Responsiv Solutions Ltd

Responsiv Assist - Managed Services

Assist supports multiple IBM Hybrid Cloud products in a variety of subscription formats, providing the ideal balance of technical self-sufficiency and an expert-led safety net that will make all the difference to your success.
Credits based to cover small to major requests easily at time of demand

Features

• Full managed service for IBM integration and process technologies
• Optional 24/7 support available
• Ticket based contact as well as phone support
• Remote monitoring and management
• Staff with SC clearance available
• Gold IBM Business Partner Recognised as Expert for Enterprise Integration
• Developer and Licence management support
• Automatically raise tickets from applications

Benefits

• Reduce your overhead by allowing us to manage your systems
• Ensure your systems are up-to-date with patches and security fixes
• Full monitoring to ensure systems are available
• Improve developer productivity by reducing downtime, increase coding quality

£7,343 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

363347393410010

Contact

Mike Axial
+44 (0)1344 266 980
sales@responsiv.co.uk

Planning

• Planning service: Yes
• How the planning service works: Although this service is mainly focused on incident support We have other G-Cloud that maybe more cost effective services that can help clients plan their move to cloud - "Responsiv Solutions Migration to Cloud Consulting"), this offering is suitable for small, ad-hoc requests for supporting clients plan their move to cloud including single workshop days, report writing etc
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Although this service is mainly focused on incident support (we have other G-Cloud services that maybe more cost effective to help clients setup and migrate to cloud - "Responsiv Solutions Migration to Cloud Consulting"), this offering is suitable for small, ad-hoc requests for supporting clients with issues during the cloud migration including single trouble-shooting days, etc
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Reactive and proactive monitoring of many technologies including Responsiv Unity and the IBM Integration, Smarter Process and Cloud technologies such as Business Automation Workflow (BAW), Business Process Management (BPM), Operational Decision Manager (ODM), DataPower, API Connect, App Connect Enterprise (ACE), IIB, and WebSphere Application Server (WAS).

Service scope

• Service constraints: Managed services are generally provided from our UK-based office with on-site support available at an additional cost.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 8 Hrs. Normal UK Business Hours (08:30 to 17:00 Monday to Friday excluding Public Holidays).; For an additional cost we can provide extended hours of cover upto and including 7x24hrs
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Due to the number of options available, the support level available are best described in the Service Description / Pricing document.; Support falls into 4 categories, Incident Management, Operational Assistance, Developer Assistance and Licensing Assistance.; Tickets can be raised with a severity of 1 (Critical - affecting production) through 4 (ad-hoc request); Most requests are dealt with at first contact however depending on the complexity of the request we have access to a wide range of deep technical skills.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Tackling economic inequality:

  Tackling economic inequality

  Responsiv Solutions is a new business that employs both graduate and school leavers. We have approximately 40% non-native English speakers, and a gender balance of around 50% male. Our business works with smaller businesses to help them use technology to grow and prosper. We are bringing knowledge and expertise more commonly found in larger organisations to the masses.
• Equal opportunity:

  Equal opportunity

  Responsiv prides itself in selecting our staff on their individual merits, and their ability to work with our customers as part of the Responsiv team. We do not single out particular groups by any measure and regard ourselves to be an equal opportunity employer. Responsiv has signed up to the Disability Confident initiative as a Disability Confident Committed Employer.
• Wellbeing:

  Wellbeing

  Responsiv provide our staff with wellbeing advice and private medical care that includes mental health and encourages good habits to promote healthy lifestyles. Many of our staff are keen sports people who participate in cycling and sporting events.

Pricing

• Price: £7,343 a unit a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.