ARKANCE UK LIMITED

Autodesk Construction Cloud (Autodesk Docs)

The Autodesk Construction Cloud™ offerings are unified by utilizing Autodesk Docs as the common data environment. With centralized file management, you can navigate and have integrated workflows throughout a project. Autodesk Docs comes with Insight for analytics and centralized user and permissions management.

Features

• Manage files and folders
• Send files for review
• Project-level attributes settings and customization
• Validate and store non-conforming files in the holding area
• Attribute In-Line Editing
• Open, save, move, rename and delete files via desktop connector
• Upload and view 2D and 3D files
• Compare 2D and 3D drawings
• Create and edit markups
• Create transmittals

Benefits

• Improve consistency and standardization of processes across projects
• Protect project data with granular level of control and permissions
• Access document status information anytime from any device
• Access to document metadata
• Increase transparency of project documents between all key stakeholders
• Minimize rework by leveraging real-time data from a centralized resource
• Allows more seamless design data integrations
• Create flexible and configurable workflows
• Minimize costs by investing in a single technology
• Increase time spent on value-adding activities

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.harris@arkance.world. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

365717143292850

Contact

Nick Harris
01784419911
nick.harris@arkance.world

About your service

• Service categories:

  Applications

  Engineering

  • Collaborative product data management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Autodesk Docs: Autodesk Construction Cloud
• Cloud deployment model: Public cloud
• Service constraints: There are no specific hardware requirements ; ; A standalone video card is recommended when using the Viewer ; ; RAM and CPU requirements are dependent on project size
• System requirements:
  • 64-bit browsers are recommended for optimal viewing experience
  • Internet Explorer 11 is not supported for use
  • Mobile users are recommended to use PlanGrid Build Mobile app
  • There are no desktop operating system requirements
  • For iOS supported version is 12.2+
  • For Android OS supported version is 6.0 (Marshmallow)+
  • Both US and Europe Data Centers are supported

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: ARKANCE responds to email support or contact form submissions within one business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: Autodesk Construction Cloud: The Support Hub opens in the product and allows you to type a question in the text field and surface relevant help content. You can also launch a quick help workflow to show help for common workflows based on your location in the product. If you can’t answer your question right away through help topics or quick help workflows surfaced in the Support Hub, you’ll be able to open a case with our support team on the next screen.
• Onsite support: Yes, at extra cost
• Support levels: Premium Support; We keep our customers projects moving. An integrated, self-service helpdesk powered by Zendesk with unlimited tickets allows customers to efficiently connect with experts. Minimise downtime and resolve issues quickly—from software licensing to troubleshooting and usage enquiries.; ; The following pricing applies for Premium Support; £85 per ADSK seat (UK); ; Executive Support; Enables our customers to optimise their technology usage. They get all of the benefits of Premium Support plus pre-purchased "expert days" when they need our team to deep dive into a support case. Strategic, personalised solutions, workflows, and custom development drives focused, measurable impact. Pricing is per the consulting daily rate for the country which can be bought in an annual block.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: ARKANCE offers a dedicated Start service that guides organizations through the essential steps needed to become fully operational with Autodesk Docs.; Key elements include:; Service Activation & Account Configuration; Assistance with Construction Cloud account activation and administrator assignment.; Help with assigning users to Autodesk Docs.; A review of administrative tasks and procedures to ensure proper setup.; ; Customized Product Configuration; Guidance on how to configure Docs to align with current workflows and business needs.; Helps answer core configuration questions such as:; Who needs access?; Where will specific processes occur?; Where will forms be stored?; ; Virtual Education & Training; A consultant-led session introducing users to:; Project administration; Document management; Essential Build features; Desktop Connector; ; Team Coaching & Hands-On Support; Users receive a series of collaborative coaching meetings with an ARKANCE consultant. These sessions allow teams to:; Ask project-specific questions; Work through configuration challenges; Solve problems faster with expert support; ; Self‑Service Onboarding Resources; ARKANCE additionally maintains a comprehensive Onboarding Portal with guides on:; Adding & assigning users; Installing and activating Autodesk software
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users will be able to login to their account 30 days post the expiration date to retrieve their data. They can also contact Autodesk support to assist with this request.
• End-of-contract process: Documents stored in Autodesk cloud service remain available for 30 days after your subscription access expires. Be sure to retrieve any files stored in Autodesk cloud service before the end of this period.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: The service is accessible via an either web interface (supported on all common browsers) or a mobile interface supported on iOS and Android
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: We're working continuously with our customers to perform interface testing on most major feature we release. Our development cycle includes extensive user testing via beta versions prior to making the feature publicly available.
• API: Yes
• What users can and can't do using the API: The Account Admin API automates setting up projects, assigning project admins, and managing member and partner company directories. The Data Connector API (beta) retrieves data from ACC services such as Account Admin, Assets, Checklists, Cost Management, Daily Logs, Issues, Locations, Meeting Minutes, Relationships, RFIs, and Submittals so the data can be used for local data analysis and other purposes. It works across multiple projects within an account, can set up data reporting on a regular schedule, and returns data in a format easily used by business intelligence tools. ; The Document Management API accesses, uploads, and shares 2D plans, 3D BIM models, and any other project documents to maximize collaboration. ; The Relationships API creates, retrieves, and deletes links between entities across domains in ACC.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Project administrators can edit the template settings and setup custom approval workflows. Approval workflows can be setup strarting with one step approvals and finishing with group approvals. Project admins can also configure folder structure, folder permissions, issue settings. Users can also customize dashboards and project home view. You can create report templates by saving changes to an out of the box template directly or as a new template. Autodesk is also providing APIs to customize the user interface.

Scaling

• Independence of resources: Autodesk's Cloud Services has in place, segregation between tenants in a multi-tenant environment (and segregation between the operational environments and the customer cloud environment). Additionally, production system availability and performance are continuously monitored.

Analytics

• Service usage metrics: Yes
• Metrics types: Users can extract project data from the Autodesk Construction Cloud unified platform for customized use in robust business intelligence tools like Power BI through Data Connector. It works across multiple projects within an account, can set up data reporting on a regular schedule, and returns data in a format easily used by business intelligence tools. Users can also leverage Insight module that delivers unified project-level data, analytics, and predictive insights. Construction IQ helps project teams manage risk and improve performance day-to-day.
• Reporting types:
  • API access
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Autodesk

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Autodesk Construction Cloud users can leverage Bridge to manage shared sheets and files for your project that have been transferred to and from other projects. Users can also export individual or multiple documents from the folder structure. Data connector allows users to extract data from all projects in your account either by running or scheduling data extractions. Users can also leverage 3rd party applications that allow to export certain project data or make use of the application APIs to export the data. The selection of the method depends on your project or company requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • IFC
  • BCF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • IFC
  • DOCX
  • XLSX
  • RVT
  • DWG
  • NWD
  • MWC
  • DGN
  • OBJ

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Autodesk provides availability information at https://health.autodesk.com, including unplanned outages. However, Autodesk does not provide an SLA.
• Approach to resilience: To maintain high availability, Autodesk employs redundant application servers/services across multiple AWS Availability Zones/data centers that are load balanced for automated failover. Data is replicated across multiple AWS Availability Zones/data centers and uses automated failover for planned or unplanned maintenance. Additionally, Autodesk maintains and business continuity plan and disaster recovery proce
• Outage reporting: Outages are reported through a public dashboard (Autdoesk Health Dashboard: https://health.autodesk.com) and email alerts (subscription based)

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Autodesk ensures the confidentiality of customer data by limiting access. Customer data is limited and restricted to authorized individuals. Access provisioning is designed to permit system users access to information they need based on their role in the system and restrict them from accessing information not needed for their role. Autodesk commits to adequately securing customer data as part of its Cloud Services. In addition, Autodesk uses encryption technology to encrypt uploaded customer data at rest and in transit.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Autodesk depends on the confidentiality, integrity, and availability of its information assets to successfully conduct its business, meet customer and business partner expectations, and provide client peace of mind. Autodesk recognizes the need to protect the information and assets used to create, process, store, and support business operations. To that end, Autodesk has established a Security Program (as outlined in a Security Policy) to manage business risk, adhere to legal, compliance, and regulatory mandates, and ensure that all information assets are adequately safeguarded.; ; Autodesk policies and standards address the purpose, scope, roles, responsibilities, and compliance. Policies and standards cover the following areas (including, but not limited to):; • Acceptable Use;; • Security Training and Awareness;; • Security Risk Management;; • Third Party Risk Management;; • Security Incident Management;; • Vulnerability Management;; • Access Management;; • Information Protection;; • Network Security;; • SDLC and Change Management;; • Configuration and System Hardening;; • Security Logging and Monitoring;; • Business Continuity and Disaster Recovery; and; • Data Classification.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Autodesk has configuration and change management processes in place to ensure that hardware and software are configured with proper settings, version control and documentation (leveraging various industry best practices, such as ITIL). Cloud Services are designed to be able to maintain control over the entire software stack and to help provide a secure application environment (including OS hardening and security fixes/patches). Change management spans deployment of changes to the staging and production environments, including testing of changes prior to release to the production to address changes that may potentially affect system security, availability, and confidentiality of user information.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Autodesk maintains a Vulnerability Management Standard which requires Autodesk Security to periodically scan internal and internet facing service endpoint IP Addresses for network and web-based vulnerabilities. For container environments, a vulnerability management tool is used to scan container images for vulnerabilities before they are deployed to production. Autodesk Security notifies the appropriate parties to remediate any identified vulnerabilities in a timely manner based on severity levels. In addition, external vulnerability threat assessments are performed annually by independent security firms. Findings and recommendations resulting from these assessments are categorized and delivered to Cloud Services' leadership and stakeholders.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Security monitoring: System logging and monitoring facilities exist throughout the infrastructure, and all user activity are logged to a centralized Security Information and Event Management ("SIEM") system for log correlation and analysis. Alerts are reviewed to detect potentially anomalous activity for further investigation.; ; Events that directly impact customers are treated with the highest priority. An individual or team is dedicated to remediating the problem and enlisting the help of product and subject matter experts as appropriate. Other responsibilities are deferred until the issue is resolved.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Autodesk's Security team has an incident management process for security events that may affect the security, availability, or confidentiality of its systems or data. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation.; ; The Autodesk Trust Center website provides external users with the ability to report issues and incidents to Autodesk. Autodesk offers a security incident reporting desk: https://www.autodesk.com/trust/contact-us; ; Identified incidents are documented and tracked through to resolution.; ; Notifications of security incidents that affect customer information are communicated to customers as required by applicable law. Actions may include a summary of remediation actions: https://www.autodesk.com/trust/incident-response.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Cloud-Based Document Management; Unlimited Storage: Space for project files, folders, documents.; 2D & 3D Viewing; Markup Tools to create, manage, and collaborate on markups.; Issue Tracking; Approval Workflows; Desktop Connector; Advanced Features: Includes 3D issue markups, AutoCAD PDF markup import, "Bridge" for sharing data across projects.; Content Catalogue; Mobile Access

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: Friday 12 March 2021
• What the ISO/IEC 27001 doesn’t cover: Access to Source code, Use of privileged utility programs, Segregation of networks, Secure coding, Outsourced development.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DNV Business Assurance
• ISO 9001 accreditation date: Tuesday 2 November 1999
• What the ISO 9001 doesn’t cover: Access to Source code, Use of privileged utility programs, Segregation of networks, Secure coding, Outsourced development.
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.harris@arkance.world. Tell them what format you need. It will help if you say what assistive technology you use.