RTT Validation Solutions - PTL Validation, RTT Training, Clear PTL Validation Management
Source Group provides RTT Validation Solutions including PTL Validation, RTT Training, and Clear PTL Validation Management software. Source Group are the leading provider of Data Validation to the NHS. We help determine the true status of each and every patient to ensure your waiting lists are as accurate as possible.
Features
- Guaranteed RTT validation volumes & PTL validation volumes
- Removes managerial burden from Trust staff
- Unparalleled quality assurance process for RTT validation & PTL validation
- Complete visibility and transparency of RTT validation/PTL validation
- Sustainable improvements to RTT, PTL and waiting list accuracy
- Expert RTT, PTL and validation support
- Identifies RTT pathways which require attention
- Centralised console for RTT validation, PTL validation and validation management
- Minimise project timescales and costs
- Maximise productivity
Benefits
- Determine the status of every patient, during, and post RTT
- Ensure the PTL and RTT position is accurate
- Reduce Instances of Clinical Harm
- Support Clinical Prioritisation of patients during and post-RTT
- Free clinical capacity
- Save clinician time
- Prevent waste of spend
- Ensure informed operational decision making
- Minimise waiting list size and maximise RTT performance
- Provides confidence, assurance, and peace of mind on patient safety
Pricing
£1 to £10,000,000 a unit a year
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
3 6 3 6 9 1 6 5 0 4 1 8 4 1 9
Contact
Source Group
Shaf Ali
Telephone: 020 3727 4180
Email: shaf.ali@source-group.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- There are no specified maintenance windows. There is no planned depreciation of functionality or features.
- System requirements
-
- The service is available via specified internet browsers.
- Customers are required to have moderate bandwidth.
- The service is accessible via PC, Mac, smartphone or tablet.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 4 working hours.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- Support service is included at no additional cost. Support service is available via Helpdesk, email, phone or onsite. Support is available Monday to Friday 9.00am to 5.30pm excluding bank holidays. Standard response times are as follows: Urgent - within 4 hours; Semi-urgent - within 24 hours; Non-urgent - within 3 days. We will provide a technical account/support manager.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Users are provided with a minimum data specification (MDS) with detailed instructions on the data required and its format for provision to Source Group. This data can either be uploaded directly to the Clear PTL solution via a web browser, or be provided to Source Group via secure NHS mail for manual upload. The Clear PTL file uploader provides further guidance on data provision, highlighting the aspects of the data that are incongruent with the MDS. There is no further user requirements to allow the function of the solution.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- On contract expiry customer data is provided in a flat file format on disk to the client along with a data destruction certificate confirming the removal of the data.
- End-of-contract process
- On contract expiry user accounts will be deleted within 1 hour. On contract expiry customer data is provided in a flat file format on disk to the client along with a data destruction certificate confirming the removal of the data. There are no additional off-boarding or end-of-contracts charges.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- User support accessibility
- WCAG 2.1 AAA
- API
- No
- Customisation available
- Yes
- Description of customisation
- Reports within the software are fully customisable.
Scaling
- Independence of resources
- Our data centre servers are scalable.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Log in and log out times. Performance by users per day. PTL quality dashboards. Clients have access to create service metric reports with the appropriate developer license.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- All data can be exported as CSV files.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- Diagnostic Visualisation and Waiting List Management Software is available 24 hours a day, 7 days a week, 365 days a year as a web based service via private cloud. Service availability is 99.99%.
- Approach to resilience
- Dual power feeds. Dual fibre feeds. Failover at a different data centre.
- Outage reporting
- Email alerts informing the users of the nature of the outage, why it is happening, how long the systems will be unavailable for and exactly when they are expected to return to full operationality. Provision of a helpline number for anyone who requires further information.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Only authorised individuals from the client organisation can access management interfaces for the service. Only authorised individuals from the client organisation can perform actions affecting the client's service through our support channel. Clients can restrict permissions given to their administrators.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- Cyber Essentials Certification
- Cyber Essentials Plus Certification
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- We have attained level 2 at NHS Business Partner Status in the DSP Toolkit and all staff receive information governance training yearly. We have a Caldicott Guardian and a Senior Information Risk Owner (SIRO). We have information risk registers, information asset registers etc. All staff are aware that any breaches are reported directly to the SIRO, and the SIRO then reports on to the Information Owners (our capacity is as information processor and never owner). We apply all of the principles laid out in both of these information security policies in the design of our systems. We have role based access control, pseudonymisation where necessary, no clearly identifiable personal data etc. We also comply with the NHS Code of Practice – Confidentiality and the Data Protection Act.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- We have a complete change management log in which all change requests are submitted, evaluated, prioritised and implemented (or not depending upon the evaluation process) according to established priority. We work to an Agile development methodology and so continually improve and update our products. We utilise industry standard version control techniques. Redgate SQL Source Control is used to assist in config management within all of our back end objects, and Team Foundation Server is used to manage all middleware and front end code objects.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Patches are deployed monthly unless there is serious risk, where patches are performed immediately. We get our information about potential threats from CERT/CC (Computer Emergency Readiness Team Coordination Centre) - US, National Vulnerability Database – US, and National Cyber Security Centre – UK.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- All server logons and access requests are logged with a 3 year retention. Network traffic is monitored periodically to ensure that no breaches have occurred. Various reporting channels have been set up to record breaches depending upon the nature of the breach. Breaches are scored in terms of impact and the upward reporting flows change as the impact of a breach grows, as does the time frame within which the breach must be dealt with.
- Incident management type
- Supplier-defined controls
- Incident management approach
- We have incident management processes in place that are enacted in response to security incidents. We have a defined process for reporting security incidents experienced by consumers and external entities. We publish to consumers our definition of a security incident, along with the format, incident triggers and timescales for reporting such incidents.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Source Group endeavors to minimise our carbon footprint and has various policies in place to prevent wastage and minimise emmissions. We encourage our clients as such. - Covid-19 recovery
-
Covid-19 recovery
Source Group's projects require staff in order to be delivered, thus creating employment opportunities. Our staff receive CPD accredited RTT training as standard, an accreditation which will support their development and application to roles in the healthcare industry. - Tackling economic inequality
-
Tackling economic inequality
Through the solutions we delivery we are creating employment opportunities for the staff required to deliver the contracts. Our staff receive CPD accredited RTT training as standard, an accreditation which will support their development and application to roles in the healthcare industry. - Equal opportunity
-
Equal opportunity
Source Group employ several staff who suffer from a disability. Our staff receive CPD accredited RTT training as standard, an accreditation which will support their development and application to roles in the healthcare industry. - Wellbeing
-
Wellbeing
Source Group is mindful of the wellbeing of our staff and all those we engage with.
Pricing
- Price
- £1 to £10,000,000 a unit a year
- Discount for educational organisations
- No
- Free trial available
- No