NEXUS FUSION LIMITED

Nexus Fusion Comprehensive Cloud Solutions, Data Optimisation, and Technology Recycling

Nexus Fusion provide a comprehensive service, spanning a wide range of cloud platforms with end to end design, delivery and consultation. Equally Nexus Fusion support organisations to optimise their data exploitation in the form of AI, machine learning and predictive analytics, whilst also offering outsource procurement and technology recycle services.

Features

• Discovery: Understand and analyse the client’s existing landscape
• Roadmap / Design: Collaborate with client to scope requirements/timetable
• Delivery: Maintain communication and transparency based on agreed milestones
• Support: Ensure and provide ongoing support as required
• Consultancy: Provide professional services to support the client’s evolving needs
• Software as a service: including project management; backup; web-based email
• Infrastructure as a service: To manage cloud-based SaaS tools
• Platform as a service: Cloud-based development environment
• Security services: Providing a comprehensive range of cyber-security solutions
• RecyclingTechnology to meet the sustainable needs of our client

Benefits

• True understanding and delivery of our client’s requirements
• Delivery on time/on budget using robust project management methodologies
• Peace of mind and delivery assurance provided by SLA/KPI reporting
• Customer focussed service, providing honesty, transparency and professionalism throughout
• Partner focussed approach to build long term relationships with clients
• Vendor agnostic
• Meeting and exceeding sustainable guidance and regulation

£338 to £1,750 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Abdul@nexusfusion.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

363366868908611

Contact

Abdul Begg
07891061901
Abdul@nexusfusion.co.uk

Planning

• Planning service: Yes
• How the planning service works: Nexus Fusion approaches each project as distinct, acknowledging its unique facets. We engage in collaborative dialogue with our clients to gain a comprehensive understanding of their needs, meticulously scrutinizing assumptions when required. This process ensures that we craft a Project Plan that not only aligns with the envisioned outcome but also integrates future-proofing considerations as a fundamental practice. By tailoring our approach to the specific requirements of each project, we aim to deliver solutions that not only meet but exceed expectations. Our commitment to thorough analysis and strategic planning allows us to anticipate potential challenges and implement proactive measures, thereby enhancing the resilience and longevity of the solutions we deliver. At Nexus Fusion, we prioritize client satisfaction and strive to cultivate long-term partnerships built on trust, transparency, and a shared commitment to excellence.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: At Nexus Fusion, we are dedicated to ensuring our clients derive maximum value from our services, driven by our commitment to excellence and continuous improvement aligned with ISO 9001:2015 standards. The journey begins with an in-depth consultation, where we immerse ourselves in understanding our clients’ objectives and challenges. Using the PDCA (Plan/Do/Check/Act) cycle, we meticulously chart a course of action tailored to deliver tangible benefits.; ; During the planning phase, we assess the client’s training needs and aspirations, Setting SMART objectives ensures every step we take directly addresses clients’ specific requirements. Training content, including presentations, handouts, and videos, equips clients with the knowledge and skills they need to thrive.; ; Transitioning into execution, we assemble experts, internal/external resources) to deliver solutions through workshops and e-learning platforms. Vigilantly monitoring progress against predefined milestones, we make adjustments to maximize client value.; ; Reflecting on the experience, it is Nexus Fusion’s ultimate goal to empower our clients to achieve their objectives and drive sustainable success. Through collaboration, innovation, and unwavering dedication to delivering measurable results, we strive to make a meaningful impact on the clients we serve.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: At Nexus Fusion, we approach every project with a meticulous focus on its distinct requirements. Through collaborative engagement with our clients, we tailor setup and migration plans to suit the specific needs of each endeavor. Our dedicated team of subject matter experts ensures that every aspect of the process is meticulously planned and executed to achieve optimal results. Additionally, we maintain strategic partnerships with leading network providers, allowing us to remain agile and partner-agnostic in selecting the most suitable solutions for our clients. This collaborative approach ensures that setup and migration processes are not only commercially viable but also operationally efficient. By leveraging the expertise of our in-house team and the capabilities of our network partners, we strive to deliver solutions that align seamlessly with our clients' objectives and contribute to their long-term success. At Nexus Fusion, our commitment to excellence drives us to continuously innovate and adapt, ensuring that we always deliver the best possible outcomes for our clients.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We assist our clients in quality assurance and performance testing through a meticulously tailored approach, ensuring alignment with their unique needs and objectives. Our comprehensive testing methodology encompasses critical aspects such as functional excellence, security assurance, compatibility, and performance optimization. By meticulously identifying and eliminating bugs, we guarantee seamless operation and heightened user satisfaction. ; ; Moreover, our focus on performance optimization ensures optimal functionality under diverse conditions, enhancing overall user experience. Robust security testing protocols mitigate potential vulnerabilities, safeguarding sensitive data from evolving cyber threats. We pride ourselves on delivering cost-effective solutions that uphold top-notch quality standards, tailored to fit within our clients’ budgetary constraints.; ; Furthermore, our provision of detailed reports and actionable insights empowers clients to make informed decisions and drive continuous improvement initiatives. Ultimately, our goal is to ensure the reliability, security, and peak performance of our clients’ software systems, thereby fostering sustained user satisfaction and driving business success.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Cyber Scheme
  • Other
• Other security testing certifications:
  • ISO 27001 - Security Partner
  • Cyber Essential + - Security Partner (NF's assessment due 3/6/2024)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Nexus Fusion directly and indirectly offer a comprehensive range of support services including but not limited to, incident management, technology and solutions support, break fix, telephone support and logistics. ; ; Nexus Fusion’s core service desk is manned 8.30 - 18:00 GMT with global business hours (24 x 7) available to clients as required. Nexus Fusion also partners with best in breed support providers to enable a comprehensive support service, 365 days per year. Nexus Fusion provides a single point of commercial interaction to provide robust, financially backed Service Level Agreement (SLA) and Key Performance Indicators (KPI)s.

Service scope

• Service constraints: Nexus Fusion would endeavour to manage any constraints posed by the client's request for the service.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Nexus Fusion offer support response times to meet our individual client requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Language automation is kept non-technical and the chat support is easy to use and navigate.
• Support levels: Nexus Fusion and our network partners offer a range of support levels from Level 1 through Level 3.; ; Tier 1 (Level 1 Support):; Function: Often the first point of contact for customers experiencing technical issues.; Responsibilities: Resolving basic technical problems.; Methods: Phone, email, live chat, and other communication channels.; Staffing: Frontline support staff.; ; Tier 2 (Level 2 Support):; Function: Handles more complex issues escalated from Tier 1.; Responsibilities: In-depth troubleshooting, diagnosis, and resolution.; Methods: Phone, remote assistance, and collaboration tools.; Staffing: Skilled technicians with specialized knowledge.; ; Tier 3 (Level 3 Support):; Function: Deals with the most challenging and critical issues.; Responsibilities: Investigating root causes, advanced troubleshooting, and providing long-term solutions.; Methods: Collaboration with development teams, deep technical expertise.; Staffing: Highly specialized experts.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Agnostic but include Microsoft; Sophos; Droplet; Arcserve; Adobe; Cisco; Veeam

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Nexus Fusion are committed to fighting climate change and protecting the environment. Our company is also one of the UK’s leading IT equipment recyclers, processing and recycling more than 400,000 devices to date, significantly reducing the UK’s carbon footprint. Nexus Fusion strives to reduce our own carbon footprint and employ robust environmental policies (Nexus Fusion are accredited with ISO Environmental Standard 14001:2015). Similarly, we make significant investment into a number of UK and global green initiatives. Nexus Fusion are also a provider of smart building management solutions, helping our customers significantly reduce their own carbon footprints.

  Covid-19 recovery

  To generate employment and re-training options for those affected by COVID-19 job losses, Nexus Fusion is committed to offering opportunities regardless of prior sector experience, welcoming individuals impacted by the pandemic or any other reason.; To aid individuals and communities in managing and rebounding from COVID-19 repercussions, especially for those most affected or in need of shielding, Nexus Fusion collaborates with customers who utilize our Recycling Service, ensuring refurbished equipment is provided to charities, albeit not directly related to the COVID-19 situation.; To assist organizations and businesses in navigating and recuperating from COVID-19 effects, especially in implementing new service delivery methods, Nexus Fusion’s Recycling Service has emerged to address these requirements.; To promote the physical and mental well-being of individuals impacted by COVID-19, thus alleviating pressure on health and care services, Nexus Fusion’s robust COVID-19 Policy includes provisions to support its employees in this regard.; Nexus Fusion’s comprehensive COVID-19 Policy extends support to its employees, including measures to enhance workplace conditions conducive to the COVID-19 recovery effort, such as effective social distancing. Our Home Working Policy serves as the ultimate solution for effective social distancing, offering remote work options to roles suitable for off-site tasks. This strategy remains effective, while tailored solutions were also implemented for roles necessitating on-site presence.

  Tackling economic inequality

  At Nexus Fusion, we are dedicated to tackling economic inequality through targeted policies and initiatives. We understand the profound impact that economic disparities can have on individuals, communities, and society at large. Therefore, we are committed to fostering a more equitable economic landscape by implementing the following measures:; ; Promotion of Fair Wages: We ensure that all employees receive fair wages reflective of their skills, experience, and contributions. Regular reviews of our compensation structure help identify and address any disparities.; ; Equitable Hiring Practices: We provide equal employment opportunities to individuals from diverse backgrounds, including those historically marginalized or underrepresented. Our hiring processes prioritize fairness, transparency, and freedom from bias.; ; Investment in Employee Development: We support the professional growth of our employees through training, mentorship, and educational opportunities. By investing in our workforce, we empower individuals to reach their full potential and contribute meaningfully.; ; Supplier Diversity Initiatives: We embrace a diverse supplier base without restrictions, ensuring our products and services meet client needs. By diversifying our supplier network, we create economic opportunities for a wider range of entrepreneurs and businesses.; ; Regular Evaluation and Improvement: We regularly assess the effectiveness of our economic equality policies and initiatives, making adjustments based on feedback from employees and stakeholders. This ongoing evaluation ensures that our efforts continue to have a meaningful impact.; ; Through these initiatives, Nexus Fusion is committed to driving positive change and fostering a more inclusive and equitable economic environment.

  Equal opportunity

  Equal opportunity policy (extract from the current Policy); PURPOSE; ; We wholeheartedly support the principles of equal opportunity in employment and are opposed to all forms of unfair or unlawful discrimination. We will treat all job applicants, employees, customers, contractors and suppliers in the same way, regardless of any protected characteristic (age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including nationality, ethnic or national origin), religion or philosophical belief, sex or sexual orientation). ; We seek to promote equal opportunity in job adverts and recruitment, induction, employment, pay and benefits, training and career development (including promotions), terms and conditions of service, and also when managing any grievance or disciplinary issues. This policy can also apply to relationships with suppliers and contractors, as well as to potential employees. ; The responsibility for observing the law and operating this policy lies with the Managing Director, but the policy can only work effectively with the support and commitment of all colleagues. ; We believe that everyone has the right to be treated fairly and with dignity and respect at work, and to work without fear of discrimination, bullying or harassment. We welcome diversity amongst our staff, sub-contractors and visitors, recognising that individuals from a wide range of backgrounds and experience can contribute a wealth of experience to achieving our objectives. ; We will regularly review this policy to ensure its continuing compliance with relevant employment legislation and the continuing success of its implementation by: ; • ensuring there are no suspected practices in breach of this policy. ; • ensuring that selection for promotion, training, work allocation etc. is carried out in a non-discriminatory manner. ; • promoting a harmonious working environment and eliminating discrimination and harassment.

  Wellbeing

  WELL-BEING POLICY STATEMENT ; ; At Nexus Fusion, we highly value our employees as our most valuable asset. Recognizing the paramount importance of their health and well-being, it is both a moral imperative and a strategic business decision for us to prioritize supporting our employees in managing their well-being effectively.; ; Our dedication to well-being is in full alignment with key legislation, including the Health and Safety at Work Act 1974 and The Equality Act 2010, which acknowledge mental health and well-being as inherent risks that must be addressed.; ; We understand that well-being is multifaceted, encompassing physical, psychological, and social aspects that collectively contribute to a healthier life. It is our fundamental duty to safeguard the well-being of our employees, actively working to reduce stigma and discrimination in the workplace.; ; To fulfil our commitment, Nexus Fusion pledges to:; ; Conduct comprehensive risk assessments to minimize potential threats to physical and mental health.; ; Appoint a designated well-being lead from our senior leadership team to spearhead well-being initiatives.; ; Foster a positive mental health culture that encourages open and supportive conversations among employees.; ; Provide accessible mental health training programs aimed at equipping employees with tools for managing their own well-being.; ; Promote positive mental health through transparent communication of our policy and regular updates.; ; Establish and uphold management practices that facilitate a healthy work-life balance, acknowledging the impact of personal choice and lifestyle.; ; Ensure the promotion and maintenance of physical, mental, and social well-being across all departments and levels of our organization.; ; Maintain safe, healthy, and secure working environments conducive to employee well-being.; ; Make reasonable accommodations for employees with disabilities to enable their full participation in the workplace.; ; By steadfastly adhering to these principles, Nexus Fusion fosters a supportive, inclusive, and thriving work environment where the well-being of our employees is paramount.

Pricing

• Price: £338 to £1,750 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Abdul@nexusfusion.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.