Agile Byte Ltd
Applications & Services Management
Agile Byte's Applications & Services Management is an innovative and cost effective way of improving services and value for money across a disaggregated environment. Our Applications & Services Management Service drives cooperation and collaboration between SIAM, suppliers and customers alike, focussing on the people challenge in delivering multi-sourced services.
Features
- Immediate improvements to the existing ecosystem
- Focus on service excellence in your IT space
- Insight on performance and suggestions to improve services
- Sustainable performance through active management
- Supports and enhances SIAM effectiveness
- Low investment requirement
- Fixed price with risk transfer
- Opportunity to share costs with suppliers
- Application assessment conducted for on-boarding
- Application inventory made
Benefits
- Develop vision and introduce collaboration agreement for the ecosystem
- Create structures and frameworks to underpin the ecosystem
- Monitor and align behaviours through an incentive mechanism
- Operates independently from SIAM function
- Active management of the supplier digital ecosystem including in-house teams
- Rapid delivery of benefits
- No expensive and time consuming investment in process/tools
- Independent and trusted to be impartial by suppliers
Pricing
£450 to £1,300 a person a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at James.hodgson@agilebyte.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 6 4 0 6 8 4 9 3 2 7 6 8 7 0
Contact
Agile Byte Ltd
James Hodgson
Telephone: 07973 155968
Email: James.hodgson@agilebyte.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- We offer a pre-engagement planning service to map out customer needs and determine a workable delivery approach. We are also able to provide complementary Business Analysis services to undertake more detailed requirements analysis, where needed.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We offer a transition of service to a number of vendor specific Cloud services.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Amazon AWS
- UKCloud
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We offer a quality assurance and performance service as part of the initial on-boarding assessment and on-going review of service.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- Helpdesk support
Service scope
- Service constraints
- Scope of application support will be made as part of the initial on-boarding assessment
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- According to the SLA
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Support levels to be agreed at initial Application assessment as part of the on-boarding stage
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QSL Ltd
- ISO/IEC 27001 accreditation date
- 19/12/2019
- What the ISO/IEC 27001 doesn’t cover
- Customer specific processes and procedures which Agile Byte are required to follow in the delivery of services.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At Agile Byte, we recognise that climate change is the defining challenge of our time. As stewards of the planet, we are resolute in our mission to mitigate its impact. Here’s how we lead the charge: 1. Carbon Neutrality: - We pledge to achieve net-zero carbon emissions across our operations. - Through energy efficiency, renewable sources, and carbon offsets, we minimise our footprint. 2. Sustainable Practices: - Circular Economy: We design products with longevity in mind, promoting reuse and recycling. - Supply Chain Responsibility: Our suppliers adhere to eco-friendly practices. - Reducing Waste: We encourage responsible consumption. 3. Innovation and Research: - We have invested in green technologies, including an innovative domestic heating startup. 4. Transparency and Reporting: - We disclose our environmental impact openly. - Regular sustainability reports hold us accountable. 5. Inspiring Change: - We encourage customers to make sustainable choices. - Our campaigns raise awareness and inspire collective action. 6. Long-Term Vision: - We envision a world where business thrives without compromising the planet. - Our commitment transcends quarterly reports—it’s about safeguarding generations to come. In summary, at Agile Byte, we don’t just adapt to climate change; we drive transformation. By weaving sustainability into our DNA, we contribute to a healthier, more resilient Earth.Covid-19 recovery
At Agile Byte, we remain committed to the well-being of our employees, customers, and communities. During the pandemic we were able to scale rapidly to fully remote working operations without disruption to our ongoing projects and support operations. As we navigate the challenges posed by the pandemic and its aftermath, we prioritise safety, resilience, and support. Through responsible business practices, empathy, and adaptability, we aim to emerge stronger together.Tackling economic inequality
At Agile Byte, we recognise that economic disparities persist globally. As a responsible corporate citizen, we actively work toward a more equitable society. Here’s how we champion economic justice: 1. Fair Wages and Benefits: - We ensure that every employee is fairly remunerated. 2. Supplier Diversity: We collaborate with diverse suppliers including other SMEs. By supporting small businesses, we contribute to economic growth in underserved communities. 3. Inclusive Hiring Practices: - We actively recruit from diverse backgrounds, aiming for representation at all levels. - Our commitment extends beyond tokenism—we foster an inclusive workplace culture. 4. Long-Term Vision: We envision a world where economic opportunities are accessible to all. In summary, at Agile Byte, we don’t just talk about economic equality; we aim to dismantle barriers. By fostering economic empowerment, we contribute to a more just and prosperous future.Equal opportunity
At Agile Byte, we firmly believe in equal opportunity for all. We actively promote diversity, foster an inclusive work environment, and ensure fair treatment regardless of race, gender, age, or background. Our recruitment processes are fair, transparent, and free from bias. We actively seek talent from all backgrounds, regardless of race, gender, age, disability, or sexual orientation. Additionally, we collaborate with diverse suppliers, supporting small businesses and enterprises. Our procurement practices prioritise inclusion and economic empowerment.Together, we strive to create a workplace where everyone’s talents are recognised and valued.Wellbeing
At Agile Byte, our commitment extends beyond profits—it encompasses the holistic wellbeing of our staff and customers. We recognise that a thriving workplace and satisfied clientele are the cornerstones of sustainable success. Here’s how we champion wellbeing: 1. Employee Wellness: - Health and Safety: We invest in robust health and safety protocols, ensuring our employees work in secure environments. - Work-Life Balance: Our flexible work arrangements empower staff to maintain equilibrium between professional and personal lives. - Physical Fitness: We encourage physical activity through fitness challenges, and wellness incentives. 2. Inclusive Culture: - Diversity and Inclusion: We celebrate differences and actively promote diversity. Our inclusive culture ensures everyone feels valued and respected. - Equal Opportunities: We offer equal growth opportunities regardless of gender, ethnicity, or background. - Empowerment: Staff voices matter. We listen, act on feedback, and empower employees to contribute to decision-making. 3. Customer Wellbeing: - Safe Spaces: Our physical and digital spaces prioritise customer safety. Cleanliness and hygiene are non-negotiable. - Product Quality: We rigorously test and ensure the safety of our products, aiming for excellence. - Transparent Communication: We keep customers informed about any changes, ensuring trust and transparency
Pricing
- Price
- £450 to £1,300 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at James.hodgson@agilebyte.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.