Glider Technology Ltd

Digital Handover Implementation Services

Glider provides Digital Handover services to efficiently manage the collation and assurance of supplier deliverables against an Employers Exchange and Asset Information requirements, utilising the gliderbim® platform. This focuses on the delivery of COBie asset data, enriched IFCs and digital O&Ms for handover.

Features

• Define information requirements and handover deliverables via consultancy services
• Prepare the federated asset information for each information exchange
• Verify information required for each exchange via Information Management services
• Manage the collation and handover of COBie and IFC deliverables
• Manage the collation and approval of handover documentation deliverables
• Deliver O&M, health & safety, building logbook, building user guides
• Develop and implement project BIM strategies, BEPs, EIRs and AIRs
• Deliver BIM management and BIM coordination services
• Produce 3D models to support gaps in supply chain capability
• Maintain consistent project reporting for progress and risk monitoring

Benefits

• Seamlessly combine service and technology for a comprehensive handover approach
• Simplify the collation and verification of structured asset data
• Clarify roles and responsibilities for smooth handover delivery
• Securely manage and assure all asset data deliverables and documentation
• Ensure an efficient handover with a high-quality data set
• Facilitate soft landings for operational teams
• Streamline processes for collecting and validating information, reducing administrative costs
• Ensure consistent, accurate information aligned with deliverables
• Make data driven decisions with accurate, assured data
• Achieve compliance with industry standards and regulatory requirements

£495 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@glidertech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

362091456331694

Contact

Nick Hutchinson
+44 203 8268 001
info@glidertech.com

Planning

• Planning service: Yes
• How the planning service works: We offer the following support services:; +Provide programme leadership and project management services ; +Develop the OIR, EIR, AIR, IDP and other information requirements for the Customer; +Develop a Target Operating Model for the Information Management Platform (IMP); +Develop and user training requirements and carry out user training; +Develop and deliver communication strategies for software awareness and adoption; +Develop the integration requirements for existing or new systems; +Design and develop APIs for system integration ; +Develop an Information Delivery Plan (IDP); +Develop processes and procedures for effective information management throughout the full asset lifecycle; +Manage the Customer's supply chain throughout the full asset lifecycle to collect and store accurate asset information for all trigger events; +Verify and assure asset data for compliance with Customer's information requirements; +Provide BIM management, BIM coordination services, and digital handover services; +Develop data migration plans; +Execute data migration projects; +Report on asset data quality issues; +Report on software usage and system performance; +Develop requirements for digital twin enablement
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Gliderbim®

Training

• Training service provided: Yes
• How the training service works: Glider can provide training on the gliderbim® platform specific to the requirements of our Digital Handover services. This will focus on three key areas of the platform:; ; + Document Management System (DMS); + BIM Module; + RFI Tool; ; Training will be tailored to suit the user requirements, based on their information deliverables and in consideration of their access requirements, be that administration, expert user and general user training. Training is delivered virtually and recorded, providing attendees with record material to reference after the session.; ; Additional training services available include the production and delivery of overview content, for example presentations and videos, to support effective communications for onboarding the customer's user community. Training can be specific to Digital Handover, or include the broader learning objectives that the customer has such as providing Information Management overviews or how industry standards such as ISO 19650 support asset information management.
• Training is tied to specific services: Yes
• Services the training service works with: Gliderbim®

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can provide services to migrate customer data from existing project and asset software solutions and cloud platforms to the gliderbim® CDE cloud software.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Gliderbim®

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Glider's Digital Handover services are utilised to ensure rigorous Quality Assurance (QA) and verification checks are carried out on all handover information, to ensure the information requirements are being achieved. This process is managed using the gliderbim® platform.; ; Glider's Information Mangers will configure the platform to ensure all information requirements are predefined within the platform, allowing for a greater amount of automation to process and reducing the amount of manual work being done and reducing administrative tasks. This will range from the checking of compliance with agreed file naming conventions to ensuring data input matches the correct classification structure and matches the agreed scope of works.; ; Bespoke QA and verification checks can be agreed prior to appointment to ensure the buyers needs are achieved.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Glider provides support for the deployment, implementation, roll out and adoption of the gliderbim® through the:; + programme and/or project management or coordination dependent on the needs of the Buyer; + deployment of software including cloud environment design, setup and support; + implementation including solution requirements definition, design, configuration, testing and assurance; + design and delivery of administration, expert user and general user training; + consultancy for ISO 19650 standards and openBIM protocols; + consultancy for Information Requirements to support organisational and asset information; + additional services available for data migration to define data migration strategies and undertake data and document migration to the platform; + API design and development services for systems integrations; + standard support services, including access to Glider help desk support, with enhanced service management options including CDE administration and user management.

Service scope

• Service constraints: As part of our standard support service provision, Glider provides a remote support help desk via telephone and email, accessible Monday to Friday inclusive from 8:30am to 5:30pm (UK Time) excluding UK bank holidays. Enhanced service management provisions are optionally available, including out of hours support services, and are available on request at an additional cost.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please see section 11 of our Service Definition document for details of support response times.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: The gliderbim® licence fee includes standard telephone and helpdesk support for the number of user licences included in the order.; ; Each gliderbim® order is assigned a Glider Account Manager.; ; All users have access to the support team via the telephone and email helpdesk facility.; ; The support telephone and email helpdesk is accessible Monday to Friday inclusive from 8:30am to 5:30pm GMT excluding UK bank holidays.; ; The support team will assign one of the priorities below to each support request:; ; + Priority 1: a business-critical feature of the software service is unavailable to all users, and consequently users are unable to continue with their normal course of business.; + Priority 2: an important feature of the software service is unavailable to all users, which is a significant inconvenience, however does not prevent users from continuing with their normal course of business.; + Priority 3: a feature of the software service is unavailable to one or more users.; + Priority 4: a feature of the software service is either unavailable or not performing as it should, but is causing minimal business impact.; ; Support requests shall be escalated should the customer not agree with the prioritisation of the request.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 01/03/2024
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: MOD CyDR

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Glider adheres to all relevant environmental legislation and regulations, operating in an environmentally sensitive manner. The company's environmental policy and carbon reduction plan (both available on request) outlines our commitment to sustainability and net zero.; ; We are committed to achieving net-zero emissions by 2050 at the latest. Operating as a fully-remote working business helps us to minimise travel, commuting and associated emissions. We are working on significant carbon reduction initiatives, such as operating fully remotely and implementing a sustainable environmental policy. Looking ahead, the company is planning further initiatives over the next decade. These include evaluating the feasibility of hiring an Environmental Manager, implementing equipment recycling programs, scrutinising supply chain emissions, partnering with organisations for carbon offsetting and providing enhanced environmental training for employees.; ; Our software platform, gliderbim®, is a collaborative information management platform that enables remote parties to engage around electronic information and workflows to make infirmed decisions about their projects, programmes and assets in their wider estate. This reduces traditional, printed documentation and collaborative working significantly reduces travel and association carbon emissions for our users. ; ; Through a combination of proactive measures, strategic planning and ongoing evaluation, Glider Technology is dedicated to not only reducing its carbon footprint but also fostering a culture of environmental responsibility across its operations.

  Covid-19 recovery

  Glider Technology is a fully remote company, which meant we are able transition to the challenging conditions of the Covid 19 pandemic seamlessly. We were able to transition our operations to ensure continuity and stability and offer employees flexibility if needed.; ; While our business operations have remained resilient, we recognise the importance of prioritising the health and wellbeing of our staff. We understand that remote work comes with its own set of challenges, including isolation and increased stress levels. Therefore, we have implemented comprehensive support systems to address the physical, mental and emotional needs of our employees.; ; We continue to stay committed to supporting the health and wellbeing of our staff while maintaining the integrity and efficiency of our remote operations.

  Tackling economic inequality

  Glider is committed to addressing economic inequality, ensuring fair treatment and opportunities for all staff members throughout their employment. We employ various strategies to achieve this goal:; ; Fair Wages and Benefits: Glider implements a rigorous development procedure that considers each staff member's wages, ensuring alignment with their role and industry standards. Salaries are reviewed annually based on performance, with a focus on maintaining parity with the national living wage. Additionally, we offer a comprehensive benefits package, including private medical insurance, group life insurance, sick pay and additional leave days. We also promote flexibility and family-friendly policies to support employees' diverse needs.; ; Diversity and Inclusion: We are commitment to diversity and inclusion and actively work to eliminate discrimination and promote equality. We value our diverse workforce and prohibit discrimination based on various factors, fostering a culture of meritocracy, openness, fairness and transparency. Detailed information on diversity initiatives can be found in our Equality & Diversity Policy, which is available on request.; Community Engagement: Glider demonstrates its commitment to supporting communities through various initiatives, including volunteering, fundraising, and financial contributions. The company partners with local and national charities, such as Stronger Together, to address issues like isolation and mental health. Glider also supports team members in their fundraising activities and sponsors initiatives to promote diversity and inclusion in the construction industry.; ; Skill Development & Training: Glider prioritises the continuous development of its staff to ensure competence in their roles and adaptability to changing requirements. Training opportunities are provided through mandatory training, personal development plans and learning programs tailored for managers. All employees receive relevant training, both internally and externally, to enhance their skills and support their continual professional growth.; ; Through these initiatives, we're able to contribute to tackling economic inequality, fostering an inclusive workplace culture and making meaningful contributions to our community.

  Equal opportunity

  At Glider Technology, we provide equal opportunities for all employees. We prioritise fairness and equality in every aspect of employment, from ensuring fair wages and comprehensive benefits to promoting diversity and inclusion throughout our organisation. Our continuous development procedures guarantee that each staff member's salary is aligned with industry standards and their role's requirements, with annual reviews to ensure fairness and address any discrepancies. Additionally, we offer a robust benefits package, including private medical insurance, sick pay and additional leave days, while maintaining flexibility to accommodate the diverse needs of our employees and their families.; ; We actively work to eliminate discrimination based on age, disability, gender, race, religion, or any other irrelevant factor, fostering a culture that values meritocracy, openness and transparency. Our dedication to diversity and inclusion is reflected in our policies and practices, and more details on these can be provided on request. Furthermore, our engagement with local and national charities demonstrates our commitment to supporting marginalised communities and promoting diversity in our industry.; ; Through ongoing skill development and training opportunities, we empower our employees to excel in their roles and adapt to evolving challenges. Whether through mandatory training, personal development plans, or specialised programmes for managers, we ensure that all staff members receive the support they need to thrive professionally.; ; At Glider Technology, we believe that equal opportunities is not just a goal but a fundamental principle that drives our organisation forward. By fostering an inclusive workplace where every individual is valued and empowered, we contribute to a more equitable society and a brighter future for all.

  Wellbeing

  Our dedication to supporting the health and wellbeing of our staff extends beyond the confines of traditional workplace boundaries. Through initiatives such as access to mental health resources and flexible work arrangements, we are committed to providing a supportive environment where our staff can thrive. Additionally, we encourage open communication and regular check-ins to ensure that everyone feels connected and supported, regardless of their physical location.

Pricing

• Price: £495 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@glidertech.com. Tell them what format you need. It will help if you say what assistive technology you use.