Smartlytics Consultancy Limited

NowPrivacy

NowPrivacy is a comprehensive data governance and management platform designed to empower organisations fully understand and control their data landscape. As data environments grow increasingly complex, NowPrivacy provides a robust solution to navigate, manage, and secure both unstructured and structured data, ensuring compliance and enhancing data privacy across the board.

Features

• Data Discovery and Classification
• Data Remediation and Redaction
• Access Control Lists
• Data Governance and Management
• Data Regulatory Compliance
• Data Risk Management
• Unstructured and Structured Data Management

Benefits

• Enhanced Data Security
• Data Protection
• Regulatory Compliance
• Operational Efficiency
• Simplify DSAR's
• Holistic View of the entire data estate
• Risk Management
• Easily Identify Documents Outside Retention Period

£600 to £850 a terabyte a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Mostafa.hashem@smartlytics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

359942343208566

Contact

Mostafa Hashem
02476970151
Mostafa.hashem@smartlytics.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: Linux VM's

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: S1 - 1 Business Hour; S2- 2 Business Hours; S3 - 4 Business Hours; S4 - 1 Business Day; Mon - Fri excluding bank holidays
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All licenced customers get full support with their requirements. An additional fee can be paid during the contract for consultation days, this can range from a few days a year to a completely managed service.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online Training, User Documentation, Implementation Support, Use case identification and support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We will agree an exit plan with the client, including return of any software and hardware plus additional services (if required) to transfer, export or otherwise secure client data they wish to retain or remove.
• End-of-contract process: Assist the buyer to export tags and classifications stored on the software before it is commissioned.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: Run searches, return results, basic administration of accounts
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Buyers can run and save their own queries and searches and perform administration of the service

Scaling

• Independence of resources: Resources scale depending on demand

Analytics

• Service usage metrics: Yes
• Metrics types: Volume of Data Crawled and Indexed; List of Tags Created; List of Workflows Created
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Export CSV
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We agree SLAs on a case by case basis depending on the customer environment
• Approach to resilience: Available on request.
• Outage reporting: Any planned outages would be reported to any effected users via email

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Role Based Access Control and Dataset Access Control methods in place along with following procedures in line with client policies
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC 2
• Information security policies and processes: Operate to the 10 mandated clause for the ISO:27001 and apply relevant controls in line with Annex A

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management follows a typical software lifecycle - component change is tracked through an internal ticketing system and passes Quality Assurance (QA) checks and tests (including assessing any potential security impact) before being deployed as an update to any system
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular pen-testing via an accredited external firm. Internal monitoring of OWASP vulnerability lists and internal QA testing. Security patches are quickly deployed.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Access control monitoring.; Audit Logging and Reporting.; Monitoring tools.; Vulnerability Management
• Incident management type: Supplier-defined controls
• Incident management approach: - Playbooks; - Incident Classification; - Remediation Protocols; - User Reporting Channels; - Internal and External Reporting

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  We prohibit the use of modern slavery/human trafficking in our operations/supply chain. committed to implementing systems/controls aimed at ensuring modern slavery doesn't take place within the organisation

  Equal opportunity

  Our company is committed to fostering an inclusive and diverse workplace. We believe in providing equal employment opportunities to all individuals regardless of race, ethnicity, gender identity, sexual orientation, age, disability, religion, veteran status, or any other characteristic protected by law. Our goal is to create a welcoming environment where every employee feels valued, respected, and empowered to contribute fully. We stand firmly against discrimination and promote a culture of fairness, equity, and belonging.

Pricing

• Price: £600 to £850 a terabyte a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 1 Week POC License

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Mostafa.hashem@smartlytics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.