BIP CONSULTING UK LIMITED

Cloud Service Delivery Model and Shared Services

Cloud solutions can support SIAM-tower based IT service delivery models and can create shared service solutions and technology platforms that enable an enterprise or organisation to operate more efficiently.

BIP reviews the current ICT landscape and designs new solutions using cloud and digital technologies to deliver cost-effective IT service models.

Features

• ICT landscape legacy system, application, infrastructure, desktop, platform, network rationalisation
• Discovery, current situation, process, people, organisation, issues, requirements review
• Current data review– quality, location, volumes, flows, structure, governance, storage
• Service delivery model review – agreements, SLAs, credits, supplier engagement
• Solution options analysis, process improvement, stakeholder engagement, workshop facilitation
• Solution design, cloud architecture specification, cost analysis benefits identification realisation
• Transformation strategy, migration approach, transition planning, change management, user coaching
• Market engagement, solution review, vendor product assessment, provider evaluation
• Procurement support, business case development, OBC, FBC, evaluation criteria, scoring
• Commercial review, RFI, ITT, contract conditions, obligations, schedules, agreements, moderation

Benefits

• Cloud solutions support a flexible virtualised agile service delivery model
• Solutions supporting shared services deliver cost savings, standardised vanilla processes
• Reduced on-premise infrastructure, application requirements, and support and enhancement costs
• Successful SIAM, hybrid and tower model specification, implementation and transformation
• ICT service capability adapts to changing business and stakeholder requirements
• Rapid supplier, ISV pre-market engagement, options evaluation, negotiation, and selection
• Minimised cost, disruption of IAAS PAAS SAAS transition and migration
• Access to vendor independent client-side consultancy cloud knowledge, expertise, SQEP
• Proof of Concept PoC, pricing options, public, hybrid cloud evaluation
• Good user buy-in, acceptance and training coordination, coaching and management

£400 to £2,200 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at BipUK-publicsectorcentral@bip-group.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

360773041252343

Contact

Paul Fenton
+44 (0) 203 141 8400
BipUK-publicsectorcentral@bip-group.com

Planning

• Planning service: Yes
• How the planning service works: Our client-side planning approach for solution design and acquisition is:; - Capture, analyse and validate client's functional and non-functional requirements (especially data, privacy, security aspects); - Create and develop business cases; - Design service(s) required and provide options for implementation; - Assess the marketplace according to design and requirements; - Provide evidence-based recommendations and fit to requirements; - Identify risks, issues, dependencies, assumptions, and constraints and mitigations.; ; We plan for and support the testing, deployment and implementation of new solutions including:; - New business processes; - Business change activities to embed new solution; - Data migration from existing solutions or services, considering any data residency or sovereignty issues; - Security and privacy issues surrounding access to the solution and service; - Interfaces to other services or solutions to be implemented; - Integration of the solution/service with any existing systems or services; - On-boarding of users including user account creation, migration or integration; - User, privileged user and administrator training requirements.; ; We plan phases of deployment where appropriate. We develop test plans to ensure quality through relevant testing and acceptance stage-gates. We engage with the cloud provider to verify their design, test and deployment plans and planning and subsequent reporting processes.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We help clients to specify, acquire and deploy new cloud related solutions and services. We offer skills and knowledge transfer at appropriate stages of this process, tailored to each client’s needs and business priorities.; ; We also help clients to train their users on new cloud systems. We assess the training options and different formats available such as sand pits, digital capabilities, workshops and one-to-one sessions. We assess their current knowledge and capabilities and develop a structured approach to develop the required expertise. We make use of any in-system capabilities (for example context sensitive help, online task guides, process libraries) to enhance user training provision for complex cloud systems. We coordinate training planning and we prepare and assess the requirements for, and subsequently manage, any training environments.; ; We also engage with systems integrator and product partners throughout their training programme.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide an end-to-end client-side cloud support service that helps clients through each stage. This includes:; • Capture, analyse and validate the client's functional and non-functional requirements (especially data, privacy, and security aspects); • Validate the fit of functional and non-functional requirements to cloud hosting or cloud software services; • Assist the development of as-is architecture designs for the current hosting or software services from which they will be migrating; • Design the to-be architecture of the hosting or software services; • Develop one or more transitional architecture designs to plan and manage the transition to or between cloud services; • Specify the set-up requirements and migration process; • Assess and implement business change activities to embed the new solution; • Identify risks, issues, dependencies, assumptions and constraints; • Mitigate the risks and issues through collaborative working with the buyer and cloud service provider; • Identify the data migration needs and develop a plan to ensure an efficient and effective transition of data; • Define the test strategy and high-level test plans based on the functional and non-functional requirements; • Provide test assurance services and stage-gates to ensure the quality of the migrated solution or service.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We quality assure the specification and procurement of cloud solutions. We follow a structured and auditable approach to solution selection and deployment.; We develop structured plans for testing that can cover functional and non-functional requirements (including performance testing). Pilot studies can also be used to test and trial solutions. Key considerations include:; • Planning the environment strategy – how many, how they are used, level of integration for each; • Identifying how test tools can be deployed to these environment builds and how they integrate with the other development tools.; • Evaluating security concerns - particularly test data management, including making sure that if data is used in a public cloud, consideration is given to regulations in different geographical regions; • Deploying and integrating automated test tools. Use of test tools that act on continuously rebuilt software enable faster development and release cycles. We recommend testing continuously as the development progresses to improve thoroughness and early detection. This also brings testing closer to development teams for closer collaboration; • Prepare for complexity. Cloud-based solutions add integration points between deployments. These must be considered for functional and non-functional testing, including confidentiality, integrity and availability.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email support: We can respond via email - typically within 24 hours during the working week. (No weekend support as standard.)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: There is one level of support we offer - our response is typically within 24 hours during week days. Support can either be part of the overall assignment, during deployment, or as a separate contract. Support is provided by an experienced consultant.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We are a certified B-Corp. Certified B Corporations are businesses that successfully and continuously balance their social and environmental impact against profits, helping to foster a more sustainable and inclusive economy in the process. We want to use our business as a force for good, and commit to balancing people and planet with profit.

Pricing

• Price: £400 to £2,200 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at BipUK-publicsectorcentral@bip-group.com. Tell them what format you need. It will help if you say what assistive technology you use.