Grove Information Systems

Conceal Web Security

ConcealBrowse elevates web security to new heights, harnessing the power of advanced AI to seamlessly detect, thwart, and shield users from the constantly evolving spectrum of web-based threats.

Features

• Enhanced Protection Against Phishing & Social Engineering
• Sophisticated Phishing Detection
• AI-Driven, Real-Time Threat Analysis
• Privacy-Conscious and Efficient

Benefits

• ConcealBrowse actively blocks phishing links and counters social engineering.
• Leveraging Conceal’s AI engine, ConcealBrowse outperforms traditional systems.
• Utilizing AI for immediate threat analysis.
• Lightweight browser extension respects user privacy.

£22.00 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pwitheridge@groveis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

365120989598116

Contact

Philip Witheridge
+44 207 493 6741
pwitheridge@groveis.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Only covers Browsers
• System requirements:
  • Windows 10 and 11 version 1709 and later
  • Google Chrome 101+
  • Microsoft Edge version 77 and newer
  • Brave browser
  • Mozilla Firefox

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Within 15 minutes.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: P1 – Critical business impact or critical loss of service Must be logged via telephone 75% of calls within Business Hours will be responded to within 1 minute. Outside Business Hours be responded within 30 min. Resolution plan will be relayed within next 4 hours P2 – Major or partial loss of service where a work-around does not exist May be logged via telephone or via mail. Logged within Business Hours will be responded to within 30 mins. Logged outside of Business Hours will be responded on the next Business Day P3 – Question or how to queries or minor service impact May be logged via telephone or via mail. Logged within Business Hours will be responded to within 1 Hour. Logged outside of Business Hours will be responded on the next Business Day P4 - Documentation and enhancement requests May be logged via telephone or via mailL Logged within Business Hours will be responded to within 3 Hours. Logged outside of Business Hours will be responded on the next Business Day Provided that the customer provides all requested information in timely manner Technican Account Manager can be assigned.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Upon sign up, Grove requests a Technical Point of Contact list of any authorised personnel who can log, access and change tickets on your organisation's behalf. Those users are then sent credentials, instructions and log in tokens to enable them to utilise our support service
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Once the contract comes to an end, no data to extract.
• End-of-contract process: Service will expire and software will cease working. ; ; Software (browser extension) should be uninstalled.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Service management is maintained by web interface. Users can be administered and updated from this interface also along with analysis of threat data and threat reports.
• Accessibility standards: None or don’t know
• Description of accessibility: User communicates with service using TLS encryption, management is over browser using HTTPs. All software management is maintained by web interface. Users can be administered and updated from this interface also along with analysis of threat data and threat reports.
• Accessibility testing: The platform Conceal use has been designed to utilise the built in assistive technology features of a standard browser.
• API: Yes
• What users can and can't do using the API: Conceal offer an API that provides the same services as the web interface above.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Can only provide with signed NDA

Analytics

• Service usage metrics: Yes
• Metrics types: Attack and/or other pertinent service information (detected, gathered or provided)
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Conceal

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: No export availalble
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Can only provide with signed NDA
• Approach to resilience: Can only provide with signed NDA
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Users can only be added and removed to the support portal by an authorised technical point of contact.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: AICPA SOC

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: AICPA SOC
• Information security policies and processes: Available upon request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Supplier-defined controls
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Supplier-defined controls
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Supplier-defined controls
• Incident management type: Supplier-defined controls
• Incident management approach: Supplier-defined controls

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  The solutions and services we offer to G Cloud procurement organisations typically require new skill sets for which we provide employment and follow on mentorship training and growth opportunities.

Pricing

• Price: £22.00 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free activation and consultation to try before you buy

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pwitheridge@groveis.com. Tell them what format you need. It will help if you say what assistive technology you use.