Node4

Database Performance Tuning

The Node4 Database Performance Tuning service addresses systems impacted by significant data growth or application upgrades. It begins with a technical qualification by a senior DBA to identify performance bottlenecks, followed by a focused tuning effort. The process includes providing a Statement of Work (SoW) to outline deliverables.

Features

• Targets databases suffering from performance issues due to ageing/growth
• Technical qualification by experienced DBAs to identify bottlenecks
• Focused on optimising databases affected by application upgrades
• Customised approach to address specific performance challenges in each environment
• Includes detailed analysis of database structure and query performance
• Utilises advanced tools and techniques for performance improvement
• Develops a targeted action plan based on initial assessments
• Provides a comprehensive Statement of Work for clarity and agreement
• Ensures databases are optimised for current and future needs
• Aligns database performance enhancements with organisational goals and requirements

Benefits

• Significantly improves database speed and efficiency in existing environments
• Reduces downtime and enhances reliability of critical database systems
• Optimises resource usage, potentially lowering operational costs
• Tailors solutions to unique challenges of each database environment
• Enhances user experience and productivity through improved database performance
• Provides a clear roadmap for database optimisation and expectations
• Ensures scalability and adaptability of databases to new demands
• Offers expert insights for long-term database health and maintenance
• Increases overall organisational efficiency through optimised data management
• Supports data-driven decision-making with faster and more reliable databases

£445.00 to £1,800.00 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@node4.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

360326147572081

Contact

David Cheetham
0345 123 2222
bidmanagement@node4.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our approach is collaborative and strategic. Initially, we conduct a thorough needs assessment to understand the specific requirements, objectives, and challenges faced by the buyer. This involves engaging with key stakeholders to gain insights into their current infrastructure, data management practices, and future scalability needs.; Based on this assessment, we develop a tailored implementation plan that aligns with the buyer's strategic goals and operational requirements. This plan outlines a clear roadmap for deployment, including key milestones, resource allocation, and a timeline for execution. We ensure that the plan is flexible enough to adapt to any unforeseen changes or challenges that may arise during the implementation process.; To facilitate a smooth transition, we provide detailed guidance on best practices for cloud integration, data migration, and security measures. Our team offers training sessions and documentation to empower the buyer's team with the necessary knowledge and skills to manage and maintain the new cloud services effectively.; Throughout the planning phase, we emphasise open communication and transparency, ensuring that the buyer is fully informed and involved in every decision. Our goal is to establish a solid foundation for the successful implementation of cloud services, enabling the buyer to enhance operational efficiency, scalability, and innovation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Microsoft 365
  • Microsoft Dynamics 365
  • Microsoft Power Platform
  • Node4 Virtual Datacentre
  • Fortinet SD-WAN

Training

• Training service provided: Yes
• How the training service works: Our training programmes are designed to empower your team with knowledge and skills necessary to maximise the benefits of Microsoft technologies. With a team of Microsoft Certified Trainers, we offer a comprehensive range of training services that cater to both technical certification needs and end-user proficiency.; For technical teams seeking certification, our curriculum aligns with the latest Microsoft certifications, ensuring your IT staff are proficient in the deployment, management, and optimisation of Microsoft technologies. Our trainers use a combination of theoretical instruction and practical exercises, allowing participants to gain hands-on experience with real-world scenarios.; End-user training is tailored to enhance productivity and collaboration within your organisation. We focus on ensuring that all users are comfortable and proficient with the Microsoft tools relevant to their roles. This includes training on Microsoft Office applications, Microsoft Teams, and other collaboration platforms, adapted to the varying skill levels of participants.; Training sessions can be delivered in various formats, including in-person workshops, live online classes, and on-demand content, offering flexibility to meet the scheduling and learning preferences of your team. Our goal is to provide your team with the skills and confidence needed to effectively utilise Microsoft technologies, driving efficiency and innovation within your organisation.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • Microsoft 365
  • Microsoft Dynamics 365
  • Microsoft Power Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our approach to assisting buyers with cloud migration is comprehensive, ensuring a seamless transition with minimal disruption to operations. We start with a detailed analysis of the existing infrastructure and applications to identify compatibility and optimisation opportunities for the cloud environment. This includes a thorough data assessment to devise a migration strategy that prioritises security, integrity, and minimal downtime.; We then develop a customised migration plan that outlines the step-by-step process, from initial preparation to the final switch-over. This plan incorporates risk management strategies to address potential challenges, ensuring a smooth migration. Our team closely collaborates with the buyer's IT staff, providing expert guidance on the technical, operational, and security aspects of the migration.; Training and support are integral to our service, ensuring the buyer’s team is equipped to manage the new cloud environment efficiently. We offer hands-on sessions and comprehensive documentation covering operational best practices, management tools, and security protocols.; Throughout the migration process, we maintain open lines of communication, providing regular updates and responding promptly to any concerns. Our goal is to ensure a successful migration to the cloud or between cloud services, enabling buyers to achieve enhanced flexibility, scalability, and performance in their cloud operations.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Microsoft 365
  • Microsoft Dynamics 365
  • Microsoft Power Platform
  • Node4 Virtual Datacentre
  • Fortinet SD-WAN

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our quality assurance and performance tuning services are designed to ensure that cloud solutions meet the highest standards of reliability, efficiency, and user satisfaction. We begin by establishing clear performance benchmarks and quality criteria in alignment with the buyer’s objectives and industry best practices.; We employ a suite of testing tools and methodologies to conduct comprehensive quality assurance (QA) testing, including functional, non-functional (security, usability, and compatibility) tests. This testing regime helps identify and rectify any issues before they impact the service’s performance or user experience.; For performance tuning, we analyse key metrics concerning latency, availability, throughput and utilisation to identify bottlenecks and areas for improvement. Our experts then implement optimisation strategies, such as resource scaling, code refinement, and architecture adjustments, to enhance efficiency and responsiveness.; We also provide ongoing monitoring and performance analysis post-deployment, offering insights and recommendations to ensure the service continues to operate at peak performance levels. This proactive approach helps address potential issues before they affect service quality.; Training and support are provided to the buyer’s team to equip them with the knowledge and tools needed for effective performance management. Our goal is to empower buyers with robust, high-performing cloud solutions that support strategic objectives.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our support for cloud hosting or software services is structured around a comprehensive, multi-tiered support system designed to address issues swiftly, ensuring minimal disruption to your operations. Our approach includes:; 24/7 Help Desk Support: Accessible round-the-clock, our help desk is staffed by experienced technicians ready to assist with any queries or issues that may arise, offering peace of mind and immediate attention when needed.; Dedicated Account Management: Each client is assigned a dedicated account manager who serves as the primary point of contact for strategic support and guidance. This personalised approach ensures that we fully understand and align with your business objectives.; Proactive Monitoring and Maintenance: We employ advanced monitoring tools to continuously oversee the performance and health of your cloud services. This enables us to identify and address potential issues before they impact your operations, ensuring high availability and performance.; Regular Updates and Patches: We manage the implementation of necessary updates and security patches to keep your services running smoothly and securely, reducing vulnerabilities and enhancing functionality. Our Service Level Agreements (SLAs) set clear expectations for response times, resolution times, and communication protocols, ensuring transparency and accountability.

Service scope

• Service constraints: The Node4 Database Performance Tuning service is tailored to optimise your database's speed and efficiency, particularly in systems impacted by data growth or application upgrades. This service's effectiveness is contingent upon a thorough initial assessment to accurately identify performance bottlenecks. The scope and success of the tuning effort depend on the specific characteristics and complexities of your database environment. While we provide a detailed Statement of Work outlining deliverables, achieving desired outcomes requires close collaboration between your IT team and our DBAs. Additionally, environmental factors outside our control may influence the tuning process and outcomes.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: As agreed by SLA
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our managed services are underpinned by the ITILv4 framework, ensuring a best practice approach to IT service management that focuses on aligning IT services with the needs of your business. We offer flexible support options that can be tailored to meet your specific requirements and budget constraints, ensuring you receive the optimal level of support necessary to achieve your objectives.; Leveraging ITILv4 principles, our service delivery model encompasses a comprehensive range of capabilities, including incident management, problem management, change management, and continuous improvement, among others. This ensures not only the resolution of immediate issues but also the proactive enhancement of service performance and reliability over time.; Our approach is to work with you to understand your business goals, operational needs, and the challenges you face. Based on this understanding, we design a support package that offers the right mix of responsiveness, expertise, and resources. This approach allows us to provide a service that is both efficient and cost-effective, ensuring you derive maximum value from your IT investments while also fostering innovation and growth within your organisation.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft, Fortinet

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus
• ISO/IEC 27001 accreditation date: 29/03/2022
• What the ISO/IEC 27001 doesn’t cover: All aspects are covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: ClaraNet Ltd
• PCI DSS accreditation date: 12/08/2023
• What the PCI DSS doesn’t cover: PCI controls 2d, 2e, 3, 4, 5, 6, 7, 8, 10, 11
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In our commitment to fighting climate change, we take a holistic approach that encompasses reducing carbon emissions, enhancing energy efficiency, and promoting sustainable practices in the delivery of our cloud hosting and software services. Our strategies include:; Energy Efficiency: We optimise our datacentres and cloud infrastructure to be as energy-efficient as possible, employing the latest in green technology and design principles. This reduces our overall energy consumption and minimises our carbon footprint.; Renewable Energy: Where feasible, we power our operations with renewable energy sources, such as solar and wind, to reduce reliance on fossil fuels. This commitment extends to encouraging our suppliers and partners to also adopt renewable energy.; Carbon Offsetting: We invest in carbon offset projects, including reforestation and renewable energy projects, to compensate for our unavoidable emissions. These efforts contribute to global carbon reduction initiatives.; Sustainable Practices: We advocate for and implement sustainable practices within our organisation, including reducing waste, promoting recycling, and encouraging the digitalisation of processes to minimise paper use.; Client Engagement: We work with our clients to understand and minimise the environmental impact of their cloud and software service choices. This includes offering guidance on how to use cloud resources more efficiently and sustainably.; Innovation: We continuously explore innovative ways to reduce the environmental impact of our services, including the development of more energy-efficient software and the utilisation of AI to optimise resource usage.; Our aim is to lead by example in the fight against climate change, demonstrating that it is possible to deliver high-quality cloud services while also making a positive impact on the environment. Through these actions, we not only contribute to the sustainability of our planet but also offer our clients the opportunity to engage with a provider that aligns with their values on environmental responsibility.

  Covid-19 recovery

  In our efforts to support COVID-19 recovery, we're committed to leveraging our cloud hosting and software services to aid businesses, communities, and public sector organisations in navigating the challenges posed by the pandemic and its aftermath. Our strategies include:; Remote Work Solutions: We provide robust cloud solutions that enable seamless remote work, ensuring that organisations can continue their operations without interruption. This includes secure access to critical applications, collaboration tools, and data storage solutions, facilitating productivity and connectivity among dispersed teams.; Digital Transformation Acceleration: Recognising the increased need for digital services, we assist organisations in accelerating their digital transformation journeys. This involves migrating traditional services to the cloud, enabling them to offer their own customers more flexible and resilient services.; Educational Support: To address the surge in demand for online learning, we offer cloud-based learning platforms and tools that educational institutions can leverage to deliver high-quality education remotely. This includes solutions for virtual classrooms, online assessments, and resource sharing.; Healthcare Support: We support healthcare providers by offering cloud solutions that enhance their ability to deliver telehealth services, manage patient data securely, and scale their resources in response to fluctuating demands.; Economic Resilience: We're committed to supporting economic resilience by offering flexible pricing models and financial assistance programs for businesses affected by the pandemic, helping them to maintain their cloud services without financial strain.; Community Engagement: We engage with communities and non-profit organisations, providing technology resources and expertise to support recovery efforts, including initiatives aimed at bridging the digital divide and supporting vulnerable populations.; Our goal is to be a proactive partner in COVID-19 recovery, providing technology solutions that not only help organisations adapt to the new normal but also contribute to building a more resilient and inclusive future.

  Tackling economic inequality

  In addressing economic inequality, we are committed to leveraging our cloud hosting and software services as tools for empowerment and opportunity creation. Our approach is centered on making technology accessible and beneficial for all segments of society, particularly those who are most vulnerable or have been traditionally underserved. Here’s how we contribute:; Accessibility and Affordability: We strive to ensure our services are accessible and affordable, offering scalable solutions that cater to the needs of small and medium-sized enterprises (SMEs), non-profits, and educational institutions. This includes flexible pricing models for qualifying organisations, enabling them to leverage technology to drive their missions forward.; Skills Development and Training: Recognising the importance of digital literacy in the modern economy, we offer training programs and resources aimed at developing the digital skills of individuals from disadvantaged backgrounds. By partnering with educational institutions and community organisations, we aim to close the skills gap and open up new opportunities for employment and entrepreneurship in the tech industry.; Supporting Social Enterprises: We actively support social enterprises and organisations working to tackle economic inequality through preferential access to our cloud and software services. This support extends to collaboration on projects that leverage technology to address social issues, such as unemployment, education, and access to healthcare.; Innovation for Inclusion: We invest in developing innovative solutions that address barriers to economic participation. This includes technologies that enhance financial inclusion, support remote work and education, and enable access to essential services for underserved populations.; Economic Opportunity Creation: Through our ecosystem of partners, customers, and suppliers, we seek to create economic opportunities by prioritising diversity and inclusion in our procurement processes and by fostering an environment where small and diverse businesses can thrive.

  Equal opportunity

  Our dedication to promoting equal opportunity is woven into the fabric of our operations, services, and community engagements. We believe that technology has the power to level the playing field, providing access to information, resources, and opportunities that can transform lives regardless of background, location, or circumstance. Here’s our approach:; Diverse and Inclusive Hiring Practices: We are committed to fostering a diverse and inclusive workforce by implementing fair hiring practices that actively seek out and welcome candidates from a variety of backgrounds, including underrepresented groups. This diversity enriches our team with a wide range of perspectives and ideas, driving innovation and understanding of the diverse needs of our clients.; Workplace Equality: We ensure that all employees have equal access to opportunities for growth, development, and advancement. This includes creating a supportive work environment that respects and values each individual's contributions, and implementing policies that promote work-life balance, fair compensation, and professional development.; Technology Accessibility: Our cloud hosting and software services are designed with accessibility in mind, ensuring that individuals with disabilities have equal access to our technologies. This includes adherence to accessibility standards and guidelines, and providing tools and features that enhance usability for all users.; Community Programmes and Partnerships: We engage in community programmes and partnerships aimed at promoting equal opportunity in the technology sector and beyond. This includes supporting educational initiatives that provide technology access and digital literacy training to underserved communities, and collaborating with organisations that work towards social inclusion.; Supplier Diversity: We are committed to supplier diversity by ensuring that small and minority-owned businesses are given fair opportunities to participate in our procurement processes. This not only supports economic inclusion but also enriches our supply chain with a diversity of ideas and products.

  Wellbeing

  In addressing wellbeing, we recognise the critical importance of mental and physical health, particularly in today’s fast-paced and often stressful work environments. Our approach to wellbeing is holistic, focusing on creating a supportive and healthy work culture for our employees, and extending this ethos to our clients and the communities we serve. Here’s how we contribute:; Employee Wellbeing Programmes: We implement comprehensive wellbeing programmes that support the mental, physical, and emotional health of our employees. These include access to mental health resources, such as counselling services and stress management workshops, as well as initiatives promoting physical health, like fitness classes and ergonomic workplace assessments. We believe that a healthy team is more engaged, productive, and innovative.; Flexible Working Arrangements: Recognising the diverse needs of our workforce, we offer flexible working arrangements to help employees balance their professional and personal lives. This flexibility includes options for remote work, flexible hours, and the provision for necessary breaks to recharge, contributing to a more sustainable work-life balance.; Healthy Work Environment: We strive to create a work environment that promotes wellbeing, including safe and comfortable physical spaces, a positive and inclusive culture, and opportunities for social connection and community building among employees.; Client and Community Support: Beyond our internal initiatives, we extend our commitment to wellbeing through the services and support we provide to clients and the wider community. This includes offering products and services that encourage healthy work practices and partnering with organisations focused on mental health and wellbeing.; Continuous Learning and Development: We believe in the wellbeing benefits of lifelong learning and professional development. Our programmes are designed to support continuous growth and development, reducing the risk of burnout and increasing job satisfaction by providing meaningful opportunities for advancement and skill enhancement.

Pricing

• Price: £445.00 to £1,800.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@node4.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.