WordPress Support
Support and maintenance services for any WordPress-based website. Ad-hoc or retained support services, development work, design, on-page and technical SEO, bespoke WordPress builds. WordPress multisite support. Hosting support. WordPress migrations, updates and audits.
Features
- Uk-based WordPress support for any WordPress site
- Quick turnaround by in-house UK-based team
- No work is outsourced
- No long contracts (one month rolling)
- Use your support time for all services
- In-house team of 18 staff
- Telephone or ticket support
Benefits
- Quick and accessible help with any WordPress issues
- Simple charging, by the minute for retained clients
- Only pay for what you use
- Most fixes sorted in < 24hours
Pricing
£60 a unit an hour
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
3 6 2 5 0 8 0 3 7 0 0 6 4 3 3
Contact
TOAST DESIGN CONSULTANCY LIMITED
David Foreman
Telephone: 01295 266644
Email: hello@toastdesign.co.uk
Planning
- Planning service
- No
Training
- Training service provided
- Yes
- How the training service works
- We provide WordPress training.
- Training is tied to specific services
- Yes
- Services the training service works with
- WordPress
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We can migrate any website to a WordPress solution.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- WordPress
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- All our WordPress work is audited via tools such as SEM Rush, Google Page Speed Insights and so on. These provide independent reporting on the improvements we make to clients' websites.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- WordPress-related support.
Service scope
- Service constraints
- UK office hours only.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Typically same-day.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support levels are based on the support package our clients are on. Here is a link to our SLA: https://www.toastsupport.co.uk/service-level-agreement/
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
Fighting climate changeFighting climate change
We offset our entire carbon footprint via a third-party provider.
Pricing
- Price
- £60 a unit an hour
- Discount for educational organisations
- Yes