StarTraq Limited

StarTraq Dome for Traffic Enforcement

A browser-based solution used to process any traffic or environmental offence, fine, PCN, permit or licence. Consisting of a back-office system and smartphone app, it provides: full case management, automated workflow, document management, batch scanning, batch printing, template management, reporting, payment collection and appeals management.

Features

• Automated and configurable workflow
• Full document management
• Easy to use sophisticated reporting tools
• Supports any smartphone or camera hardware
• Processes any offence, fine, permit or license type
• Full case history and audit trail available
• Microsoft Office integration for customisable correspondence
• Template management and batch printing solution with Royal MailMark integration
• Payment and appeals site fully integrated with case management system
• Cloud or local server based with minimum hardware requirements

Benefits

• Process: PCNs, FPNs, parking, bus lanes, speeding, red-light, environmental offences
• Optimise the application, approval, issuing and enforcement of any permit
• Improves efficiency through automation; process more offences with fewer staff
• Automatically allocate workloads by user and management hierarchy
• Workflow is changeable to meet new regulations and legislative requirements
• Provides shared services platform for multiple agencies
• Easy to integrate with 3rd party systems
• Future proofed by being developed with the latest technology
• Provides sophisticated reports and real-time management information
• Provides huge productivity savings to reduce back-office processing costs

£1.84 a transaction

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@startraq.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

358841927337253

Contact

Richard Gorringe
441295273000
tenders@startraq.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements:
  • Windows Server software and licence, preferably 2016+
  • Windows SQL software and licence, preferably 2017 +
  • Internet Information Service (IIS) 10 +
  • .NET Framework 4.5 +

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our support desk is available Mon-Fri 8.30am-5pm excluding UK bank holidays.; ; We respond to any emails submitted to our support desk within 1-4 hours depending on the priority of the submission made
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: StarTraq aim to provide and initial response to high priority cases within 60 minutes, medium priority cases within 120 minutes and low priority cases within 240 minutes.The support desk is open Monday to Friday 8:30am until 17:00pm (excluding weekends or UK bank holidays)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Upon engagement, a full project plan will be drawn up and milestones will be agreed between both parties.; Once the service has been installed, a UAT environment will be created.; A full training plan will be delivered to the customer. ; Training will be delivered onsite again with agreed milestones with each team member.
• Service documentation: No
• End-of-contract data extraction: Data will be exported at the end of the contract and sent via a secure method to the customer.
• End-of-contract process: All data held will be returned to the customer.; Once the contract ends and there is no extension required, our software licence will expire and our services will not be available.; Once data has been returned to the customer it will be permanently deleted from any StarTraq systems.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our mobile solution allows users to issue tickets via a smartphone application that links directly into StarTraq Dome.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Our API is provided through a webservice.; Most actions required in our systems are managed through our API, such as, users being able to insert data, update data and delete data.; Data is encrypted when using our recommend setup.; All API functions are documented and can be provided upon request.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our application can be customised to:; 1. Process different offence types; 2. Provide users and permission groups with different levels of access; 3. Display the status of cases at different stages in the offence process; 4. Provide automatic case progression and document generation using our customisable workflow builder; 5. Generate many different forms, fines, correspondence, letters, e-mails and notices which need to be produced as templates; ; StarTraq provide up to 15 hours per annum of customisation with no charge. Ordinarily our staff will make these customisations for the end user although it is possible the users can make these customisations themselves with the appropriate permissions and training.

Scaling

• Independence of resources: Our software uses scalability and elasticity to increase the workload of the service when the demand is necessary.

Analytics

• Service usage metrics: Yes
• Metrics types: Real-time dashboards and custom reporting tools on number of offences processed for example.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Within our software, we have a dedicated section for exporting data to excel in a CSV format. Any media including images, videos or documents are stored on a file server and can be copied and sent to the customer via a secure online transfer.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Please see terms and conditions for full service level agreement.
• Approach to resilience: Available upon request.
• Outage reporting: Scheduled service outages are reported to users by email.; Hosting service issue outages are reported to StarTraq via email by the hosting service provider.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Individual permission rules and groups can be set per user to restrict access to management interfaces, such as reporting and dashboard graphs and support channels.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 25/08/2021
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Securious Limited
• PCI DSS accreditation date: 25/01/2022
• What the PCI DSS doesn’t cover: StarTraq and the applications we provide our customers do not process credit card transactions directly and instead route them through a third party payment provider. StarTraq do not hold, store or transmit cardholder data.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • BIP 0008
  • ISO 9001:2015
  • Cyber Essentials Plus

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: StarTraq are ISO 27001 and Cyber Essentials Plus certified.; Within this, we have constructed various policies which our teams adhere to, consisting of :; - Network access ; - Acceptable Use,; - Physical Security; - Change Management; - Secure Development; These can be made available upon request.; ; Policies are approved by top management who are responsible for setting top level policies, establishing objectives and for evaluating monitoring results to ensure systems are effective and are delivering intended outcomes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: StarTraq Ltd have recognised the importance of effective change control (and the risks associated with ineffective change control) and have therefore formulated a Change Control Policy and set of procedures in order to address the opportunities and associated risks. This policy will ensure the implementation of change management and control strategies to mitigate associated risks such as:; • Information being corrupted and/or destroyed; • Network performance being disrupted and/or degraded; • Productivity losses being incurred ; • Exposure to reputational risk; ; Each change is documented and approved before the change is implemented.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: StarTraq use cloud based network monitoring tools to perform detailed technical vulnerability scans of all network attached workstations, laptops, servers and virtual environments. Scans are conducted at planned intervals, consisting of:; • Application patch and service pack levels; • OS patches and service pack levels; When detected, remediation is prioritised according to the potential impact of a vulnerability being exploited, the importance of the device or system affected and balanced against the operational need for little or no disruption.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: StarTraq consider it to be vitally important to both proactively monitor our systems in order to respond quickly to new vulnerabilities and to record incidents and events via logs to enable us to investigate what went wrong and determine responsibility for incidents. ; StarTraq use a SIEM solution to monitor service logs using a 24/7 SOC.; When detected, remediation is prioritised according to the potential impact of a vulnerability being exploited, the importance of the device or system affected and balanced against the operational need for little or no disruption.
• Incident management type: Supplier-defined controls
• Incident management approach: StarTraq have a policy to manage incident reporting. ; The policy outlines quick detection of security events and weaknesses and quick reaction and response to security incidents along with a pre-defined approach to common events. ; StarTraq use a CRM ticketing system to report incidents.; Management review the incidents for reporting purposes.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)

Social Value

• Equal opportunity:

  Equal opportunity

  Equal Opportunities and Diversity Policy StarTraq (UK) Limited is committed to ensuring that all job applicants and employees receive fair treatment regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. In order that all of our staff are treated with equality and fairness and that their treatment is based solely on objective criteria, StarTraq ensures that equality issues are embedded into all relevant policies and procedures and adhere to the relevant legislation – Equality Act 2010. The Equality Act 2010 makes it unlawful for staff to discriminate directly or indirectly, or harass customers or clients because of the protected characteristics of age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, and sexual orientation in the provision of goods and services or because of an association with, or perception of, those protected characteristics. The Equality Act 2010 also makes it unlawful that any third parties associated with StarTraq should harass our employees or customers because of the protected characteristics listed above. StarTraq will ensure, in accordance with the Equality Act 2010, that victimisation will not occur to any member of staff because he or she has made or supported a complaint or raised a grievance under the Equality Act 2010, or because he or she is suspected of doing so, or being about to do so. The StarTraq Equal Opportunities and Diversity Policy applies to all employees, visitors and contractors of StarTraq (UK) Limited and has been considered and endorsed by Executive Management.

Pricing

• Price: £1.84 a transaction
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@startraq.com. Tell them what format you need. It will help if you say what assistive technology you use.