Ieso Digital Health (UK) Ltd - trading as Mindler

Mindler: Children and Young People (CYP) Service

A flexible, and clinically robust Mental Healthcare intervention for Children & Young People (CYP). We deliver a blended model of care that combines evidence-based digital interventions to ensure that every patient receives the right support at the right time.
Our offer includes Internet-Based CBT (ICBT), counselling, group and family therapy.

Features

• Easy self-referral and self-booking system improving accessibility and user autonomy.
• ICBT library offering evidence-based modules for adults and young people.
• Guided CYP support with dedicated Mental Health Champion enhancing engagement.
• Secure virtual therapy sessions providing flexible access to qualified therapists.
• Multiple therapy formats available: video, phone, and text-based communication options.
• Intelligent therapist matching system ensuring personalised alignment with user needs.
• Evening and weekend appointments increasing accessibility for busy service users
• Full ASD and ADHD assessment pathway offering structured diagnostic clarity.
• Care coordination ensuring seamless navigation, communication, and continuity across treatment.
• Therapist-developed digital content continually expanding to meet evolving user needs

Benefits

• Improves access by allowing users to engage whenever it suits.
• Reduces waiting times through flexible digital and virtual support options.
• Enhances engagement for CYP with guided, supportive check-ins.
• Increases therapy choice to meet individual communication preferences.
• Provides personalised care by matching users with the right therapist.
• Supports busy families with evening and weekend appointment availability.
• Delivers clear diagnostic understanding for ASD and ADHD pathways.
• Streamlines treatment journeys through consistent care coordination support.
• Encourages self-paced learning with accessible, evidence-based digital modules.
• Continuously adapts services based on user needs and feedback

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at partnerships@mindler.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

363582777560412

Contact

Arif Hussain
0800 074 5560
partnerships@mindler.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements:
  • Suitable device eg phone, tablet, laptop
  • Wifi, 3G, 4G. 5G

User support

• Email or online ticketing support: Yes
• Support response times: 1 working day (no weekend response)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/A
• Onsite support: Yes
• Support levels: Mindler can deliver on-site training to referring clinicians, and attend service events to raise awareness in its therapy offer
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Users (patients) are provided with step by step instructions when signing up for the Mindler service. They also have access to guidelines to explain what therapy is and how to use the therapy platform.; ; Patients can email our Customer Services Team for technical support, if required. ; ; Where a service sends Mindler referrals, we provide patient leaflets, online training for clinicians in addition to supporting materials with clear instructions on how to refer suitable patients.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Patients continue to have access to data.
• End-of-contract process: Referrals cease, Mindler continues to treat patients to completion and provide associated performance reporting.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: It is an online, proprietary built therapy platform for the delivery of video-enabled therapeutic interventions with a clinician.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: Patients cannot customise our service. ; Customers may have the option to customise additional information we collect about patients. We customise service and patient facing marketing materials, as well as letter templates. ; All clinical and operational processes are agreed in line with local requirements.

Scaling

• Independence of resources: Our service is designed to ensure quick, increased access to therapy. ; ; We manage capacity through regular planning and modelling to ensure all demands are met across all of our contracts at all times. We have a network of clinicians that we can scale up as required, depending on the needs of our customers and patients. This includes ensuring that out of hours appointments can be provided, including weekends.

Analytics

• Service usage metrics: Yes
• Metrics types: Contract-specfic Monthly Activity and Outcomes Reports based on NHSE and local key metrics. Contract spend versus budget.
• Reporting types: Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: Multi-factor authentication (MFA): Required for privileged access and remote access to internal systems
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Patients can export their data from our platform
• Data export formats: Other
• Other data export formats:
  • PDF
  • Microsoft Word
• Data import formats: Other
• Other data import formats:
  • PDF
  • Microsoft Word

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: From a data-privacy perspective, we ensure that personal data remains available, accessible, and recoverable as required under UK GDPR. Business continuity and disaster-recovery processes (aligned with ISO 27001) ensure that personal data can be restored without loss or compromise.; ; 1. Treatment availability - offering times to suit the patient. Our network of clinicians deliver therapy 6am to 11pm Monday to Sunday. ; ; 2. Once registered, patients can use our choose and book tool that allows them to book slots within a minimum of two days.; ; 3. We maintain a network of 600+ clinicians that we can scale up to meet incerasing demands. ; ; 4. We have a robust capacity management process in place in which we continuously monitor supply and and demand across all of our NHS contracts. ; ; Our pricing and billing points are based on providing courses of treatment, as agreed in our contracts alongside budgets. We monitor actual courses of treatment throughout the term of the contracts to ensure patient target numbers are met.
• Approach to resilience: Our service is designed for resilience through the use of redundant cloud infrastructure, load-balancing, and automated failover. Critical components are deployed across multiple availability zones to avoid single points of failure. We maintain regular backups, implement continuous monitoring, and follow documented business continuity and disaster recovery procedures
• Outage reporting: Incident response plan: Fully documented and tested incident response procedures exist to address any security event affecting data within our network.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Management interfaces are behind a VPN
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Cyber Essentials
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Every change follows a formal, documented process from rigorous testing to management approval, ensuring no modification reaches production without being vetted. We enforce strict role separation; no individual can independently initiate, approve, and deploy changes, reducing risks from human error or malicious activity. We maintain standardized security configurations for all hardware, software, and networks, continuously monitored to prevent configuration drift. Finally, all deployments follow rigid protocols where only scanned and approved code enters the operational environment, preventing the introduction of unauthorized or vulnerable software.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Compliance with security standard ISO 27001 and Cyber Essentials Plus.Our Vulnerability Management Process is a risk-based, cyclical approach. We maintain continuous intelligence on general and cloud-specific vulnerabilities, performing scans and third-party penetration tests. Identified issues are formally triaged through a risk assessment, prioritizing mitigation based on impact and probability. Remediation is executed promptly or scheduled, with all changes governed by change management controls.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our monitoring approach is proactive. Systems and networks are monitored 24/7 for anomalous activity to support timely detection and response. Logging and audit trails are maintained. We use layered controls, including IDS/IPS and active network monitoring. Where required, an on-call Security Operations Centre provides real-time alerting. All security incidents are formally recorded, with priority processes for incidents involving personal data.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our process follows a full lifecycle. Clear roles and responsibilities are pre-defined so there is no confusion during an event. We evaluate events in real-time to categorize incidents and trigger the appropriate documented response. Post-incident, we conduct reviews to identify root causes and strengthen our controls.We follow strict procedures for the collection and preservation of evidence to ensure forensic validity if required.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 3.5%
• Between £1,000,001 and £2,500,000: 5.0%
• Between £2,500,001 and £5,000,000: 5.0%
• Over £5,000,001: 7.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS United Kingdom Ltd
• ISO/IEC 27001 accreditation date: Monday 7 September 2026
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ab8486c9-6dfb-4722-ae9e-1ce8a06b2f4b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Bf68833a-27b3-4970-ad4a-600aa57162dc
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection Toolkit

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at partnerships@mindler.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.