SQUIZ UK LIMITED

Squiz Digital Experience Platform (DXP)

Squiz's AI Powered Digital Experience Platform builds websites, portals, and intranets for marketers and content creators. It unifies intuitive content management, enterprise and conversational search, content auditing, analytics, and governance in a composable, SaaS platform - empowering teams to design, optimise, and personalise digital experiences at scale, removing developer dependency.

Features

• Content Management & Visual Page Builder
• AI Powered Conversational Search
• Optimisation & Analytics
• Integration (iPaas)
• Personalisation
• Experience Optimisation Tools
• Forms & Workflow
• Security & Governance
• Enterprise Search
• AI Content Intelligence & Content Auditing

Benefits

• Enterprise-ready, composable/headless DXP built for scale and security
• Reusable components deployed instantly across all sites
• Accessible content management for non-technical teams
• Governed AI chatbot delivering accurate, personalised conversations
• AI-powered site search surfaces content from any source
• Visual drop and drag tools accelerate frontend experience creation
• Design and launch dynamic forms quickly using visual tools
• Connect systems, data and content through a single integration platform
• Optimise and A/B test content to increase engagement and conversions
• Centralise customer data platform to deliver personalised experiences

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at squiz-gcloud@squiz.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

360393724648075

Contact

Digital Experience Solutions Team.
+44 20 7101 8300
squiz-gcloud@squiz.net

About the service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Enterprise Content Management Applications

  Persuasive content management

  • Website Software
  • Digital Asset Management Applications
  • Product Content Management Applications
  • Content Marketing Applications

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None.
• System requirements: Latest stable releases of Chrome, Firefox, Edge, Safari are supported.

User support

• Email or online ticketing support: Yes
• Support response times: Squiz operates 24/7 support. ; ; Squiz Customer Care and Premium Support define priority levels with clear response and resolution targets. Critical issues (P1) receive a response within 30 minutes and resolution in 2 hours. High (P2) issues respond in 90 minutes, resolved in one business day. Moderate (P3) respond in one day, resolved in three. Low (P4) respond in three days, resolved in ten. ; ; These SLAs apply only under an active Customer Care or Premium Support agreement and once Squiz has all necessary information to take action.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support Levels; Squiz provides Standard Support included with all subscription services, plus an optional Premium Support upgrade. Standard Support gives access to the MySquiz support portal, self‑help resources, incident logging, and business‑hours response. Premium Support expands this with 24/7 access for higher‑priority issues, faster response targets, and telephone support, and allows more nominated contacts to raise cases.; ; Response Targets; Support response times are tiered by priority. For Premium Support, critical (P1) issues receive a response in 30 minutes, high (P2) in about an hour, moderate (P3) in hours or business days, and low (P4) within business days. Standard Support has longer response windows but follows a similar priority model.; ; Costs; Pricing for Premium Support is typically structured as an annual percentage of subscription fees and varies based on region and service package. Specific percentages are set out in subscription or order documentation.; ; Dedicated Support Roles; While Squiz includes account managers and a Customer Care team as standard, dedicated Technical Account Managers or Cloud Support Engineers are usually part of higher-tier support agreements or available as add-ons at additional cost. These roles provide proactive guidance, strategic planning, and priority handling.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Squiz DXP helps users start quickly through a combination of online resources, training, and professional support. Users have access to comprehensive documentation covering platform capabilities, workflows, and best practices. The Squiz Academy offers structured online courses, hands-on tutorials, and guided exercises, allowing teams to gain practical experience at their own pace. Webinars and video guides provide additional insight into key features and workflows.; ; For organisations requiring more tailored support, Squiz offers onsite or virtual training delivered by experienced consultants. Users can also leverage the full range of professional services and technical capabilities through Squiz’s delivery, strategy, consulting, and implementation teams. These teams help organisations plan, configure, integrate, and optimise their digital experiences, ensuring rapid adoption and alignment with business objectives.; ; The platform’s intuitive graphical interface and low-code tools further reduce the learning curve, enabling non-technical users to manage, personalise, and extend content and integrations effectively. By combining structured training, accessible documentation, and expert services, Squiz ensures that teams of all technical levels can adopt the DXP efficiently, realise value quickly, and confidently deliver high-quality digital experiences at scale.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Squiz DXP enables users to extract their data at the end of a contract to support business continuity and migration needs. Content, assets, metadata, and site structures can be exported using the platform’s built-in export tools or APIs, with data provided in open, standard formats to facilitate migration to other systems.; ; The DXP’s graphical interface allows users to select and export content, forms, pages, and datasets, while developers can use APIs for automated or bulk extraction. Custom export requests are also available but may require additional professional services or technical support and would be quoted on application.; ; While most digital assets can be exported, there are limitations for certain items unique to Squiz DXP, including platform-specific configurations. It is also important to note that the SaaS application itself is not exported in this process, only the underlying content, structures, and associated data are provided.; ; Squiz provides guidance and support during contract closure to ensure data extraction is complete, structured, and usable where possible. This approach allows organisations to retain control of their digital assets and migrate them efficiently to other systems, maintaining continuity and compliance with internal or government regulatory requirements.
• End-of-contract process: At the end of a Squiz DXP contract, Squiz issues a formal written notification confirming non-renewal and outlining the planned service decommissioning date. The service remains fully operational until the agreed final day of service, allowing customers continued access during the notice period. The notification also sets out the data removal schedule and reminds customers of the data portability and deletion terms agreed within the Subscription Agreement.; ; Customers may request export or download of their content, data and applications within 30 days of contract termination or expiry. Squiz will make this data available in line with the agreed process. After the 30-day post-termination period, Squiz may delete or render inaccessible all customer data and applications, unless retention is legally required. Squiz is not obliged to retain data beyond this period.; ; Once the data access window has closed, the hosting environment is decommissioned in line with Squiz’s standard operational and security procedures. Customers are supported throughout the process and can contact their Squiz account representative for clarification on timelines, data access or decommissioning activities.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Squiz DXP is designed to deliver responsive, mobile‑friendly digital experiences across websites, portals and apps. The platform supports modern responsive design so content, layouts and navigation adapt to different screen sizes and devices as part of its content management and delivery capabilities. This means users get a consistent, usable experience on mobile, tablet and desktop without separate mobile‑only versions. Developers and designers can preview and adjust layouts for various devices during build, ensuring touch‑friendly interaction and optimized performance across devices. The adaptability of templates and components means feature sets remain consistent, with only presentation and layout changing for smaller screens.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Squiz DXP’s service interface is a central, web-based console providing intuitive access to all platform capabilities from a single dashboard. Users navigate via clear menus to manage services, workflows, logs, and configuration settings. Administrators oversee users, workspaces, and system settings, while editors and developers access tools specific to their roles, with user based access available. Contextual dashboards display performance and experience metrics, and pages are fully responsive across devices. Functionality is presented through organised menus, dashboards, and tiles, making navigation and task execution straightforward across content management, search, analytics, optimisation, personalisation, and integrations.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We conduct accessibility testing on the Squiz DXP interface and features to help ensure they work with assistive technologies. This includes automated audits of content using built‑in tools that check against WCAG standards and highlight issues for editors to fix. We also review interfaces for compatibility with screen readers and keyboard navigation as part of manual testing during development cycles. Findings from these tests are used to improve semantic structure, labels, focus order and other accessibility aspects. While automated and internal tests are routinely performed, ongoing accessibility evaluation and improvements continue as part of our development and quality assurance processes.
• API: Yes
• What users can and can't do using the API: Squiz DXP provides a comprehensive set of APIs to integrate, manage and extend platform functionality, including content, search, personalisation, and asset management. Users can set up services, manage assets, and connect external systems using these APIs. All integration points are also accessible through Squiz’s graphical user interface, enabling teams to configure, deploy and monitor integrations without heavy reliance on API code. This low-code approach simplifies setup, reduces maintenance, and ensures consistent governance.; ; A large range of pre-built connections for common marketing tools, including CRM, analytics, and customer data platforms, are available via the Squiz Marketplace, allowing organisations to quickly link best-of-breed solutions with minimal technical effort. While the API supports automation, data synchronisation, and content delivery workflows, some endpoints remain read-only, and certain advanced configuration options are only available through the console. By combining API access, low-code visual management, and pre-built integrations, Squiz DXP empowers technical and non-technical teams to implement, adjust and maintain integrations efficiently, improving productivity and reducing dependency on specialised developer resources while maintaining secure and governed access across all connected systems.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Squiz DXP offers extensive customisation to support unique business needs and brand identity. Users can customise content structures, layouts, templates, navigation and page design using the platform’s visual tools and component‑based page builder. Personalisation rules and audience segmentation allow tailored experiences for different visitor groups, while integrations connect external systems and data sources to extend functionality. A large range of pre‑built connectors and blueprints in the Squiz Marketplace further accelerates customisation for common marketing tools and CRM systems. Custom forms, workflows and metadata schemas can also be defined to support specific business processes.; ; Customisation is achieved through the DXP console’s graphical interface and, where needed, by developers using APIs or custom components, which gives flexibility without heavy coding. Content editors, marketers and experience designers can personalise and configure pages, forms and journeys, while administrators control permissions, roles and system settings. Developers and technical teams can implement deeper functional changes, build bespoke components, and extend integrations to meet complex requirements. This structure ensures that both technical and non‑technical users can tailor the service to their business needs effectively.

Scaling

• Independence of resources: Squiz DXP is delivered as a cloud-hosted SaaS platform with logical separation between tenants. Customer data is stored privately and access is controlled with separate credentials. The platform leverages Cloudflare for caching, traffic distribution, and protection against spikes and DDoS attacks, reducing load on core services. Combined with AWS infrastructure, load balancing, automatic scaling, and multi-availability zones, this ensures high usage by one customer does not affect others. Continuous monitoring and proactive resource management maintain performance and availability, guaranteeing that all users experience consistent, reliable service regardless of demand placed by other tenants.

Analytics

• Service usage metrics: Yes
• Metrics types: Squiz DXP provides detailed usage metrics through the platform console and dashboards. The search analytics dashboard tracks total searches, result clicks, top search terms, and user behaviour trends over time. Experience monitoring reports on page load times, site performance, caching, and error patterns to help maintain a high-quality digital experience. Licence usage dashboards display the number of documents indexed and overall search capacity utilisation. In addition, platform logs can be filtered, analysed, and exported to provide insights into service events and operational activity. These metrics enable teams to monitor, optimise, and report on platform usage effectively.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users of Squiz DXP can export data using several technical options. Logs and form submissions can be exported in CSV or XML formats via the DXP console, with filters for date ranges or specific content. Content, pages, and structured assets can be exported through the console or via API endpoints for bulk or automated extraction. Users with the appropriate permissions can perform standard exports directly, while more complex or custom exports can be requested through Squiz professional services, which are scoped and quoted separately. Data is provided in open, standard formats to support migration or archiving.
• Data export formats:
  • CSV
  • Other
• Other data export formats: .XML
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • NDJSON (bulk data import)
  • CSV (tabular data)
  • HTML (structured import tool)
  • XML (content‑related imports)
  • Standard file formats such as images, documents and ZIP

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Squiz provides a clear availability commitment for its SaaS Digital Experience Platform. The platform is built on resilient cloud infrastructure with fault tolerance, load balancing and distribution across multiple availability zones to support high availability and performance. Squiz uses commercially reasonable efforts to make Subscription Services available with a Monthly Uptime Percentage of at least 99.9 per cent for each region during any monthly period. This target applies to service availability as measured against valid requests for published content and data.
• Approach to resilience: Available on Request.
• Outage reporting: Squiz provides multiple channels for reporting and communicating outages to ensure users are kept informed. The public status page at status.squiz.cloud; provides real-time visibility of the operational state of core Squiz DXP services, including cloud-hosted instances, search services, and edge components. Users can see whether services are fully operational, experiencing degraded performance, partial outages, major outages, or undergoing scheduled maintenance. Historical incidents and planned maintenance schedules are also available, giving transparency on service reliability.; ; For registered customers, the MySquiz portal allows logging of incidents, tracking resolution progress, and receiving updates directly from Squiz Customer Care. Notifications can be delivered via email to nominated contacts. Additional channels such as SMS alerts, webhooks, and RSS feeds can be configured to provide immediate updates when service issues occur, ensuring critical teams are notified promptly.; ; By combining a public status dashboard with personalised alerts through the portal and multiple communication channels, Squiz ensures that customers are informed as soon as an outage occurs, kept updated throughout the resolution process, and can proactively manage any operational impact. These processes provide transparent, timely, and reliable outage reporting for all Squiz DXP users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Squiz DXP management interfaces is controlled through role‑based permissions, where administrators assign primary and secondary roles to define user privileges. Permissions determine which users, groups or roles can view, edit or administer assets and settings. User groups and feature restrictions limit interface features for specific roles, ensuring least‑privilege access. Management access requires authenticated user accounts with appropriate roles, and administrators control who can invite, enable or disable users. Access to support channels like the MySquiz portal is restricted to authorised contacts with login credentials, ensuring only permitted users can report issues or view support information.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Squiz maintains a comprehensive Information Security Management System (ISMS) aligned with recognised standards including ISO 27001, SOC 2, CSA STAR Level 1 and TX‑RAMP. The ISMS covers policies and processes for access control, encryption, vulnerability management, secure development following OWASP principles, incident response, disaster recovery, and change management. Data is encrypted in transit using TLS 1.2+ and at rest through AWS-managed encryption.; ; Security governance includes a formal reporting structure with senior management oversight, ensuring policies are enforced across all operational teams. Role-based access control and least-privilege principles limit system access, and all operational and development staff receive mandatory security training. Compliance is monitored via continuous system and performance monitoring, vulnerability scanning, third-party penetration testing, and automated alerts. Multi-availability zone architecture, Cloudflare DDoS / WAF protection, and logical tenant separation ensure resilience and data protection.; ; Together, these policies, processes and technical controls ensure customer data remains secure, privacy and compliance obligations are met, and operational risks are actively managed while maintaining visibility and accountability throughout the organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Squiz DXP manages configuration and changes through the DXP console, where system settings, integrations, and API keys are tracked and versioned. Configuration files, including search and content settings, can be backed up and restored, providing a clear history of changes. Product releases and updates are centrally managed, with release notes detailing enhancements and fixes. All changes are reviewed as part of a DevSecOps process, including vulnerability assessment, compatibility testing, and adherence to secure coding standards. Updates are rolled out in a controlled manner with monitoring to quickly identify and address any operational or security issues, ensuring platform integrity.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Squiz operates a formal vulnerability management process that continuously monitors for known threats using third‑party tools and industry threat intelligence. All critical Common Vulnerabilities and Exposures (CVEs) identified in the environment are patched within 24 hours of detection. Automated continual network scans, vulnerability scans and independent penetration testing support ongoing assessment of risks. Development follows secure coding practices guided by OWASP principles, and production systems are continuously monitored to detect anomalies. This combination of proactive scanning, rapid patching and secure development ensures Squiz DXP is protected against emerging vulnerabilities in a timely and structured way.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Squiz DXP is continuously monitored using automated third‑party tools that analyse performance and security events in real time, detecting potential compromises such as anomalies, suspicious activity or service issues. Alerts are generated and routed to support and engineering teams for immediate investigation. When a potential compromise is identified, incident response procedures are triggered, with on‑call staff assessing impact, containing threats and remediating issues as quickly as possible. Critical alerts are responded to without delay, with rapid action taken to protect the platform and customers. Ongoing monitoring ensures threats are detected early and addressed promptly.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Squiz maintains pre-defined incident management processes aligned to recognised standards to ensure timely detection, reporting and resolution of service issues. Common event types are categorised with agreed response and escalation procedures. Users report incidents via the MySquiz customer portal, and designated contacts receive updates by email. Squiz provides post-incident reports in an appropriate timeframe for all relevant incidents, detailing actions taken and resolution outcomes. Critical incidents follow accelerated response targets. All incidents are reviewed post-resolution to improve procedures and prevent recurrence, ensuring continuous service reliability and alignment with established incident management best practices.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Squiz does not offer an open self-service free trial. Instead, prospective customers can request access to a sandbox environment to explore the Squiz DXP and its capabilities. Sandbox access is provided on a case-by-case basis and supported by the Squiz team to ensure a relevant and guided evaluation experience.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10.0%
• Between £250,000 and £500,000: 12.5%
• Between £500,001 and £1,000,000: 15.0%
• Between £1,000,001 and £2,500,000: 20.0%
• Between £2,500,001 and £5,000,000: 35.0%
• Over £5,000,001: 35.0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BSI
• ISO/IEC 27001 accreditation date: Monday 4 December 2023
• What the ISO/IEC 27001 doesn’t cover: Outsourced Development. (Not relevant as Squiz does not utilise this)
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Friday 31 May 2024
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 5c2b3b61-296a-4448-8feb-9873faec5e5f
• Other security certifications: Yes
• Any other security certifications: SOC2 - Type 2

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at squiz-gcloud@squiz.net. Tell them what format you need. It will help if you say what assistive technology you use.