Talent international UK Limited

High level analysis for digital and business workflows

Talent offers bespoke solutions for the public sector, specialising in high-level analysis of digital and business workflows. With a focus on efficiency and innovation, we optimise processes, leveraging advanced technologies to drive digital transformation. Our tailored approach ensures streamlined operations, improved service delivery, and enhanced citizen satisfaction.

Features

• Comprehensive review identifies inefficiencies and enhances public sector workflows.
• Detailed mapping optimises digital processes for streamlined government operations.
• Analytical insights drive evidence-based decisions, improving service delivery effectiveness.
• Integration assessments ensure seamless connectivity across diverse public service systems.
• Workflow audits identify bottlenecks, enabling targeted improvements for efficiency.
• Stakeholder consultations inform tailored solutions, aligning digital strategies with objectives.
• Risk assessments mitigate potential disruptions, ensuring continuity of critical services.
• Compliance evaluations ensure adherence to regulatory requirements, enhancing governance.
• Scalability analyses anticipate future demands, supporting sustainable growth of services.
• Performance monitoring tracks key metrics, facilitating continuous optimisation of workflows.

Benefits

• Strategic insights informing digital transformation initiatives and business optimisation strategies
• Identification of inefficiencies enabling streamlined processes and resource allocation.
• Enhanced transparency facilitating informed decision-making and stakeholder buy-in.
• Data-driven approach ensuring evidence-based policy formulation and service improvements.
• Alignment with regulatory requirements ensuring compliance and risk mitigation.
• Optimisation of technology integration for seamless workflow automation and collaboration.
• Identification of innovation opportunities driving continuous improvement and service innovation.
• Scalable solutions accommodating evolving citizen needs and government service demands.
• Cost-effectiveness through resource optimisation and identification of workflow bottlenecks.
• Enhanced service delivery outcomes promoting citizen satisfaction and public trust.

£300 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pubsecbids@talentinternational.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

362643572520275

Contact

Public Sector Team
0117 332 0832
pubsecbids@talentinternational.co.uk

Planning

• Planning service: Yes
• How the planning service works: Planning high-level analysis for public sector digital and business workflows involves evaluating existing systems, processes, and objectives. It encompasses stakeholder consultation, data analysis, and strategic alignment to identify optimisation opportunities. By prioritising efficiency and innovation, this phase guides the development of tailored solutions for streamlined operations and enhanced service delivery.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our training for public sector cloud software and hosting services encompasses comprehensive instruction on platform features, management, and security. Through hands-on exercises and best practice guidance, we empower staff to efficiently utilise and administer cloud resources. Our tailored approach ensures seamless adoption and optimisation of cloud solutions for organisational success.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We facilitate public sector cloud migration with comprehensive planning, assessment, and execution. Our process involves evaluating existing infrastructure, selecting appropriate cloud services, and developing migration strategies. Leveraging best practices and automation, we ensure seamless transition while optimising performance, security, and compliance in alignment with organisational objectives.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance in cloud service development is ensured through rigorous testing methodologies. Unit tests validate individual components, while regression tests confirm system stability after updates. Load testing with tools like Apache JMeter ensures scalability under heavy traffic. Together, these practices guarantee reliability, performance, and user satisfaction in cloud environments.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide comprehensive support for public sector cloud hosting and software services, including AWS, Azure, and Google Cloud. Our assistance covers infrastructure setup, configuration, and optimisation, ensuring reliability, security, and scalability. With proactive monitoring and troubleshooting, we ensure seamless operation and maximise the benefits of cloud technology.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Talent provides comprehensive ITIL support services across levels 1-4. Covering basic user admin, through to level 4 providing complex engineering services. Support services are provided across phone, mail, ticketing and onsite. Costing for services are done on a case by case basis depending upon the required levels and service package. Talent also provide, a dedicated Account Manager free of charge who will be available Monday to Friday.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Talent are committed to promotimg sustainable environmental practices, striving for improvement in our environmental impact; ensuring continual focus on monitoring and controlling waste generated, whilst ensuring that industry leading customer service standards are achieved. We continuously monitor and assess our supply chains to identify areas for improvement, and to ensure that our practices are aligned with our sustainability goals. For example: tech waste is minimised with obsolete hardware donated to charity organisations; use of teleconferencing; e-timesheeting; Cycle to Work Scheme; flexible and remote working; office tenancy in environmentally accredited buildings.; We aim to improve our Environmental Management plan results on an annual basis (10% reduction) and reduce emissions 65% by 2030. Talent is due to reach Net Zero as defined by SBTi by 2043

  Equal opportunity

  Our hiring policy is centred around attracting diverse individuals from different backgrounds, cultures, and sexual orientation. We believe this diversity of thought and experience makes for stronger, more innovative teams. This inclusive culture, where all individuals can fulfil their potential, ensures the delivery of excellent outcomes for our clients. Our most recent DE&I survey results shows that our workforce holds 32 nationalities, speak 41 languages, 5% identify as LBGTQ+, 7.14% are neuro diverse and we are 55/45% by gender. ; Our Diversity Change Team, who report to the Board, produces a diversity and inclusion report every 6 months and continually monitors our performance. Our results are analysed, fed into the DE&I teams’ strategy and innovation plan, put to the board, a new policy developed and presented back to employees. Our Neurodiversity Coach has been working with 8% of our workforce to design a programme which supports individuals needing reasonable adjustments. ; We have committed to supporting the youth charity Rise Up, whose mission is to empower young people from diverse backgrounds to realise their full potential and overcome barriers to success. Through strategic partnerships with industry leaders committed to diversity and inclusion, they provide mentorship, education, and support programs designed to equip those for socio-economically challenged backgrounds with the skills and confidence needed to thrive in the workforce. A commitment to fostering meaningful employment opportunities ensures that every individual has the opportunity to secure sustainable, well-paid positions in their chosen fields. By actively promoting diversity and equity in the workplace, we not only empower young disruptive talent, but also enrich industries with fresh perspectives and innovative ideas to build a future where every young person has the opportunity to achieve their career goals, and contribute positively to a more inclusive society. - www.riseupuk.org

  Wellbeing

  Our commitment to the wellbeing of our people includes a range of policies and practices developed to ensure the retention of experienced, highly skilled staff. We deliver high quality services, and our people work in high stake environments. We have a duty of care to ensure they can thrive and grow in their workplace, and that they can bring their authentic selves to work. ; We have flexible and remote working policies that enable parents and carers to fit work in around family life. Our staff work from locations all over the UK and have full remote access through our online communication channels. We respect and understand the needs of individuals and strive to provide a working environment that allows for a healthy lifestyle. Our teams have free access to counselling services. We utilise a range of online collaboration software to ensure we stay connected.; We conduct regular quarterly anonymous H+W surveys to understand how our people are feeling both physically and mentally, to take any action to support the individual and for contingency planning. A good understanding of any potential issues helps mitigate risks. Findings are shared at strategic planning meetings, with proposed solutions brought back for discussion. This feedback cycle allows Talent to make real and meaningful progress in our staff wellbeing objectives. People feel respected and supported.

Pricing

• Price: £300 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pubsecbids@talentinternational.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.