Netsweeper Inc.

Netsweeper -Nfilter Cloud Based Web Filter

Netsweeper nFilter™ provides real-time analysis, filtering and blocking of online content to protect students, developed to meet both CIPA and OFSTED requirements and the Prevent duty legislation. Our capabilities provide peace of mind and allows students connected to your network to learn safely outside the classroom on school-issued devices.

Features

• Netsweeper Onsite Training
• Netsweeper Premium Support
• Netsweeper Consultancy
• Remote Consultancy
• Onsite Consultancy
• Training Accreditations

Benefits

• Reduces business risk
• Increase product knowledge
• Increase efficiencies in processes
• Increase innovation in strategies and products
• Customise Report Templates
• Rebrand Netsweeper block pages
• Learn new processes

£0.15 to £0.75 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@netsweeper.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

360199368451957

Contact

Netsweeper Sales Team
0113 397 0453
sales@netsweeper.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: User must be licensed for the Netsweeper URL Filtering platform.
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Maximum response time is 24 hours, however our response times as currently measured are under 1 hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Tier 1 – Phone and Email Support ; Tier 2 – Advanced Support ; Tier 3 – Expert Support ; Tier 4 – Onsite Support and troubleshooting
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Absolutely, during onboarding new users will be walked through best practices in order to fully utilize the system capabilities.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can request their data from Netsweeper Support and it will be exported and emailed to them.
• End-of-contract process: Termination of the Netsweeper licensing is included in the cost per user – there are no deployment and/or termination fees

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Generally, all management including setting up users, policies, groups, time of day policies, etc are performed via the web administration interface. API’s are generally only used when integrating the Netsweeper directly with a 3rd party system only or when the need requirement is to integrate a 3rd party web management or self provisioning system with the Netsweeper system.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Most features of the product are customizable, aspects like :; ; - policy management; - user permissions; - reporting; -

Scaling

• Independence of resources: We have processes in place that constantly monitor the system usage, and proactively grow the deployment to meet an optimized level of performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Service performance and metrics are available through the product web interface dashboard when the user logs into the platform.; ; QuickReports (detailed user metrics) are available in the Web Administration Portal that buys can access. These are customizable by the user.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: They can request it from Netsweeper Support and it will be emailed to them
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Cloud Availability including all functions and services are guaranteed at 99.8%. ; ; In case of an event the SLA Response times to resolution are as follows: ; ; Priority 1 (Critical) – 1 hour ; Priority 2 (High) – 4 hours ; Priority 3 (Medium) – Within 8 hours or next business day ; Priority 4 (Low) – Within 8 hours or next business day ; ; Any refunds are issued as service credits, and must be triggered by the user via appropriate channels.
• Approach to resilience: The platform is a multi-tiered system consisting of redundant systems such as highly available systems. ; ; More information is available upon request.
• Outage reporting: User accessible Service / System Status page, and the ability to subscribe to events triggered by the monitoring platform.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Username and password over SSL connection. Additional integration is available with other AAA services (Radius, AD, etc)
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Netsweeper designed policies and industry best practices.
• Information security policies and processes: Netsweeper designed policies and industry best practices.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Netsweeper has an extensive Change Management policy framework that accurately defines the process. ; ; Documentation – Identify the information relevant to a specific change that needs to be collected throughout the change management process. ; ; Continuous Oversight – IT Change Management is tasked with balancing the need for change with the need to minimize risks. ; ; Formal, Defined Approval Process – All changes will follow the established multiple level approval process to ensure routine changes are completed with minimum restrictions while complex, high impact changes receive the oversight necessary to guarantee success. ; ; Scope – Establish the specific areas that this policy will cover.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: CERN notifications, patches are typically performed if required on as needed basis within a scheduled service maintenance window. If an emergency patch is required it will be performed outside a regular service window with Executive approval.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Systems are monitored on a 24x7 basis. Service fixes are deployed typically within 1 day unless the compromise impacts user information, at which point in time fixes are applied as soon as they are available and approved.
• Incident management type: Undisclosed
• Incident management approach: Based on the severity of the incident Support attempts to resolve the issue, if not successful escalation is then initiated as per standard Netsweeper Support Matrix. ; ; Users can report incidents via email or phone.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Joint Academic Network (JANET)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Netsweeper’s technology and services provides valuable wellbeing and protection to societal and community organization. Netsweeper helps enforcement, education, and societal platforms (IWF, C3P) to pinpoint the identity and stop some of the most harmful non-compliant and illegal content such as child sexual exploitation (CSAM) and abuse, and terrorist sites and imagery and material. Our technologies and services work to reduce the risk of users, including children, being exposed to harmful content, contact, or conduct such as grooming, bullying, radicalization and/or viewing self- harm material as well as alerting to appropriate persons of responsibility on a timely basis situation whereby harm may be afflicted. ; ; Modern businesses are placing a great onus on the value on supporting online environments in which users can interact safely and positively with others in the community. These communities need careful management, nurturing and steering by its creators. This usually involves review by human, live agents who can judge acceptable behaviours and intervene accordingly. While these attempts are not sustainable and have a greater fiduciary responsibility they have to drive due care and due diligence according to the volumes and complexity of the situations and content, Netsweeper technologies and services serve as a solution that works with algorithms and other tools including human review n required instances to drive a sustainable process and solution. Netsweeper’s human review teams provides aspect in combination of the tools the view of systems that may miss urgent risks, or patterns of behaviour over time, automated approaches to and the unmanageable number of false positives. Netsweeper version of AI assist in recognising, categorising, and triaging great volumes of potentially harmful or illegal content including online scams and fraudulent behaviour. Netsweeper solutions involve the use of innovative, contextual AI to analyse content and behaviour employing methods such as psychology and behavioural science.

  Covid-19 recovery

  Netsweeper’s technology and services provides valuable wellbeing and protection to societal and community organization. Netsweeper helps enforcement, education, and societal platforms (IWF, C3P) to pinpoint the identity and stop some of the most harmful non-compliant and illegal content such as child sexual exploitation (CSAM) and abuse, and terrorist sites and imagery and material. Our technologies and services work to reduce the risk of users, including children, being exposed to harmful content, contact, or conduct such as grooming, bullying, radicalization and/or viewing self- harm material as well as alerting to appropriate persons of responsibility on a timely basis situation whereby harm may be afflicted. ; ; Modern businesses are placing a great onus on the value on supporting online environments in which users can interact safely and positively with others in the community. These communities need careful management, nurturing and steering by its creators. This usually involves review by human, live agents who can judge acceptable behaviours and intervene accordingly. While these attempts are not sustainable and have a greater fiduciary responsibility they have to drive due care and due diligence according to the volumes and complexity of the situations and content, Netsweeper technologies and services serve as a solution that works with algorithms and other tools including human review n required instances to drive a sustainable process and solution. Netsweeper’s human review teams provides aspect in combination of the tools the view of systems that may miss urgent risks, or patterns of behaviour over time, automated approaches to and the unmanageable number of false positives. Netsweeper version of AI assist in recognising, categorising, and triaging great volumes of potentially harmful or illegal content including online scams and fraudulent behaviour. Netsweeper solutions involve the use of innovative, contextual AI to analyse content and behaviour employing methods such as psychology and behavioural science.

  Tackling economic inequality

  Netsweeper’s technology and services provides valuable wellbeing and protection to societal and community organization. Netsweeper helps enforcement, education, and societal platforms (IWF, C3P) to pinpoint the identity and stop some of the most harmful non-compliant and illegal content such as child sexual exploitation (CSAM) and abuse, and terrorist sites and imagery and material. Our technologies and services work to reduce the risk of users, including children, being exposed to harmful content, contact, or conduct such as grooming, bullying, radicalization and/or viewing self- harm material as well as alerting to appropriate persons of responsibility on a timely basis situation whereby harm may be afflicted. ; ; Modern businesses are placing a great onus on the value on supporting online environments in which users can interact safely and positively with others in the community. These communities need careful management, nurturing and steering by its creators. This usually involves review by human, live agents who can judge acceptable behaviours and intervene accordingly. While these attempts are not sustainable and have a greater fiduciary responsibility they have to drive due care and due diligence according to the volumes and complexity of the situations and content, Netsweeper technologies and services serve as a solution that works with algorithms and other tools including human review n required instances to drive a sustainable process and solution. Netsweeper’s human review teams provides aspect in combination of the tools the view of systems that may miss urgent risks, or patterns of behaviour over time, automated approaches to and the unmanageable number of false positives. Netsweeper version of AI assist in recognising, categorising, and triaging great volumes of potentially harmful or illegal content including online scams and fraudulent behaviour. Netsweeper solutions involve the use of innovative, contextual AI to analyse content and behaviour employing methods such as psychology and behavioural science.

  Equal opportunity

  Netsweeper’s technology and services provides valuable wellbeing and protection to societal and community organization. Netsweeper helps enforcement, education, and societal platforms (IWF, C3P) to pinpoint the identity and stop some of the most harmful non-compliant and illegal content such as child sexual exploitation (CSAM) and abuse, and terrorist sites and imagery and material. Our technologies and services work to reduce the risk of users, including children, being exposed to harmful content, contact, or conduct such as grooming, bullying, radicalization and/or viewing self- harm material as well as alerting to appropriate persons of responsibility on a timely basis situation whereby harm may be afflicted. ; ; Modern businesses are placing a great onus on the value on supporting online environments in which users can interact safely and positively with others in the community. These communities need careful management, nurturing and steering by its creators. This usually involves review by human, live agents who can judge acceptable behaviours and intervene accordingly. While these attempts are not sustainable and have a greater fiduciary responsibility they have to drive due care and due diligence according to the volumes and complexity of the situations and content, Netsweeper technologies and services serve as a solution that works with algorithms and other tools including human review n required instances to drive a sustainable process and solution. Netsweeper’s human review teams provides aspect in combination of the tools the view of systems that may miss urgent risks, or patterns of behaviour over time, automated approaches to and the unmanageable number of false positives. Netsweeper version of AI assist in recognising, categorising, and triaging great volumes of potentially harmful or illegal content including online scams and fraudulent behaviour. Netsweeper solutions involve the use of innovative, contextual AI to analyse content and behaviour employing methods such as psychology and behavioural science.

  Wellbeing

  Netsweeper’s technology and services provides valuable wellbeing and protection to societal and community organization. Netsweeper helps enforcement, education, and societal platforms (IWF, C3P) to pinpoint the identity and stop some of the most harmful non-compliant and illegal content such as child sexual exploitation (CSAM) and abuse, and terrorist sites and imagery and material. Our technologies and services work to reduce the risk of users, including children, being exposed to harmful content, contact, or conduct such as grooming, bullying, radicalization and/or viewing self- harm material as well as alerting to appropriate persons of responsibility on a timely basis situation whereby harm may be afflicted. ; ; Modern businesses are placing a great onus on the value on supporting online environments in which users can interact safely and positively with others in the community. These communities need careful management, nurturing and steering by its creators. This usually involves review by human, live agents who can judge acceptable behaviours and intervene accordingly. While these attempts are not sustainable and have a greater fiduciary responsibility they have to drive due care and due diligence according to the volumes and complexity of the situations and content, Netsweeper technologies and services serve as a solution that works with algorithms and other tools including human review n required instances to drive a sustainable process and solution. Netsweeper’s human review teams provides aspect in combination of the tools the view of systems that may miss urgent risks, or patterns of behaviour over time, automated approaches to and the unmanageable number of false positives. Netsweeper version of AI assist in recognising, categorising, and triaging great volumes of potentially harmful or illegal content including online scams and fraudulent behaviour. Netsweeper solutions involve the use of innovative, contextual AI to analyse content and behaviour employing methods such as psychology and behavioural science.

Pricing

• Price: £0.15 to £0.75 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Netsweeper offers a free trial of the web filtering solution for proof of concept purposes. This is a 30 day free trial.
• Link to free trial: There is no download link since the service being offered is a cloud based service. Customers who are interested in trialing the service for 30 days may request it.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@netsweeper.com. Tell them what format you need. It will help if you say what assistive technology you use.