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Source Group

RTT Validation Solutions - PTL Validation, RTT Training, Clear PTL Validation Management

Source Group provides RTT Validation Solutions including PTL Validation, RTT Training, and Clear PTL Validation Management software. Source Group are the leading provider of Data Validation to the NHS. We help determine the true status of each and every patient to ensure your waiting lists are as accurate as possible.

Features

  • Guaranteed RTT validation volumes & PTL validation volumes
  • Removes managerial burden from Trust staff
  • Unparalleled quality assurance process for RTT validation & PTL validation
  • Complete visibility and transparency of RTT validation/PTL validation
  • Sustainable improvements to RTT, PTL and waiting list accuracy
  • Expert RTT, PTL and validation support
  • Identifies RTT pathways which require attention
  • Centralised console for RTT validation, PTL validation and validation management
  • Minimise project timescales and costs
  • Maximise productivity

Benefits

  • Determine the status of every patient, during, and post RTT
  • Ensure the PTL and RTT position is accurate
  • Reduce Instances of Clinical Harm
  • Support Clinical Prioritisation of patients during and post-RTT
  • Free clinical capacity
  • Save clinician time
  • Prevent waste of spend
  • Ensure informed operational decision making
  • Minimise waiting list size and maximise RTT performance
  • Provides confidence, assurance, and peace of mind on patient safety

Pricing

£1 to £10,000,000 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shaf.ali@source-group.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 6 3 6 9 1 6 5 0 4 1 8 4 1 9

Contact

Source Group Shaf Ali
Telephone: 020 3727 4180
Email: shaf.ali@source-group.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
There are no specified maintenance windows. There is no planned depreciation of functionality or features.
System requirements
  • The service is available via specified internet browsers.
  • Customers are required to have moderate bandwidth.
  • The service is accessible via PC, Mac, smartphone or tablet.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 working hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Support service is included at no additional cost. Support service is available via Helpdesk, email, phone or onsite. Support is available Monday to Friday 9.00am to 5.30pm excluding bank holidays. Standard response times are as follows: Urgent - within 4 hours; Semi-urgent - within 24 hours; Non-urgent - within 3 days. We will provide a technical account/support manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Users are provided with a minimum data specification (MDS) with detailed instructions on the data required and its format for provision to Source Group. This data can either be uploaded directly to the Clear PTL solution via a web browser, or be provided to Source Group via secure NHS mail for manual upload. The Clear PTL file uploader provides further guidance on data provision, highlighting the aspects of the data that are incongruent with the MDS. There is no further user requirements to allow the function of the solution.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
On contract expiry customer data is provided in a flat file format on disk to the client along with a data destruction certificate confirming the removal of the data.
End-of-contract process
On contract expiry user accounts will be deleted within 1 hour. On contract expiry customer data is provided in a flat file format on disk to the client along with a data destruction certificate confirming the removal of the data. There are no additional off-boarding or end-of-contracts charges.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
No
Customisation available
Yes
Description of customisation
Reports within the software are fully customisable.

Scaling

Independence of resources
Our data centre servers are scalable.

Analytics

Service usage metrics
Yes
Metrics types
Log in and log out times. Performance by users per day. PTL quality dashboards. Clients have access to create service metric reports with the appropriate developer license.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
All data can be exported as CSV files.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Diagnostic Visualisation and Waiting List Management Software is available 24 hours a day, 7 days a week, 365 days a year as a web based service via private cloud. Service availability is 99.99%.
Approach to resilience
Dual power feeds. Dual fibre feeds. Failover at a different data centre.
Outage reporting
Email alerts informing the users of the nature of the outage, why it is happening, how long the systems will be unavailable for and exactly when they are expected to return to full operationality. Provision of a helpline number for anyone who requires further information.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Only authorised individuals from the client organisation can access management interfaces for the service. Only authorised individuals from the client organisation can perform actions affecting the client's service through our support channel. Clients can restrict permissions given to their administrators.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Certification
  • Cyber Essentials Plus Certification

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have attained level 2 at NHS Business Partner Status in the DSP Toolkit and all staff receive information governance training yearly. We have a Caldicott Guardian and a Senior Information Risk Owner (SIRO). We have information risk registers, information asset registers etc. All staff are aware that any breaches are reported directly to the SIRO, and the SIRO then reports on to the Information Owners (our capacity is as information processor and never owner). We apply all of the principles laid out in both of these information security policies in the design of our systems. We have role based access control, pseudonymisation where necessary, no clearly identifiable personal data etc. We also comply with the NHS Code of Practice – Confidentiality and the Data Protection Act.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have a complete change management log in which all change requests are submitted, evaluated, prioritised and implemented (or not depending upon the evaluation process) according to established priority. We work to an Agile development methodology and so continually improve and update our products. We utilise industry standard version control techniques. Redgate SQL Source Control is used to assist in config management within all of our back end objects, and Team Foundation Server is used to manage all middleware and front end code objects.
Vulnerability management type
Undisclosed
Vulnerability management approach
Patches are deployed monthly unless there is serious risk, where patches are performed immediately. We get our information about potential threats from CERT/CC (Computer Emergency Readiness Team Coordination Centre) - US, National Vulnerability Database – US, and National Cyber Security Centre – UK.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All server logons and access requests are logged with a 3 year retention. Network traffic is monitored periodically to ensure that no breaches have occurred. Various reporting channels have been set up to record breaches depending upon the nature of the breach. Breaches are scored in terms of impact and the upward reporting flows change as the impact of a breach grows, as does the time frame within which the breach must be dealt with.
Incident management type
Supplier-defined controls
Incident management approach
We have incident management processes in place that are enacted in response to security incidents. We have a defined process for reporting security incidents experienced by consumers and external entities. We publish to consumers our definition of a security incident, along with the format, incident triggers and timescales for reporting such incidents.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Source Group endeavors to minimise our carbon footprint and has various policies in place to prevent wastage and minimise emmissions. We encourage our clients as such.
Covid-19 recovery

Covid-19 recovery

Source Group's projects require staff in order to be delivered, thus creating employment opportunities. Our staff receive CPD accredited RTT training as standard, an accreditation which will support their development and application to roles in the healthcare industry.
Tackling economic inequality

Tackling economic inequality

Through the solutions we delivery we are creating employment opportunities for the staff required to deliver the contracts. Our staff receive CPD accredited RTT training as standard, an accreditation which will support their development and application to roles in the healthcare industry.
Equal opportunity

Equal opportunity

Source Group employ several staff who suffer from a disability. Our staff receive CPD accredited RTT training as standard, an accreditation which will support their development and application to roles in the healthcare industry.
Wellbeing

Wellbeing

Source Group is mindful of the wellbeing of our staff and all those we engage with.

Pricing

Price
£1 to £10,000,000 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shaf.ali@source-group.uk. Tell them what format you need. It will help if you say what assistive technology you use.