Insource Ltd

Gooroo Planner - Capacity and demand planning

Gooroo Planner is powerful online demand & capacity planning software designed specifically for the NHS. Plan elective and non-elective services together, across the whole hospital and along clinical pathways, and automate it for integration into regular week-by-week reporting

Features

• NHS demand & capacity planning, and performance analysis
• Model the whole hospital at once with bulk uploads
• Wide choice of built-in and user-defined scenarios and reports
• Produces weekly and monthly planning profiles (trajectories)
• Plan routine elective activity around the peaks in emergency demand
• Plan compliant elective waiting times, every week of the year
• On-screen editor for rapid scenario testing
• Analyse capacity usage and patient scheduling down to patient level
• Designed to minimise the impact of common data errors
• Automation enables integration into local business intelligence

Benefits

• Integrate non-elective and elective capacity planning
• Plan the knock-on effects of change along clinical pathways
• Clearly distinguish recurring from non-recurring requirements
• Reduce the high marginal cost of top-up capacity
• Visualise, understand and manage the root causes of long waits
• Get up and running quickly, with standard NHS data
• Be insightful with the intuitive online interface
• Work with an intelligent system that grows with you
• Work co-operatively with built-in collaboration tools
• Be safe with planning that protects clinical priorities by design

£4,500 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@insource.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

364979810071160

Contact

Gary Olah
02037274200
contact@insource.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Insource's Data Management Platform - Health Data Enterprise and Patient Pathway Plus
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • A typical NHS computer is sufficient for web-based use
  • The API client for automation requires .NET Framework 4

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer a standard support facility Monday to Friday, 8am-5:30pm, excluding weekends and UK public holidays. Standard response time is 4 hours. A technical account manager is included. Weekend cover can be provided subject to additional commercial terms being agreed with the buyer.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We offer a standard support facility between the hours of 09:00 - 17:30 Monday to Friday, excluding UK public holidays. Initial response time is 4 hours. A technical account manager is included
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The on-boarding process is agreed on a client by client basis. It can include on-site training to end users, or 'train the trainer' type training so that the client can then train their end users during the life of the contract.; There is the option for Insource to install automated data feeds, to reduce the effort required to populate the model and resolve data quality issues.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Processed data is downloadable via the web interface before the contract ends.
• End-of-contract process: Service is terminated and all user access is disabled. Data is stored for one year after the last user login (in case the user decides to start a new contract), then it is automatically destroyed. There are no additional costs at end-of-contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: There is the option to run the service from Insource's Data Management Platform, in which case Insource would set up the API. There is also a self-installation API option which works as follows. Licensed users download and install our free API client software package. The user configures the API call using the XML configuration file provided, which includes the paths where data should be collected from and where results should be returned to. The API can be run unattended as an automated service. It provides full planning functionality for new planning models, accepts multiple data files, returns all results tables to the client, and makes results available via the web interface. Previously run models cannot be updated using the API, although they can be updated on-screen.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: The service has been designed to scale to meet demand.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The web interface allows tables of processed data to be downloaded as CSV tables; the main report table provides an export to Excel function; and visualisations of capacity usage can be exported to PDF. The Planner API returns tables of all results to the client machine and by email.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Detailed SLAs can be agreed with the customer at point of contract negotiation. As a standard, service availability is guaranteed at 99%, during core business hours (09:00-17:00).
• Approach to resilience: Tier III net technical data centre operated by a dedicated data centre provider
• Outage reporting: Server or network outages are reported via the server host's Twitter account, as published on the Gooroo support pages.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Role based access control is employed
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: 23/03/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing, we comply with all ISO 27001 standards relevant to our company
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 12/02/2019
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: None
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NHS DPS Toolkit
  • ISO 9001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Our public hosting partner is Microsoft Azure. Microsoft Azure complies with FACT, FedRamp, NIST 800-171, EU Model Clauses, Cyber Essentials Plus
• Information security policies and processes: Insource follow an internal set of policies and procedures that meet the requirements of the DSP Toolkit. Compliance checks are undertaken by the Infrastructure Services Manager. The overall responsibility for the information security policies and processes sits with our Chief Technology Officer. Our public hosting partner is Microsoft Azure. An Information Security Management Program has been established to enable Microsoft Azure to maintain and improve its management system for information security. Through establishment of the ISMS, Azure plans for and manages protection of its assets to acceptable security levels based on defined risk management processes. In addition, Azure monitors the ISMS and the effectiveness of controls in maintaining the confidentiality, integrity and availability of assets to continuously improve information security. The ISMS framework encompasses industry best-practices for information security and privacy. The ISMS has been documented and communicated in a customer-facing Information Security Policy, which can be made available upon request. Microsoft Azure performs annual ISMS reviews, the results of which are reviewed by management. This involves monitoring ongoing effectiveness and improvement of the ISMS control environment by reviewing security issues, audit results, and monitoring status, and by planning and tracking necessary corrective actions.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Our hosting partner is Microsoft Azure. Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others. Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), the Microsoft Security Response Center program, and deep awareness of the cybersecurity threat landscape. Please see https://www.microsoft.com/en-us/securityengineering/osa/practices
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our public hosting partner is Microsoft Azure. When providing the Antimalware solution for Virtual Machines, Azure is responsible for ensuring the service is highly available, definitions are updated regularly, that configuration through the Azure Management Portal is effective and that the software detects and protects against known types of malicious software. MCIO-managed hosts in the scope boundary are scanned to validate anti-virus clients are installed and current signature-definition files exist. Vulnerability scans are performed on a quarterly basis at a minimum. Microsoft Azure contracts with independent assessors to perform penetration testing of the Microsoft Azure boundary.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Microsoft Azure employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause. Proactive monitoring continuously measures the performance of key subsystems of the Microsoft Azure services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Microsoft has developed robust processes to facilitate a coordinated response to incidents. ; • Identification – System and security alerts may be harvested, correlated, and analyzed. ; • Containment – The escalation team evaluates the scope and impact of an incident. ; • Eradication – The escalation team eradicates any damage caused by the security breach, identifies root cause for why the security issue occurred. ; • Recovery – During recovery, software or configuration updates are applied to the system and services are returned to a full working capacity. ; • Lessons Learned – Each security incident is analyzed to protect against future reoccurrence.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Insource is taking a structured, holistic approach to ensuring that we operate as responsibly as possible in our role as a steward of the physical environment. Insource has undertaken a number of initiatives in our current pursuit of net zero:; • Conducted and baselined our carbon reduction plan; • Committed to a full carbon audit to take place in 2024, which will place us a champion of greenhouse gas emission reduction for Insource and within our supplier network; • Shifted to majority remote working (99% employees work remotely) with technology to facilitate employees continuing without disruption. Only essential travel is required.; • We have implemented energy efficient lighting in our facilities; • Overall reduction in water dispenser/coffee machine usage; • Where office space is unused, utilities are switched off; • Reduction in business travel/client meetings/BD enabled through technology; • Completing a full carbon audit (currently 80% complete). This will also include a deeper dive into our supply chain related emissions (e.g. data centres); • Implementing a science-based reduction target (timeframe currently being determined) and will work to qualify for independent carbon audit certification as part of this process; • Continuation of work from home with only essential business travel required; • Office based activity limited to Board of Directors for quarterly meetings; • Switch to renewable energy focussed utility provider (to exercise an improved environmental choice within our supply chain); • Programme of work to gradually reduce on-site physical data storage, with an upcoming strategic commitment to shift to a cloud first infrastructure for clients; • Rolling out Environmental, Social and Governance (ESG) awareness programmes for all staff and sharing with them Insource’s approach to ESG.; Insource Ltd has agreed a carbon reduction plan and is committed to achieving net zero emissions by 2050.

  Covid-19 recovery

  Insource have stopped mandatory covid testing and temperature checks when visiting the Reading office. However, Insource asks its employees and visitors to remain vigilant and continue to practice good hygiene.

  Tackling economic inequality

  Insource invests in education and skills development, including training schemes that address skills gaps and can result in recognised qualifications.

  Equal opportunity

  Insource is committed to equality of opportunity in employment, with the aims of ensuring that all employees and job applicants are treated fairly and equally, and supporting Insource’s objective of providing a working environment that is free from all forms of discrimination. Included in our Environmental, Social and Governance journey, we will also seek to extend our position into our wider stakeholder groups and supply chain to become a positive driver of wider social value.; The policy applies to all staff within the Company, including employees and other workers, such as agency workers, temporary workers and contractors. All staff are expected to put this policy into practice.; ; Policy Statement; Insource is fully committed to providing equality in the workplace and all opportunities for, and during employment, will be afforded to individuals fairly and irrespective of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race including colour, ethnic or national origins and nationality, religion or belief or sexual orientation (“the protected characteristics”). We aim to create a working environment that is free from discrimination and harassment in any form, in which all staff, clients, customers, and suppliers are treated with dignity and respect.; The Company will not unlawfully discriminate in the arrangements we make for recruitment and selection or in the opportunities afforded for employment, training or any other benefit. All decisions will be made fairly and objectively. We aim, as far as reasonably practicable, to ensure that all our working practices are applied fairly and consistently and, where necessary, we will take reasonable steps to avoid or overcome any particular disadvantages these may cause and to promote equality.

  Wellbeing

  Insource Limited recognises the need to protect the health and safety of its employees. Upon successful completion of employee’s probationary period the following benefits will be offered; Private Medical Insurance; The Company will offer PMI to all employees who have successfully completed their probationary period; however as this is a taxable benefit they have the option as to whether they wish to join the scheme. The benefit is available for the employee only, although family members may be enrolled in the scheme at discounted rates. They will be required to re-imburse the Company for family members via deductions from their salary at agreed intervals. PMI provide accelerated access to treatment for acute medical conditions such as a referral to a consultant or to a hospital for in-patient care. Full details of the Policy and an application form are available from the Group HR Executive. If they join our PMI scheme they will also have the option to join a health cash plan which provides an annual cash fund to spend on optical, dental, complementary therapies, health screening and diagnostic tests without GP referral.; Group Life Assurance ; Following successful completion of the probationary period, the Company will provide employees with life assurance which in the event of their death while employed by the Company their estate will receive four times their annual basic salary as a lump sum. They will be asked to nominate a beneficiary for this, otherwise it will be paid to your estate as decided by their Will or probate. If they nominate a beneficiary it will be paid tax free. For this reason, they should complete the Expression of Wish Form and return it to the HR Executive to be retained for the trustees. This benefit is paid by the company and is not a taxable benefit.

Pricing

• Price: £4,500 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@insource.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.