SVL BUSINESS SOLUTIONS LIMITED

Calabrio One Suite by SVL

Calabrio ONE is a unified workforce optimisation suite delivering secure call recording, quality management, advanced analytics, workforce management, and AI‑powered Insights reporting. It captures and analyses interactions, optimises staffing, enhances compliance, and provides real‑time, actionable intelligence to improve customer experience and operational performance

Features

• Secure, compliant call recording across voice and screen interactions.
• Quality Management with evaluators, coaching workflows, and performance scoring.
• AI‑driven analytics for sentiment, speech‑to‑text, and interaction insights.
• Workforce Management forecasting and multi‑skill scheduling automation.
• Real‑time adherence monitoring for agent activity and compliance.
• Self‑service agent tools for schedules, requests, and preferences.
• Insights reporting with customisable dashboards and unified WEM data.
• Centralised interaction repository for easy search and playback.
• Automated KPIs and performance dashboards for supervisors.
• Cloud‑native, scalable WFO platform with secure data management.

Benefits

• Improves service quality through consistent evaluation and coaching workflows.
• Enhances customer insight with AI‑driven analytics and sentiment analysis.
• Boosts operational efficiency using accurate forecasting and automated scheduling.
• Reduces compliance risk with secure, encrypted call recording.
• Increases visibility with real‑time adherence and performance monitoring.
• Empowers staff via self‑service scheduling and mobile access.
• Supports data‑driven decisions through unified Insights reporting.
• Minimises manual workload with automated WFO processes.
• Strengthens customer experience with clearer interaction intelligence.
• Scales effortlessly through a secure, cloud‑native architecture.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@svlbusinesssolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

364831605187009

Contact

Sales Team
01355900000
enquiries@svlbusinesssolutions.com

About your service

• Service categories:

  Applications

  Customer relationship management

  • Customer service
  • Contact centre
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Maintenance windows reserved once a month for patching and cloud maintenance. 14 days’ notice is provided if this is going to occur or not. Typically, the window takes no longer than 1 hour, and is done outside of the customer’s core hours.; The hosted environment uses active replication, meaning that at any one time there are 3 instances of a customer's environment available in 3 separate locations. Should one become unavailable the solution will automatically and seamlessly switch over to another so as to safeguard against any disruption for the customer.
• System requirements:
  • Modern browser with updates for agents and team leaders
  • PDF Reader or Excel for reports
  • Screen resolution: minimum 1280x1024
  • 1 Dual core x 64 6GB memory
  • Port 80 for http and 443 for https open
  • Windows 8/10/11, latest updates applied

User support

• Email or online ticketing support: Yes
• Support response times: 98% of support phone calls are answered within 5 seconds by our Customer Support Helpdesk. They will log a case and assign the priority of the query or problem. Typically SVL support will provide technical 1st response within 20 minutes for Support/User related issues. Cases will be escalated to Vendor support where required and we will manage the ticket to ensure satisfactory response times. Cases can be logged 24/7 (calls are routed to the Out Of Hours Team; emails would be logged and picked up the first business day).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: SVL provide various support levels dependent on the severity of the fault.; ; Our experienced WFM experts will always try to resolve the issue on first instance if it is a user error for example. However, where required will escalate to the vendor for technical support if we are unable to resolve the issue inhouse.; ; Severity 1 faults - response time 30 minutes and Resolution time 8 hours; ; Priority 2 faults - response time 4 hours and Resolution time 4 business days; ; Priority 3 faults - response time 24 hours and Resolution time 20 business days; ; Priority 4 faults - response time 24 hours and Resolution time - 2 months
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Getting started Our experienced Consultants within our CX practice provide advice, training and support all the way through the whole process from pre-sale to after sale. Training workshops are provided on site and delivered by by our experienced Consultants, all with extensive CX experience. The training is consultative and promotes knowledge transfer through hands on exercises and relevant support e.g. building the hierarchy and schedules. Training is 'Train the Trainer' based, to enable additional training to be conducted internally.; There are typically two workshops where the customer is guided to build and configure the product. Go live and post deployment support is also provided as standard and should the customer need additional go-live support, additional days can be provided.; There is also an online "Wiki" that provides a wealth of material for end users. This includes context driven help, process overview, and troubleshooting guides. End users also have access to the customer portal which includes forums, FAQ's and product documentation.; SVL provides training material covering the main modules. These guides provide an overview of the main functionality for modules in scope. Our support is ongoing and for the long term, not just the project.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Online Wiki
  • Video Tutorials
• End-of-contract data extraction: Reporting, query SQL or copy/paste from end user interface. Copies of databases can be provided.; There are a number of options available for extraction of data at the end of the contract. A full copy of the database can be provided on request. Other options include exports of schedules and forecasts from the admin client. The reporting module can also be used to generate reports and export the data as necessary. Employee information can be exported from the people module.
• End-of-contract process: There are a number of options available for extraction of data at the end of the contract. A full copy of the database can be provided on request. Other options include exports of schedules and forecasts from the admin client. The reporting module can also be used to generate reports and export the data as necessary. Employee information can be exported from the people module.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Calabrio provides product documentation in widely accessible digital formats, including web‑based content and searchable PDF or Office documents. These formats are chosen to support compatibility with common enterprise tools and to enable users to access, search, navigate, and adjust content using standard operating system features and assistive technologies. Documentation for Calabrio ONE and Calabrio WFM is delivered through the Calabrio Success Center and as downloadable guides, ensuring that users can engage with the material across modern browsers and devices; ; While Calabrio does not publish a formal accessibility conformance statement for documentation, it aims to ensure materials are clear, readable, and usable by a wide range of audiences. If customers or users have specific accessibility requirements, Calabrio and its delivery partners will work collaboratively to provide reasonable adjustments or alternative formats where feasible.; ; This approach supports inclusive use of the documentation and aligns with Calabrio’s broader commitment to providing user‑friendly resources that assist customers in effectively deploying and operating the Calabrio ONE suite.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is an administration module used by Super users that is delivered via windows virtual desktop which includes forecasting and scheduling functions. All agent and supervisor based interaction is web based. Functionality is common across desktop or mobile browsers and the display renders and is optimised for mobile devices. There is an intuitive, user friendly mobile app which provides all functions available on the desktop.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Service Interfaces available across desktop and mobile device are intuitive and user friendly. The desktop service is used by administrators and includes forecasting and scheduling functions. All agent based interaction is via web based interfaces as well as other functions such as intraday management, real time adherence and team leader tools. This functionality is common across desktop or mobile browsers, display scales with some change to display for mobile devices.
• Accessibility standards: None or don’t know
• Description of accessibility: The Calabrio interface is designed to be intuitive, visually clear, and easy to navigate for a wide range of users. Its clean layout, streamlined workflows, and modern web based design support efficient use across common browsers and devices. Features such as configurable dashboards, simple navigation paths, and mobile friendly components help users interact with the system in a way that suits their needs. While Calabrio does not publish specific accessibility compliance statements, the interface aims to provide a user friendly experience, and customers can request reasonable adjustments or alternative approaches where needed
• Accessibility testing: Calabrio designs its interfaces with an emphasis on clarity, ease of use and an intuitive user experience, helping a wide range of users navigate and interact with the system effectively. While Calabrio does not publish specific information about formal testing with users of assistive technologies, the organisation aims to make its interfaces straightforward and user-friendly. Customers with particular accessibility needs can raise these through standard channels, and Calabrio is committed to working collaboratively to identify reasonable adjustments or suitable approaches where feasible.
• API: Yes
• What users can and can't do using the API: The API functions are comprehensive. Many user, schedule and forecast and metadata based actions can be executed using the API. It is the main interface for integrations with 3rd party applications including HR, Payroll and ACD's.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
  • Other
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Segregation of customer services in AWS

Analytics

• Service usage metrics: Yes
• Metrics types: Max agents used/month, Service Uptime
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Calabrio

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Calabrio ONE supports data export through multiple secure channels: automated data delivery to a customer‑managed S3 bucket (Data Export Service), RESTful APIs for structured programmatic extraction, and export capabilities embedded within Insights reporting. These options enable external BI integration, governance workflows, and customer‑controlled storage.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Word
  • SQL
  • PDF
  • XLSX
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: We ensure that all external entry points to network segments containing the customer’s data have restricted access controls in place and include at a minimum the following: External network perimeters shall be hardened and configured to protect against unauthorized traffic; All external connections shall terminate in a DMZ and connections recorded in an event log; Inbound and outbound points shall be protected at a minimum using firewalls and intrusion detection systems (IDS), and if possible include intrusion prevention systems (IPS), to prevent unauthorized activity; Web and application servers shall be separated from the corresponding database servers by means of firewalls.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: We ensure that all external entry points to network segments containing the customer’s data have restricted access controls in place and include at a minimum the following: External network perimeters shall be hardened and configured to protect against unauthorized traffic; All external connections shall terminate in a DMZ and connections recorded in an event log; Inbound and outbound points shall be protected at a minimum using firewalls and intrusion detection systems (IDS), and if possible include intrusion prevention systems (IPS), to prevent unauthorized activity; Web and application servers shall be separated from the corresponding database servers by means of firewalls.

Availability and resilience

• Guaranteed availability: The hosting service offers a guaranteed uptime of 99.5%, excluding any planned maintenance within the Operational Time, scheduled and agreed downtime, and the occurrence of any Force Majeure Event.
• Approach to resilience: Calabrio runs in AWS (Amazon Web Services), which provides our customers with excellent business continuity. From a data point of view, this includes a built-in high availability subsystem that protects databases from failures of individual servers and devices in a datacentre.; AWS has resiliency by deploying to multiple Availability Zones within your selected region of London or EU (Frankfurt).; At any one time, three database replicas are running—one primary replica and two or more secondary replicas. Data is written to the primary and one secondary replica using a quorum based commit scheme before the transaction is considered committed.; If the hardware fails on the primary replica, AWS detects the failure and fails over to the secondary replica. In case of a physical loss of a replica, a new replica is automatically created. So there are always at minimum two physical, transactionally consistent copies of our customers’ data in the datacentre.
• Outage reporting: This is proactively monitored within AWS and alerts provided by SVL.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Users may authenticate through username (email address format) and password. Password complexity controls may be set. Alternatively SSO can be used with a 3rd party identity provider
• Access restrictions in management interfaces and support channels: Customer controls, user accounts and role configuration. There is full granularity in user role configuration.; ; Each role is associated with application functions (screens or features within screens) and with a set of teams from the organisational structure. The users of the system can belong to one or more roles.; There is a set of detailed Global Functions which regulate exactly what a user may or may not do within Calabrio.
• Access restriction testing frequency: Never
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All security incidents posing a threat to the information storage and processing facilities are reported and documented. For each reported incident it is required that a thorough investigation is conducted and remedial action taken leading to a satisfactory closure. All employees and contractors are made aware of what constitutes an information security incident and are familiar with the reporting procedures.; ; It is the responsibility of all employees and subcontractors to report any information security incident or suspicion to the ISO Security Officer and ensure that the incident is duly recorded on the Information Security Incident form. It is the responsibility of the Security Incident Management to take appropriate action to provide a prompt response to the incident and to facilitate normal operation as soon as safely possible. This is overseen by the Board.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All configuration and change management processes are fully covered by ISO27001 certification and ISMS. All change is approved via a Change Advisory Board where all change requests are assessed via a number of security impact criteria. All changes are pre-configured and tested, with automated deployment to ensure consistency of production releases with pre-production testing.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: A Continuous Systems Improvements team meets monthly to evaluate and mitigate risks and vulnerabilities. There is in addition, subscription to vendor and independent vulnerability forums and newsfeeds. Critical patches are often performed as zero-day fixes, following testing.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All servers and computers utilise anti-virus and anti-malware protection. Intrusion Detection Systems are also utilised at the network edge. Consolidated logging and alerting are used to ensure notification and rapid response to potential incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management processes are in line with ISO 27001 accredited governance procedures. Users can report incidents by telephone and email. System alerts also notify of incidents. Critical outages or other significant incidents are immediately notified by telephone, with non critical incidents initially notified by email. All incidents are reported in document format by email following root cause investigation.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Friday 10 January 2025
• What the ISO/IEC 27001 doesn’t cover: N/A - the certificate covers all services offered by SVL
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Friday 10 January 2025
• What the ISO 9001 doesn’t cover: N/A - the certificate covers all services offered by SVL
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 390a39fa-bc35-475f-97d7-c087de31b52e
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5c861579-7a04-4e04-82b4-dcddbfbfb56c
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@svlbusinesssolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.