Responsiv Solutions Ltd

Responsiv Assist - Managed Services

Assist supports multiple IBM Hybrid Cloud products in a variety of subscription formats, providing the ideal balance of technical self-sufficiency and an expert-led safety net that will make all the difference to your success.
Credits based to cover small to major requests easily at time of demand

Features

  • Full managed service for IBM integration and process technologies
  • Optional 24/7 support available
  • Ticket based contact as well as phone support
  • Remote monitoring and management
  • Staff with SC clearance available
  • Gold IBM Business Partner Recognised as Expert for Enterprise Integration
  • Developer and Licence management support
  • Automatically raise tickets from applications

Benefits

  • Reduce your overhead by allowing us to manage your systems
  • Ensure your systems are up-to-date with patches and security fixes
  • Full monitoring to ensure systems are available
  • Improve developer productivity by reducing downtime, increase coding quality

Pricing

£7,343 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nathan.kirkham@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 6 3 3 4 7 3 9 3 4 1 0 0 1 0

Contact

Responsiv Solutions Ltd Nathan Kirkham
Telephone: +44 (0)1344 266980
Email: nathan.kirkham@responsiv.co.uk

Planning

Planning service
Yes
How the planning service works
Although this service is mainly focused on incident support We have other G-Cloud that maybe more cost effective services that can help clients plan their move to cloud - "Responsiv Solutions Migration to Cloud Consulting"), this offering is suitable for small, ad-hoc requests for supporting clients plan their move to cloud including single workshop days, report writing etc
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Although this service is mainly focused on incident support (we have other G-Cloud services that maybe more cost effective to help clients setup and migrate to cloud - "Responsiv Solutions Migration to Cloud Consulting"), this offering is suitable for small, ad-hoc requests for supporting clients with issues during the cloud migration including single trouble-shooting days, etc
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Reactive and proactive monitoring of many technologies including Responsiv Unity and the IBM Integration, Smarter Process and Cloud technologies such as Business Automation Workflow (BAW), Business Process Management (BPM), Operational Decision Manager (ODM), DataPower, API Connect, App Connect Enterprise (ACE), IIB, and WebSphere Application Server (WAS).

Service scope

Service constraints
Managed services are generally provided from our UK-based office with on-site support available at an additional cost.

User support

Email or online ticketing support
Email or online ticketing
Support response times
8 Hrs. Normal UK Business Hours (08:30 to 17:00 Monday to Friday excluding Public Holidays).
For an additional cost we can provide extended hours of cover upto and including 7x24hrs
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Due to the number of options available, the support level available are best described in the Service Description / Pricing document.
Support falls into 4 categories, Incident Management, Operational Assistance, Developer Assistance and Licensing Assistance.
Tickets can be raised with a severity of 1 (Critical - affecting production) through 4 (ad-hoc request)
Most requests are dealt with at first contact however depending on the complexity of the request we have access to a wide range of deep technical skills.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Tackling economic inequality

Tackling economic inequality

Responsiv Solutions is a new business that employs both graduate and school leavers. We have approximately 40% non-native English speakers, and a gender balance of around 50% male. Our business works with smaller businesses to help them use technology to grow and prosper. We are bringing knowledge and expertise more commonly found in larger organisations to the masses.
Equal opportunity

Equal opportunity

Responsiv prides itself in selecting our staff on their individual merits, and their ability to work with our customers as part of the Responsiv team. We do not single out particular groups by any measure and regard ourselves to be an equal opportunity employer. Responsiv has signed up to the Disability Confident initiative as a Disability Confident Committed Employer.
Wellbeing

Wellbeing

Responsiv provide our staff with wellbeing advice and private medical care that includes mental health and encourages good habits to promote healthy lifestyles. Many of our staff are keen sports people who participate in cycling and sporting events.

Pricing

Price
£7,343 a unit a year
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nathan.kirkham@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.