JAAM AUTOMATION LTD

Synatic - Integration platform as a service

Synatic is a powerful data integration and ETL tool that allows
for any form of data to be extracted, manipulated, and moved
to a destination system.

Jaam Automation are a leading Synatic distributor and service provider who sell to and support customers using the software

Features

• Data integration
• Operationalization of data
• Data aggregation
• Legacy system modernization
• Data extraction
• API Connectors

Benefits

• Pull, push and integrate data between systems
• Operationalize your data for other systems to use.
• Aggregate your data between systems
• Modernize your legacy systems seamlessly
• Extracting from various data points to solve business problems
• Standard and premium connectors to multiple systems

£600 to £6,100 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@jaamautomation.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

361398878271116

Contact

Justin Smith
+447711772589
info@jaamautomation.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Synatic Licenses

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 hours on weekdays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use Intercom.com for this purpose.; ; https://www.intercom.com/blog/messenger-accessibility/
• Onsite support: Yes, at extra cost
• Support levels: We provide 1st, 2nd and 3rd line product support included as part of the license cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding training, online resources, user documentation and ad hoc training and support.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: If any data has been stored within the platform, that data can be extracted via API at the end of contract.
• End-of-contract process: We provide Offboarding support and guidance processes at end of contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: The front end user interface allows you to design dataflows using a drag and drop designer.
• Accessibility standards: None or don’t know
• Description of accessibility: Ask G
• Accessibility testing: Ask G
• API: Yes
• What users can and can't do using the API: Synatic is a integration platform with the core purpose of connecting your data in a centralized and managed way, with the ability to expose that data in a secure fashion via API's.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Synatic is a platform that you build your own dataflows on, thus is highly customisable.

Scaling

• Independence of resources: Synatic users containerization to auto scale resources for a given organisational instance within the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: Flows run, records run, run sources, connectors used, all metadata regarding individual data objects passed through system.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Synatic

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Other
• Other data at rest protection approach: This information can be accessed through the MongoDB documentation. https://www.mongodb.com/docs/manual/core/security-encryption-at-rest/ . This is standard encryption that the platform uses underpinning the above link.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Any data held within the Synatic platform can be extracted via API
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML
  • Hundreds of data types supported

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Optional proprietary certificate encrypted point to point data transfer protocols.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% Platform uptime SLA
• Approach to resilience: Available on request
• Outage reporting: Through email notifications and automations. ; ; Currently there is a product roadmap with a status outage portal/page being created for any outages or updates that will be happening or are currently happening.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: User role based security.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type 1 certification

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC 2 Type 1 certification
• Information security policies and processes: Managing Information Security; Information Security Requirements; Encryption Policy; Data Center Security Policy; Disaster Recovery Policy; Password Policy; Remote Access Policy; Removable Media/Cloud Storage/BYOD Policy; Risk Assessment Policy; Security Incident Response Policy; Software Development Lifecycle Policy; System Availability Policy; Workstation Security Policy

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The organization’s Software Development Life Cycle (SDLC) includes the; following phases:; i. Requirements Analysis; ii. Architecture and Design; iii. Testing; iv. Deployment/Implementation; v. Operations/Maintenance; vi. Decommission; ; During all phases of the SDLC where a system is not in production, the; system must not have live data sets that contain information identifying; actual people or corporate entities, actual financial data such as account; numbers, security codes, routing information, or any other financially; identifying data. Information that would be considered sensitive must; never be used outside of production environments.; ; Further info available on request
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: This policy defines the requirements and processes for the organization to identify information security risks,; ; The process consists of four parts: ; ; 1. Identification of the; organization’s assets, as well as the threats and vulnerabilities that apply;; 2. Assessment of the likelihood and consequence (risk) of the threats and vulnerabilities; being realized, ; 3. Identification of treatment for each unacceptable; risk, ; 4. Evaluation of the residual risk after treatment.; ; Further details available on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: In order to measure an information system’s level of security through; confidentiality, integrity, and availability, the system must collect audit; data that provides key insights into system performance and activities.; ; This audit data is collected in the form of system logs.; ; Logging from critical systems, applications, and services provides information that can serve as a starting point for metrics and incident investigations. ; ; Our policy (available on request) provides specific requirements and instructions on how we manage such logs.
• Incident management type: Supplier-defined controls
• Incident management approach: All users must report any system vulnerability , incident, or event pointing; to a possible incident to the CEO as quickly as possible but no later than; 24 hours. ; ; Users are trained on the procedures for reporting information security; incidents or discovered vulnerabilities, and their responsibilities to report; such incidents. ; ; Information and artifacts associated with security incidents must be preserved in the; event that they need to be used as evidence of a crime.; ; All information security incidents must be responded to through the; incident management policy, available on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  The service promotes efficiency and automation within business, which in turn will provide economic growth as the country and economy recovers from the impacts of Covid-19

Pricing

• Price: £600 to £6,100 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full access to platform a time limited period.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@jaamautomation.com. Tell them what format you need. It will help if you say what assistive technology you use.