AKESO & COMPANY LIMITED

Reporting Solutions for Management in Healthcare

Akeso&Co provides reporting dashboards that deliver actionable insights for performance optimisation and allows healthcare providers to compare their performance with peers. Our dashboards can be deployed in a business intelligence platform like Tableau/Qlik/PowerBI, or as a secure web-based solution. The insights-powered analytics is performed using Python/R.

Features

• Collection and merge of various datasets through data cleansing/manipulation
• Interactive and visually appealing data representation
• Customisable add-ons for predictive and prescriptive analytics
• Clinical, operational and financial reporting
• Key Performance Indicator dashboards for Back-Office
• Pharmacy Inventory Management dashboards
• Performance benchmarking for trusts and CCGs
• Gold Command dashboards for Operational and Flow Management Decision Making
• Versioning control and usage analytics

Benefits

• Visual representation of data transforming information to insights
• Insights that enable informed operational decision making
• Patient pathway analysis
• Identification of data similarities for direct comparisons and lessons learnt
• Reduction in stock wastage

£80,000.00 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at services@akeso.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

362427617509620

Contact

Scott Healy
07791972666
services@akeso.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Usage is dependent on access to relevant, appropriate, and structured data, and user licences for at least one of the following business intelligence tools: Qlik, Tableau, PowerBI.
• System requirements:
  • The client has a Qlik/Tableau/PowerBI licence.
  • Data are stored in a structured database.
  • Data are accessible via a cloud server.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Specific requirements are tailored to client’s needs, however typical responses are within 1 working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The support to the client is provided via their dedicated Product Manager, who is also supported by the project team consisting of Data Scientists and Consultants. Akeso&Co tailor SLA support agreements to meet each client's specific requirements, and constantly monitor these until delivery of the model acceptance letter. Support ranges from training and debug, to output analysis. Support can be tailored to specific client needs where appropriate and as desired.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The service starts with an agreed kick-off meeting and series of workshops with users defining project requirements and agreeing customisations, to record these in the form of a project charter. Development is formed from the project charters, conversion to a product backlog broken down into sprints to enable an agile scrum development to suit the clients needs and customisations. Training can be based on-site, or virtually off-site. It can also be provided on a self learning basis. Akeso&Co can also provide specific training documentation, if required.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data ownership and processing remains on the clients server and cloud server solution, meaning that the data is not required to be extracted when the contract ends.
• End-of-contract process: At the end of the contract, Akeso&Co will discuss with the client further options and advice. Options include renewing their license, redevelopment of solution, or removing the service and providing Akeso&Co with confirmation that the service has been removed. Further engagement and need for services should be recorded in the Akeso&Co Order form.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The applications do have the ability for use on mobile devices as they can be accessed via the web. Analytics utilising Python or R will be limited to desktop services.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: Yes
• Description of customisation: Clients can choose from a range of standard reporting templates with various graphical visualisations, depending on the business area or functionality the service is intended for. Depending on the data structure and trends, our algorithms will choose the most appropriate predictive solutions for forecasting, these can also be manually overrided for user preference. Flexible support can be provided to raise accessibility standards.

Scaling

• Independence of resources: The solution is uploaded to the clients network and server. Meaning that scalability is only limited by the user administrative team, not external users.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All critical data is stored in the cloud using Microsoft products (e.g. Microsoft 365, Teams, Sharepoint etc.). Data are encrypted using several strong encryption protocols, and technologies that include Transport Layer Security/Secure Sockets Layer (TLS/SSL), Internet Protocol Security (IPSec), and Advanced Encryption Standard (AES). Access is managed via Active Directory user accounts and policies.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: In-built export data function as part of the visualisation solution. Client is only able to export the data set by their user rights set by their user management team.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • Charts and diagrams
  • Tabular data
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: The data is not owned by Akeso&Co as the solution is deployed on the client's server. No data is exported outside the client's stipulated working environment.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability is set out in the SLA agreement established between Akeso&Co and the client.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts are sent out when outages are expected.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Other
• Other user authentication: At the beginning of the contract, Akeso&Co establishes with the client the users for the service. These are added to the user access list and an invite is sent out with instructions for authentication.
• Access restrictions in management interfaces and support channels: Managed by a proxied and privileged access management system.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: The solution is deployed on the client's server, so the client manages access.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 10/10/2016
• What the ISO/IEC 27001 doesn’t cover: ISO/IEC 27001: 2017 covers all clients’ data, systems, and services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: DSP Toolkit

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials and DSP Toolkit
• Information security policies and processes: We have Access Control, Email Acceptable Use, and Information Security policies and a Privacy standard for Personal Data that sets out our guidelines for security governance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Akeso&Co defined controls are applied. Controls can be varied to suit specific client requirements by agreement. Such tailored non-standard services may attract additional costs.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Akeso&Co defined controls are applied. Controls can be varied to suit specific client requirements by agreement. Such tailored non-standard services may attract additional costs.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Akeso&Co defined controls are applied. Controls can be varied to suit specific client requirements by agreement. Such tailored non-standard services may attract additional costs.
• Incident management type: Supplier-defined controls
• Incident management approach: Fully managed and defined, in line with ISO/IEC 27001:2017.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Akeso&Co is an SME with contribution to social value at the heart of the delivery of all our services. We are and have always been committed to contributing to the aims of all social value themes and are making changes continuously to drive improvements.; ; With respect to Fighting Climate Change, we are committed to the NHS’s Net Zero and sustainability targets/initiatives and to achieving Net Zero emissions by 2040. We have a robust plan in place to manage our environmental impact and to reduce our carbon footprint, and have already achieved a reduction against target emissions. We project that our carbon emissions will decrease to 77.11 tCO2e by 2025. We have ambitious emissions reduction targets to continue our progress to achieving Net Zero as shown by the following: ; • Changes to travel policy to include only necessary travel, encouraging digital meeting software and work from home flexibility. We have also significantly reduced our single-occupant car use within the Consulting and Data Science service line.; • Internal recycling and waste reduction initiatives, encouraging staff to only print where absolutely necessary, purchasing recycled paper, discouraging single-use plastic and educating staff on recycling.; • Energy efficiency initiatives such as automatic lighting, a well-insulated office to reduce energy requirements, renewable energy sources and IT equipment upgrade towards higher efficiency products.

  Covid-19 recovery

  Akeso&Co is an SME with contribution to social value at the heart of the delivery of all our services. We are and have always been committed to contributing to the aims of all social value themes and are making changes continuously to drive improvements.; ; In terms of Covid-19 Recovery, we promote and champion hybrid working, using technology as our standard solution for our staff and when working with all stakeholders as a standard. This supports in removing geographical barriers to recruitment particularly for more junior staff. In addition, we provide governance and structure in a standardised way across programmes and organisations to support progress tracking, awareness of goals achieved and lessons learnt. Finally, we provide our staff with access to private healthcare, including GP services as a way to reduce the burden on the NHS.

  Tackling economic inequality

  Akeso&Co is an SME with contribution to social value at the heart of the delivery of all our services. We are and have always been committed to contributing to the aims of all social value themes and are making changes continuously to drive improvements.; ; Through the delivery of our services, we ensure that our staff and clients are able to understand the steps that they can take to remove barriers for growth of new businesses and for individuals, towards Tackling Economic Inequality. This includes the adoption of hybrid working arrangements meaning that we now employ people over a wider geographical area. We have provided our staff with the tools, support and infrastructure to be able to effectively work anywhere, within the constraints of our Information Security Policy.

  Equal opportunity

  Akeso&Co is an SME with contribution to social value at the heart of the delivery of all our services. We are and have always been committed to contributing to the aims of all social value themes and are making changes continuously to drive improvements.; ; Equal Opportunity is at the core of our Code of Conduct, in which the key principles are championing diversity, acting with integrity, working diligently and being accountable. These ensure that we consistently demonstrate ethical behaviour and foster a diverse environment when working with clients, partners, employees, and other third-party stakeholders. We pride ourselves in ensuring that priority groups, such as people with disabilities or BAME, are supported and encouraged to take opportunities to develop their skills.

  Wellbeing

  Akeso&Co is an SME with contribution to social value at the heart of the delivery of all our services. We are and have always been committed to contributing to the aims of all social value themes and are making changes continuously to drive improvements.; ; With respect to Wellbeing, there are a few examples of how we are demonstrating action to support this theme, including physical and mental health, in our workforce:; • In 2021 we introduced an Employee Engagement Group to ensure that all our staff have a voice and influence in how we run our business as well as the environment that we work in. A number of changes and schemes have been adopted as a result of the recommendations this group.; • In 2022 wellbeing days were introduced into the leave policy allowing all staff to take time off at short notice.; • Wellbeing awareness sessions regularly run for all staff.

Pricing

• Price: £80,000.00 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at services@akeso.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.