IAM EXPERTS

Nexeriam AI

Nexeriam AI is an AI-powered IAM consultant providing instant support and training. Paste a screenshot of your error logs to get guided resolution, or share your IAM platform configuration to understand it and learn how to fine-tune it.

Features

• Integrated with Ms Teams for simple end user experience
• Training assistant for IAM platforms
• Technical support assistant for IAM platform
• Capture user feedback and need for further support
• Support screenshot and image uploading
• Reverse engineer source code
• Generate source code and configuration items
• Containerized in your Azure tenant

Benefits

• Reduce your dependency (and costs) on external IAM expertise
• Reduce your dependency (and costs) on IAM training
• Made in The UK
• Contained and secured architecture - no internet access
• No more widening your attack surface with another tenant

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.mornet@iamexpert.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

358420757358914

Contact

Anthony MORNET
07907499947
anthony.mornet@iamexpert.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Security analytics
  • Governance, risk and compliance

  Identity and access management

  • Access
  • Privilege

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: SailPoint, CyberArk, Saviynt, One Identity, Omada, Microsoft Entra ID, Okta, RSA, CyberArk
• Cloud deployment model: Private cloud
• Service constraints: Hosted on the Azure tenant of our customers, deployed and maintained as a SaaS offering via Azure DevOps technologies.
• System requirements: Azure Entra ID

User support

• Email or online ticketing support: Yes
• Support response times: Up to 15 min SLA response time
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: Teams integration with all our customers
• Onsite support: Yes
• Support levels: We offer Premium support for our customers, up to 24x7 support. ; ; Standard support (our customer's office hours) is at no additional cost; 24x7 support is available at an additional cost. Please contact us for more details.; ; You will be assigned to a dedicated account manager and subject matter expert with weekly and monthly meeting and MI reporting.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: With video tutorials and a solution administration team as part of the service. We here to guide and support you 24/7.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: The solution does not retain customer data at all.
• End-of-contract process: We agree with our customer on the timeline to decommission the solution
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference between the mobile and the desktop service. The solution is available through Teams, no other interface
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: You converse with the solution as any other contact in Ms Teams
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: Continuous Quality Assurance framework is in place internally with both internal QA engineers and regular feedback from our customers.
• API: Yes
• What users can and can't do using the API: All integration, including API integration efforts are fully covered by us as part of the service (no additional cost). We do not authorise customers or third party to utilise the API.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: We proactively recruit and train additional engineers to respond to the demand.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The solution does not store user data
• Data export formats: Other
• Data import formats: Other
• Other data import formats:
  • Image
  • Text

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Everything we do remains in the Buyer's network. Much more secured and easier to protect.
• Data protection within supplier network: Other
• Other protection within supplier network: The solution remains entirely within the Buyer's network.

Availability and resilience

• Guaranteed availability: 99% availability; ; Credit and refund are negotiated on case by case based on the deal size.
• Approach to resilience: The service is resilient starting with the software which can be deployed and re-deployed (rollbacked) within minutes leveraging Azure DevOps technologies.; ; The service includes professional services for support, maintenance, integration and operational administration. This part is also resilient with our engineers spread across our entities: UK, France, South Africa and India.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Users must be pre-authorised and authenticated leveraging the Identity Provider (Azure tenant) of the registered customer.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001:2022 framework
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We maintain formal configuration and change management processes to control services throughout their lifecycle. Service components are identified, documented, and tracked using centralized inventories and version-controlled configuration repositories from deployment through retirement. All changes are formally requested, classified, and assessed for risk. Security impact assessments evaluate effects on confidentiality, integrity, availability, and compliance prior to approval. Changes are reviewed by appropriate technical and security stakeholders, tested where feasible, and logged for traceability. Emergency changes follow expedited approval and are subject to post-implementation review to ensure continued security and control.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate a documented vulnerability management process to identify, assess, and remediate security risks. Potential threats are assessed using risk-based analysis considering severity, exploitability, exposure, and business impact. We use automated scanning, configuration reviews, and threat intelligence to identify vulnerabilities. Patches and mitigations are prioritised based on risk and deployed in line with defined SLAs, with critical vulnerabilities addressed on an accelerated timeline. Sources of threat information include vendor security advisories, cloud provider notifications, vulnerability databases, and industry threat intelligence feeds. Remediation actions are tracked and verified to ensure effectiveness.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We operate continuous protective monitoring to detect and respond to potential security incidents. Logs, alerts, and security events from service components are centrally collected and monitored using automated detection and correlation rules to identify anomalous or malicious activity. Potential compromises are investigated promptly by trained personnel following documented incident response procedures. Confirmed incidents are contained, remediated, and escalated according to severity. Response times are defined by incident criticality, with high-severity events addressed on an accelerated basis. Post-incident reviews are performed to validate resolution and improve monitoring and response controls.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We maintain a documented incident management process covering identification, triage, response, and recovery. Pre-defined procedures and playbooks exist for common incident types to ensure consistent and timely handling. Incidents can be reported by users through designated support channels, including service portals and email. All incidents are logged, prioritised, and managed according to severity. For significant incidents, we provide timely status updates and post-incident reports detailing impact, root cause, remediation actions, and corrective measures, in line with contractual and regulatory requirements.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Al features are included, limited to 2 weeks.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: Wednesday 30 April 2025
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ae10d0e3-e20e-4f9f-9737-ec60e7557a5a
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.mornet@iamexpert.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.