Public-i

Event webcasting services

Public-i has been delivering top level webcasting events for seventeen years. We've worked with over 200 clients, providing industry-leading streaming services. We will record and host your event for you. All you need is a wired internet connection – our technician will do the rest. Public-i can also provide audio.

Features

• Live streaming in SD or HD
• Branded customisable microsite
• Responsive player with interactive timeline
• Six-month on demand archive (longer periods are available)
• Branded microsite with online archive and interactive timeline
• Technician and hardware (webcast encoder, cameras and microphones)
• Embed player for sharing content
• Tabs for resources, slides, maps and speaker profiles
• Promotional widgets: Facebook, Twitter, Storify, YouTube, Flickr
• Moderated live chat facility and discussion forum

Benefits

• Fully hosted, project managed and supported by Public-i
• Pay-per-view and access control (restricted viewing) functionality
• Access to rich in depth content statistics
• End user experience based upon a responsive design (IoS/Android)
• Interactive suite of features perfect for engagement, e.g consulatations
• Access to regular best practice client user group
• Live and local (if no internet connection available) streaming
• Use with social media as part of your communications strategy
• Links can be hidden for internal use, e.g. staff meetings
• Cost-effective way to trial webcasting as proof of concept

£2,750 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@public-i.info. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

359412446287992

Contact

Robert Saunders
01273 821 282
info@public-i.info

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Venue must have a wired internet connection
• System requirements: Venue must have a wired internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within office hours we have the following response times - ; ; Critical issue - Response within 15 minutes; Major issue - Response within 30 minutes; Minor issue - Response within 1 working day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: All of our web applications are compliant with the WCAG guidelines and are AA level accessible
• Onsite support: No
• Support levels: Instant support will be available from our Project Manager, helpdesk and on site technican; ; The Service Desk is available as follows:; o Monday to Thursday 8:30am to 6pm ; o Friday 8:30am to 5pm
• Support available to third parties: No

Onboarding and offboarding

• Getting started: No training is necessary. The service will be fully hosted and managed by Public-i.
• Service documentation: No
• End-of-contract data extraction: We can provide copies of the archive video in a format that suits the client upon request.
• End-of-contract process: All costs are inclusive in the contract. There will be no additional offboarding charges.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: End viewers of the webcast can watch the live or on demand stream from any mobile device.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: The Connect microsite can be customised with various pages and widgets. The "look and feel" can be styled in accordance with an organisations corporate branding. Most of the text content on the site can also be customised.

Scaling

• Independence of resources: Due to the advancements in our technology provision (e.g. viewing through mobile devices) the audiences our clients attract have increased and so we have had to cater for significant numbers of simultaneous users. From thorough testing of these changes we can guarantee 10,000 simultaneous users on the microsite homepage and 6,000 simultaneous users able to watch live and archived webcasts without any disruption to the service and playback.

Analytics

• Service usage metrics: Yes
• Metrics types: As standard, we provide admin statistics via login on the microsite. These detailed reports cover webcast views, viewers and a range of other statistics for a custom date range. Reports are viewable on a webpage but can also be exported as CSV.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The event desktop software includes a section called "Publisher". This allows the export, import and publishing of webcast data in the form of a XML data file and MPEG4 video file. We can send the client an electronic/hard copy upon request.
• Data export formats: Other
• Other data export formats:
  • XML
  • MP4
• Data import formats: Other
• Other data import formats:
  • MP4
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Public-i can confirm that Connect has a proven level of resiliency. Over our entire client base our resiliency rate is more than 99.9%. To ensure that no downtime is encountered we have invested in our infrastructure and have dedicated servers on the Amazon CDN and Level3 CDN for live and on-demand streaming respectively. Included as standard is our SLA which includes monitoring of every live webcast. A member of Public-i staff is available on the Service Desk to test every live webcast and available for support via telephone, email and messenger.
• Approach to resilience: Public-i can confirm that Connect has a proven level of resiliency. To ensure that no downtime is encountered we have invested in our infrastructure and have dedicated servers on the Amazon CDN and Level3 CDN for live and on-demand streaming respectively.
• Outage reporting: In an instance of service outage we would email the address in each client admin to notify client staff. ; ; We are monitored on this page: https://stats.uptimerobot.com/VMLJHk5M which logs recent down time. It is open for clients to visit as and when to check our network performance.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Public-i operate user access with role based accounts. ; ; The Connect application has the following hierarchical privileges:; • super user ( public-i infrastructure / dev staff ); • admin ( client site administrator, public-i account manager, public-i support staff ); • moderator ( client moderator ); • user ( logged in user ); • guest ( not logged in user )
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Trustwave
• PCI DSS accreditation date: 13/04/16
• What the PCI DSS doesn’t cover: Nothing, all areas of payment card data security are covered by the certification.
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We comply with EU and British Standard security legislation. Public-i is an ISO accredited company and have a comprehensive Information Security Policy in place
• Information security policies and processes: Public-i has an Information Security Policy which is available to clients upon request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We make frequent small changes as opposed to infrequent large changes. Code changes are subject to peer review and unit testing. Code is then rolled out into a testing environment and subject to further review before being published live.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our staff monitor for new vulnerabilities within thrid party packages. ; ; Standard package updates are applied on a monthly basis. Security upates are applied immediately - upon availability. ; ; Our infrastructure department follow alerts from https://cve.mitre.org/ as well as the wider community.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Public-i employ tripwire techniques to monitor any unauthorised changes to server systems or data. ; ; We would restore the data compromised with an earlier version (prior to the compromise). Our staff would look to close the vulnerability that allowed the compromise. ; ; Any affected clients would be notified as soon as when we become aware of the incident and also when we have resolved it.
• Incident management type: Supplier-defined controls
• Incident management approach: Public-i has an Information Security Policy in place which defines processes for common events such as intrusion attempts.; ; Users can report incidents via our Service Desk, online ticketing service and live monitoring. ; ; Reports will be sent via email immediately in the event of an incident occuring and once it has been resolved.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to reducing our impact upon the environment both locally and globally, through:; - Encouraging staff to travel to work via public transport and minimise unnecessary travel; - Employing newer, lower-emissions vehicles in our fleet; - Providing cycle-to-work scheme for employees; - Reducing our resource consumption: reusing resources where possible and supporting a circular economy; - Partnering with waste recycling suppliers who sort and recycle all waste from our offices; - Seeking suppliers who demonstrate a commitment to sustainability; - Using sustainable procurement practices

  Tackling economic inequality

  Our goal is to make local government decision making easier, open and accessible to all. Our service enables people to view and paricipate in council meetings from home via the internet, making vital meetings available to all. This enables people from all backgrounds to access video and audio of meetings in which key decisions are made. Our service allows access to the general public who may otherwise not be able to attend in person, for example due to a disability, location or other commitments.

  Equal opportunity

  Public-i is a living wage employer. All staff are paid at least the living wage. ; We have two offices in England: Hove and Halifax. Both offer employment within our local areas but also nationally; as many of our roles can be entirely remote. ; Public-i actively encourages people to rejoin the workforce who may have been out of work for some time (for whatever reason). We do this through offering flexible working arrangements wherever possible and by working closely with our local Job Centres and colleges to attract talent to new positions. ; In particular, we recognise that parents and those with caring responsibilities face unique barriers to work; hence offer all part-time roles on a flexible school-hours basis with the right to alter shift patterns to accommodate caring needs during school holidays, etc. ; We are committed to growing and developing our staff. From day one, all staff have access to high-quality training, both in-house and externally. Staff are encouraged to achieve externally recognised qualifications such as CTS, CIMA or other relevant professional courses.; ; Public-i have signed the Armed Forces Covenant and are also committed to providing Digital Skills Training sessions as part of our social value targets.

  Wellbeing

  Our services comply with public sector accessibility regulations and the WCAG 2.1 AA standard. Every two years, our webcasting sites’ accessibility is tested by a third-party organization called Shaw Trust. This ensures that our accessibility features are up to standard and are in line with the latest best practices.; Our webcasting solutions include a wide range of accessibility features, such as:; - subtitles and transcripts (see section 2.2); - an accessibility statement page and feedback form; - an accessibility settings page in Connect admin (which allows alt text for webcast thumbnails and link styling); - detailed accessibility documentation in KnowledgeBase ; - pages, content and forms are developed to be easy to navigate for assistive technologies.; These features are vital for meeting local government accessibility requirements and are not all present in other webcasting services, including YouTube, which fall far short of the WCAG 2.1 AA standard.; Public-i’s accreditation certificate is available on our website. Accessibility is an ever-moving target, and we will continue to make improvements to achieve best practice standards. Our commitment to accessibility sets us apart from other webcasting services, and we are proud to offer our clients a solution that meets the highest standards of accessibility.; ; Furthermore, Public-i are committed to supporting charities local to our two office locations (Hove, Sussex and Halifax, Yorkshire) and national charities, through staff fundraisers, tuck shop and cake sales.

Pricing

• Price: £2,750 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@public-i.info. Tell them what format you need. It will help if you say what assistive technology you use.