Ve3 Global Ltd

Microsoft Cloud Solutions Supplier (CSP)

VE3 provides a comprehensive suite of Microsoft products, services, and Azure Cloud solutions,covering everything from license optimization to complete user adoption.Our proficiency ensures seamless support throughout the process,including license selection, configuration, migration,training,enabling clients to harness productivity and security advantages.VE3 holds Microsoft Gold Partner status and excels across various domains expertise.

Features

• Competitive CSP pricing (less than RRP)
• A familiar Microsoft productivity suite that is rich in functionality
• Cloud based apps that work with desktop for seamless use
• Cross platform and anywhere access of Microsoft productivity suite
• A supported Microsoft productivity suite
• Access new product features on an ongoing basis
• Cloud migration from legacy to M365
• Instant cloud provisioning
• Highly secure, Highly available Azure Cloud

Benefits

• Cost savings for G-cloud customers
• Powerful tools help you work, learn, organise, connect, and create
• Desktop apps for intensive workloads that retain cloud collaboration
• Flexible working from anywhere and any device, with configurable access
• Obtain assistance for Microsoft 365 via an MS Gold Partner
• Continued release of features that enhance productivity and security
• Modernise the way you work with expert support
• Quick access to cloud resources when required
• Always access to a safe and reliable public cloud

£175 to £850 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

360121608472007

Contact

Nikhil Alex
02045520840
prime@ve3.global

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Normally within 1-2 hours for critical events, up to 24 hours at weekends.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Severity A - Critical Business Impact – your business has experienced a significant loss or degradation of services, requiring immediate attention.; ; Severity B - Moderate Business Impact – you have a loss or degradation of services, but your organisation can still function.; ; Severity C - Minimum Business Impact – you have an issue, but it has a small impact on your business.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: New customers can be technically on-boarded within a matter of days using VE3 automated secure configuration templates. A standard requirement gathering exercise will be managed by VE3 to review the customer’s technical prerequisites, including - network connectivity, email domain name configuration, key points of contact, system integration requirements and hand over and training.; Prior to the execution of the Order, the Supplier and the Buyer will agree the scope of the plan for the G-Cloud Services and a timescale for delivering to ensure continuity of service.; VE3 can provide additional consultancy to facilitate on-boarding and off-boarding should a Buyer have specific requirements they may wish VE3 to consider. A typical onboarding process will consist of the following activities:; ; • Agree scope of service, including duration, applications to be made available and any additional networking requirements; • Provision of service; • User testing; • Full deployment; • Provision of user documentation
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The service is designed so that customers have the ability to extract their data from the service at any time. Upon termination or expiration of the customer’s subscription, the customer may contact VE3 and request that their accounts be disabled and all data deleted. Requests to VE3 can be made in line with our Data Protection Policy.
• End-of-contract process: Contract Termination of G Cloud services is in accordance with the VE3 G-Cloud Terms and Conditions. Our services are for a minimum of one year. Thereafter, options for an annual rolling contract or monthly rolling contracts will commence, with different pricing per month between annual rolling contract versus monthly rolling contract.; Termination of an annual rolling contract is a minimum thirty (30) days’ notice period before the end of the annual contract period and thirty (30) days’ notice for a monthly contract. VE3 will hold annual commitment reviews to maintain service quality and appraise ongoing delivery and customer experience. Termination of annual contracts before the minimum term are liable for the full contract year, unless there is evidence of force majeure, or some other mutual agreement has been reached.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Differences are due to the way users can make use of BYOD, where sandbox environments can be established to securely segregate data. While the interface may be different, the functionality around security is maintained.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web browser for portal access to self-manage different levels of cybersecurity, including network levels and endpoints.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: https://www.microsoft.com/en-us/accessibility/approach
• API: Yes
• What users can and can't do using the API: APIs connectors can be used to integrate different systems as part of a wider security solution. Some limitations may be present, depending on the selected vendor partners and the technologies we are deploying.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation will be dependant on the scope of the security challenges, where the solution will be tailored to meet the organisation's business needs that fulfil security outcomes within budget.

Scaling

• Independence of resources: Our cyber security services are tailored to each organisation's requirements and make use of the organisation's own committed resources to ensure there is minimal capacity related issues. Where certain services make use of public cloud resources (e.g. Microsoft Azure), vendor partners of such resources already demonstrate that they have highly available resources to ensure all customers are sufficiently catered for.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics can vary widely but are centred around security related events. These can include threats detected/quarantined, unlikely/impossible logons, number of privileged access requests, number of cyber attack attempts, etc
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The service is designed so that customers have the ability to extract their data from the service at any time. Upon termination or expiration of the customer’s subscription, the customer may contact VE3 and request that their accounts be disabled and all data deleted, or the customer data is retained in a limited function for a maximum of 28 days after expiration or termination of the service so that further data may be extracted. Email can be exported as PST files, and other file data (e.g. spreadsheets, presentations) can be downloaded.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Uptime is 99.99% and we leverage vendor partners for their dedicated cloud resources. Refunds for downtime will be passed on to organisations following a successful claim from a vendor if a vendor is at fault.
• Approach to resilience: https://docs.microsoft.com/en-us/compliance/assurance/assurance-m365-service-resiliency
• Outage reporting: https://docs.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Use of Privileged Access Management (PIM) and/or elevated admin credentials.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EGAC
• ISO/IEC 27001 accreditation date: 06/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 14000-1
  • ISO 22301
  • ISO 9000-1
  • ISO 20000-1

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: VE3 are certified to the ISO/IEC 27001 standard and have adopted Information and Security, Data Protection and Acceptable Use policies, amongst others, that contribute to high quality security management.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Assets, including virtual, and physical, are tracked through our IT Service Management Tool. This includes a history of changes applied to them throughout their lifetime. Security impact is always considered with configuration and change approaches with tests undertaken in dev environments that mitigate security and performance risks.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: VE3 is protected by SentinelOne, which provides endpoint protection and remediation. SentinelOne uses multiple AI engines to protect against threats. This signature-less approach requires no daily/weekly updates, recurring scans and performs better than other AV management solutions. VE3 uses Windows Defender, which comes natively with Windows 10 Enterprise is also installed on all computers with definitions set to update regularly for our support engineers. Our devices have restricted access based on user access controls and functionality and elevated admin credentials. Patches are deployed to services readily though our patch management tools. We acquire information of threats from existing AV solutions.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Using proactive network monitoring tools and threat detection and containment tools, we are able to identify compromised points within our services. Our responses are immediate with threat management tools and immediately trigger notifications to support engineers for investigation within 15 minutes.
• Incident management type: Supplier-defined controls
• Incident management approach: VE3 has a documented Incident Response Plan that includes steps to respond to security incidents including identification, investigation, response, mitigation, customer notification, and root cause analysis. Our processes are aligned to ISO 27001 and ISO 20000.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:; ; Environmental Sustainability in Operations:; We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.; ; Promoting Sustainable Practices:; VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.; ; Responsible by Design Framework:; Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.; ; Training and Education:; VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.; ; Community Engagement:; We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

  Covid-19 recovery

  Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:; ; Remote Work Enablement:; VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.; ; Business Continuity Planning:; We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.; ; Digital Transformation Acceleration:; VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.; ; Healthcare Support Solutions:; We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.; ; Economic Stimulus through Innovation:; VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

  Tackling economic inequality

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:; ; Access to Affordable Technology:; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.; ; Skills Development and Training:; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.; ; Support for Minority-Owned Businesses:; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.; ; Digital Inclusion Initiatives:; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.; ; Fair and Transparent Procurement Practices:; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Equal opportunity

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:; ; Access to Affordable Technology:; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.; ; Skills Development and Training:; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.; ; Support for Minority-Owned Businesses:; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.; ; Digital Inclusion Initiatives:; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.; ; Fair and Transparent Procurement Practices:; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Wellbeing

  Environmental Sustainability:; We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing:; ; User-Centric Design:; VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.; ; Health and Safety Protocols:; We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services.; ; Promotion of Work-Life Balance:; VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.; ; Mental Health Support:; We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need.; ; Community Engagement and Social Impact:; VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

• Price: £175 to £850 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.