PlotBox (GSS (NI) Limited)

PlotBox Professional Services

PlotBox is a cloud-based cemetery, crematorium and bereavement management solution that helps crematoria and cemeteries operate to world-class standards. PlotBox supports full operational management of burials and cremations, with integrated digital mapping, bookings, finance, public access, memorial inspections, and online self-service/booking options for Funeral Directors and Memorial Masons.

Features

• Digital Mapping of Cemeteries, Crematoria, Memorial Gardens
• Data Migration to PlotBox
• Process Definition and Alignment
• Data Verification and Cemetery Audits
• Project Management
• Training

Benefits

• Digital Mapping created and integrated within PlotBox
• High resolution imagery of facilities, created by certified drone pilots
• Align and devise processes to deliver optimal PlotBox configuration
• Migration of existing digital data from an array of sources
• Successful project delivery by qualified team
• End user training based on analysis of user need

£400 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at niall.adams@plotbox.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

359468962722589

Contact

Niall Adams
02825 821005
niall.adams@plotbox.io

Planning

• Planning service: Yes
• How the planning service works: To commence your project, we will spend some time interviewing key staff so that we understand your core processes. This will allow us to make recommendations about how your processes can be adapted so that you get the best value from your investment in PlotBox, and to inform us about how we should configure PlotBox to meet your specific requirements.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: PlotBox

Training

• Training service provided: Yes
• How the training service works: We will work with you to develop a curriculum that ensures that all users are well prepared to use the PlotBox platform.; ; Training needs will be dependent on the modules in scope, the user roles involved. We will complete an initial training needs analysis to define an optimum training programme. ; ; All training will be delivered by experienced instructors, who are extremely knowledgeable of the processes involved in bereavement services and can provide guidance on how best to deliver those processes in PlotBox.; ; Training can be delivered either online, in person, or a mixture of both.
• Training is tied to specific services: Yes
• Services the training service works with: PlotBox

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We offer migration of existing record sets to the PlotBox application. This may include migration from legacy systems, Excel, or bespoke applications/databases. ; ; We will analyse your data to ensure relevant information is identified and develop a plan to import it to PlotBox, and we will make you aware of any problems that we find so that we can work with you to come up with a plan to fix any issues.; ; We will migrate your existing electronic data to PlotBox including agreed record types and provide agreed support during Data Acceptance Testing and the resolution of data import issues identified.; ‌; Migration will include reviewing your data for common errors and reporting issues for potential correction. Where bulk editing can speed the process, PlotBox will assist in supplementing your data for effective conversion.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: PlotBox

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: As a managed solution, PlotBox will provide direct, end-user support. This means no support from Council IT is required.; ; Support is delivered by a UK-based team, with an average 2-3 minute response time. All support services are provided by qualified PlotBox employees. As we have developed PlotBox without reliance on an underlying platform, we have no support boundaries within the product.; ; In the unlikely event that an Incident occurs i.e. an unplanned interruption or performance degradation, the request is governed by an SLA (details available upon request).; ; The SLA dictates the clear designation of support request types, priority levels and target resolution times.; ; We pride ourselves in our expertise, and are purely focused on the bereavement services area. This means our support consultants are extremely knowledgeable of the processes which the Council will follow.; ; Standard support will be provided during the hours between 9am and 5pm Monday to Friday and our average response time is between 2-4 minutes. Additional service hours are available, subject to agreement.

Service scope

• Service constraints: Additional on-site services agreed in advance as per the provided rate card.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: During the agreed service hours, our response time is an average of 2 - 4 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our in-app messaging service allows our users to quickly tap a button on the screen (available in every screen in PlotBox) to start a live conversation with one of our support agents. The service allows us and users to send attachments, images, videos, emojis, gifs etc. to create a human support experience with the customer and give them an average 5 minute response to their issue. The service also allows the user to scroll through a history of their conversations with us. There is also an interactive help center that they can access via the messaging service, this center is packed with guides, FAQs, articles, videos etc. to help the user solve the issue on their own.
• Web chat accessibility testing: N/A
• Support levels: We provide a standard level of support for all users. ; ; We operate a full in app dedicated support service during UK business hours (Monday - Friday 9am to 5pm). Service hours can be extended on request. We operate and support customers globally, so do have support available around the clock where desired. ; ; PlotBox is entirely web-based, with no plug-ins required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bmtrada
• ISO/IEC 27001 accreditation date: 24/03/2025
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Wellbeing

  Fighting climate change

  PlotBox is designed to enable paperless processes, achieved through the effective digitisation of cemetery and crematoria processes. Examples include the use of digital cemetery mapping, document storage, and the ability for stakeholders such as Funeral Directors and Memorial Masons to submit documentation electronically.; ; Digital maps also provide public users with walk-to-grave directions, preventing the Cemetery team from having to drive/travel to the cemetery in question to guide the family or mark the grave.; ; As an organisation, PlotBox aims to reduce the environmental impact of our operations continually. This includes operating a paperless office and the use of public transport where possible. We offer a hybrid working policy to allow our team to reduce commuting miles. The majority of internal and customer calls take place remotely, significantly reducing our travel miles.

  Covid-19 recovery

  Our mission is to reduce the pain of death for families and those who serve them. Our software is developed with that priority in mind, creating more efficient and new ways of working for Local Authorities to deliver bereavement services. ; ; Through the transformation of existing processes, and moving towards integrated digital mapping, PlotBox helps to improve workplace conditions that support the COVID-19 recovery effort by enabling remote working for Local Authority staff. Bereavement Services teams can remotely access diaries, mapping, and records, resulting in more efficient management of crematoria and cemeteries. ; ; Through our Public Portal, PlotBox reduces the need for members of the public to travel to the Council offices in order to query records. Via the Funeral Director Portal, PlotBox reduces the inbound calls to the Bereavement Services team, enabling Funeral Directors to provide a more efficient and personal service to grieving families, and removing the need for the Funeral Director to call and/or visit the Council offices to confirm a booking.

  Wellbeing

  Our mission is to reduce the pain of death for families and those who serve them. For bereavement service professionals, our technology is targeted to help lower the admin burden on processes, reducing the chance of overwhelm and stress in a challenging setting.; ; Our platform provides several methods in which cemetery and crematorium teams can better engage with families, local businesses, and other users, assisting the service in being more integrated with the local community.

Pricing

• Price: £400 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at niall.adams@plotbox.io. Tell them what format you need. It will help if you say what assistive technology you use.