BECHTLE LIMITED

Managed Meraki Wireless Networking Service

Meraki wireless provides smarter, faster and more feature rich wireless connectivity for organisations who need reliability from their network.
Managed Meraki Wireless Networking Service provides 24x7x365 monitoring of your Meraki Wireless estate for customers who require guaranteed uptime and measurable SLAs for resolutions for incident response.

Features

• Monitoring and alerting
• Logging and management of reactive incidents
• Software updates and software update validation
• Onboarding of new devices/ sites
• Managed hardware replacement
• Proactive technical Reviews
• Daily checks
• Annual dashboard review and familiarisation
• Service reporting
• Change management and resource units

Benefits

• 24x7 on call support to ensure all devices are available.
• Reactive calls logged, and faults progressed to resolution
• Quarterly management of the delivery of software updates from Meraki
• Proactive verification of software update, ensuring all equipment is updated
• Timely replacement of equipment in times of failure
• Monthly proactive review of infrastructure identifying potential issues
• Daily verification that devices are online and functioning correctly
• Provides end user or reseller staff with awareness of Meraki
• Regular reporting provides an understanding of network health
• Standardised process to manage change

£700 to £1,200 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.uk@bechtle.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

360301186541509

Contact

Public Sector
01249 467900
publicsector.uk@bechtle.com

Planning

• Planning service: Yes
• How the planning service works: Bechtle provide a comprehensive presales service from project validation, asset discovery, performance and utilisation of existing infrastructure, new technology education and justification, trend analysis product placement, proof of concept, design and validation, product demonstrations, workshops, project managed bespoke or packaged service implementation, testing and sign off.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Cisco Meraki

Training

• Training service provided: Yes
• How the training service works: Training can be provided on bespoke basis in line with the needs of the customers skill gaps, team requirements, or desired level. This can include shadowing, accreditations, knowledge transfer etc.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance is maintained by implementing best practice design and governance guidelines, combined with tangible information gathered by using bespoke proprietary tooling mechanisms. Log analytics gathering and querying. Stage by stage implementation analysis and feedback - Project management to meet predefined milestones at timely intervals

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Penetration Testing
  • SIEM design and deployment
  • Automated remediation response
  • Automated remediation response
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Monthly proactive technical reviews of the customers’ infrastructure issues before they become service affecting problems. This includes the review of alert patterns and analysis of trends; checking software and device versions for latest, most stable release; reviewing capacity and availability.; ; Our consultants will make suggestions and recommendations to ensure optimal health and performance of the environment is maintained. We will monitor the network to make sure all devices are green and in a up state; monitor events to look for critical errors in the last 24 hours to make sure nothing has been missed. On the main dashboards check all controllers are up and healthy; check WAN edge health. The VPN dashboard will be checked for device health, site health and WAN edge health. We will also check the security dashboard for firewall enforcement, signature hits, URL filtering and advanced malware, audit and ACL log check for suspicious activities, health and availability.

Service scope

• Service constraints: Please refer to service description and terms and conditions.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA's can be negotiated in line with customer requirements, resources can be obtained to meet the criteria if currently unavailable
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: To be agreed with the customer depending on requirement and budget.
• Web chat accessibility testing: N/A
• Support levels: Support levels will vary according to the customer requirement, knowledge and resource available in-house and customer budget. This will be discussed in the initial scoping exercise. Once agreed it will be included in the terms and conditions with appropriate SLAs.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cisco Meraki

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DQS
• ISO/IEC 27001 accreditation date: 29/10/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Bechtle are actively taking steps to ensure that we operate our business with as little environmental impact as possible. As a group, we are Ecovadis Gold and ISO14001 certified, and are committed to becoming carbon net zero by 2030. We launched the Bechtle Sustainability Strategy 2030 to serve as a roadmap for how we will get there, identifying 4 areas of action as part of this strategy:; ; • Ethical business practices; • Environmental Approach; • People; • Sustainable digital future; ; Bechtle have established a database for recording Scope 1 and 2 (direct and indirect CO2 emissions) and Scope 3 (that of the Bechtle Group, such as purchased goods and services, transportation and distribution, business travel, and employee commuting) emissions. We are collecting data through group-wide sustainability software, WeSustain, and have used the data to produce a Carbon Reduction Plan (CRP) that is published on our website (Carbon-Reduction-Plan-BechtleUK-2022.pdf) and updated annually. ; ; Supply chain management ; We work closely with our vendor partners to broaden our portfolio of sustainable technologies, solutions, and services, and could help to minimise the future environmental impact.; ; Recycling/Asset disposal; Bechtle actively encourage our customers to make sustainable use of their resources, through secure asset disposal, refurbishment, and recycling of devices. Bechtle have recently helped facilitate a self-funding recycling program for a large local authority, who wanted to prevent their old laptops from going to landfill.; ; Green Logistics ; Bechtle design our logistics processes around an ecological efficiency criteria, both in terms of transport and packaging. ; ; Internal Sustainability team ; We have a dedicated sustainability team, who’s aim is to improve and promote sustainability within three areas: social, personal, and business. The team have defined and actioned sustainable methods, changes in practice and greener alternatives across the whole of Bechtle UK and help to drive our sustainable

  Covid-19 recovery

  Many organisations have had to change their operating models and ways of working following the COVID-19 pandemic. IT also became clear to a number of our customers that their infrastructure that supported old ways of working, no longer supported new hybrid or remote working models. Through a thorough infrastructure review we can not only advise our customer on what best suits their current operating models but we can also help them to be future-ready. We can help them improve productivity, utilisation and adoption, getting maximum productivity out of their investment, whilst saving costs and limiting environmental impact through cloud/ hybrid adoption.

  Tackling economic inequality

  Bechtle’s equal opportunities policy applies across the whole company and includes recruitment, selection, training, career development and promotion. No employee or applicant will be treated less favourably on the grounds of colour, race, religion, nationality, ethnic or national origin, gender (including gender reassignment), sex, sexual orientation, age, marital status, disability, or be disadvantaged by conditions or requirements that cannot be shown to be relevant to the job in hand.; ; Specifically the Company is committed to:; 1. Preventing any form of direct or indirect discrimination or victimisation.; 2. Promoting equal opportunities for men and women.; 3. Promoting equal opportunities for people with disabilities.; 4. Promoting equal opportunities for ethnic minorities.; 5. Promoting a good harmonious working environment where all employees are treated with respect and dignity and in which no form of intimidation or harassment will be tolerated.; 6. Fulfilling all legal obligations under relevant legislation and associated codes of practice.; 7. Taking all necessary permitted positive action including setting of goals and timetables.; ; Breaches of the Equal Opportunities Policy will be regarded as misconduct and could lead to dismissal in certain cases.; ; Equality and Diversity policy is available upon request

  Equal opportunity

  Bechtle’s equal opportunities policy applies across the whole company and includes recruitment, selection, training, career development and promotion. No employee or applicant will be treated less favourably on the grounds of colour, race, religion, nationality, ethnic or national origin, gender (including gender reassignment), sex, sexual orientation, age, marital status, disability, or be disadvantaged by conditions or requirements that cannot be shown to be relevant to the job in hand.; ; Specifically the Company is committed to:; 1. Preventing any form of direct or indirect discrimination or victimisation.; 2. Promoting equal opportunities for men and women.; 3. Promoting equal opportunities for people with disabilities.; 4. Promoting equal opportunities for ethnic minorities.; 5. Promoting a good harmonious working environment where all employees are treated with respect and dignity and in which no form of intimidation or harassment will be tolerated.; 6. Fulfilling all legal obligations under relevant legislation and associated codes of practice.; 7. Taking all necessary permitted positive action including setting of goals and timetables.; ; Breaches of the Equal Opportunities Policy will be regarded as misconduct and could lead to dismissal in certain cases.; ; Equality and Diversity policy is available upon request

  Wellbeing

  Bechtle believe Health & Safety and wellbeing of employees contributes to a good working environment which is key to a business.; ; Throughout the year Bechtle hold different events, this gives everyone a chance to meet one another from different office branches which lends itself to a healthy work environment, some of these events are “Summer Festival (BBQ, Music, Dancing), Christmas Party, New Year kick off, Games events” to name a few. Each branch also have a relaxing area where employees can congregate and take time out in a chilled environment.; ; Bechtle have also introduced initiatives to promote social and economic wellbeing, such as:; ; • Competitive salary, which is well above the National Minimum Wage; • Cycle to work scheme; • Hybrid working model, where employees can work from home 2 days a week to reduce commuting time; • My Bechtle Benefits discount portal, offering employees discounts via numerous retailers; • Employee Assistance Programme, providing employees with mental health and wellbeing support; • WPA Health Cash Plan; • Enhanced pension contribution; • Reduced health and gym memberships; • Paid for professional training; • Piloting an electric vehicle salary sacrifice scheme, which is being rolled out to the wider company.

Pricing

• Price: £700 to £1,200 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.uk@bechtle.com. Tell them what format you need. It will help if you say what assistive technology you use.