Alphalake Ai

Alphabot-for-Teams

An FHIR-compliant AI chatbot and digital assistant. Runs on the Microsoft Teams App and connects to clinical systems directly to retrieve healthcare information without switching between different apps. Clinicians can update medication records, review vital signs and observations, process approvals and receive notifications to important changes to clinical records.

Features

• Fetches, updates and automates information flow across healthcare systems
• Built on no-code system so it's easy to use
• Connects to clinical systems directly and remotely
• Governance -Healthcare system admins authorise access to system data
• Consistent UX from a PC or smartphone
• Use voice to add FHIR-compliant patient notes from Smartphone/PC
• Ability to message patients via NHSapp, WhatsApp, SMS or email
• Tool to automate patient lookups based on clinical criteria
• Two-way chatbot interaction for real time processing
• Workflow-specific health trend graphs designed by Clinical UX specialists

Benefits

• Retrieve health information from multiple platforms in a single app
• Update medication records from anywhere
• Review vital signs and observations at a time that suits
• Receive notifications to important changes to clinical records
• Process approvals
• Customers pay only for the modular tools used in month
• Bolt-on licenses for document understanding OCR, configuration of NLP
• Reduces app switching to save time and reduce administration
• Sold as SaaS via Monthly Active Users (MAU)

£3,500 a user

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hi@alphalake.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

362608194239699

Contact

Zane Nursajahova
+44 20 3289 0014
hi@alphalake.ai

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Alphabot-for-Teams - AI chatbot and digital assistant run through Microsoft Teams; APIConnect - connects two systems using templated workflows; APIAutomate - client wants an automated workflow using 2+ workflows with an option for bespoke work to build APIs or create RPA connectivity; BOTAutomate - automates a process within one system
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: It plugs into Microsoft Teams for ease of use and leverages Robotic Process Automation technology and IPaas technology from Workato.
• System requirements:
  • A Workato subscription is needed
  • Health Provider Admin to activate modules for Pro Workflow License
  • Microsoft Teams Platform
  • Chosen EPR (Cerner, Epic, EMIS etc.)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our Service desk operates virtually and globally, so if calling during hours when more than one region is online, a customer’s call/chat/email is routed to the first, most skills-relevant member of the team. This routing happens globally, so you get a global, blended support service. This helps to ensure our teamwork in a tight-knit fashion and that customers receive the best service possible, regardless of the customer’s or operative’s location. ; 24x7 365 day support
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via the Alphalake website
• Web chat accessibility testing: None so far
• Onsite support: Yes, at extra cost
• Support levels: Active Engineering provides the rapid response to a situation requiring an element of physical assistance by technical engineers on the client site. Alphalake can provision appropriately skilled technically competent engineers to provide active assistance to the Customer's Service Requests or projects. A non exhaustive list of Active Engineering activities that may be undertaken by Alphalake include;; Input console commands at the server or device command level; Racking infrastructure equipment such as servers or switches; Performing cable patching activities; Assistance in technical diagnosis/triage for end-users; Replacement of hot-swap components; 3rd party assistance; Desktop, Applications, MSFT Windows NT-ID and password assistance; Servicedesk agents for ITSM service
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Accessible 'tutorial' available to users to run through at any time detailing each module and the usage. This can be run with a simple command within Teams chat, but it also lightly enforced when the user first starts Alphabot for Teams
• Service documentation: No
• End-of-contract data extraction: Open standard exporting of Data can be provided at Contract end using tooling capability.
• End-of-contract process: At the end of contract, Alphalake Ai can extract raw conversation logs from Alphabot-for-Teams if required for analytics or future planning.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Same functions available
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Alphabot-for-Teams uses the Microsoft Teams service interface, ensuring ease of use and allowing users to carry out multiple tasks from within a single application - sharing data and triggering actions from within a familiar application.
• Accessibility standards: None or don’t know
• Description of accessibility: Using the Microsoft Teams interface, users are able to use the following accessibility features:; ; Navigate with a keyboard; Dark, light, and high contrast theme; Zoom in and out of Teams; Use text telephone (TTY); Minimize communication barriers with language translation; Customize the reading and viewing experience for different visual and cognitive needs
• Accessibility testing: None so far
• API: Yes
• What users can and can't do using the API: Users access our Alphabot API via our website and the APIConnect API Library, which includes the ALphabot API and Connector.; ; Users can update Alphabot from any connected healthcare system. Using IFTTT based logic in Workato, Python or our APIconnect and APIautomate platforms, use can trigger a series of actions to appear in the Alphabot chat interface in Microsoft Teams.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Alphabot is built on a series of modules and Users can customise the service based on what modules they use on a given monthly basis.

Scaling

• Independence of resources: Alphabot-for-Teams uses cloud platforms, allowing it to scale based on user requirements

Analytics

• Service usage metrics: Yes
• Metrics types: We do not have a standardised service usage report that we supply to all buyers. Instead, we can customise reports based on the business's specific needs.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Workato + UiPath

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Clients can contact Alphalake Ai to extract raw conversation logs from Alphabot-for-Teams if required for analytics or future planning. No further data is stored within Alphabot-for-Teams.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: N/A. Alphabot-for-Teams acts as a conduit for data between systems

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: All data is encrypted at rest and in transit. At rest, all data is encrypted with a global key managed by our cloud providers. These keys are rotated at least annually. In addition, the data is encrypted with secondary, customer-specific keys whose lifetimes are tied to the configured retention period for the data.

Availability and resilience

• Guaranteed availability: Our products use data centres with a minimum of 99.95% reliability.; ; Our Service desk operates virtually and globally, so if calling during hours when more than one region is online, a customer’s call/chat/email is routed to the first, most skills-relevant member of the team. This routing happens globally, so you get a global, blended support service. This helps to ensure our team work in a tight knit fashion and that customers receive the best service possible, regardless of customer’s or operative’s location. ; Our global service capability follows our ‘KREE’ model; Knowledge-relevant, Efficient, And Effective. Buyers can access the following service deliverables:; Provision to register service tickets through call, email, chat and webforms.; Regular update and resolution details shared with the requester. ; Adhering to agreed SLA and delivering on Turnaround TIme (TAT).; Highlight any deviations or critical Incidents to all stakeholders.; Quarterly Service Reviews with Customer Success Manager and ServiceHub Manager.; All Devices listed in the agreed asset list are covered by a Service Level Agreement (SLA) response time of 8 hours onsite (at any of the site addresses listed in same sheet) and covering parts and labour with best endeavour to provide a fix within this time.
• Approach to resilience: Alphabot-for-Teams runs on the customers' infrastructure/cloud. It leverages Microsoft Teams, which offers 99.99% reliability and Workato, which offers 99.95% reliability.
• Outage reporting: In addition to the publicly available service status pages from Workato and Microsoft, we have infrastructure and application monitoring tools in-built to ensure outages are reported, so timely and remedial measures can be put in place. A standard outage email is auto-triggered/sent to all identified stakeholders and outage managers at the clients' end. Based on the requirement, data backup can be created.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Clients are able to set roles and responsibilities to grant the appropriate access to different members of their teams
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001 compliant policies and processes are in place, training is provided to new employees and compliance is measured quarterly via an internal audit function.; All reported information security breaches/incidents are managed via the Alphalake ServiceHub team and reported to the Leadership Team for thorough investigation.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have an established configuration and change management approach in line with our service management process which would be included in a support contract. All production environment changes are reviewed, tested and approved.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our internal hosting policies define that the solution and hosted environment are tested for vulnerabilities regularly with a view to elminate threats, vulnerabilities and exploitation techniques. Penetration tests are conducted by an independent organisation to verify security.; ; Results of the tests are resolved by making a development change or making configuration changes to the hosted platform. In either case, the fixes are made based on priority according to the nature of the software and hosting methods.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: In this shared responsibility model, each SaaS vendor (Workato and Microsoft) are responsible for their respective platforms with the customer being responsible for the security/event logging within their Office365/Teams tenant.
• Incident management type: Supplier-defined controls
• Incident management approach: Customers can log an incident 24x7 via email/phone or webchat. These incidents are triaged by Alphalake's ServiceHub team and allocated to the necessary resolver group for resolution.; Incident reports are made available to the customer at agreed intervals (monthly/quarterly).

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Alphalake is committed to fighting climate change, with the following initiatives underpinning the work that we do:; - Digital tool to allow online approvals, reducing the use of paper; - Use of existing devices to minimise electronic waste; - Alphalake Ai is partnering with Project SeaGrass to donate a portion of every project's revenue towards the restoration of seagrass beds, which will improve water quality but will also benefit important fishery species
• Covid-19 recovery:

  Covid-19 recovery

  The healthcare industry is struggling with stress, poor interoperability, badly planned user experience and excess administrative work. The strain of COVID-19 has only made these issues worse. Alphabot-for-Teams was developed to improve the user experience for clinicians, saving them valuable time and reducing stress.
• Tackling economic inequality:

  Tackling economic inequality

  Providing apprenticeship schemes across the UK and successfully ran the Kick Start Scheme to enable those on Universal Credit an opportunity to build a career for themselves in digital health and technology. Two members of team have successfully been given full time work following the Kick Start Scheme.; In India, we run an opportunity programme to help people who have not attended the the top universities, such as IIT and those who did not attend university, to gain access to a career in Alphalake.; Work from anywhere makes a career in Alphalake more accessible in remote regions.; We are launching an ESOP programme to distribute Alphalake wealth creation fairly and evenly across the entire employee base, offering all those in the business to generate wealth beyond their salaries i.e. not having founders and directors to hoard wealth.
• Equal opportunity:

  Equal opportunity

  Alphalake's commitment to fairness, and fair working practices, include the measures taken to help eliminate and prevent unfair treatment in our workplace.; We operate a Equal opportunity policy that encompasses the following:; Age; Disability; Gender reassignment; Marriage and civil partnership; Pregnancy and maternity; Race; Religion or belief; Sex, and; Sexual orientation.
• Wellbeing:

  Wellbeing

  For the healthcare workers, the improved user experience, reduced administration and time saved will reduce stress and improve wellbeing.; ; Additionally, quick and easy access to healthcare information will contribute to improved patient outcomes.

Pricing

• Price: £3,500 a user
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Our Pilot programme is easy to apply for and free to all Healthcare Providers. For a limited time only we are also building free Data Connectors for Healthcare System Vendors that are looking to improve interoperability. Working together, we are ushering in a new era of hyper-connected and semi-automated healthcare.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hi@alphalake.ai. Tell them what format you need. It will help if you say what assistive technology you use.