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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Autodesk Build
SYMETRI LIMITED

Autodesk Build

Autodesk® Build provides a toolset for managing, sharing, and accessing project documents that results in streamlined workflows between the office and the field. The subscription includes mobile access to key design and build information, dashboards, reports, centralized user administration, Docs and Autodesk Build.

Features

  • Manage all design, quality, and safety issues from one place.
  • Capture and share information in a photo and video gallery.
  • Create and manage RFIs.
  • Create and track submittal items via submittal logs.
  • Track commitments made using meetings.
  • Publish sheets to the Field.
  • Standardize quality and safety inspections with forms.
  • Create and distribute custom field reports.
  • Manage change orders with visibility into impacts on the budget.
  • Keep projects on track with schedule.

Benefits

  • Create single source of truth for all relevant project schedules
  • Deliver projects on time and on budget
  • Improve project safety with data-driven decisions
  • Alignment of project documents and data between key stakeholders
  • Access relevant project data at the right time
  • Centralize and manage construction costs on one platform
  • Minimize rework and mistakes with proactive quality planning
  • Simplify the closeout process
  • Get a holistic view of projects with customizable dashboards
  • Evidence delivery of service to comply with Building Safety Act

Pricing

£200.00 to £1,500.00 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.brayshaw@symetri.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 6 4 4 7 3 3 0 3 0 1 0 5 8 2

Contact

SYMETRI LIMITED Richard Brayshaw
Telephone: 07540824860
Email: richard.brayshaw@symetri.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Autodesk Build is part of Autodesk Construction Cloud and fully integrated with the Autodesk suite of products - Revit, AutoCAD etc.
Cloud deployment model
Public cloud
Service constraints
There are no specific hardware requirements

A standalone video card is recommended when using the Viewer

RAM and CPU requirements are dependent on project size
System requirements
  • 64-bit browsers are recommended for optimal viewing experience
  • Internet Explorer 11 is not supported for use
  • Mobile users are recommended to use PlanGrid Build Mobile app
  • There are no desktop operating system requirements
  • For iOS supported version is 12.2+
  • For Android OS supported version is 6.0 (Marshmallow)+
  • Both US and Europe Data Centers are supported
  • No support for PlanGrid Build app older than 6 months

User support

Email or online ticketing support
Email or online ticketing
Support response times
Case logging and acknowledgement is immediate.
Response times will vary based on priority and query as per our support agreement terms and conditions.
Response times on weekends vary as per our support terms and conditions.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Autodesk Contruction Cloud: The Support Hub opens in the product and allows you to type a question in the text field and surface relevant help content. You can also launch a quick help workflow to show help for common workflows based on your location in the product. If you can’t answer your question right away through help topics or quick help workflows surfaced in the Support Hub, you’ll be able to open a case with our support team on the next screen.
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Support can be provided as draw-down on a time and materials consultancy basis (which can be used for training, configuration, consultancy, development, support) on a standard support contract basis or part of a bespoke service agreement.
The 3 levels of standard support contract are Gold, Silver & Bronze.
Pricing is dependent on size of deployment, number of licenses required and support level needs.
An account manager and customer success manager will be appointed to deliver the deployment requirements as fit.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
There are user guides, videos and documentation available.
We would strongly recommend purchasing training (onsite/online as desired), configuration and consultation to ensure that you setup the solution optimally to drive maximum benefit for your organisation. These services are outlined in the Symetri cloud support services.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
Word
End-of-contract data extraction
Users will be able to login to their account 30 days post the expiration date to retrieve their data. All data can be downloaded to a zip file in the formats it is held within the system. Alternatively Symetri can provide software solutions - Naviate Gemini/ArchiveHub - to retain the in perptuality in a structured format.
End-of-contract process
Documents stored in Autodesk cloud service remain available for 30 days after your subscription access expires. Be sure to retrieve any files stored in Autodesk cloud service before the end of this period. There is no fee for end of contract downloads.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Capabilities on the PlanGrid Build Field app include:

View and share sheets
Create markups
Compare sheets
Sync and download files
Add, view, and export photos on Android and iOS
View and create issues on Android and iOS
View and create RFIs on Android and iOS
View project members
Service interface
Yes
User support accessibility
WCAG 2.1 AAA
Description of service interface
Web interface (supported on all common browsers) or a mobile interface supported on iOS and Android
Accessibility standards
None or don’t know
Description of accessibility
The service is a native SaaS solution, accessible via web and mobile and required internet connection (mobile app works offline as well)
Accessibility testing
No specific interface testing with users of assistive technology has been done. We're working contniously with our customers to perform interface testing on most major feature we release. Our development cycle includes extensive user testing via beta versions prior to making the feature publicly available
API
Yes
What users can and can't do using the API
The Assets API allow to define the settings such as categories, custom attributes, and sets of statuses that are required to define assets, and then to create and modify assets within those settings. The Cost Management API allows to manage cost and budget changes.
The Forms API provides access to the data stored in the ACC Forms module. The Issues API (beta) creates and updates issues in your ACC projects. The Locations API allows you to manage and share the hierarchy of building areas in your project. The Photos API provides access to the data stored in the ACC Photos module. The RFIs API (beta) creates, tracks, and updates RFIs. The Relationships API creates, retrieves, and deletes links between entities across domains in ACC. The Account Admin API automates setting up projects, assigning project admins, and managing member and partner company directories. The Data Connector API (beta) retrieves data from Admin, Assets, Checklists, Cost Management, Daily Logs, Issues, Locations, Meeting Minutes, Relationships, RFIs, Submittals.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Project administrators can edit the template settings. They can also configure folder structure, folder permissions, issue settings, custom fields in RFIs, and form templates.
Users can configure issue settings to specify issue types, custom fields, permissions and root causes. Users can create form templates, organize them in folders, and archive existing forms that are no longer needed. You can create report templates by saving changes to an out of the box template directly or as a new template. Autodesk is also providing APIs to customize the user interface.

Scaling

Independence of resources
Autodesk's Cloud Services has in place, segregation between tenants in a multi-tenant environment (and segregation between the operational environments and the customer cloud environment). Additionally, production system availability and performance are continuously monitored.

Analytics

Service usage metrics
Yes
Metrics types
Users can extract project data from the Autodesk Construction Cloud unified platform for customized use in robust business intelligence tools like Power BI through Data Connector. It works across multiple projects within an account, can set up data reporting on a regular schedule, and returns data in a format easily used by business intelligence tools. Users can also leverage Insight module that delivers unified project-level data, analytics, and predictive insights. Construction IQ helps project teams manage risk and improve performance day-to-day.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Autodesk - Autodesk Build

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Autodesk Construction Cloud users can leverage Bridge to manage shared sheets and files for your project that have been transferred to and from other projects. Users can also export individual or multiple documents from the folder structure. Data connector allows users to extract data from all projects in your account either by running or scheduling data extractions. Users can also leverage 3rd party applications that allow to export certain project data or make use of the application APIs to export the data. The selection of the method depends on your project or company requirements.
Data export formats
  • CSV
  • Other
Other data export formats
  • IFC
  • PDF
  • BCF
  • Any of the formats uploaded to the application
Data import formats
  • CSV
  • Other
Other data import formats
  • IFC
  • OBJ
  • PDF
  • 50+ other formats listed here - https://knowledge.autodesk.com/support

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Autodesk provides availability information at https://health.autodesk.com, including unplanned outages. However, Autodesk does not provide an SLA.
Approach to resilience
To maintain high availability, Autodesk employs redundant application servers/services across multiple AWS Availability Zones/data centers that are load balanced for automated failover. Data is replicated across multiple AWS Availability Zones/data centers and uses automated failover for planned or unplanned maintenance. Additionally, Autodesk maintains and business continuity plan and disaster recovery process.
Outage reporting
Outages are reported through a public dashboard (Autdoesk Health Dashboard: https://health.autodesk.com) and email alerts (subscription based)

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
In addition to user ids and passwords, Autodesk's Cloud Products/Services support two-factor authentication to add a second level of authentication to a user account during login.
Access restrictions in management interfaces and support channels
Autodesk ensures the confidentiality of customer data by limiting access. Customer data is limited and restricted to authorized individuals. Access provisioning is designed to permit system users access to information they need based on their role in the system and restrict them from accessing information not needed for their role. Autodesk commits to adequately securing customer data as part of its Cloud Services. In addition, Autodesk uses encryption technology to encrypt uploaded customer data at rest and in transit.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
PECB
ISO/IEC 27001 accreditation date
01/12/2020
What the ISO/IEC 27001 doesn’t cover
Autodesk Corporate Offices and Corporate Data Centers (note: Autodesk Cloud Products and Services in AWS are in-scope)
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Tevora
PCI DSS accreditation date
14/12/2021
What the PCI DSS doesn’t cover
While Autodesk is PCI DSS certified, the products themselves do not process cardholder data.
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
SOC2 (SSAE 16); TISAX (Munich, Germany & Dublin, Ireland Scope)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
SSAE-16 (SOC 2)
Information security policies and processes
Autodesk depends on the confidentiality, integrity, and availability of its information assets to successfully conduct its business, meet customer and business partner expectations, and provide client peace of mind. Autodesk recognizes the need to protect the information and assets used to create, process, store, and support business operations. To that end, Autodesk has established a Security Program (as outlined in a Security Policy) to manage business risk, adhere to legal, compliance, and regulatory mandates, and ensure that all information assets are adequately safeguarded.

Autodesk policies and standards address the purpose, scope, roles, responsibilities, and compliance. Policies and standards cover the following areas (including, but not limited to):
• Acceptable Use;
• Security Training and Awareness;
• Security Risk Management;
• Third Party Risk Management;
• Security Incident Management;
• Vulnerability Management;
• Access Management;
• Information Protection;
• Network Security;
• SDLC and Change Management;
• Configuration and System Hardening;
• Security Logging and Monitoring;
• Business Continuity and Disaster Recovery; and
• Data Classification.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Autodesk has configuration and change management processes in place to ensure that hardware and software are configured with proper settings, version control and documentation (leveraging various industry best practices, such as ITIL). Cloud Services are designed to be able to maintain control over the entire software stack and to help provide a secure application environment (including OS hardening and security fixes/patches). Change management spans deployment of changes to the staging and production environments, including testing of changes prior to release to the production to address changes that may potentially affect system security, availability, and confidentiality of user information.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Autodesk maintains a Vulnerability Management Standard which requires Autodesk Security to periodically scan internal and internet facing service endpoint IP Addresses for network and web-based vulnerabilities. For container environments, a vulnerability management tool is used to scan container images for vulnerabilities before they are deployed to production. Autodesk Security notifies the appropriate parties to remediate any identified vulnerabilities in a timely manner based on severity levels. In addition, external vulnerability threat assessments are performed annually by independent security firms. Findings and recommendations resulting from these assessments are categorized and delivered to Cloud Services' leadership and stakeholders.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Security monitoring: System logging and monitoring facilities exist throughout the infrastructure, and all user activity are logged to a centralized Security Information and Event Management (""SIEM"") system for log correlation and analysis. Alerts are reviewed to detect potentially anomalous activity for further investigation.

Events that directly impact customers are treated with the highest priority. An individual or team is dedicated to remediating the problem and enlisting the help of product and subject matter experts as appropriate. Other responsibilities are deferred until the issue is resolved.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Autodesk's Security team has an incident management process for security events that may affect the security, availability, or confidentiality of its systems or data. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation.

The Autodesk Trust Center website provides external users with the ability to report issues and incidents to Autodesk. Autodesk offers a security incident reporting desk: https://www.autodesk.com/trust/contact-us

Identified incidents are documented and tracked through to resolution.

Notifications of security incidents that affect customer information are communicated to customers as required by applicable law. Actions may include a summary of remediation actions: https://www.autodesk.com/trust/incident-response.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Launched in 2014, the Autodesk Foundation is the first of its kind to support people and organisations using design to create a better world. From designing a more efficient cloud infrastructure to addressing the environmental impact of our facilities, we continually work to improve our environmental performance. Autodesk published yearly Sustainability report that can be accessed on https://www.autodesk.com/sustainability/business-operations. Autodesk donates software to nonprofits and startups using design for environmental or social good.
Covid-19 recovery

Covid-19 recovery

Autodesk has created a number of downloadable COVID-19 checklist templates to ensure you are following measures and guidelines outlined by the government. Autodesk has created a resource center to help its customers cope with COVID-19 : https://www.autodesk.co.uk/covid-19/resource-center
Tackling economic inequality

Tackling economic inequality

Symetri have partnered with Engineers Without Borders to support their mission of engaging, inspiring and uniting people to build a sustainable future. https://www.symetri.com/company/corporate-responsibility

Pricing

Price
£200.00 to £1,500.00 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30-day full trials available.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.brayshaw@symetri.com. Tell them what format you need. It will help if you say what assistive technology you use.