Skip to main content

Help us improve the Digital Marketplace - send your feedback

Ve3 Global Ltd

VE3- Cloud Ready Enterprise Architecture and Strategic Portfolio Management and Planning

Recognized as a market leader in both Enterprise Architecture and Strategic Portfolio Management, Alfabet helps organizations plan and execute their digital transformation by providing insights into the strategic impact of business, IT and change portfolios. Alfabet provides entry solutions that support both low maturity and extremely complex organizations.

Features

  • Data driven Enterprise Architecture Management (EAM)
  • Strategic Portfolio Management across strategy, business, IT and project portfolios
  • Real time view of all capabilities, applications, data and technologies
  • Roadmapping and investment planning of the enterprise architecture
  • Project Portfolio Management (PPM) to analyze and prioritize change
  • Business Question-based approach for all portfolios and architecture layers
  • OPEX and CAPEX optimization, IT Finance and contract management
  • Powerful configuration features to fully customize the solution
  • Configurable Reporting and analytics, including embedded analytics for dashboarding
  • Comprehensive integration framework leveraging ETL and REST API

Benefits

  • Increased visibility and transparency to understand the impact of change
  • Enhanced governance means better data for decision making
  • Strategic achievement and operationalization through functional enterprise architecture
  • Improved business continuity as a result of improved visibility
  • Cost reduction through application rationalization and standardization
  • Optimized investment planning and CAPEX allocation
  • Improve operational effeciency of architecture teams through consistent architecture method
  • Greater organizational agility when responding to changing market conditions
  • Fasttrack Enterprise Architecture initiatives with easy-to-use entry solutions
  • Increase the success of broad-based Digital Transformation programs

Pricing

£175 to £850 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 6 4 8 3 7 2 5 9 3 0 8 0 1 6

Contact

Ve3 Global Ltd Nikhil Alex
Telephone: 02045520840
Email: prime@ve3.global

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
VE3's Hybrid Digital Integration Hub seamlessly integrates with ARIS, facilitating business process and operational excellence. It also interfaces with webMethods to enhance API planning capabilities. VE3's solution, Alfabet, bridges the IT and OT worlds, enabling convergent architecture and enhancing IoT planning in collaboration with Cumulocity.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None - VE3 offers a flexible deployment model that can be suited to the customer requirements. This includes Public, Private or Hybrid cloud deployments using a variety of technologies.
System requirements
  • System requirements not applicable as are managed cloud solutions.
  • For On-Premise deployments, SQL DB and Application Server are required

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are defined in the SLA.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Enterprise Active Support (EAS): Enterprise Active Support gives you maximum flexibility and speed to market. EAS helps you accelerate your digital journey from product installation, needs analysis, upgrade support, one-on-one “meet the expert” sessions and operations reviews through to expedited, round-the-clock problem resolution services.
Enterprise Premium Support (EPS): You can select an enhanced level of support for time periods of a weekend or up to a year or longer. You can also obtain support for older product versions giving you the flexibility to manage your upgrade cycles as you wish. EPS also offers you: Advance designated engineers, designated engineers, after business-hours support and End-of-Maintenance Extension.
Standard: Phone / Web support during regular business hours, product updates and fixes, Access to Empower and TECH Community, 7 technical contacts, defined escalation path.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
VE3's dedicated sales and presales team serves as your primary contact point for introducing you to Alfabet, offering expert guidance on its implementation and usage. Additionally, VE3's Customer Center, a global organization, provides ongoing advisory, solutions, and customer success management support to both prospects and existing customers.

VE3's Education Services offers comprehensive classroom-based training, coaching, and mentoring services for all VE3 products. Alongside formal training, self-paced e-learning resources cover various related topics. VE3 embeds tool help and documentation directly into the solution for convenient access. VE3 Empower serves as a customer portal, providing access to software and supporting documentation downloads. Moreover, VE3 fosters collaboration among end users through TECH Community and other forums.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Open standard exporting of Data can be provided at Contract end using tooling capability.
End-of-contract process
Upon expiration of the contract term, VE3's Cloud Operations (CloudOps) will preserve the tenant's most recent state, including the latest tenant backup, for a period of 30 calendar days. CloudOps offers Cloud customers the option to receive a backup of their customer data in the form of the last tenant backup, provided as an encrypted file. This tenant backup is compatible for restoration in both product-specific cloud and on-premise installations of Alfabet.

Additionally, end users have the flexibility to create Excel-based data backups anytime using the provided data capture templates.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Alfabet is HTML 5 enabled and therefore accessible on mobile and desktop devices (browser-based). The mobile and destop service is the same as this is accessed through a browser-based interface.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
A RESTful API is available for the Alfabet application that provides easy access to the content in the Alfabet database. The API is designed as a web service architecture based on the Representational State Transfer (REST) software architecture type. The API can be used for the following:
- to get information about the structure of the object class model,
- to get information about objects stored in the Alfabet database,
- to create, update and delete objects and relationships in the Alfabet database,
- to archive objects in the Alfabet database,
- to trigger execution of ADIF jobs based on an ADIF scheme stored in the Alfabet database,
- to trigger start of a workflow via the Alfabet Web Application based on a workflow template stored in
the Alfabet database,
- to regenerate user passwords,
- to anonymize user data for selected users,
- to download documents from the Internal Document Selector, upload documents to the Internal
Document Selector and generate a list of documents in the Internal Document Selector,
- to update the meta-model configuration of the Alfabet database with the configuration stored in an
AMM file,
- to check the availability of the Alfabet components.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Alfabet Enterprise includes a fully configurable back end where the following can be configured / managed:
- Executing Administrative Tasks in Alfabet Expand,
- Configuring Access Permissions for Alfabet,
- Localization and Multi-Language Support for the Alfabet Interface,
- Configuring the Class Model,
- Configuring Custom Editors,
- Configuring Custom Selectors and Search Functionalities,
- Configuring Wizards,
- Configuring Standard Business Functions and Custom Explorers,
- Configuring Object Views,
- Configuring User Profiles for the User Community,
- Configuring Workflows,
- Configuring Alfabet Functionalities Implemented in the Solution Environment,
- Configuring the Visualization of the Alfabet Interface,
- Configuring Reports,
- Defining Queries,
- Publishing Data In Microsoft® Word & PPT Formats,
- Configuring Surveys for Data Capture Campaigns,

Any user with access to the Expand configuration tool is able to make changes mentioned above.

Scaling

Independence of resources
VE3 CloudOps configures Network Time Protocol (NTP) on all IaaS provider instances, ensuring that system time is synchronized with a load-balanced pool of public servers on the Internet. These data points collected from system components and endpoints enable CloudOps to monitor various aspects such as system performance, security threats, resource utilization, and detection of unusual system activity. The CloudOps team receives alerts triggered by certain performance metrics, capacity warnings, or latency issues, allowing them to promptly review and remediate any issues based on the severity of the alert.

Analytics

Service usage metrics
Yes
Metrics types
This is supported at 2 levels. First, from the Cloud perspective - VE3's CloudOps oversees monitoring activity and usage within the VE3 cloud environment. This is achieved through the utilization of audit logs, logging analysis, alerting tools, and data visualization tools. Second, within the Alfabet application itself, usage metrics and detailed audit logs provide insights into application usage. These metrics are used to provide administrators or the solution with real-time reports on who is using the application and their activities within it.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Alfabet

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Exporting of Data can be achieved using open standards for example CSV, Microsoft Excel (.xlsx) and relational databases. Alfabet Databases and Configurations are exportable as. ADB and .AMM files.
Data export formats
  • CSV
  • Other
Other data export formats
  • Microsoft Excel (.xlsx)
  • XML
  • JSON
  • Plain ASCII
Data import formats
  • CSV
  • Other
Other data import formats
  • Microsoft Excel (.xlsx)
  • XML
  • JSON
  • Plain ASCII

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
As per the standard cloud service contract, availability of the service is 99.5%.
Approach to resilience
99.50% Based on infrastructure provider availability measured over 5-minute intervals per calendar month (excluding standard scheduled maintenance and any agreed customer requested optional maintenance activities).
Outage reporting
VE3’s Cloud Trust Centre website provides web-based access to
• Live data on our cloud system availability
• Current and historical information on system performance

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Authentication is required and is implemented access cloud accounts and account activities are logged using AWS Cloud Trail services. In addition, The cloud product permits the configuration of a connection to customer's Single Sign On Services through an Identity Federation Capability via SAML2. In addition, the AWS Identity and Access Management (IAM) service provides identity federation to the AWS Management Console. Multi-factor authentication is an optional feature that a customer can utilize. A certification based authentication is not required.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
EGAC
ISO/IEC 27001 accreditation date
06/01/2024
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • ISO 22301
  • ISO 14000-1
  • ISO 22000-1
  • ISO 9000-1

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO/IEC 27001 certified Cloud Information Security Management System (ISMS) including ISO 27017 and ISO 27018 best practices.
Control transparency with self-assessment based on Cloud Security Alliance (CSA).

VE3 has a dedicated CISO (Chief Information Security Officer) which underscores our focus on cybersecurity in the company, as we continue to promote cyber hygiene and reinforce a security-centric culture in every facet of our business.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Components of the service are tracked through the lifetime via standard services which include regular upgrades to latest software versions (following release cycle); seamless patching during maintenance windows to minimize vulnerabilities or bug impact; performance monitoring and service continuity and recovery procedures for high up-time.

Changes are assessed for potential security impact through security testing performed after each release or change to the cloud environment. A standard release process is used to manage the changes and track through to completion.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
A formal risk management program is used to identify potential new threats, vulnerabilities or exploitation techniques which could affect the service. These are assessed and corrective action is taken. Depending on severity, Critical patches are assessed and installed within 48 hours, Important patches in the next maintenance release and moderate patches in the next general release.

Relevant sources of information relating to threat, vulnerability and exploitation techniques are monitored by the service provider. This includes threat/security awareness systems, vulnerability databases, security bulletins/advisories/RSS feeds.

Service provider timescales for implementing mitigations are understood and are deemed acceptable.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our auditor’s SOC 2 Type II report certifies the operational effectiveness of our systems that keep your sensitive data secure. This provides a high level of transparency into our controls that mitigate operational and compliance risks. Because it requires an attestation by an independent and objective CPA who bears professional liability for his or her opinion, the SOC 2 is more stringent and credible than other types of reporting on information security controls
Incident management type
Undisclosed
Incident management approach
All VE3 Cloud Products are backed by VE3's Standard Support Agreement. For any support-related matters, customers can raise issues through VE3's customer service portal, Empower, which is accessible round the clock. Three tiers of support are provided, with standard support offering 24x7 access to the support portal, telephone support available from 9 to 5 for standard and critical incidents, and 24x7 support service for crisis incidents.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:

Environmental Sustainability in Operations:

We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.

Promoting Sustainable Practices:

VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.

Responsible by Design Framework:

Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.

Training and Education:

VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.

Community Engagement:

We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

Covid-19 recovery

Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:

Remote Work Enablement:

VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.

Business Continuity Planning:

We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.

Digital Transformation Acceleration:

VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.

Healthcare Support Solutions:

We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.

Economic Stimulus through Innovation:

VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

Tackling economic inequality

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Equal opportunity

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Wellbeing

Environmental Sustainability:

We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing:

User-Centric Design:

VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.

Health and Safety Protocols:

We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services.

Promotion of Work-Life Balance:

VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.

Mental Health Support:

We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need.

Community Engagement and Social Impact:

VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

Price
£175 to £850 a unit
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.