GRANICUS-FIRMSTEP LIMITED

Events Management Tech Platform for Healthcare

Whether you're running simple events, awards ceremonies, or full-scale digital conferences, organisations have the ability to run virtual, in-person and hybrid events - from registration and group ticketing tools to a virtual event platform with mobile apps, as well as call for papers, networking, abstracts, and contactless check-in.

Features

• Online registrations, admin reg portal, booking items, group registrations
• Communications, unlimited email sending, ad-hoc email library, invitation management
• Reporting, event dashboard, custom reports, scheduled reports, report-only access
• Financial, custom pricing structures, discount management, payment gateway, invoicing, multicurrency
• Onsite Check-in, real time attendance recording, check-in app, badge printing
• Mobile App Events, custom branded app, leads scanner, attendees interaction
• Awards Events, awards entry submissions, judge category
• Abstract Events, abstract submissions
• Virtual Content Delivery, virtual event, live streaming
• Digital Marketing

Benefits

• The complete toolkit for planners, saving time and money
• Manage large or small events in any industry
• Save time managing registrations and selling tickets
• Secure group bookings and payments before collecting individual details
• Invite group members to complete registration and session selections
• One platform for all your event needs
• Benefits planners, group bookers and individual attendees
• Create event experiences that best suits you and your delegates
• Simplify your workload and elevate every event you run

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uksalesteam@granicus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

360233722337423

Contact

Asim Ali
0800 048 7518
uksalesteam@granicus.com

About your service

• Service categories:

  Applications

  Customer relationship management

  • Marketing campaign management
  • Customer service
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Supported web browser
  • Connection to the Internet

User support

• Email or online ticketing support: Yes
• Support response times: Response times:; High Priority - 2 hrs; Medium Priority - 6 hrs; Low Priority - 24 hrs
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Web chat solution is tested to meet accessibility standards.
• Onsite support: No
• Support levels: Support is standard and included within the license. This includes full access to our online support desk, which can be accessed via our online portal, email, and phone and access to web chat.; ; Our service includes access to a support team, whose role is to help customers get the best use of our service, offering ideas and sharing best practices and the experience of the user community.; ; Support is available Monday to Friday, 0900 - 17.30. There is also 24-hour monitoring in place, and any issues are responded to as a priority.; ; Each client is also assigned a dedicated Account Manager.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide a dedicated Product Specialist to onboard new clients in addition to a dedicated account manager throughout the life of the contract. Our onboarding process involves an initial kick off call for introductions and discussing timelines for the onboarding process, followed by a consultation call to map out requirements in detail. Our Product Specialist will then arrange a tailored training programme delivered online. Once training is complete, regular check in calls can be scheduled up until launch. Our clients will then begin working with our support team as their first point of contact and will also have access to our knowledge base which contains many useuful articles and step by step guides.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: Users can download their data from our platform at any time during their licence period. This can be achieved via our reporting tool or using the API.
• End-of-contract process: The client must notify Eventsforce 90 days before the end of the contract. Eventsforce will continue provide a full service to the client until the contract end date. The client will have access to export all of their event data from their Eventsforce account. On contract expiry, we will deactivate the logins and delete any data in line with GDPR. There is no cost for this during the licence period.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documents are created to be assessible. Users are able to take advantage of standard browser accessibility features when viewing.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The end user interface has been designed/optimised for both desktop and mobile devices. The back office administrator interface is also designed to be mobile responsive.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The platform includes a browser-based web interface, which allows users to access the service directly from a web browser.
• Accessibility standards: None or don’t know
• Description of accessibility: Websites are designed to be WCAG2.2 AA-compliant. The testing phase assesses sites against accessibility criteria.
• Accessibility testing: Websites are designed to be WCAG2.2 AA compliant. The testing phase assesses sites again accessibilty criteria. Clients can also purchase the AudioEye accessibility tool allowing users to customise their view of the website.
• API: Yes
• What users can and can't do using the API: The Eventsforce API allows external applications to query and manipulate data stored within Eventsforce.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Frontend event websites can be customised by admin users to best reflect our client's branding. There is the option of using custom code for advanced users.The registration workflows are also configurable from event to event to reflect different requirments. For example, group bookings vs single bookings, invitations etc.

Scaling

• Independence of resources: Eventsforce uses a fully scalable public‑cloud hosting environment. Our in‑house Infrastructure team manages an architecture that automatically load balances and effortlessly absorbs significant fluctuations in traffic demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Eventsforce has real-time dashboard graphs available for tracking registration, revenue and attendance data. It is also possible to integrate GA4 with events. We also have a custom report builder for event managers to schedule and export a variety of event-related data.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data at rest is protected using AES-256 encryption enabled by default across all storage services, with centralized key management and access control via AWS KMS.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can run reports via the administration portal, which can then be exported to a .XLSX download document. Data can also be exported via the API.
• Data export formats: Other
• Other data export formats: XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats: Xslx

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability is 99.5%.
• Approach to resilience: Eventsforce has several measures in place to ensure that our solution is resilient including:; - data centres located in ‘disaster-free zones.’; - layers of redundancy including identical content, meaning that if one centre is unavailable, the others will continue working seamlessly.; - firewalls assist in intrusion detection; - automated software scans; - training staff and clients on best practices to keep their websites and computers safe; - notification on all content flagged as potential malware.; - external monitoring of our internal servers by a third party, so if any unexpected logins or configuration changes are made we are informed.; ; Additional (detailed) information is available on request.
• Outage reporting: Service status is communicated via our customer portal and email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access is restricted by user permissions and role-based access controls.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Granicus has many security policies and processes that support both ISO 27001:2013, the NCC Cloud Security Principles and FedRAMP (based on NIST 800-53r4), covering everything from physical security to system communications to vendor security. Processes are created for each NIST 800-53 control family and are documented on an internal wiki site.; ; All employees are required to sign an Acceptable Use Policy that spells out the requirements. Failure to follow the security policies/processes can result in disciplinary action from Human Resources, up to and including termination.; ; Please contact us for specific details.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow an agile scrum methodology on a 2 week Sprint and release lifecycle.; ; The process/tools include:; 1. Jira – definition of use cases, developments required and an impact assessment.; 2. MS Teams for efficient communication across the project team, ensuring that the whole team is aware of developments, potential impacts and timescales.; 3. GitHub is used as a code review system and source control.; ; Developments that pass internal QA are deployed to the stage environment for acceptance testing by the client before being made live.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Granicus utilises both network and host-based intrusion detection systems that send logs to a centralised location for proper correlation.; ; If a compromise is suspected, the incident response team is mobilised to investigate and confirm/deny the actual breach. If a breach is confirmed, the customer support team reaches out to all impacted customers. A root cause analysis (RCA) is then provided after the remediation.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Granicus utilises both network and host-based intrusion detection systems that send logs to a centralised location for proper correlation.; ; If a compromise is suspected, the incident response team is mobilised to investigate and confirm/deny the actual breach. If a breach is confirmed, the customer support team reaches out to all impacted customers. A root cause analysis (RCA) is then provided after the remediation.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incident management is performed in accordance with Granicus’s ISO27001-accredited incident management process, which identifies the flow from incident detection to remediation, including many high-level processes.; ; Customers can report incidents to support. This kicks off the process, which includes automatically generating a ticket and beginning the triage process.; ; Internally, a detected incident is reported to customer support so that the team can communicate with any impacted customers.; ; For impactful incidents, after it is remediated, a root cause analysis (RCA) is completed.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-LIGN
• ISO/IEC 27001 accreditation date: Wednesday 19 March 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uksalesteam@granicus.com. Tell them what format you need. It will help if you say what assistive technology you use.