Age of the Customer Research and Advisory Team Access
AoC Team access provides a dedicated Customer Success Manager, access to all AoC research (Technology, Marketing & Strategy), webinars, analyst inquiry plus an event ticket. Option to include 4 (four) strategy session.
Provides expert guidance on an extensive range of topics impacting Customers and Employees alike.
Features
- Customer obsession research and advisory services
- Future fit technology research and advisory services
- Future of work research and advisory services
- Artificial intelligence (AI) research and advisory services
- Technology and enterprise architecture and delivery research and advisory
- Technology executive / CIO research and advisory services
- Cyber security and risk (CISO) research and advisory services
- Digital business and strategy research and advisory services
- Customer experience research and advisory services
- B2B and B2C marketing strategy and execution research and advisory
Benefits
- Access to core technology (IT) strategy and execution research portal
- Predictions and planning guides
- Technology and service provider forecasts, landscapes and waves
- Strategic models, frameworks, templates and assessments
- Emerging and Future technology for horizon scanning
- Reduce Business Risk
Pricing
£10,775.63 a licence a year
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
3 6 4 5 6 6 4 5 7 2 2 2 6 1 7
Contact
Forrester Research
Solomon Blakeley
Telephone: 07954910644
Email: sblakeley@forrester.com
Planning
- Planning service
- Yes
- How the planning service works
- Provide market assessments of vendors and companies within chosen space e.g CRM, HR, SaaS, iPaas, IaaS, PaaS, BPaaS. Work with Buyer to understand desired outcome and current state, then identify vendors to support and provide guidance through the RFP/selection process. Identify challenges in Structure, Culture, Talent, metrics, Processes or Technology which could impact success and provide a road map/ plan to implementation which includes helping secure the right licencing and price.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
Through reports and analyst discussions around the application of the cloud initiative and teach the buyer to fish, either through a specific scenario or as a general overview.
Via digital on line learning modules on Customer experience training around Customer journeys, metrics and engagement to inform Cloud requirements to meet the buyers final recipient. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We provide feasibility assessments on a no go or go plan. By identifying the implications of moving in the context of the Buyers current state, resources and desired objective. Using subject matter experts they provide independent advice on the experience of others moving and the capability assessments of the vendors being considered. Support is provided on an ad-hoc basis as the buyer needs or on a dedicated basis within a specific time frame.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
How the quality assurance and performance testing works at leading organisations and the tools to help them do this faster.
Using feasibility assessments, frameworks and subject matter analysts to perform these checks and make a decision.
Subject matter experts to answer unique questions as they arise and suggest other aspects to consider.
Can also submit documents for review by analysts for feedback and suggestions
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Buyer hosting or software
- How the support service works
-
Our service is supported through the provision of analyst experts understanding of offerings and real life applications of these software/ hosting services.
Research, assessments and tools to help evaluate various business decisions and the resources needed to deliver these outcomes, which cloud is underpinning.
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We respond to questions within 2- 8 hours during the weekday and 48 hours at the weekend
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
AoC Research Member License entitles:
Dedicated customer success manager to identify research & analysts who provide immediate value based on buyers objectives
Unlimited Access to the Technology Management Research Content, Marketing & Strategy Research Content
unlimited Analyst Inquiry with the Forrester analysts producing the AoC Research Content
Unlimited Webinars with the Forrester analysts producing the Research Content.
Forum ticket for attendance to a Forrester Forum
Annual price below for stand alone access (other options shown within the price list)
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
Optional - Covid-19 recovery
-
Covid-19 recovery
Optional - Tackling economic inequality
-
Tackling economic inequality
Optional - Equal opportunity
-
Equal opportunity
Optional - Wellbeing
-
Wellbeing
Optional
Pricing
- Price
- £10,775.63 a licence a year
- Discount for educational organisations
- No