BOXXE LIMITED

boxxe Automation 360

Automation 360 product is used for Robotic Process Automation (RPA). Automation 360 is a single, integrated platform that transcends front office and back office technology siloes to automate business processes across all systems and applications, including both SaaS and legacy apps.

Features

• RPA Workspace component to use drag and drop based UI
• Control Room component to manage, view and maintain your RPA.
• BotRunner component to execute our Bots on machines.
• In-Product Learning
• Easy Customization
• Universal Recorder: Single recorder captures and automates processes instantly.
• Inline Scripting
• Infuse Bots with AI, ML, NLP, and more
• Extensible Commands
• Powerful Bot Code Management

Benefits

• One stop solution for front-end, back-end and cognitive
• Has features and product suite to encapsulate all your needs
• The only truly cloud native web-based solution
• Achieve Automation Benefits in weeks
• Easy to use for all types of users
• Application Agnostic, various deployment options
• 30% faster bot deployment
• Scale 3X Faster
• Lowers TCO - Total Cost of Ownership
• Extremely secured and compliant

£6,744 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

363739210740942

Contact

Gemma Franklin
07704551950
tenders@boxxe.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Automation 360 can be an extention to any Windows or web-based application. The platform's purpose is to automate complex business processes that are conducted within one or many of these systems.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Whilst the Automation 360 Control Room can be accessed from any device supporting a modern web browser, bots can only be run on a Windows (7, 8, 10,11 and Server) machine, therefore the platform can only automate applications that are supported by that operating system. Details of this can be found below:; https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/cloud-bot-agent-compatibility.html; ; The Automation 360 solution is available in 3 possible deployment models. Details about the models can be found below:; https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/migration/choose-deployment-model.html; ; However, migrating from on-prem to cloud or vice-versa is not available currently.
• System requirements: Control Room (if deployed on-premise) (N/A if AA Cloud)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The SLA for Average first response time of our Support is 95% of the tickets needs to be replied <=1 or 8 hr. and Average Total Resolution time target is, ticket should be resolved completely in <=96 hrs.; ; Complete Support SLA Details based on different models available here: https://www.automationanywhere.com/customer-support
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The chat is available on our automationanywhere.com portal as soon as the person browses for less than a minute.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: SLA: Severity 1 Initial Response: 4 hours, 2 hours, 1 hour based on Support Model Selected; SLA: Severity 2 Initial Response: 8 business hours, 4 business hours, 2 business hours based on Support Model Selected; SLA: Severity 3 Initial Response: 16 business hours, 12 business hours, 8 business hours based on Support Model Selected; SLA: Severity 4 Initial Response: 16 business hours; ; Complete Support SLA Details based on different models available here: https://www.automationanywhere.com/customer-support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Firstly, we provide a Free Trial or the Community Edition which is our free software solution to try our solution hands-on. Apart from that we have broad free e-learning modules as well as our very own YouTube channel (https://www.youtube.com/c/Automationanywhere) and resource page (https://www.automationanywhere.com/resources/asset-library). ; ; We have a complete onboarding service wherein right from product license to usage training and analysis or consultancy for RPA program is provided.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All Data can be extracted in form of Bot Files and other Database Files. As such, Automation 360 only stores Audit Logs, User Role-Based Access Details, Training data for IQBot extraction method and Bot Insight analytics.; ; Customers can ask for Audit Log and Database files during offboarding process.
• End-of-contract process: Automation Anywhere will keep customer data, configs (bots), IQ Bot data, and most logs for 30 days after the customer’s subscription ends. Some logs may be kept for up to 180 days after the customer’s subscription ends. Full details of the Data Processing Addendum and data retention policy can be found here:; automationanywhere.com/support/DPA.pdf

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Mobile App is a subset of Control Room features to expand the reach of RPA and accelerate the development of the digital-first enterprise.; ; The Automation Anywhere Mobile App allows users to start, stop, pause or resume bots, monitor the status of bots, and measures the ROI from their digital workforce in real-time.; The app is currently available from the Apple App store and Android Play store. Automation Anywhere Mobile expands the reach of RPA by empowering business users to:; • Gain unprecedented level of control over their digital workforce - Start, pause and stop bots anytime anywhere.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: The Automation Anywhere Control Room provides various APIs that allow you to customize the way that you (and your bots) interact with Automation Anywhere. Users can perform tasks such as manage bot deployments, create and manage credentials in the Credential Vault, create and manage user accounts and roles, and create and manage queues.; ; More detailed information: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/control-room-api/cloud-control-room-apis.html
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: We have a performance check in place as well as we guarantee 99.9% uptime with extremely low 0.001 milisec latency. Our Cloud Ops team constantly monitors and manages the resources. Each User has its own individual Tenant ID and each tenant's performance will not be affected by another.

Analytics

• Service usage metrics: Yes
• Metrics types: We don't provide service usage matrix as our pricing is not dependent on the hours use. Certain reports can be asked or are shared proactively by CSMs.; We have certain metrics around licensing and associated usage that can be shared by the assigned Customer Success Manager,
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Automation Anywhere

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: BotFiles, Audit Logs, BotInsights everything can be exported as XML, CSV or PDFs.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML, PDFs for Reports.
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Word File, Database Files, HTML, PDFs, Images etc.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.90%
• Approach to resilience: All our Services have High-availability and Disaster recovery. Automation Anywhere maintains emergency and contingency plans and has ISO; 22301 BCMS certification.; High Availability: Each regional data center presence Is designed with application-level high availability and highly available public cloud services across the region. Automation 360 Cloud follows industry standards best practices with a cloud uptime SLA of 99.9%.; Disaster Recovery: Backups are taken and maintained in an encrypted format to restore the service in the case of a disaster. Backups are taken every 6 hours to another region. If a disaster is declared for the primary region, a secondary; region is instantiated for all tenants using the backup taken every 6 hours. The current objectives for this recovery are:; • RTO (Recovery Time Objective): Time to get a new region up and running with the last backup; data restored = 6 hours.; • RPO (Recovery Point Objective): The maximum duration for data loss during a restore = 6 hours.
• Outage reporting: We have a status page where all service statuses are updated in Realtime.; ; Status Page: https://status.automationanywhere.digital/

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: The Control Room implements Separation of Duties through a configurable Role Based Access Control (RBAC) capability, addressing NIST AC 2, 3, 5 and 6. Default Admin role is available. The role-based accessibility model ensures each User has console-access, to view information or data that is relevant to the role assigned by the Control Room Administrator. User Roles and relevant privileges are assigned from the Security Console. One can create as many different roles as required and also publish a permission matrix on documentation portal to enable you to create a combination of roles and permissions that suit your organizational requirements.
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 07/09/2020
• What the ISO/IEC 27001 doesn’t cover: Scope of Registration: The Information Security Management System at Automation Anywhere encompasses all information assets and processes utilized for deployment, maintenance and management of cloud infrastructure required to support the product stack for the customers and provision of IT infrastructure ; management services provided by Information Technology, Information Technology Cloud Solutions and Cloud Operations team.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 03/25/2022
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: This is for all our product suite as well as cloud service. i.e. Software as a service.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: All Certifications can be viewed at: https://www.automationanywhere.com/compliance-portal

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Automation Anywhere Inc.'s Global Information Security Policy (GISP) and procedures identifies responsibilities and establishes the goals for consistent and appropriate protection of the organization’s Information Assets. Implementing this policy reduces the risk of accidental or intentional disclosure, modification, destruction, delay, or misuse of Information Assets. This policy enables the Information Security (IS) Office to provide direction for implementing, maintaining and improving the security of Information Assets. ; ; Please see the security overview document as attachment.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All teams at Automation Anywhere follow Agile methodology for delivery and can respond swiftly and effectively to any change that the business demands. A change request works its way from various sources (customers, stakeholders, product vision etc.) to the product backlog as user stories from where the team can pick them up as a part of iterations. Hence, Agile allows changes to happen on a regular basis– not as any special change event. The regular show and tell of the ongoing work keeps the stakeholders well informed and helps to make any course correction as & when required.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Cloud infrastructure is configured based on industry and vendor-specific security best practices to ensure that misconfigured resources do not result in data exposure. All cloud infrastructure is continuously monitored to meet these best practices and any deviation is remediated based on risk to customer data assets. In addition to security configuration, all cloud resources including virtual machines, 3rd party software components, and applications are regularly scanned for security vulnerability and then prioritized and remediated in accordance with defined SLAs. Network access to infrastructure and cloud application is limited to approved TCP/IP ports and VPN connected devices.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Visibility into activity in cloud environments is critical for monitoring and identifying security events and incidents. All resources in Automation Anywhere cloud are configured to log security events and send them to a centralized SIEM solution. SIEM is used to build a usage baseline of cloud activity to detect deviation, monitor changes to security posture, and correlate threat data which is then investigated by the security team.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Security Incident Management policy and process shall apply to all incidents resulting from violation of Information Security policies or processes / standards. ; These include but are not limited to: ; • attempts (either failed or successful) to gain unauthorized access to a system or its data ; • unwanted disruption or denial of service ; • the unauthorized use of a system for the processing or storage of data ; • changes to system hardware, firmware, or software characteristics without the owner's knowledge, instruction, or consent

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  boxxe is committed to supporting environmental protection and improvement and to delivering and influencing environmentally conscious solutions to address the critical issue of climate change, focusing on achieving net zero greenhouse gas emissions and influencing all stakeholders towards environmental protection and improvement. ; Our latest Carbon Reduction Plan, available on our website confirms we are carbon neutral across all sources of emissions through investing in the Carbon Exchange-Traded Commodity. We aim to reach Net Zero by 2050 at the latest through emissions reduction initiatives e.g. renewable electricity procurement and supplier engagement.; Environmental protection is embedded in everything boxxe does and offers and we are proud to have been named as a finalist in the Best Value Chain Initiative category at the CRN Sustainability in Tech Awards 2024. ; We maintain an accredited ISO 14001 Environmental Management System covering the entire scope of our business, and our goal is to be recognized as the UK’s most sustainable IT reseller and service provider.; boxxe is committed to adopting, promoting, and implementing the principles of a Circular Economy and have developed a Circular Management Plan which articulates our strategy for waste minimisation and the enhancement of material reuse and recycling in our operations and the products we supply. This underscores our dedication to environmental stewardship, resource efficiency, and sustainable growth, driven by innovative and accountable resource and waste management practices.; We ensure that our supply chain is aware of and understand our environmental policies and we work with them to manage and continuously improve their environmental performance. We prioritise the purchase of recycled, recyclable, or re-furbished products and materials where these alternatives are available, economical, and suitable.; We conform to WEEE regulations and seek to sustainably reduce, reuse, and recycle, to ensure we and our customers minimise the impact of IT waste on the environment.

  Covid-19 recovery

  The COVID-19 pandemic fundamentally changed boxxe’s ways of working, leading us to implement a fully remote workforce to maintain customer service and operational functionality during the crisis. This transition enabled us to develop and implement a "Work from Anywhere in the UK" policy. By allowing our employees to work from any location, we have broadened our recruitment reach, enabling us to attract the best talent regardless of their geographic location. This approach has reduced barriers to inclusion, enhanced employee retention, and supported a healthier work-life balance. Additionally, remote recruitment strategies have allowed us to target candidates from areas particularly impacted by Covid-19, thereby positively contributing to their local economic recovery.; Recognising the significant skills shortages highlighted by the pandemic within the IT industry, we have taken proactive steps to retain and enhance our workforce's capabilities. We encourage continuous training and development in our employees' respective fields of expertise. Experienced staff and external specialists provide mentoring, offering a hands-on learning experience that ensures the effective application of newly acquired skills. Moreover, we are committed to inspiring the next generation by inviting local youth to experience the day-to-day life of our tech teams and organising regular hackathons and think tanks for soon-to-be graduates, providing them with career guidance.; Building on our pandemic experiences, we have developed a robust business continuity plan, ensuring that we are well-prepared to maintain uninterrupted service in the event of a similar crisis. It is worth noting that during the height of COVID-19, our strategies allowed us to maintain seamless business operations, underscoring our resilience and adaptability in challenging times. This foundation not only prepares us for future challenges but also reinforces our commitment to innovation and excellence in a post-pandemic world.

  Tackling economic inequality

  boxxe is committed to addressing disparities in employment, skills, and pay within our workforce and across our supply chain. Our ‘Work from Anywhere in the UK’ policy allows us to recruit the best talent regardless of their geographic location, removing barriers to inclusion, improving retention, and promoting a healthier work-life balance. By enabling staff to work remotely, we foster collaboration and create more equitable opportunities for all potential and current boxxe employees.; To address the skills shortages in tech industry, we invest in our staff’s continuous in-work skills development, facilitating career progression and helping retain talent. All staff have access to on-demand learning opportunities, available irrespective of role or seniority. We provide funding for a variety of training programs: specialist vendor/industry accreditations and professional qualifications. Experienced staff provide mentoring, ensuring that newly acquired skills are applied effectively.; We are dedicated to maintaining a robust and diverse supply chain by actively supporting SMEs, startups, and specialist suppliers. We invite these partners to collaborate with us, providing them with a route to market and guidance on best practices in industry and environmental, social, and governance (ESG) standards. Moreover, we have created the boxxe Community, where every employee can contribute 11½ days each year to support community and social value activities. We prioritise a local-first approach to giving, ensuring that support reaches grassroots charities and local causes where it is needed most. This includes our involvement in the 'Graduation to Employment' programme where experienced personnel volunteer to provide career coaching to university graduates.; Through the boxxe Academy, we offer apprenticeships and seasonal internships to encourage the next generation into IT. We welcome interns and apprentices to our customer service, HR, service delivery, and service delivery teams, providing them with all-round experience to kick-start a career in tech.

  Equal opportunity

  Equal opportunities, and our dedication to DEI are rooted in our mission to Making Tech Human.; boxxe is committed to a workforce that reflects diverse populations with the skills to drive a compassionate and inclusive culture and a genuine sense of belonging. We embed inclusivity, celebrate uniqueness, and foster collaboration to eradicate inequalities in employment, skills, and pay in our workforce and our supply chain.; Recruitment is focused on inclusivity and fairness, encouraging diversity in ethnicity, gender, sexuality, and socio-economic backgrounds by anonymising our candidates, concentrating on the alignment of their skills and experience, reducing conscious or unconscious bias. Our Competency Framework gives employees clear guidance on progression and developing the necessary competencies for higher level roles, integrating both technical and behavioural aspects in a Skills Matrix, and mapping out potential career paths. We offer online training and invest in our staff’s professional qualifications. Our annual pay review maintains market-aligned salaries, and we are a certified Real Living Wage employer. We offer enhanced, inclusive family policies including maternity, parental, and fertility-treatment paid leave. ; We hold Flexa accreditation and operate a ‘Work from Anywhere in the UK’ policy which enhances accessibility for candidates facing barriers to inclusion, bolsters retention and facilitates a healthier work-life balance. We are a Level 1 Disability Confident Committed employer, aiming to achieve Level 2 by 2025. We actively address underrepresentation, particularly women in tech, and racial inequality as a founding member of Technology, Community for Racial Equality. We are proud of our advancement of female leadership, recognised at the CRN Women & Diversity in Channel Awards 2023. Our involvement with the Stonewall Diversity Champions reflects our dedication to LGBTQ+ allyship. ; As a silver accredited Armed Forces Covenant member, we work to help create employment opportunities for ex-service personnel and support staff who are military reservists.

  Wellbeing

  boxxe’s Wellbeing Strategy, built on direct feedback from our employees, reflects our dedication to prioritising our workforce’s mental, physical, social, and financial wellbeing. This holistic approach recognises the importance of a comprehensive support system for overall health, satisfaction, and effectiveness of the workforce. We adhere to the Mental Health at Work Commitment and incorporate elements from the Thriving at Work guidance, despite being an organisation of less than 500 employees. This includes tailored mental health support, financial advice and low interest support loans, an EPA, occupational health support, and counselling services provided in-house by Mental Health First Aiders.; We champion a healthy workplace environment through the Mindful Business Charter, which emphasises removing unnecessary stress and promoting mental wellbeing with strategies including smart meetings, respecting rest periods, and mindful delegation. This charter serves as a guideline for all employees on small, practical changes to safeguard personal and colleague health.; To encourage open discussions about health, we foster a supportive culture where physical and mental health issues can be openly discussed, creating a safe space for employees to express concerns. We encourage our staff to participate in the boxxe Community programme, which has been shown to positively impact physical and mental wellbeing.; Our proactive engagement with the workforce includes regular wellbeing surveys, specialised training for managing stress at work, and comprehensive health benefits that cover physical and mental resources. We promote active lifestyles through incentivised physical activities, and we maintain health and safety standards in line with our ISO 45001 accreditation. We ensure wellbeing extends to our supply chain through our Supplier Code of Conduct, emphasising the importance of ethical standards and worker health and wellbeing, demonstrating our dedication to fostering a culture of health and wellbeing across all facets of our operations.

Pricing

• Price: £6,744 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: There is no limited features in free version. We provide the complete Automation 360 solution with its full features.; • Automation 360 has you covered:; • End-to-end automation with a cloud-native platform; • Automatic process discovery; • Real-time RPA analytics; • AI-powered document extraction
• Link to free trial: Free Trial: https://www.automationanywhere.com/start-free-trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.