MDB Service Consulting Ltd

MDB Digital Agile Programme Management

MDB Service Consulting delivers Digital Agile Project Management for both Digital Services, as well as more tradition software development projects. We ensure project delivery and feedback can be acted upon quickly, that responsive changes can be made at each stage of a sprint or product cycle during programme delivery.

Features

  • Leveraging the best practices of Agile Programme Management
  • Product Backlog, Scrum Backlog
  • Scrum Run - planning, design, development, & testing
  • Increments, Sprint Review and Retrospective
  • Focused on Digital Services, as well as Software Development
  • Covering: Big Data, Analytics, AI, Automation, New technologies
  • Covering: IT Operations Management (ITOM) and Discovery solutions
  • Covering: ITSM IT Service Management (BMC Remedy, BMC Helix, ServiceNow)

Benefits

  • More adaptability: manage changing priorities, short sprint cycles
  • Improve project predictability: through clearer project visibility
  • Improve project predictability: through regular reporting updates
  • Greater customer satisfaction: focus on customer collaboration
  • Input to Talent, Process & Technology Digital Transformation programme
  • Enable long-term programme benefits to Digital programmes
  • Happier project teams: Agile teams are more autonomous
  • Happier project teams: New ideas, innovate, and problem-solve

Pricing

£715 to £1,430 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Mike@mdbsc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 6 3 9 8 1 5 0 0 3 6 6 5 1 0

Contact

MDB Service Consulting Ltd Mike Braithwaite
Telephone: 07985652954
Email: Mike@mdbsc.co.uk

Planning

Planning service
Yes
How the planning service works
MDB Service Consulting have delivered numerous Agile Projects and Programmes, focusing on the core attributes of the Agile Development Cycle:
Product Backlog

Sprint Backlog

Scrum Run - planning, design, development, & testing

Increments

Sprint Review and Retrospective

Leading to the Final Product release

The MDB Service Consulting approach, delivers the following benefits in addition to faster time to project outcomes.

More adaptability: to manage changing priorities with designated short sprint cycles.

Improve project predictability: through clearer project visibility, and regular reporting updates,

Greater customer satisfaction: through greater focus on customer collaboration

Happier project teams: Agile teams are more autonomous with the freedom to suggest new ideas, innovate, and problem-solve
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • ITSM Service Toolset (e.g. BMC Remedy, ServiceNow)
  • Cloud Implementations
  • BMC Control M (Workload Automation)
  • ITOM Service Toolsets (e.g. ServiceNow, BMS, SolarWinds)
  • Big Data (e.g. Dynatrace)

Training

Training service provided
Yes
How the training service works
MDB Service Consulting experts work with you to design a tailored talent transformation journey leveraging Udacity’s Talent Transformation Suite. Leverage Udacity’s Digital Competency Platform to access in-demand skills like AI, data science, and cybersecurity through exclusive talent training content—refined over 10 years with industry leaders from Google, Amazon, Microsoft—that is easy to deploy.

Talent transformation courses focused on:
Artificial Intelligence: 14 nanodegree programs and 49 unique projects
Autonomous Systems: 4 Nanodegree programs & 27 unique projects
Business: 7 Nanodegree programs & 33 unique projects
Cloud Computing: 8 Nanodegree programs & 28 unique projects
Cybersecurity: 6 Nanodegree programs & 14 unique projects
Data Science: 12 Nanodegree programs & 47 unique projects
Executive Leadership: 3 Nanodegree programs & 3 unique projects
Programming & Development: 16 Nanodegree programs & 66 unique

In addition, we offer training and certification on BMC products, especially, Workload Automation solutions - BMC Control-M and BMC Helix Control-M
Training is tied to specific services
Yes
Services the training service works with
  • BMC Control-M Workload Automation
  • BMC Helix Control-M Workload Automation
  • Udacity Courses: Kaggle, AWS, Nvidia, Facebook AI, IBM Watson
  • Udacity Courses: Courses created with BMW and Mercedes Benz
  • Udacity Courses: Google, Mailchimp, HubSpot, Hootsuite, Appen, Facebook, MOZ
  • Udacity Courses: Microsoft, AWS, OpenSUSE, Nutanix
  • Udacity Courses: Tableau, Insight, Alteryx, IBM Watson, MODE
  • Udacity Courses: UIPath
  • Udacity Courses: Amazon Alexa

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
MDB Service Consulting has extensive experience in assisting customers with setting up and migrating on premise to cloud solutions. Our expert team will work closely with your business and technical staff to smooth the implementation and ensure that the transition takes place seamlessly. We understand that moving to a hosting partner requires a change in how your company operates, and we will help with this cultural shift as well as the regulatory and audit requirements that process changes involve.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • ITSM IT Service Management (BMC Remedy, BMC Helix, ServiceNow)
  • ITOM IT Operations Management
  • Ortom8 Workload Automation Platform Subscription Service
  • Ortom8 Workload Automation Managed Service
  • Replace ASCI ActiveBatch, Broadcom Autosys, Dollar Universe
  • Replace Automic, CA, IBM Tivoli, RunMyJobs, Redwood, Tidal, AppWorx
  • BMC Helix Control-M, implementations, upgrades and enhancements
  • BMC Control-M, implementations, upgrades and enhancements
  • Udacity Digital Transformation Platform

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
When your organisation implements cloud ITSM solutions, we can provide support for Unit, Integration, Performance and User Acceptance Testing. We can either directly manage or work alongside your existing test practice to ensure that your current solution meets your technical and business requirements.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
MDB can provide hosting and support services for BMC Control M, BMC Helix Control-M, Ortom8 Workload Automation Subscription Service, and Udacity Digital Transformation Platform

Service scope

Service constraints
MDB Service Consulting Services do not have any constraints. Services can be delivered in any Geo-Location, either remotely or preferably on the Customers site. Our Ortom8 Workload Automation Platform Subscription Service is build on the UK instance of AWS.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Schedule:
Core Operating Hours: 08:00 to 18:00 Monday to Friday UK business hour, excluding published holidays

80% within 2 business hours
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Support levels
MDB Service Consulting is a consultancy company, therefore doesn't supply any 'Support Services' outside of those to support the customer programme of work. Any support will be supplied in accordance to the consultancy rate card and the customer agreed State of Work.

For reselling of BMC, Dynatrace and Udacity Services, we support the core support hours, as provided by the supplier organisations.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
BMC Software Inc. Dynatrace Inc. Udacity Inc.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

MDB Service Consulting services are fully focused to support customers digital transformation programmes that actively fight climate change through numerous services, including:

* Removal of legacy and costly IT hardware and software
* Move of services into the cloud
* Service modelling to support business cases for change
* Workload Automation services moved onto Ortom8 Workload
* Automation Platform Subscription service
* Workload Automation Ortom8 Managed Service

Our services are designed to reduce carbon footprint through the use of SaaS, PasS and IaaS products and services, leveraging public and hybrid cloud services.
Covid-19 recovery

Covid-19 recovery

MDB Service Consulting Ltd is committed to supporting customers covid recovery plans and activities and is able to offer flexible payment terms, different levels of support, training and guidance as needed.
Tackling economic inequality

Tackling economic inequality

Social purpose part of the business ethos of MDB Service Consulting Ltd. From supporting customers develop existing or create new businesses and new employment opportunities, to supporting start up businesses and charity organisations, MDB is committed to tackling economic inequality. Our overriding vision is to help lower the unequal distribution of income and opportunity between different groups in society.

We aim to do this through:

MDB Service Consulting for Start Ups - offering favourable terms, support and technical assistance to new business ventures.

MDB Service Consulting for Education - offering discounts, support and technical assistance to education organisations, universities and colleges.

MDB Service Consulting Ltd adheres to the Prompt Payment Code best practice of paying suppliers on time, giving clear guidance to suppliers and encouraging good payment practice to customers and partners.
Equal opportunity

Equal opportunity

MDB Service Consulting Ltd is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

MDB Service Consulting Ltd, in providing services to its customers, is also committed against unlawful discrimination of customers or the public.

Our policy's purpose is to:
1. Provide equality, fairness and respect for all in our employment.
2. Not unlawfully discriminate because of the Equality Act 2010 protected characteristics.
3. Oppose and avoid all forms of unlawful discrimination.

MDB Service Consulting Ltd commits to:
1. Encourage equality, diversity and inclusion in the workplace as they are good practice and make business sense.

2. Create a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.

3. Take seriously complaints of bullying, harassment, victimisation and unlawful discrimination by fellow employees, customers, suppliers, etc, in the course of the organisation's work activities.

4. Make opportunities for training, development and progress available to all staff, who will be helped and encouraged to develop their full potential.

5. Make decisions concerning staff based on merit (apart from in any necessary and limited exemptions and exceptions allowed under the Equality Act).

6. Review employment practices and procedures when necessary to ensure fairness, and also update them and the policy to take account of changes in the law.

7. Monitor the make-up of the workforce rot ensure conformance.
Wellbeing

Wellbeing

MDB Service Consulting Ltd recognises the protection of health and the promotion of wellbeing as important factors in sustaining work and supporting job satisfaction and success in the businesses we engage with - both internally, as well as working with our customers. MDB Service Consulting Ltd is fully committed to providing a working and living environment for its staff which minimises risk to health and promotes positive wellbeing. We aim to deliver this commitment through:

Providing an environment in which staff who have health problems that may affect their work receive suitable support, and that reasonable steps are taken to make adjustments to their work circumstances to enable them to achieve their full potential. We actively support customers wellbeing policies and best practices around health.

Promoting the health and wellbeing of staff through its management policies, support services, information networks, and by means of health promotion campaigns.

Encouraging staff to declare any relevant health or wellbeing matters to enable the business to identify and implement appropriate measures to actively support them. We respect the confidentiality of staff making such declarations and will ensure that information is only shared where it is appropriate to do so (i.e. to support the individual or to prevent harm to the individual or to others).

Pricing

Price
£715 to £1,430 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Mike@mdbsc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.