 through skills training, CV and interview workshops. We promote employment and skills by working with Buyers to identify individuals who can benefit from our incentives, which can include workshops to develop and help those who face barriers to employment and increase digital accessibility for communities and hard to reach groups. We can also provide access to apply for apprenticeship and work experience opportunities. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.Tackling economic inequality
Trustmarque tackles economic inequality through operating a diverse supply chain including many SMEs and micro businesses. Our access to a broad range of suppliers ensures both resilience and capacity. Trustmarque is continuously refining our supply chain to meet the ever-changing needs of our customers and to ensure we can always offer the best solution through capability, capacity and resilience at the best price. Our vendor agnostic approach among suppliers allows us to support innovation and disruptive technologies to deliver lower cost and/or higher quality goods and services to customers. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.Equal opportunity
Trustmarque operates an Equal Opportunities policy that outlines our commitments including creating a workforce that reflects the diversity of our communities. Other initiatives include supporting disabled people to develop skills and supporting in-work progression. Trustmarque is a Level 1 Disability Confident employer, demonstrating our commitment to employing a diverse workforce so all can flourish. We are committed to a policy of treating all its employees and applicants equally. We are committed to creating an environment where diversity is valued and respected and where our people can bring their different perspectives, and whole selves to work. Inclusivity and equal opportunities for all colleagues are paramount. Trustmarque is a Living wage employer, and we offer 14–18-month apprenticeships. In February 2024 we launched Encircle our DEI network – made by colleagues, for colleagues to support Diversity, Equity, and Inclusion in the workplace. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.Wellbeing
We align our approach to mental wellbeing to the six standards in the Mental Health at Work commitment, including staff work and wellbeing sessions, flexible working, speak-up policy, etc. We have a dedicated team of qualified Mental Health First Aiders who offer support to all Trustmarque Group Colleagues to offer advice regarding how to support and signpost – this is linked to the ALGEE mental health action plan. The Work+Wellbeing team also facilitate workshops or share resources to support wellbeing within the workplace, this can be found on our Work+Wellbeing team via the Trustmarque Hub. We have an Employee Assistance Programme which is available 24/7 to all Trustmarque Group Colleagues. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.
Pricing
- Price
- £450 to £1,560 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@trustmarque.com.
Tell them what format you need. It will help if you say what assistive technology you use.