Skip to main content

Help us improve the Digital Marketplace - send your feedback

TOTARA LEARNING (EUROPE) LIMITED

Enhanced implementation and consultancy services

Totara's software platforms available under Lot 2b include core implementation services. Customers may wish to contract for additional implementation, training, design or consultancy services, which can be done via this Lot 3 service.

Features

  • Enhanced branding and learner interface design
  • Additional data cleansing, transformation and migration
  • Additional key user training
  • Enhanced project management services
  • Integrations with additional software systems via API configuration and development
  • Design and development of additional platform features
  • Additional support for acceptance testing and deployment
  • Additional business-as-usual support for system run

Benefits

  • Reduces deployment times
  • Frees up resources in client organisation
  • Speeds up delivery of business-case benefits
  • Enhances knowledge transfer from supplier to client

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@totara.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

3 6 2 6 0 3 6 6 3 5 1 3 3 9 0

Contact

TOTARA LEARNING (EUROPE) LIMITED Tim Newham
Telephone: 01273 964014
Email: tenders@totara.com

About the service

Service categories
  • Cloud Support Services
    • Set Up and Migration
      • Data auditing and organising
        • Data auditing and organising
      • Data/information structure design
        • Data/information structure design
      • Engagement and communication planning
        • Engagement and communication planning
      • Project management and governance
        • Project management and governance
      • Service optimisation/right sizing
        • Service optimisation/right sizing
      • Mobilisation coordination
        • Mobilisation coordination
      • Other
        • Other

Service scope

Service constraints
These services are designed to add value to a new Totara implementation or existing implementation, for which the Customer already has a contract (via Lot2b or other procurement routes)

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support levels will depend on the service that the customer is procuring via this Lot 3.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Government Digital and Data Roles

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Associate business architect £1,090.00
Business architect £1,450.00
Lead business architect £1,815.00
Network architect
Role level UK Rate Offshore Rate
Network architect £1,090.00
Lead network architect £1,450.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,090.00
Lead security architect £1,450.00
Principal security architect £1,815.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £910.00
Senior solution architect £1,090.00
Lead solution architect £1,450.00
Principal solution architect £1,815.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £910.00
Senior technical architect £1,090.00
Lead technical architect £1,450.00
Principal technical architect £1,815.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,815.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,815.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,815.00

Data roles

Data analyst
Role level UK Rate Offshore Rate
Associate analyst £660.00
Data analyst £825.00
Senior data analyst £910.00
Principal data analyst £1,270.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £990.00
Lead machine learning engineer £1,270.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £825.00
Performance analyst £910.00
Senior performance analyst £990.00
Lead performance analyst £1,270.00

IT operations roles

Change and release manager
Role level UK Rate Offshore Rate
Change and release manager £990.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Infrastructure engineer £825.00
Senior infrastructure engineer £910.00
Lead infrastructure engineer £990.00
Principal infrastructure engineer £1,270.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £910.00
Senior business analyst £990.00
Lead business analyst £1,270.00
Product manager
Role level UK Rate Offshore Rate
Product manager £910.00
Senior product manager £990.00
Head of product £1,270.00

Quality assurance testing (QAT) roles

Test engineer
Role level UK Rate Offshore Rate
Test engineer £825.00
Senior test engineer £910.00
Lead test engineer £990.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
DevOps engineer £825.00
Senior DevOps engineer £910.00
Lead DevOps engineer £1,270.00
Frontend developer
Role level UK Rate Offshore Rate
Frontend developer £825.00
Senior frontend developer £910.00
Lead frontend developer £990.00
Head of frontend development £1,270.00
Software developer
Role level UK Rate Offshore Rate
Developer £825.00
Senior developer £910.00
Lead developer £990.00
Lead developer - management £990.00
Principal developer £1,270.00
Principal developer - management £1,270.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Accessibility specialist £910.00
Senior accessibility specialist £990.00
Service designer
Role level UK Rate Offshore Rate
Service designer £825.00
Senior service designer £910.00
Lead service designer £990.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £910.00
Lead technical writer £990.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
CIRQ
ISO/IEC 27001 accreditation date
Monday 15 December 2025
What the ISO/IEC 27001 doesn’t cover
The scope of the ISO/IEC 27001:2022 certification includes the information security management system (ISMS) supporting the design, development, and support of the Totara Suite, supplementary cloud product offerings, and global operations teams affecting the ISMS. It does NOT include customer-managed environments, including customer-owned infrastructure, third-party systems, or configurations that are outside the supplier’s operational control
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
Yes
PCI DSS certification accredited by
SecurityMetrics
PCI DSS accreditation date
Thursday 11 December 2025
What the PCI DSS doesn’t cover
The PCI DSS certification is a Self Assessment Questionnaire (SAQ A 4.0.1 ). It does not cover other PCI DSS levels.
Cyber essentials
Yes
Cyber Essentials Certificate Number
033b4c30-2bde-498d-b975-ad69685a141a
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@totara.com. Tell them what format you need. It will help if you say what assistive technology you use.