Talos360 Ltd

Talos Applicant Tracking System for NHS

Talos Applicant Tracking System (ATS) for NHS is an advanced recruitment solution that streamlines the recruitment journey. Supporting end-to-end recruitment through Authority to Recruit, Job Advertising, Interview Booking, Onboarding, and more, Talos ATS offers a centralised, secure, and user-friendly platform, that saves recruiters time and money.

Features

• Direct integration with NHS jobs
• Branded, mobile responsive, accessible external and internal candidate careers pages
• Automated Authority to Recruit with multiple processes
• Customisable application forms, scored forms, panel shortlisting and anonymisation
• Build and maintain careers sites using our Content Management System
• Intelligent Talent Pool with unique search criteria
• Onboarding suite, automated references, eSignatures, pre-employment checks, microsite
• Comprehensive Reporting in real-time with scheduling and customisation
• Award-winning Support Centre for clients, candidates, and agencies
• GDPR compliant SAAS Cloud recruitment ATS software with SSO

Benefits

• Intuitive platform encouraging quick adoption with guided implementation, training included
• Enhanced candidate engagement with customisable communication and careers pages
• Increased visibility with integrated postings to over 70 job boards
• Seamless remote hiring through customisable video interviews and screening
• Manage candidates in a centralised GDPR compliant system
• Screening tools that reduce time to hire automated scored applications
• Improved Hiring Manager engagement and panel shortlisting integrated scorecards
• Seamless onboarding integration, including eSignature, HRIS transfer, pre-employment checks
• Informed recruitment strategy decision making with comprehensive data insights
• Support resources and chat available within the platform

£4,000 to £122,500 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matthew.walker@talos360.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

364410146097237

Contact

Matthew Walker
07815700823
matthew.walker@talos360.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are no service constraints. ; As a SaaS platform, Talos ATS is accessible via any internet browser. ; Service maintained is completed out of office hours, although majority of updates are achieved with no downtime.
• System requirements:
  • Internet Access
  • Microsoft Azure (required when Single Sign On - SSO requested)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Talos ATS has a structured Service Level Agreement (SLA) for responding to support questions, categorised by case types: ; ; Product Issue: For faults causing incorrect or unexpected system behaviour - Response time: within 8 hours.; ; Client Showstopper: For critical issues affecting a single client – Response: 30 minutes, with efforts to resolve within 4 hours.; ; System Showstopper: For serious problems affecting all clients - Response time: 30 minutes, with efforts to resolve within 4 hours.; ; Providing helpdesk support during the hours of 09:00 - 17:00 Monday to Friday, excluding Bank Holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Annual testing for accessibility compatibility
• Onsite support: Yes, at extra cost
• Support levels: Talos360 provides a robust implementation and support framework for its ATS (Applicant Tracking System), ensuring a seamless transition and efficient use for clients. Key features include:; ; Dedicated Service Consultant: Offers guidance during ATS deployment, ensuring best practices for optimal system use​​.; ; Support Team Accessibility: Access to a tiered support team (1st, 2nd, and 3rd line support) via a ticketing system aligned with SLAs, ensuring timely resolution of issues​​​​.; ; Live Chat: Available Monday to Friday, 9 am to 5 pm, for real-time support within the platform​​.; ; Account Management: Post-live, clients receive ongoing support for software updates and general queries from an Account Manager, ensuring continuous alignment with recruitment strategies​​.; ; Customer Success Manager: Post-launch support includes ATS health checks and best practices, enhancing overall system efficiency​​.; ; This comprehensive support structure is designed to maximize the effectiveness of the Talos360 ATS, ensuring organisations can attract, manage, and onboard top talent efficiently.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The implementation journey of Talos ATS is designed to be smooth and efficient, structured around several key phases: ; ; Introduction: Clients are introduced to their dedicated Service Consultant, who will guide them through the project. ; ; Starter System: Within 7 days of signed contract, a standard Talos ATS is provided to support live recruitment needs and assist with configuration. ; Configuration: Gathering of required information for Talos ATS setup, including company structure, users, and workflows. Specifications for the careers page are also defined during this phase.; ; Build: Based on the configuration details, the Talos support team constructs the system, tailoring it to meet the client's specific needs.; ; Testing (UAT): Clients begin User Acceptance Testing to ensure the system meets their requirements, with any necessary adjustments made based on feedback.; ; Training: Clients receive comprehensive training on system features and best practices to maximise system utilisation. ; ; Go Live: Following the launch of the ATS, the Service Consultant hands over to the Account Manager for ongoing support.; ; Ongoing Support: Account Manager, Customer Success, Online Help Guides, Videos, 1st line support team, live chat. ; ; This process is managed remotely, ensuring clients are well-supported and confident in using Talos ATS from day one.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Word
  • Video
• End-of-contract data extraction: Upon a contract's conclusion with Talos ATS, users initiate the data extraction process by contacting their Account Manager or the support team. Talos guides users through selecting desired data sets and the format, typically CSV or Excel, for extraction. ; ; A timeline is set, ensuring data delivery aligns with the contract's end. The process adheres to strict data protection protocols to maintain data integrity and confidentiality. Finally, Talos securely transfers the extracted data to the user, facilitating a smooth transition and ensuring users retain access to their valuable recruitment information post-contract.
• End-of-contract process: We’ll continue to facilitate a seamless transition, assisting you in closing accounts and ensuring that data is safely and securely ported to them according to their specifications.; This comprehensive support underscores our commitment to delivering a positive and hassle-free experience at every stage of your engagement with Talos360.​

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Talos ATS's interface is accessible on any device, including desktop PCs, laptops, mobile phones, and tablets. It is compatible with all currently supported web browsers.; ; Designed with a "mobile-first" approach, Talos ATS ensures that the candidate experience is optimised for mobile users, facilitating easy navigation and interaction for candidate and recruiters.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: JIRA
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Annual testing with comprehensive report from provider
• API: Yes
• What users can and can't do using the API: Talos offers a secure API that facilitates access to datasets, including information on active job postings, detailed candidate profiles, and onboarding data. Access to our API is granted upon request. Our dedicated technical support team is available to assist with any technical inquiries.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Talos ATS offers extensive customisation options to align with an organisation's unique recruitment processes and branding needs. Talos ATS customisation options include:; ; Workflows: Tailor recruitment and approval processes to match organisational needs.; Job Application Forms: Create custom fields to capture specific candidate information.; Communication Templates: Personalise email and SMS communications with candidates using branded templates.; Careers Page: Customise the look and feel to align with company branding.; ; Customising is conducted directly within the Platform; adjust settings easily without technical expertise. Through a user-friendly interface users can navigate and make changes intuitively.; ; Those with appropriate permissions can manage system configurations. Customisation is restricted to users with specific roles, ensuring policy compliance and security.; ; Talos ATS's flexible customization capabilities allow clients to optimise their recruitment processes, improve efficiency, and enhance the candidate experience while maintaining a strong employer brand.

Scaling

• Independence of resources: To guarantee that users aren't affected by the demand that other users are placing on our service, we utilize Azure's Platform as a Service (PaaS) automatic scaling capabilities. This feature dynamically adjusts computing resources in real-time based on user demand, ensuring optimal performance and minimal latency. Additionally, by employing Azure Traffic Manager, we effectively distribute user requests across multiple regions and instances. This not only prevents any single service point from becoming overwhelmed but also enhances the overall resilience and reliability of our services, ensuring a consistently efficient user experience.

Analytics

• Service usage metrics: Yes
• Metrics types: Talos ATS offers a comprehensive reporting functionality that enables users to generate detailed insights into their recruitment activities. With over 25 detailed reports, users can track and analyse key metrics such as applicant sources, time-to-hire, and recruitment efficiency. ; ; The platform allows for filtering by various criteria, ensuring relevant data extraction, and supports export in formats like CSV and PDF for further analysis. ; ; Scheduled reports can be automatically emailed, streamlining the monitoring process. This robust reporting suite empowers clients to make data-driven decisions, optimize their recruitment processes, and improve overall hiring outcomes.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported via the Talos Reporting Suite in various formats including CSV and PDF. ; Through effective Account Management, data sets can also be provided for PowerBI reporting.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Talos will ensure that the system, during any calendar month from the Go Live Date, is available to Supported Users for more than 99.5%.
• Approach to resilience: All client data is securely geolocated and redundantly stored across multiple Azure regions. This geographical redundancy provides robust protection against regional outages or disasters.; ; To further safeguard data, we take regular, ensuring that even in the event of data loss, we can quickly restore it to a recent state. These backups, along with incremental and long-term backups, are stored separately with rapid access and additional redundancy.; ; Our Recovery Time Objective (RTO) is set at 4 hours, meaning we aim to have our services restored within this timeframe. Additionally, our Recovery Point Objective (RPO) is just 5 minutes, ensuring minimal data loss in the event of an incident.; ; Our infrastructure is hosted on Microsoft Azure Services, leveraging the benefits of 100% Platform as a Service (PAAS). Azure's extensive security and privacy certifications, including ISO and SOC compliance, further bolster the security and reliability of our services.
• Outage reporting: In the event of an outage, we would notify customers directly via email and continue to provide updates on the status and activities to resolve the outage. In the event of service degradation, this can be displayed within the ATS itself.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Talos ATS ensures secure access to management interfaces and support channels through a combination of role-based access control (RBAC) and authentication mechanisms. ; ; Access to sensitive functionalities and data is strictly limited to users with the necessary permissions, which are defined based on the user's role within the organisation. ; ; This approach prevents unauthorised access and ensures that only designated personnel can view or modify recruitment data or configurations. ; ; Additionally, secure authentication methods, including passwords and, where applicable, two-factor authentication (2FA), safeguard access to the system, ensuring that support interactions and management tasks are conducted securely.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau (BaB), who themselves are accredited by UKAS
• ISO/IEC 27001 accreditation date: 11/01/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing - ISO27001:2022 covers all aspects of Talos360 Limited's business
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: World Pay
• PCI DSS accreditation date: 01/03/2023
• What the PCI DSS doesn’t cover: PCI-DSS covers aspects of online payments to Talos360 Limited
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: At Talos360, we prioritise information security through a range of comprehensive policies and processes. We demonstrate transparency and reliability by conducting annual penetration tests and making bug bounty results accessible to our customers. ; ; Our annual risk assessments of vendors support our products and services, ensuring adherence to privacy and security control frameworks. Talos 360 holds certifications for Cyber Essentials Plus and ISO27001:2022, offering assurances to our clients regarding our Information Security Management System.; ; Third parties undergo meticulous due diligence to ensure compliance with data protection laws and robust security measures. Our Software Development Lifecycle incorporates security practices from planning to release, including built-in vulnerability testing in deployment pipelines.; ; We engage a Crest-approved penetration test provider to examine our production architecture annually. Our Business Continuity Policy mandates regular updates and testing of the Business Continuity Plan.; ; With dedicated Information Security and Compliance management reporting to the CTO, we enforce strict adherence to policies. Talos infrastructure on Microsoft Azure Services ensures compliance with extensive security and privacy certifications. Data encryption, both at rest and in transit, and additional controls such as governance capabilities, further safeguard our customers' data.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Adheres to robust configuration & change management processes that align with industry-leading practices to ensure system integrity and security. ; We comply with supplier-defined controls which are established in accordance with internationally recognised standards, including ISO27001.; Our change management protocol involves thorough testing and review procedures before any changes are deployed in the production environment. This includes risk assessments, stakeholder reviews, and pre-deployment validations to minimize potential disruptions and ensure compliance with our strict security and operational standards. We maintain detailed logs of all changes, and our processes are regularly audited both internally and externally to ensure ongoing compliance and effectiveness.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Talos360's vulnerability management process includes the following key practices:; ; Threat Assessment: Talos360 continuously assesses potential threats to its services through active monitoring and analysis of cybersecurity trends and vulnerabilities.; ; Patch Deployment: Critical patches are deployed as soon as they become available. For high-priority issues, patches are implemented immediately to minimise potential exposure.; ; Information Sources: Talos360 sources its threat intelligence from reputable cybersecurity vendors and stays updated through cybersecurity advisories and collaborations with industry-leading security experts.; ; This structured approach ensures that vulnerabilities are quickly identified and mitigated, enhancing the security and reliability of Talos360 services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Talos360 employs Azure PaaS services to implement comprehensive protective monitoring processes that align with industry best practices and regulatory requirements. We utilize Azure Monitor and Azure Security Centre, which provide advanced monitoring capabilities, threat detection, and proactive security recommendations to ensure the security and integrity of our services. These align to CSA CCM v3.0.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management is aligned to the ITIL methodology. Upon detection of an actual or suspected incident, our incident response team promptly addresses the situation to prevent escalation and mitigate impact. Affected customers are informed without undue delay, aiming for communication within 24 hours but not later than 72 hours. All incidents are documented to preserve details for post-incident analysis and reporting, ensuring continuous improvement and compliance with operational security principles.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Talos360, our commitment to sustainable development is one of the guiding principles in our work. Since concern for the environment is an integral and fundamental part of this commitment, we aim to reduce the impact on the environment as far as possible from our operations and practices. ; ; With sustainability and environmental improvements integrated into our business planning and decision-making, we’ve ensured that sustainability isn’t separate from our core business but forms part of a balanced overall strategy to achieve our goals and objectives. ; ; At Talos360, we’re committed to the following: ; ; - Calculating our carbon footprint annually and ensuring we work towards carbon neutrality. ; ; - Reporting our environmental data every month ; ; - Ensuring our electricity is sourced from 100% renewable sources – e.g. wind, hydro and solar. ; ; - Encouraging meetings, where possible, to be online rather than face to face, therefore reducing our business travel emissions ; ; - Allowing our people, where possible, to work with a hybrid model, home- and office-based. ; ; - Communicating and educating our people about our responsibility for the environment ; ; - Maximising our recycling with facilities available within the office for recycling waste disposal. We also raise awareness internally to educate our people on what can go into the recycling bins and how to recycle more effectively. ; ; - Locking down all thermostats to optimise energy efficiency. ; ; - Supporting a cycle-to-work scheme. ; ; - Operating a car-sharing policy. ; ; - Where possible, utilising motion-activated lights. ; ; - Implementing an environmental, social, and governance policy that our people understand and adhere to and that is accessible to all key stakeholders through our website.

  Tackling economic inequality

  At Talos360, we’re passionate about supporting our people as much as possible. As such, we’ve been accredited as a Living Wage Employer by the Living Wage Foundation, reflecting our commitment to ensuring that all our employees and subcontractors earn wages that meet their everyday needs. ; ; In addition, we’ve implemented several schemes to give additional financial support to our people during a challenging economic climate. For example, we’ve introduced a healthcare cash plan scheme that provides our employees access to a GP 24 hours a day and support towards medical bills, including dental and optical treatment. We’ve also introduced a cost-of-living scheme which gave an additional £125 pounds a month to our people who earned below £26,000 for six months to support them with rising fuel bills.

  Equal opportunity

  Talos360 is 100% committed to eliminating discrimination and promoting equality of opportunity in all our working practices, internally for our colleagues and in all aspects of our day-to-day roles, including candidates, clients, and suppliers. ; ; As a business, we carefully evaluate our employment conditions to ensure that no individual, whether already employed or seeking employment, should be subjected to unfair treatment or discrimination based on age, disability, gender reassignment, marital status, pregnancy and maternity, race, religion or belief, sex (gender) or sexual orientation. ; ; For these reasons, that’s why we’re committed to: ; ; - Ensuring all colleagues are treated with dignity and respect and allowed to reach their full potential. ; ; - Implementing measures to ensure that all our employees, customers and suppliers are treated equally. ; ; - Ensuring all employment policies, practices, and procedures are fair and equitable to all our people (and potential colleagues) with progression within Talos360 based solely on knowledge, skills, ability, and experience.; ; To support the fulfilment of this commitment, we: ; ; - Have robust ED&I policies and procedures in place. ; ; - Review and communicate our ED&I policy annually. ; ; - Ensure all our employees undergo annual ED&I training. ; ; - Ensure all internal roles are advertised to give all our people the opportunity to apply. ; ; - Require all recruiting managers to undergo equal opportunities and unconscious bias training. ; ; - Celebrate and raise awareness internally on key dates each year. ; ; - Have an ED&I Focus group that meets quarterly to ensure ED&I is at the forefront of everything we do. ; ; - Support flexible working hours, ensuring our people have the flexibility to choose what hours work best for them. ; ; In addition, Talos360 is currently ranked in the Great Place to Work list as the 16th Best Workplace for Women in the UK (medium category), which validates our commitment to equality, diversity, and inclusion.

  Wellbeing

  At Talos360, we actively promote and maintain our people's mental health and wellbeing through our workplace practices, encouraging everyone to take responsibility for their own mental health and wellbeing. ; ; We provide our people with access to an Employee Assistance Programme (EAP), a complete support network that offers expert advice and compassionate guidance 24/7 and covers a wide range of issues. We strongly believe in providing an EAP service that offers not only reactive support when needed but also proactive and preventative support to deliver the best possible outcomes. ; ; Our EAP is a confidential employee benefit designed to help our employees deal with personal and professional problems that could be affecting them, covering home life, work life, health, and general wellbeing. The services available include access to counselling for emotional issues and a pathway to structured therapy sessions at their convenience, bereavement support, qualified and experienced counsellors who can help with grief, a range of CBT self-help modules, informative fact sheets and invaluable advice videos from leading qualified counsellors and access to a wellbeing app aimed at improving their health and wellbeing. ; ; Talos360 also offers our people a healthcare cash plan, which gives them access to a 24-hour GP and money for everyday healthcare, including dental treatment, optical care, chiropody, specialist consultations, diagnostic tests and scans, and complementary therapies. ; ; In addition, we’ve invested in several Mental Health First Aiders who can support our people with any mental health challenges. Finally, the company regularly hosts webinars on key wellbeing topics. Our most recent ones include Men’s Health, Imposter Syndrome, Perimenopause/Menopause, and Dealing with Change.

Pricing

• Price: £4,000 to £122,500 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The Talos ATS Free Trial includes access to our intuitive multi-poster, standard applicant tracking capabilities and reporting suite. Our free trial is offered for a period of 21 days.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matthew.walker@talos360.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.