INGENTIVE LIMITED

Ingentive Microsoft Power Automate

Ingentive specialises in maximising the potential of Microsoft Power Automate, enabling businesses to streamline workflows and automate repetitive tasks.

Our service empowers users to harness the capabilities of Power Automate for enhanced efficiency and productivity in their processes.

Features

• Workflow Automation: Streamline processes with Power Automate.
• Task Integration: Seamlessly integrate tasks across applications.
• Customisation: Tailor workflows to specific business requirements.
• Data Management: Automate data collection, processing, and analysis.
• Notifications: Set up automated alerts and notifications.
• Approval Workflows: Implement streamlined approval processes.
• Forms Automation: Automate form submission and processing.
• Compatibility: Ensure compatibility across platforms and devices.
• Reporting: Gain insights with built-in reporting features.
• Continuous Improvement: Iterate and enhance workflows regularly.

Benefits

• Enhanced Efficiency: Boost productivity with streamlined processes.
• Collaboration: Facilitate teamwork and communication.
• Cost Savings: Reduce operational expenses through automation.
• Faster Decisions: Expedite decision-making with automated approvals.
• Scalability: Scale solutions to accommodate business growth.
• Compliance: Ensure adherence to regulatory requirements.
• Error Reduction: Minimise errors with automated data processing.
• Agility: Quickly adapt to changing business needs.
• Empowerment: Free up time for value-added tasks.
• Innovation: Foster innovation through automation and digitalisation.

£65 to £120 an instance an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hemraj.tatur@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

365758208383584

Contact

Hemraj Tatur
02081323255
hemraj.tatur@ingentive.com

Planning

• Planning service: Yes
• How the planning service works: We assist buyers in planning their implementation of cloud hosting or software services by providing comprehensive guidance and support throughout the process. Our approach includes the following steps:; ; Initial Assessment: conduct a thorough assessment of the buyer's requirements, goals, and existing infrastructure to tailor our recommendations accordingly.; ; Solution Design: Based on the assessment, collaborate with the buyer to design a customised solution that aligns with their objectives, selecting the appropriate cloud hosting or software services and outlining the implementation roadmap.; ; Technical Consultation: Our team of experts offers technical consultation to address any questions or concerns, providing guidance on best practices, security considerations, and integration requirements.; ; Deployment Planning: Working closely with the buyer to develop a detailed deployment plan that outlines necessary steps, timelines, and responsibilities, considering factors such as data migration, user training, and testing procedures.; ; Training and Support: a comprehensive training sessions to educate users on effective use of the services. Additionally, our support team provides ongoing assistance and troubleshooting post-deployment.; ; Monitoring and Optimisation: We continue to monitor performance and usage, proactively identifying areas for improvement and providing recommendations for optimisation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure Cloud Platform: Scalable cloud infrastructure.
  • Microsoft Visual Studio: Integrated development environment (IDE).
  • Microsoft GitHub: Version control and collaboration platform.
  • Microsoft Azure DevOps: Agile planning and DevOps tools.
  • Microsoft Azure App Service: Web and mobile app hosting.
  • Microsoft Azure Kubernetes Service (AKS): Managed Kubernetes orchestration.
  • Microsoft Azure Functions: Serverless event-driven compute service.
  • Microsoft Azure DevTest Labs: Testing and experimentation environment.
  • Microsoft Azure Machine Learning: ML model building and deployment.
  • Microsoft Azure Cognitive Services: AI and ML APIs.

Training

• Training service provided: Yes
• How the training service works: Ingentive offers specialised training to empower users in effectively utilising Microsoft Power Automate for workflow automation. Our training approach emphasises practical, hands-on learning experiences tailored to the unique needs of participants.; ; Sessions cover various aspects of Power Automate, including workflow creation, integration with other Microsoft services, and automation best practices. We focus on real-world scenarios and practical application, enabling participants to quickly apply their learnings in their workflows.; ; Training is delivered through interactive workshops, virtual classrooms, and self-paced online courses to accommodate different learning preferences and schedules. Participants engage in hands-on exercises and guided practice sessions to gain confidence and proficiency in using Power Automate effectively.; ; Feedback from participants highlights the value of our training sessions, with reported improvements in workflow automation, efficiency, and overall productivity. ; ; At Ingentive, we are dedicated to providing training experiences that empower users to leverage the full potential of Microsoft Power Automate for streamlined and efficient business processes
• Training is tied to specific services: Yes
• Services the training service works with:
  • SharePoint: Automate document approvals, workflows with Power Automate.
  • Teams: Automate processes, notifications within Microsoft Teams.
  • Identity Management: Automate user provisioning, access management tasks.
  • Intune: Automate device management tasks with Power Automate.
  • Purview: Automate data governance processes with Azure Purview.
  • Microsoft Copilot: AI-powered code suggestions for developers.
  • Azure: Automate tasks, workflows with Azure integration.
  • Microsoft Power Platform: Includes Power Automate for automation workflows.
  • Microsoft Exchange Server: Automate email-related processes using Power Automate.
  • Visual Studio: Use Power Automate connectors for code tasks.

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Ingentive offers a specialised approach to migrating organisations to Microsoft Azure, with a strong emphasis on seamless integration with Microsoft Power Automate. This ensures your transition to the cloud is not only smooth but optimised for effectively utilising Power Automate's.; ; The migration process begins with a comprehensive assessment of your organisation's current infrastructure and data landscape. This involves a detailed analysis to identify areas where Power Automate can be leveraged to enhance workflows, automate tasks, and improve overall efficiency.; ; Using advanced migration tools and techniques, we conduct a thorough examination of your existing workflows, data sources, and applications. This enables us to develop migration strategies that are tailored to your specific needs while ensuring compatibility.; ; Throughout the migration journey, our team works closely with your organisation to address any challenges that may arise. Whether it's refining workflows, resolving compatibility issues, or providing technical assistance, we're committed to ensuring a smooth transition to the cloud environment.; ; In addition to migration support, we provide comprehensive training and ongoing support to empower your staff in effectively utilising Power Automate. This hands-on approach ensures that your team is equipped with the necessary skills to maximise the benefits and drive digital transformation within your organisation
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Azure DevOps: Collaboration and CI/CD pipelines.
  • Azure App Service: Hosts web and mobile applications.
  • Azure Data Services: Storage and processing solutions.
  • Azure Logic Apps: Workflow orchestration and automation.
  • Azure SQL Database: Managed relational database service.
  • Azure Blob Storage: Object storage service & data.
  • Azure Data Factory: Data integration and orchestration service.
  • Azure Key Vault: Secure keys, secrets, and certificates.

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At Ingentive, ensuring high quality is a top priority in every project delivery. We support buyers by implementing rigorous quality assurance and performance testing processes throughout the project lifecycle.; ; Our quality assurance approach begins by defining clear quality objectives and requirements collaboratively with the buyer. We then develop tailored test plans covering functional, regression, usability, and performance testing.; ; During development and implementation, our dedicated quality assurance team conducts thorough testing to validate that all deliverables meet defined quality criteria. This includes assessing functionality, usability, reliability, security, and performance to meet or exceed buyer expectations.; ; Performance testing is a key aspect of our process, evaluating responsiveness, stability, scalability, and reliability under various workload conditions. By simulating real-world scenarios, we identify and resolve performance issues to ensure optimal system performance.; ; We also facilitate user acceptance testing (UAT) in collaboration with the buyer's team to gather feedback for further refinement. This ensures the final product meets technical specifications and aligns with business objectives and user expectations.; ; Prioritising quality assurance and performance testing throughout the project lifecycle, we deliver reliable, scalable solutions of the highest quality, driving value for buyers and end-users alike

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Ingentive specialises in providing top-tier managed service support, particularly for Microsoft Azure cloud hosting and related development tools, including Microsoft Copilot & AI. Our dedicated team of experienced professionals is committed to ensuring seamless operation and optimisation across these cloud hosting and software services.; ; From initial setup and configuration to ongoing maintenance, updates, and troubleshooting, we offer comprehensive assistance tailored to meet unique requirements. Our proactive approach includes monitoring and optimisation to ensure optimal performance and productivity for your development projects leveraging Copilot & AI.; ; In addition to resolving technical issues, our support extends to proactive monitoring and optimisation, ensuring that your Microsoft products are always performing at their best. We take a proactive approach to address potential issues before they impact your operations, minimising downtime and maximising productivity.; ; Our responsive support team is available to address any concerns or queries promptly, providing peace of mind and allowing your team to focus on core business activities.

Service scope

• Service constraints: While our service is primarily focused on Microsoft products, we also collaborate with customers to address specific integration needs or compatibility issues. However, it's essential to discuss such requirements during the onboarding process for alignment & feasibility.; ; We operate within predefined hours. While we strive to provide timely assistance, urgent or critical issues may be addressed outside of these hours as part of our premium offerings.; ; Furthermore, it's worth noting that while we aim to resolve issues promptly, certain complex or unique challenges may require additional investigation. In such cases, we maintain transparent communication channels for informed progress and timelines.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Ingentive offers a range of flexible support services, including Flexi, Plexi Plus, and Complete, each with distinct features tailored to meet varying needs. Across all service tiers, our commitment to responsiveness is reflected in our response SLAs:; ; For major inquiries, we guarantee a response time of 1 hour.; For intermediate inquiries, our response time is set at 4 hours.; ; These SLAs ensure that regardless of the support tier chosen, our customer can expect timely and efficient responses to their questions and concerns.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: At Ingentive, we prioritise accessibility in all aspects of our services, including web chat functionality. We have actively engaged assistive technology users in our testing processes to ensure that our web chat platform is inclusive and user-friendly for individuals with diverse needs.; ; Our testing procedures involve collaborating with assistive technology experts and users to evaluate the compatibility of our web chat interface with various assistive technologies, such as screen readers, voice recognition software, and keyboard navigation tools. Through this rigorous testing, we identify and address any barriers or usability issues to ensure seamless interaction for all users.; ; Furthermore, we continuously monitor and update our web chat platform based on feedback from assistive technology users, striving to enhance accessibility and user experience continually.; ; Our commitment to inclusive design extends beyond compliance to create a web chat environment that is intuitive, efficient, and accessible to all users, regardless of their abilities or assistive technology preferences.
• Support levels: At Ingentive, we offer three support levels to suit different needs and budgets:; ; Basic Support:; - Essential support services, including general inquiries and basic troubleshooting.; ; Premium Support:; - Priority response times, extended support hours, and dedicated support agents.; ; Enterprise Support:; - Tailored for complex needs with personalised support from a technical account manager or cloud support engineer.; ; At Premium and Enterprise levels, clients can work with a dedicated technical expert for personalised guidance and proactive assistance

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Microsoft Certified Consultants
  • Microsoft accredited Security Partner

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Ingentive is committed to delivering services sustainably, supported by our annually updated environmental policy, dynamic roadmap of environmental initiatives, and a scorecard. Under the leadership of Ingentive’s CFO, our Greening Committee (GC) drives environmental & sustainability initiatives with set targets. The GC includes representation from every department, ensuring innovation and participation across the organisation through annual member rotations. The GC meets quarterly & sets the agenda for driving environmental policy improvements. Market research responsibility revolves through GC members and feedback on environmental impacts and benefits form part of the quarterly agenda and are presented back to the GC for further action and consideration. Aligned with Microsoft’s commitment, Ingentive provides services focused on being carbon-negative, water-positive, and zero waste by 2030, in line with the government's 25-year plan objectives. Our research efforts encompass: Clean Air: Researching technologies like virtualisation and cloud computing to promote clean air & aligning with Microsoft’s air quality policies. Clean and Plentiful Water: Researching water-efficient data centre design, recycling & engaging with Microsoft stakeholders on water-related challenges in IT services. Reducing Risks of Harm: Analysing environmental hazards in IT operations such as electronic waste, hazardous components & pollution. Using Resources Sustainably: Investigating resource-efficient IT infrastructure technologies, collaborating with suppliers & partners to optimise IT services lifecycle. Mitigating Climate Change: Researching climate mitigation strategies like carbon offsetting and renewable energy adoption & collaborating with Microsoft to deploy climate-resilient IT solutions. Minimising Waste: Researching waste minimisation services & sustainable product design & partnering with waste & recycling facilities for optimised waste recovery & disposal processes.

  Tackling economic inequality

  At Ingentive, we're deeply committed to tackling economic inequality and promoting social equity. We recognise that economic disparities disproportionately affect marginalised groups. To drive positive change, we're taking proactive steps through various initiatives:; ; Diversity and Inclusion: Prioritising diversity in hiring, procurement, and vendor selection.; ; Equal Pay and Benefits: Ensuring fair compensation and benefits for all employees.; ; Supplier Diversity: Supporting minority-owned and women-owned businesses.; ; Community Investments: Investing in community development and workforce training.; ; Mentorship and Skills Development: Offering mentorship programs and skills workshops.; ; Advocacy and Policy Engagement: Advocating for equitable policies and initiatives.; ; Community Partnerships: Collaborating with non-profits agencies.; ; Transparency and Accountability: Maintaining transparency in our efforts.; ; Through these initiatives, we're working towards a more inclusive and prosperous future for all.

  Equal opportunity

  At Ingentive, we are dedicated to fostering an inclusive and diverse work environment. We believe in equal opportunity employment practices, where decisions regarding hiring, promotion, discipline, or dismissal are made solely on the basis of merit, competence, performance, and business needs. We actively promote diversity and do not discriminate against individuals based on race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other legally protected status.; ; Our commitment extends beyond our own organisation to our supply chain partners. We ensure that all organisations within our supply chain share our values and principles of equal opportunity employment. ; ; Through collaboration and engagement, we work with our partners to uphold these standards and create a culture of inclusivity across all aspects of our business operations.

  Wellbeing

  At Ingentive, we prioritise the health and wellbeing of our employees. We believe that fostering a supportive and nurturing work environment is essential for individual and collective success. ; ; Our commitment to employee wellbeing includes:; ; Comprehensive Health Benefits: We provide robust health insurance coverage, including medical and dental plans, to ensure that our employees have access to quality healthcare services.; ; Mental Health Support: We offer resources and programs to support mental health, including counselling services, employee assistance programs, and mindfulness workshops.; ; Work-Life Balance: We promote work-life balance by offering flexible work arrangements and remote work options.; ; Ergonomic Workspaces: We prioritise ergonomic design in our workspaces to promote comfort and reduce the risk of injury or strain.; ; Employee Assistance: We provide access to confidential support services for employees facing personal or professional challenges.; ; Training and Development: We invest in employee training and development programs to enhance skills, promote career growth, and foster a sense of fulfilment and accomplishment.; ; Recognition and Appreciation: We recognise and celebrate the contributions of our employees through various recognition programs, rewards, and incentives.; ; Open Communication: We maintain open and transparent communication channels to encourage feedback, address concerns, and foster a culture of trust and collaboration.; ; Community Engagement: We encourage employees to participate in community service and volunteer activities to give back to society and promote social connectedness.; ; Through these initiatives, we strive to create a workplace where every employee feels valued, supported, and empowered to thrive personally and professionally.

Pricing

• Price: £65 to £120 an instance an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hemraj.tatur@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.