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TOAST DESIGN CONSULTANCY LIMITED

WordPress Support

Support and maintenance services for any WordPress-based website. Ad-hoc or retained support services, development work, design, on-page and technical SEO, bespoke WordPress builds. WordPress multisite support. Hosting support. WordPress migrations, updates and audits.

Features

  • Uk-based WordPress support for any WordPress site
  • Quick turnaround by in-house UK-based team
  • No work is outsourced
  • No long contracts (one month rolling)
  • Use your support time for all services
  • In-house team of 18 staff
  • Telephone or ticket support

Benefits

  • Quick and accessible help with any WordPress issues
  • Simple charging, by the minute for retained clients
  • Only pay for what you use
  • Most fixes sorted in < 24hours

Pricing

£60 a unit an hour

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@toastdesign.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 6 2 5 0 8 0 3 7 0 0 6 4 3 3

Contact

TOAST DESIGN CONSULTANCY LIMITED David Foreman
Telephone: 01295 266644
Email: hello@toastdesign.co.uk

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
We provide WordPress training.
Training is tied to specific services
Yes
Services the training service works with
WordPress

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We can migrate any website to a WordPress solution.
Setup or migration service is for specific cloud services
Yes
List of supported services
WordPress

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
All our WordPress work is audited via tools such as SEM Rush, Google Page Speed Insights and so on. These provide independent reporting on the improvements we make to clients' websites.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
WordPress-related support.

Service scope

Service constraints
UK office hours only.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Typically same-day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support levels are based on the support package our clients are on. Here is a link to our SLA: https://www.toastsupport.co.uk/service-level-agreement/

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

We offset our entire carbon footprint via a third-party provider.

Pricing

Price
£60 a unit an hour
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@toastdesign.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.