BUILT INTELLIGENCE LTD

Academy e-learning platform (LMS)

Built Intelligence's Academy is our easy to use LMS, it provides you and your project team with access to a suite of eLearning, ePortfolio, skills assessments, webinars and knowledge management tools.

It also contains tools to facilitate face-to-face training, monitoring, reporting analytics and the development of role-based capability frameworks.

Features

• Hosted/SaaS LMS
• SCORM 1.2, SCORM 2004 v2nd, 3rd, 4th compliant
• Themes/brand customisation
• API - for integration with other systems
• Certificates
• Course library, performance management, live training, surveys
• Automatic and scheduled compliance reminders
• Extensive reporting/analytics, functional role-based curriculums, permissions and reporting
• Micro-learning lessons for busy professionals
• Journeys - training pathways broken down into manageable segments

Benefits

• Bite size accredited courses that can be completed in 30mins
• Count towards CPD requirements for professional institutions
• Pre-configured learning paths curated to relevant roles within your organisation
• 800 courses covering all areas of contract management
• Accelerated programmes mean your team is upskilled in 12 weeks
• CITB levy release
• Courses authored by 200+ industry experts and practitioners
• UK based team
• No downloaded or installation required
• Intuitivese experience to get learners to their content easily

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@builtintelligence.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

365896583875908

Contact

Laura Parsonage
0117 214 0890
enquiries@builtintelligence.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The platform can be integrated with ticket management systems, chat system and other third party system. Anything you see on our platform, can also done via an API call.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: All non-critical software updates occur outside normal office hours, usually between 9pm and 12am, all users will be warned on login about any impending updates. Critical maintenance may happen during office hours but this will happen if there is a functional issue with the system to all users. Online support is available via help pages, FAQ sections and training information.; ; For private/internal instances the client will need to supply details of the appropriate Private cloud service for hosting.
• System requirements:
  • Internet Access (minimum 128kbps)
  • Internet Browser (Latest version Internet Explorer/Edge, Firefox, Safari, Chrome etc)

User support

• Email or online ticketing support: Yes
• Support response times: Support is email based and within UK office hours 9:00am to 5:00pm. We aim to respond within 1 working hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have not currently carried out any testing of assistive technology solutions with our web chat system but are waiting for confirmation from our supplier that this has been carried out.
• Onsite support: Yes, at extra cost
• Support levels: We provide telephone and email support free of charge to all our customers, on-site support requirements are negotiated on a per customer basis and charged at our standard day rate.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide an initial consultancy service where we identify key stakeholders within your organisation, your training and content requirements.; ; We can then train appropriate individuals in the management and support of the learning process and also provide general support on an ongoing basis.; ; Our support staff and development team are all UK based and available during office hours.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: System data is stored as a MySQL database and as such can be exported and manipulated very easily into any suitable format using any modern database administration tool.
• End-of-contract process: We can provide a data export of the system as part of our service. Any further assistance with data migration is costed on a per project basis according to our standard day rate.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: For standard users, functionality on the mobile version of the service is largely the same as that of the desktop version. There may be alteration to the layout and behaviour of certain elements of the system functionality.; Offline working is also available on mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service offers an API with CRUD access to key system data models.; ; Access to the API is provide through the use of an access token which needs to be issued to the service accessing the API externally.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have tested our system internally against the WCAG guidelines.
• API: Yes
• What users can and can't do using the API: The service offers an API with CRUD access to key system data models. Access to the API is provide through the use of an access token which needs to be issued to the service accessing the API externally
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The system can be configured and customised to a limited extent via the backend administration system. Further to this, the system is fully themeable and can be extended through the use of the modular plugin architecture.

Scaling

• Independence of resources: Our choice of cloud hosting provider allows us to scale the hosting infrastructure according to site traffic with very little notice.; ; In addition, larger scale changes in system capacity can be provided for by moving to a load-balanced distributed architecture.

Analytics

• Service usage metrics: Yes
• Metrics types: Various metrics are available through Analytics and Insights, which include completion statistics, usage metrics, unique users, course enrolments and these can be easily exported in csv or pdf.; ; Recurring reports can also be scheduled to be received via email.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: We can provide a data export of the system as part of our service. Any further assistance with data migration is costed on a per project basis according to our standard day rate.
• Data export formats:
  • CSV
  • Other
• Other data export formats: MySQL
• Data import formats:
  • CSV
  • Other
• Other data import formats: MySQL

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Follow key processes to support resilience - Incident response plans, backup and recovery plans, vendor assessments, and Risk management.; These plans include taking daily snapshots (backups) and near-real-time replicating data to a separate, geographically isolated location within the customer's region. Because Bridge uses the world leader in Infrastructure as a Service (IaaS), Amazon Web Services (AWS) to host data in the customer's geographical region, each region has multiple, isolated locations known as Availability Zones where customer data is replicated for disaster recovery purposes. The use of multiple AWS Availability Zones is to ensure that if there is a ; failure in one physical location, the data is readily available in another geographically separate location; We contractually guarantee 99.5% availability apart from for scheduled maintenance downtime which are carried out outside normal working hours.; Any failures to meet this level of availability will result in service credits awarded to to the customer.
• Approach to resilience: Available on request
• Outage reporting: We have a 3rd party monitoring service in place on top of the standard monitoring offered by our cloud hosting supplier. It provides a dashboard, API and alerts via SMS and email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to the management console of the application is managed through the application itself and can be further limited via a 3rd party authentication service to include limits such as IP, location and use of a hardware key or multi-factor authentication app.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: We take information security very seriously and understand how important it is to our clients. Our choice of infrastructure and software tools reflect this. We are accredited under the Cyber Essentials Plus Scheme
• Information security policies and processes: ISO 27001:2022; We have also implemented GDPR best practice and train staff to ensure compliance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All of our code is managed using a Version Control System and changes are tracked via a ticketing system where we prioritise and manage tickets.; ; Any updates to the production environment are tested prior to deployment to live using a dedicated test environment.; ; All hosting environments include incremental backups which supports both short term and long term roll back of the code and database.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: 3rd party conducts both internal vulnerability scans and external security audits and penetration testing to monitor for vulnerabilities. If any vulnerabilities are detected, 3rd party security and engineering teams work together to analyse, design, and develop the required patch and update security protocols accordingly.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Sservice is hosted on the state-of-the-technology cloud infrastructure provided by Amazon Web Services (AWS). The AWS ; infrastructure is highly stable, fault-tolerant, and secure For additional information about AWS’ security program, certifications and ; standards compliance, please refer to http://aws.amazon.com/security and http://aws.amazon.com/compliance/.
• Incident management type: Supplier-defined controls
• Incident management approach: Implementation of a comprehensive set of security technologies, management and review policies, monitoring operations, and enforcement procedures to ensure that our system and data security meets or exceeds governmental statutes and regulations, industry standards, and institutional requirements. No organisation is impenetrable and, accordingly, prepared plans to help most effectively facilitate a security incident. ; ; A detailed summary of Incident Response Policy and Plan as it relates to security incidents is available in a white paper on request. Additional details regarding our procedures and plans in the event of system downtime is further documented in the Disaster Recovery white paper.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • Auth0
  • SAML Authentication
  • Social Logins

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can offer a 'sandbox' version of the service containing dummy data should this be required for evaluation purposes.; ; It will contain a single working instance of the system but won't include any customer data or bespoke functionality.; ; Free Courses are also available.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 7.5%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Tuesday 31 May 2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Tuesday 11 June 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 810b09fd-aca9-4764-b7da-b03e8c0904ce
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6d5b93f0-591a-4688-af09-1fd191d0aae9
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@builtintelligence.com. Tell them what format you need. It will help if you say what assistive technology you use.