Phoenix Software Ltd

BeyondTrust Privileged Management

BeyondTrust Privilege Management stops attacks by removing excessive privileges on Windows, Mac, Unix, Linux and Network Devices. The solution empowers organizations to enforce least privilege by eliminating admin and root access.

Features

• Windows, Mac, Linux, UNIX and Network Devices
• Protect endpoints from infection
• Flexible workstyle templates for Windows and Mac
• Correlate user behaviour against vulnerabilities
• Aingle audit trail for all user activity
• Prebuilt templates stop attacks involving trusted apps
• Built in connectors to third party solutions

Benefits

• Collect and store all events
• ACHIEVE LEAST PRIVILEGE - with QuickStart policies
• STOP MALICIOUS ATTACKS - including malware and ransomware
• Complete control without hindering end user productivity
• Pre-built adapters for popular Service Desk/ITSM platforms.

£30 to £149 a licence

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

365417612076883

Contact

Jonny Scott
01904 562200
ccs@phoenixs.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Beyondtrust Password Safe
• Cloud deployment model: Public cloud
• Service constraints: UK and EU based data centres are available. No service constraints.
• System requirements: No requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "The content of an Incident as supplied initially is used to identify the incident Severity Level using Table 1 below as a guide.; Severity Levels range from Severity Level 1 (Critical) to Severity Level 3 (Low Priority). In collaboration with you, we will make a; reasonable determination of the Severity Level of your incident and respond accordingly. The Severity Level may also be adjusted; as the Incident progresses towards resolution.; ; Severity 1 : First response within 30 minutes; Severity 2 : First response within 24 hours; Severity 3 : First response within 24 hours"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: "Standard : Included with the Cloud Service offering; Technical Account Manager (additional cost) : BeyondTrust Technical Account Managers (TAMs) help ensure you are receiving maximum value from your BeyondTrust investment. BeyondTrust TAMs are senior technical resources who will partner with you to gain an in-depth knowledge of your businesses privileged access needs and map them onto your Remote Support platform. Your Beyond trust TAM will become your trusted advisor and your advocate within BeyondTrust and is uniquely positioned to provide a proactive approach to the support and ongoing operation of your BeyondTrust investment."
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: BeyondTrust Endpoint Privilege Management Cloud Service enables customers to receive enablement training services as part of their acquisition. Further user and administrative training is available at additional cost. All course descriptions can be viewed on the website. For self-service, beyondtrust.com/docs delivers a comprehensive archive of documentation.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At the end of the services agreement, customers are able to receive any data stored in the cloud envrionment by coordinating with BeyondTrust's Customer Support team.
• End-of-contract process: On the last day of the services agreement, data is permanently destroyed per NIST SP 800-88.

Using the service

• Web browser interface: Yes
• Supported browsers: Microsoft Edge
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Front-end integration of the BeyondTrust API enables customers to correlate BeyondTrust Privilege Management events with third-party or in-house developed applications to pull report data, issue commands, or automatically save a backup of the Appliance's policy and configuration on a recurring basis.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Beyond trust Endpoint Privilege Management has comprehensive authentication / authorisation options. Customers can configure these to their requirements. The BeyondTrust prompts can also be fully customisable across the customer's branding, colours and impart terms. In addition, the API services can be utilised to integrate into the customer's broader defence-in-depth strategy.

Scaling

• Independence of resources: BeyondTrust's Cloud services team actively monitor customer's environments and provision resources as required.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics include license utilisation and service availability.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: BeyondTrust

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Azure's Transparent Data Encryption (TDE) which leverages AES-256.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported on an automated basis providing a full cold backup of session data and configuration. Manual, point, backups can also be made.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Available on request

Availability and resilience

• Guaranteed availability: 99.9% during any calendar month (Excluding any Excused Downtime)
• Approach to resilience: "Our Endpoint Privilege Management Cloud solution is hosted within Microsoft Azure Regions that are based on customer geographic location and preference which can be selected from our available options.; Each Azure Region contains approximately three Availability Zones and utilize SQL databases and SQL servers which serve as the primary storage for all aspects of the solution within the cloud environment.; When the instance is created during the initial deployment, backups are scheduled and performed for transactional logs (every 5 to 10 minutes), differential backups (every 12 hours), and full backups (every week) to the SQL server. These backups are then stored in a read-access geo-redundant (RA-GRS) storage blob that is replicated to a paired data center within the customer's chosen Azure Region. This aides in ensuring that the cloud instance has appropriate mechanisms in place for availability in the event of a data center outage."
• Outage reporting: A Customer Portal is provided which provides outage and maintenance information. In the even of any unscheduled outage, the Customer would be notified directly.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: BeyondTrust has implemented both least privilege and RBAC throughout the corporate and cloud environments. All activity is logged, monitored, and audited per our security program.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Aprio, LLP
• ISO/IEC 27001 accreditation date: 24/08/2020
• What the ISO/IEC 27001 doesn’t cover: "Out of the controls within ISO 27001 only two items were not applicable and those are:; ; A6.5 - Responsibilities after termination or change of employment; All responsibilities are discharged/reassigned following a Joiners, Movers, and Leavers procedure.; A8.30 – Outsourced Development; BeyondTrust does not outsource software development."
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self-certified, Level 4 (SAQ A)
• PCI DSS accreditation date: 27/02/2024
• What the PCI DSS doesn’t cover: BeyondTrust's product portfolio/cloud environments.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: https://www.beyondtrust.com/trust-center/industry-certifications

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: "The following standards and policies are defined within the BeyondTrust ISMS with each having supporting Standard Operating Procedures (SOP) for each functional BeyondTrust group:; ; Access Management, Asset Management, Audit Management, Change Management, Communications Management, Configuration Management, Cryptography, Data Protection, Device and Media Control, Disaster Recovery Management, Endpoint Use and Endpoint Security, Exception and Approval Process, Human Resources Security Management, Incident Management, Information Lifecycle Management, Information Security Management, Password Management, Patch Management, Personal Information Management, Physical and Environmental Security, Risk Analysis and Management, Secure Software Development, Third Party Risk Management, Vulnerability Management, Network Security Management, and Logging and Monitoring Management.; ; The BeyondTrust ISMS and associated SOPs are located on the corporate network within an internally shared document repository which can be referenced by employees and key stakeholders. The BeyondTrust ISMS and SOPs are reviewed, updated, and approved on an annual, or as needed basis. This responsibility falls under the BeyondTrust Governance, Risk, and Compliance (GRC) Team and requires coordination between multiple business functions to include Information Technology and Information Security. Once the review and any necessary updates are recommended, the ISMS is sent for approval from key stakeholders, the Director of IT GRC, and the BeyondTrust GRC Committee."

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: A process to formalize each Change Request, change approval, change implementation and pre- and post-implementation testing of the Information Systems affected by the change. The policy's reviewed and approved by the GRC Committee. This policy addresses change management within the organization for all critical business systems and processes and are submitted for review/approval to the CAB. All changes to a production environment/system are required to submit a change request per policy. These requests must contain a summary of what is being recommended, a risk assessment must be completed based on impact, test criteria, a back out plan, and management approval.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: BeyondTrust maintains a formal Vulnerability Management Plan that addresses vulnerabilities discovered through vulnerability scanning and penetration testing. This plan is approved by the GRC Committee and is reviewed annually or as needed. The plan sets forth specific timeframes for finding mitigations based upon criticality.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: The vulnerability management solution scans every 24 hours, submitting its findings to the main console and to our SIEM. This includes IAM misconfigurations, authentication, lateral movement, data at risk, neglected assets, network misconfigurations, and vulnerabilities. They are alerted to the BeyondTrust InfoSec team, analyzed, and acted on.; ; The SIEM receives comprehensive security logging from Azure Security center, including ingress authentication logging to track user access and activity, threat analytics- detecting suspicious software installations, and third-party access detection to alert BeyondTrust to potential malicious activities. All incidents are automatically reported to the BeyondTrust InfoSec team for analysis and appropriate action
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: BeyondTrust has a formal Cybersecurity Incident Response Plan (CIRP) that is reviewed/tested annually, and approved by the Executive Leadership Team. This plan addresses all facets of incident response within the organization for all critical business systems and processes which contains all the steps necessary for identification, containment, eradication, recovery, and incorporating lessons learned to overall plan improvement.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change ; Effective stewardship of the environment with activities that deliver additional environmental benefits in the performance of the contract including working towards net zero greenhouse gas emissions. ; We can support customers environmental goals by providing annual carbon emissions on contract and reduction plans.; ; We will run free of charge sustainability infrastructure reviews for customers to understand how they can reduce carbon emissions of their IT services. ; ; We are working towards 2040 Net-Zero GreenHouseGas emissions. ; Since 2021 we have been Carbon Neutral with Gold Standard Certified carbon credits - partner Ecologi.; By 2026 we aimed to reduce Scope 1 and 2 emissions by 50% from a 20/21 baseline year and which we have now achieved.; By 2030 we aim to reduce all of our emissions (including Scope 3) by 50% this is from a 22/23 baseline year.; ; Achievement of 2030 50% reduction targets (based on last FY) would mean a minimum carbon reduction of 142tCO2e per year for the public sector. ; ; We record and monitor our usage/ conversion to carbon emissions monthly and progress is published annually on the website in accordance with PPN06/21 and SECR guidelines. We are ISO14001 certified, and our targets are currently being verified by SBTi.; ; Overall, the business:; -Generates solar energy (85%) with REGO renewable purchased energy.; -Zero waste to landfill waste management; -Minimises travel emissions by 60%; -Uses water wisely – reduced by 15%; ; Influence staff, suppliers, customers and communities through the delivery of the contract to support environmental protection and improvement. ; ; We work hard to influence others and change behaviours to help fight climate change. ; ; Workforce:; -Sustainability inductions; -Sustainability training ; -Staff campaigns ; -Volunteering opportunities ; -Family woodland tree planting; ; Suppliers:; -Supply-chain reviews ; -Sustainability training; -Blogs/ media content ; -Sustainability training ; ; Customers: ; -Sustainability Infrastructure Review; -Hardware Carbon-Assessments; -Circular-Economy support; -Sustainability training

  Covid-19 recovery

  COVID-19 ; Help local communities to manage and recover from the impact of COVID-19 with activities in the delivery of the contract which: ; Create employment, re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors. ; - Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme; Support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. ; -Phoenix Small Business Digital Skills Outreach programme – webinars supporting cyber security, accessibility and licensing.; -Phoenix VCSE Digital Skills Outreach Programme – webinars supporting cyber security, accessibility and licensing.; Support the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services.; -Phoenix Digital Skills Outreach Programme – Supporting people to access services services online e.g NHS app and Banking apps. ; Examples of our working with London and Quadrant Housing Association to deliver befriending calls for tenants who were lonely and isolated as a result of Covid19.; We have also worked with Liverpool City Council to promote employability courses to those left unemployed by Covid-19 and who are now in employment.; We provided free of charge IT service desk to 15 charities during the pandemic and have worked closely with them to support them with returning to full operation again.

  Tackling economic inequality

  Tackling economic inequality ; Create new businesses, new jobs and new skills with activities that, in the delivery of the contract: ; Create opportunities for entrepreneurship and help new, small organisations to grow, supporting economic growth and business creation.; -60% of our supply chain are SME’s; -We are signatories and adhere to the Prompt Payment Code; -Host Dragons Den SME supply chain sessions for new suppliers to showcase their services for our customers.; Create employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas. ; - The Phoenix Employability Outreach Programme provide unique access to Microsoft Career Essentials digital literacy programme, career talks and employability advice.; Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors. ; -Graduate work placements; -Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme for certifications to skill up for roles in the IT sector.; -We work with our supply-chain to create job roles with shared apprenticeship heads and promotion to permanent employment.; Support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications. ; -Apprenticeships whereby we aim for c.10 graduating apprentices and all are moved into permanent employment with Phoenix.; -Skills City Bootcamp where we deliver career talks and provide projects to 19+ year olds seeking to upskill for employment in the technology sector.; Influence staff, suppliers, customers and communities through the delivery of the contract to support employment and skills opportunities in high growth sectors.; -Our programmes are delivered in partnership with our customers, supply chain and workforce, including Career talks, mentoring and IT challenge activities.

  Equal opportunity

  Equal opportunity ; Reduce the disability employment gap with activities that: ; Demonstrate action to increase the representation of disabled people in the contract workforce. ; -We are certified Disability Confident Employers (level 2).; -We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.; -We are exploring the use of the Voluntary Reporting Framework for understanding the disability makeup of the workforce.; Tackling workforce inequalities with activities that demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce. ; - We focus on ensuring an inclusive and unbiased recruitment strategy, with unconscious-bias training, blind recruitment processes, and reviewing language and placement of advertisements. ; ; -All staff trained receive mandatory EDI training annually.; ; Various initiatives include ; -Signatories of the Race at Work Charter, ; -Disability Confident Committed Employer ; -Signatories of the Armed Forces Covenant; -Gender-Neutral toilets; -Prayer room; -Milk-pumping room; -Sponsor York Pride; -We have specific policies for Menopause, and LGBTQ+. ; -We have established an Accessibility-Centre-of-Excellence to display the latest technology ; -We monitor our workforce statistics and report on them:; Gender 65% male /35% female (industry-average 20%); Ethnicity 5.6% (local-area 3.9%); Staff turnover 12.3% (industry-average 13.2%); Using the Voluntary Reporting Framework, we are working on what and how we can report metrics around disabled people in the workforce, including those with hidden disabilities. ; ; We have been recertified as a Great Place to Work™ and UK's Best Workplaces™ for Women.

  Wellbeing

  Wellbeing ; The mental health and well-being (MHWB) of our staff is of the utmost importance to us and our MHWB Policy aims to provide a working environment that promotes and supports the MHWB of all employees. ; Activities that demonstrate action to support the health and wellbeing, including physical and mental health, in the contract workforce at Phoenix include: ; -We utilise different resources not least those from Mental Health at Work Commitment, NHS Every Mind Matters, and the MIND employer toolkit to improve our employee MHWB programme. ; -All our staff heavily discounted private health insurance includes mental wellness. Plan members access a range of health treatments including face to face counselling and cognitive behaviour therapy. ; -Phoenix invests in the St Johns Ambulance Mental Health First Aid training course to ensure we have MH first aiders in the business and the skills to address MH in the workplace. ; -The new challenges the pandemic has raised, on our employee’s MHWB, has led to the creation of a staff network group who meet monthly, to ensure that all we do and say truly covers all aspects of MHWB. ; -All employees are given a monthly wellbeing hour to take for their own personal time and are also supported with monthly tea and toast sessions discussing and normalising MHWB topics.; ; We influence staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health.; -We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.; -We have established an Accessibility-Centre-of-Excellence to display the latest technology to the workforce, supply chain and our customers; -We deliver digital accessibility training to customers; -We are sponsors of the Neurodiversity Awards

Pricing

• Price: £30 to £149 a licence
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.