PRISM INFOSEC

LuxisAI (PTAAS)

LuxisAI is a Penetration Testing as a Service (PTaaS) platform developed and managed by Prism Infosec Ltd. LuxisAI provides agile procurement, engagement and live reporting of project delivery and testing, fundamentally changing the delivery of cyber security services to clients. LuxisAI is Cloud Hosting in a secure environment.

Features

• Live Reporting
• Agile Procurement of testing services
• Self-Service Functionality throughout lifecycle of PTAAS
• Unified Interface and easy to use
• Risk Quantification and actionable findings
• Compliance Tracking dashboard
• Chat Functionality, with consultants to discuss testing and results
• Service Catalogue of offerings in the PTAAS space
• Single-Sign On Capabilities
• Role-Based Access Control for easy user management

Benefits

• Immediate visibility of vulnerabilities as they are discovered
• Schedule, scope and begin security testing on your terms
• Identify recurring issues and track risk reduction over time
• Rapidly procure and engage from our service catalogue
• Export engagement data to support audits and reporting
• Communicate directly with our team through the platform
• SC accredited platform for government projects

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@prisminfosec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

364255737945362

Contact

Andrew Turner
01242652100
contact@prisminfosec.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Users are notified of planned maintenance windows, where possible maintenance windows are planned outside of typical business hours to avoid disruption.
• System requirements: Internet Connection

User support

• Email or online ticketing support: Yes
• Support response times: We continuously monitor all support tickets, questions and queries and aim to respond as quickly as possible. ; ; During weekdays, responses are typically provided promptly. At weekends and public holidays, response times may be slightly longer due to reduced availability
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is available to users through the LuxisAI platform, users are able to communicate directly with their assigned account manager and consultant.
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Support is provided free of charge to users of the platform, support is typically provided via email or chat but can be delivered via phone or video call where applicable.; ; Customers can raise support requests via their assigned Account Manager or by contacting the LuxisAI Support email. Technical queries are handled by a dedicated support engineer.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: LuxisAI provides a structured and lightweight onboarding process designed to ensure customers can start using the service quickly and effectively.; ; Initial onboarding is supported directly by Prism Infosec, where we assist with setting up the first client user and validating access to the platform. The platform is designed to be intuitive and self-explanatory, enabling users to become productive with minimal guidance.; ; Comprehensive user documentation is provided to support ongoing use of the service, covering core functionality and common workflows. User support is readily available to assist users during the onboarding process and beyond when required.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The platform does not store or retain any project data. Instead, it connects securely to a range of information sources maintained by Prism Infosec, enabling data to be retrieved, displayed and visualised. ; ; Only user account data is stored on the platform, which is removed when a user requests for their account to be deleted.
• End-of-contract process: LuxisAI is provided on an ad-hoc, on-demand basis and does not require customers to enter into a fixed-term contract. Customers may use the service as needed and can stop using the platform at any time without penalty.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding documentation is typically sent directly to clients via email.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application experience is optimised for desktop devices, the user interface may vary on mobile devices.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: User demand is managed through a scalable architecture designed to handle changes in demand.; ; Resources automatically scale to accommodate increased load, ensuring that activity from specific users does not negatively impact the performance or platform availability experienced by others.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: The platform is hosted using Microsoft datacentres within the UK.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users are able to export project results in CSV and PDF format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • JSON
• Data import formats: Other
• Other data import formats: Data uploads are not supported.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: While we do not offer a formal SLA for availability, the platform is hosted on a highly reliable, managed cloud infrastructure designed for continuous operation. Scheduled maintenance is infrequent and communicated in advance to minimise disruption.; ; In the event of an unexpected outage, users may experience temporary service unavailability. As no formal SLA is in place, there is no financial compensation provided for downtime.
• Approach to resilience: The service is designed for resilience through a managed, cloud-based infrastructure that ensures continuous operation even in the event of hardware failures. ; ; Scheduled maintenance is carefully managed to avoid disruption, and the underlying architecture is designed to recover quickly in the event of failure.
• Outage reporting: Users will be notified via email of extensive or expected outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The platform maintains a segregated application for administrator access that is only accessible via VPN.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All Prism Infosec staff are subject to security awareness training during the onboarding process and on an annual basis at minimum thereafter. Staff must also adhere to the following policies, which are provided during onboarding and also made available on our intranet:; ; Information Handling Policy,; Mobile Device Policy,; IT Operations Policy,; Software Development Policy,; Data Processing Policy,; Risk Management Policy,; Employee Handbook (inc. Clear Desk Policy, Email and Internet Usage Policy),; ; Staff are required to confirm they have read and understood provided policies. The above policies are reviewed on an annual basis or more frequently where required.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow a structured change management process where services are tracked throughout their lifecycle using version control and separate development, staging and production environments. Changes are logged and managed through a ticketing system with each change assessed for potential security impacts before implementation. Changes are first deployed and reviewed in the staging environment to validate functionality and security controls prior to being pushed to our production environment. Configuration updates and planned changes are also reviewed during weekly stand-up meetings to promote visibility and identify potential risks.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a proactive vulnerability management process that assesses potential threats to our services using internal threat intelligence and automated security tooling. ; ; As a cyber security organisation, we maintain curated internal threat feeds sourced from multiple channels, which are actively monitored and communicated to development and IT teams to ensure timely awareness and response.; ; We leverage tools such as Snyk to scan code and dependencies for known vulnerabilities, allowing for early identification and remediation of potential issues. Patches are deployed in-line with our internal patch management schedule, ensuring higher risk issues are addressed as a priority.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use active protective monitoring processes to identify potential compromises by continuously reviewing firewall logs, application logs, system alerts and other monitoring data. This helps us quickly identify any unusual or suspicious activity. If a potential issue is detected, it is immediately escalated to our internal incident response team - as a CIR Level 2 certified organisation, we are able to respond to incidents straight away, ensuring any impact is minimised and risks are promptly addressed.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have a defined incident management process, documented in our incident management policy, which includes procedures for handling common incident types. Incidents can be reported by users via email, our collaboration platform, or directly to their line manager. All incidents are logged, managed and tracked through our Incident Management System (IMS) which provides full visibility from initial report through to resolution, and is used to produce incident reports and post-incident documentation where required.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus
• ISO/IEC 27001 accreditation date: Tuesday 10 March 2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: AAC
• ISO 9001 accreditation date: Wednesday 10 January 2018
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Aeaefa45-544b-4378-add7-86c15c513a9c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7577cfc5-a965-404d-b045-7f3c78fdd6fe
• Other security certifications: Yes
• Any other security certifications:
  • NCSC CHECK Penetration Testing Assured Service Provider
  • NCSC Cyber Incident Exercising (CIE) Assured Service Provider
  • NCSC Cyber Advisor Assured Service Provider
  • CREST Penetration Testing
  • CREST STAR/STAR-FS Red Teaming
  • CBEST Red Teaming
  • PCI QSA

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@prisminfosec.com. Tell them what format you need. It will help if you say what assistive technology you use.