Awaken Learning

BeOnline &Learn

BeOnline &Learn, our SCORM LMS, provides flexible, easy-to-use, fully configurable management, delivery, and evaluation of e-learning activities, f2f training, policies and procedures. Integrated with a customisable risk assessment interface, including DSE Workstation, it provides self serve options and access to a library of over 40 e-learning Health&Safety, Compliance, HR/IT courses.

Features

  • Available through any browser, a SaaS solution, also mobile compatible
  • Easy to customise and fully upscalable learning management system
  • User friendly, simple interface to promote uptake across the organisation
  • Adaptable to your organisational structure and management hierarchy
  • Fully SCORM compliant. Add own or third party courses.
  • Flexible reporting, with interactive graphs and export of data/tables
  • Manage classroom based training, evaluate providers and attendance/ROI
  • Health&Safety courses include: DSE, FlexiHomeworking, Manual Handling, Fire, Induction, Management
  • HR/IT courses include: FOI, GDPR, Information Security Awareness, WellBeing
  • Customisable invitations, reminders, expiry and executive management summary

Benefits

  • Easy to deploy, with free ongoing training, support, content customisation
  • Clear, simple content presentation with engaging animations
  • Easily create bespoke learner profiles for skills and learning management
  • Simplified management of H&S risk assessments: e.g. DSE Workstation, Stress
  • Easy, free process to manage content updates and e-learning storyboards
  • Manage training attendance and completion, controlling costs, risks, compliance
  • Create and manage customised L&D matrices and learning objectives
  • Create bespoke escalation and reminder rules to achieve learning objectives
  • Compatible with other LMS/HR systems for seamless user experience
  • Identify, manage training requirements through bespoke categorisation: eg. mandatory, elective

Pricing

£1,500 to £8,950 an instance a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marco.bulmer-rizzi@awakensoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 6 1 9 8 4 4 3 7 6 2 8 6 9 9

Contact

Awaken Learning Marco Bulmer-Rizzi
Telephone: 02083556144
Email: marco.bulmer-rizzi@awakensoftware.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
Not applicable
System requirements
  • 2GHz Intel Processor (or equivalent)
  • 2GB RAM (or higher)
  • 1024 x 768, 32-bit screen resolution
  • Internet Explorer 8 or higher - Javascript enabled
  • Safari, Opera, Firefox and Google Chrome – latest version
  • Adobe Acrobat Reader – latest version

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response time averages from between 4 to 6 working hours Monday through Friday. Support is restricted to system administrators (unlimited number)
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Unlimited support is available to client's designated system administrators during normal office hours, Monday through Friday 8:30AM to 6:30PM, excluding UK Bank Holidays.

Support is available via service desk, email, telephone and webex/remote connection.

On site support can be provided at a the published daily rate.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Unlimited, ongoing training and support is provided at no additional charge. System training is designed around clients' needs and requirements and delivered onsite, online or via user documentation if applicable.

Initial system training is delivered at key milestones during the initial roll out process maximizing user experience and knowledge.
Service documentation
No
End-of-contract data extraction
Data exports are available to all system administrators and managers in the reporting section of the management system. All data can be exported in CSV or Excel format, selected information is also available for export in PDF or Word format.
End-of-contract process
As all data is available for export in CSV or Excel format directly from the management interface of the system, clients can extract data as and when needed. The full data exports allow clients to easily manage all data for future reference or further editing (i.e. for import in a new system).

Clients can remove any information that they do not wish to migrate or that is deemed not required. If additional, bespoke formatting of data is required - such as in the case of a client requiring specific formatting of information or other data manipulation - our daily rate for bespoke development would apply.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There are no differences between mobile and desktop services for management and reporting functionalities.

Some training content may not be suitable for mobile learning and not available for mobile access.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
Yes
Description of customisation
Branding of the application interface is carried out as on behalf of clients by Awaken team as part of the onboarding process.

Clients appointed system administrators can easily customise the application interface including structure, management reporting and access and email content and frequency is accessible by client from front end.

Full content customisation of training modules is carried out as required on behalf of clients by Awaken module development team at no additional cost as and when required.

Scaling

Independence of resources
Each client instance is logically separated and we implement live monitoring of each individual client instance resources, availability, and environment as well as higher-level monitoring for the entire hosted environment.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data exports are available to all system administrators and managers in the reporting section of the management system. All data can be exported in CSV or Excel format, selected information is also available for export in PDF or Word format.
Data export formats
  • CSV
  • Other
Other data export formats
  • XCL
  • WORD
  • PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We guarantee our services to meet 99.9% availability, except in the cases of Force Majeure. Planned maintenance and software upgrades are carried out after business hours. Most maintenance and software upgrades are delivered with no service interruptions, where any temporary service downtime is required for the maintenance and software upgrade this will be limited to no more than 15 minutes and always carried out after working hours and with prior notification to the client.

Any issues reported through our service desk or telephone support will be answered according to the priority level (Level 1 - Fatal to Level 4 - Minor). Response time varies based on the priority level (60 seconds for Level 1 issues, 2 hours for Level 4 issues). Updates and resolution are provided at regular intervals of 2 hours until resolution. Specific SLAs and response times can be agreed with clients on request. Credit on the account would be issued in case service levels are not met.
Approach to resilience
Information available on request.
Outage reporting
We have live reporting including a dashboard, email alerts and other methods of notifications.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access is restricted by both role and domain of responsibility.
Access restriction testing frequency
At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • Our hosting and cloud provider is ISO/IEC 27001
  • Our hosting and cloud provider is ISO 28000:2007
  • Our hosting and cloud provider isPCI certified

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Our datacentre and hosting services meet ISO/IEC 27001 standards and are certified. Internal security governance is tested independently by a third party audit and Awaken is Cyber Essential Plus Certified. Senior Management and IT Director have responsibility for implementing any recommendation or changes as appropriate.
Information security policies and processes
Our Information Security policy is reviewed regularly and managed by senior management. Responsibility for information security policy rests with the IT Director and the Managing Director. Our security policies are reviewed at least every 6 months and appropriate training delivered to all staff every year.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our change control board manages the configuration and change management processes for all our services.

All changes and new development are tracked from original change request/new development submission to live deployment. Our change control board uses a variety of tools (including JIRA and Bitbucket) to manage the process, including security impact analysis and testing.

All changes and tests results are documented and versioned.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
All our environments have real-time scanning and logging of suspicious activity, network scanning and system monitoring.

We follow a regular security and penetration test schedule using industry standard tools and best practices. We also work closely with a number of leading organisations to remain at the forefront of data security and drive our development forward.

Security patches and cloud environment upgrades and patches relating are fully managed by our hosting provider in real time, 24/7. Non-critical patches and security enhancement features are released as part of scheduled upgrade and maintenance schedule, typically every 4 to 6 weeks.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our systems are scanned 24/7 for potential compromises by automated systems as well as direct supervision by qualified personnel.

If a potential threat or compromise is detected an alert is generated and immediate investigation is launched to assess issue and identify remedial action.

Investigation is launched immediately on discovery of potential compromise and follows a regularly tested protocal and escalation process. Additional information is available on request.
Incident management type
Supplier-defined controls
Incident management approach
Users can report incidents through our service desk around the clock and as well as by contacting our offices during normal working hours. Incident updates and reports are provided by email and service desk ticket update.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

BeOnline &Learn will help fight climate change by providing effective stewardship of the environment through activities, such as training and risk assessments, action recording and incident reporting that deliver additional environmental benefits by influencing staff, and contractors, and by promoting environmental awareness.
Covid-19 recovery

Covid-19 recovery

BeOnline can deliver both training and risk assessment services designed for promoting the ability to work remotely and onsite and to support staff and colleagues in their day to day work.

Pricing

Price
£1,500 to £8,950 an instance a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Content sample evaluation for up to 14 days

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marco.bulmer-rizzi@awakensoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.