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FRANCIONI LIMITED

Generative AI Integration

Implementation of generative AI solutions using large language models for document processing, content generation, and conversational interfaces with secure, compliant deployments.

Features

  • Document summarisation and extraction
  • Intelligent chatbots for citizen services
  • Content generation with human review
  • RAG implementation for knowledge bases
  • Secure deployment using AWS Bedrock
  • Content filtering and output guardrails
  • Human-in-the-loop approval workflows
  • Model evaluation and testing
  • Prompt engineering and optimisation
  • Integration with existing systems

Benefits

  • Reduces document processing time by 80%
  • Provides 24/7 automated response capability
  • Ensures accuracy with human oversight
  • Meets government security requirements
  • Scales without additional staff
  • Delivers consistent responses organisation-wide

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex@francioni.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

3 6 2 0 7 7 7 3 5 6 4 6 8 4 1

Contact

FRANCIONI LIMITED Alex Costa
Telephone: 07895307732
Email: alex@francioni.co

About your service

Service categories

Cloud Support Services

Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance
  • Service optimisation/right sizing
  • Mobilisation coordination
  • Other

Service scope

Service constraints
Services are delivered remotely by default, with on-site presence available upon request within the UK at no additional travel cost for London locations; travel expenses apply for other UK sites. Minimum engagement is 5 days. Resource availability depends on current commitments; we typically require 2-4 weeks notice for new engagements, though urgent requirements can sometimes be accommodated. Services are delivered in English. Security cleared (SC) staff availability is limited and should be confirmed at call-off stage. We do not provide 24/7 support unless specifically agreed under a Premium Support arrangement.

User support

Email or online ticketing support
Yes
Support response times
We respond to support queries within 4 business hours during working days (Monday to Friday, 9am to 5:30pm UK time). Initial acknowledgement is typically within 1 hour. Critical issues affecting production systems receive priority response. Weekend support is available by prior arrangement for active projects with agreed SLAs. For urgent out-of-hours issues, clients receive a dedicated contact number for their project lead.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
We use Slack for client web chat communication. Slack's accessibility features include screen reader support, keyboard navigation, and high contrast mode. We test web chat functionality with assistive technologies and maintain compliance with WCAG 2.2 AA standards.
Support levels
Standard Support (included in day rate): Support for active project deliverables during engagement. Email response within 4 business hours (Mon-Fri, 9am-5:30pm UK). 30-day warranty on delivered code for bug fixes.

Extended Support (£1,500/month): 2-hour response for critical issues. Includes 3 support days per month for maintenance and minor enhancements. Quarterly service reviews.

Premium Support (£3,000/month): Named Technical Account Manager. 4-hour SLA for all issues. Monthly reporting and proactive monitoring recommendations. Priority access to resources.
AI chatbot
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Associate business architect £650.00 £350.00
Business architect £800.00 £450.00
Lead business architect £950.00 £550.00
Data architect
Role level UK Rate Offshore Rate
Data architect £650.00 £350.00
Senior data architect £800.00 £450.00
Chief data architect £950.00 £550.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £700.00 £400.00
Senior enterprise architect £850.00 £500.00
Lead enterprise architect £1,000.00 £600.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £650.00 £350.00
Network architect £800.00 £450.00
Lead network architect £950.00 £550.00
Security architect
Role level UK Rate Offshore Rate
Security architect £700.00 £400.00
Lead security architect £850.00 £500.00
Principal security architect £1,000.00 £600.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £700.00 £400.00
Senior solution architect £850.00 £500.00
Lead solution architect £1,000.00 £600.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £650.00 £350.00
Senior technical architect £800.00 £450.00
Lead technical architect £950.00 £550.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,100.00 £650.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,100.00 £650.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,200.00 £700.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £800.00 £450.00
Principal cyber security audit and assurance £950.00 £550.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £650.00 £350.00
Lead cyber security governance and risk manager £800.00 £450.00
Principal cyber security governance and risk manager £950.00 £550.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £550.00 £300.00
Lead cyber security monitoring £700.00 £400.00
Principal cyber security monitoring £850.00 £500.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £600.00 £325.00
Lead cyber security incident response £750.00 £425.00
Principal cyber security incident response £900.00 £525.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £600.00 £325.00
Lead cyber security vulnerability management £750.00 £425.00
Principal cyber security vulnerability management £900.00 £525.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £600.00 £325.00
Lead cyber security penetration testing £750.00 £425.00
Principal cyber security testing £900.00 £525.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £650.00 £350.00
Lead cyber security secure systems architecture and design £800.00 £450.00
Principal cyber security secure systems architecture and design £950.00 £550.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Analytics engineer £550.00 £300.00
Senior analytics engineer £700.00 £400.00
Lead analytics engineer £850.00 £500.00
Data analyst
Role level UK Rate Offshore Rate
Data analyst £450.00 £250.00
Senior data analyst £600.00 £325.00
Principal data analyst £750.00 £425.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £550.00 £300.00
Senior data engineer £700.00 £400.00
Lead data engineer £850.00 £500.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £750.00 £425.00
Head of data ethics £900.00 £525.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £750.00 £425.00
Lead data governance manager £900.00 £525.00
Data scientist
Role level UK Rate Offshore Rate
Data scientist £600.00 £325.00
Principal data scientist £750.00 £425.00
Lead data scientist £900.00 £525.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £800.00 £450.00
Lead machine learning engineer £950.00 £550.00
Performance analyst
Role level UK Rate Offshore Rate
Performance analyst £500.00 £275.00
Senior performance analyst £650.00 £350.00
Lead performance analyst £800.00 £450.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Application operations engineer £500.00 £275.00
Senior application operations engineer £650.00 £350.00
Lead application operations engineer £800.00 £450.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £550.00 £300.00
Senior business relationship manager £700.00 £400.00
Lead business relationship manager £850.00 £500.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £550.00 £300.00
Change and release analyst £700.00 £400.00
Change and release manager £850.00 £500.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £600.00 £325.00
Senior operations analyst £750.00 £425.00
Operational control manager £900.00 £525.00
End user computing engineer
Role level UK Rate Offshore Rate
End user computing engineer £450.00 £250.00
Senior end user computing engineer £600.00 £325.00
Lead end user computing engineer £750.00 £425.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £550.00 £300.00
IT service manager £700.00 £400.00
Senior IT service manager £750.00 £425.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £650.00 £350.00
Major incident manager £800.00 £450.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Infrastructure engineer £550.00 £300.00
Senior infrastructure engineer £700.00 £400.00
Lead infrastructure engineer £850.00 £500.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Junior business analyst £450.00 £250.00
Business analyst £550.00 £300.00
Senior business analyst £650.00 £350.00
Lead business analyst £800.00 £450.00
Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £600.00 £325.00
Senior delivery manager £750.00 £400.00
Head of (Agile) delivery management £900.00 £525.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £550.00 £250.00
Digital portfolio manager £650.00 £350.00
Senior digital portfolio manager £800.00 £450.00
Head of portfolio £950.00 £550.00
Product manager
Role level UK Rate Offshore Rate
Product manager £600.00 £325.00
Senior product manager £750.00 £425.00
Lead product manager £900.00 £525.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,000.00 £600.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £500.00 £250.00
QAT analyst £550.00 £300.00
Senior QAT analyst £650.00 £350.00
Lead QAT analyst £750.00 £425.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £500.00 £250.00
Test engineer £550.00 £300.00
Senior test engineer £650.00 £350.00
Lead test engineer £800.00 £450.00
Test manager
Role level UK Rate Offshore Rate
Test manager £750.00 £450.00
Head of test £900.00 £550.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
DevOps engineer £550.00 £300.00
Senior DevOps engineer £700.00 £400.00
Senior DevOps engineer - management £700.00
Lead DevOps engineer £850.00 £500.00
Lead DevOps engineer - management £850.00
Frontend developer
Role level UK Rate Offshore Rate
Junior frontend developer £450.00 £250.00
Frontend developer £600.00 £300.00
Senior frontend developer £750.00 £400.00
Lead frontend developer £900.00 £500.00
Software developer
Role level UK Rate Offshore Rate
Junior developer £450.00 £250.00
Developer £600.00 £300.00
Senior developer £700.00 £400.00
Senior developer - management £700.00
Lead developer £850.00 £500.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £450.00 £250.00
Accessibility specialist £550.00 £300.00
Senior accessibility specialist £700.00 £400.00
Head of accessibility £850.00 £500.00
Content designer
Role level UK Rate Offshore Rate
Junior content designer £450.00 £250.00
Content designer £500.00 £275.00
Senior content designer £650.00 £350.00
Lead content designer £800.00 £450.00
Graphic designer
Role level UK Rate Offshore Rate
Junior graphic designer £400.00 £200.00
Graphic designer £450.00 £250.00
Senior graphic designer £600.00 £325.00
Lead graphic designer £750.00 £425.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £400.00 £200.00
Junior interaction designer £475.00 £250.00
Interaction designer £550.00 £300.00
Senior interaction designer £700.00 £400.00
Lead interaction designer £850.00 £500.00
Service designer
Role level UK Rate Offshore Rate
Junior service designer £500.00 £300.00
Service designer £600.00 £325.00
Senior service designer £750.00 £425.00
Lead service designer £850.00 £500.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £550.00 £325.00
Lead technical writer £750.00 £425.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £400.00 £200.00
Junior user researcher £475.00 £250.00
User researcher £550.00 £300.00
Senior user researcher £700.00 £400.00
Lead user researcher £850.00 £500.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
4901e7f4-271c-4812-9924-c6867e1627b3
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
13000be3-0ffd-4a14-8c6c-5c6754797bef
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex@francioni.co. Tell them what format you need. It will help if you say what assistive technology you use.