Factory Internet Ltd

Managed Cloud

Support for AWS, Azure and Google Compute.
We provide a management of best practice around your Cloud Tenant Account and management of resources within your tenant.
Proactive systems, security monitoring and alerting, giving you best in class cost and performance management along with regular cyber security health checks.

Features

• Support for Office 365, Azure, AWS and GCP Platforms
• Support and management for the entire Cloud account (user creation/integration)
• Support for SaaS/PaaS/IaaS based functionality
• Support for building/delivering cloud architectures
• Help with architecture, design, implementation or migration advisory
• Specialists in Web Applications and Internet Presented Platforms
• 24x7 Management/Alerting Service with Playbook Triage/Remediate for common issues
• Managed security services (SOC) to ensure security of cloud services
• Service Provider Member of the Centre for Internet Security

Benefits

• Reduces your business risk by ensuring continual service improvement
• We work great with IT Teams and Third Parties
• Ready to go alerting, reporting and ticketing platforms
• Our teams train yours as part of our service.
• Hard to retain skills and recruitment become our problem.
• We help align to commercial, security and business goals.
• Dedicated UK based named contacts on all accounts.

£100 to £1,000 a device a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@factoryinternet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

366166211944736

Contact

Joanna Saxby
01424 540175
sales@factoryinternet.co.uk

Planning

• Planning service: Yes
• How the planning service works: We initially assess your current platform and the current business use cases. We then look at your goals and aspiration, what you would like your service to do and how you would like this to function.; ; Working with you in a consultative approach, we then ascertain your needs moving forward, from there we start to define your target architecture. ; Once that architecture is understood, we then start to formulate a plan to migrate from your existing platform to the new architecture.; ; We offer intensive support during any of these activities meaning named experts within Factory Internet that understand your systems are readily available around the clock.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • AWS
  • Azure
  • Google compute
  • Office 365
  • Hybrid Cloud platforms

Training

• Training service provided: Yes
• How the training service works: We provide access to our teams during contracting with our services. The aim is to allow training sessions to take place to allow skills development and enhancement across our customers. This service is offered as a value add to our services.; ; The aim of this when working within both the Government and Charity sector is to give back, enable confident use of technology and support social value.; ; Our training is targeted towards IT Professionals and those working in industry, but can be targeted at wider organisation based initiatives.; ; The training is often used as part of our Managed Services and Security Services where education provides better outcomes for those being trained, this in turn provides better outcomes to their users and the wider community of people that depend on that system or platform.
• Training is tied to specific services: Yes
• Services the training service works with:
  • AWS/Azure/GCP
  • IT Architecture
  • Cyber Incident Response Processes and Training
  • Security Architecture
  • Cyber Threat Analysis
  • BCP/DR and Availability of Systems and Services
  • Designing Secure Systems

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We work through a methodical process for migrations and we have an open tooling policy (we will procure additional tools if it'll expedite and de-risk a migration). We typically help customers move to the cloud or change cloud provider first by assessing the reasons why they want to move and detailing the benefits or drawbacks of such a move. ; We review the overall architecture and consider things like network access, security, people skills and an overall strategy.; ; Once requirements and use cases have been reviewed and the new service is a valid target, we will work to plan a migration with the wider business. ; For us, this typically follows a series of planning, test migrations, ETLs and timings so we can perform a live migration with minimal disruption. Factory Internet have significant experience of delivering successful migrations and transformations for large websites and entire legacy IT Infrastructures.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS
  • Azure
  • Google compute
  • Office 365
  • Hybrid Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • 24/7 SOC & Managed Detection and Response
  • Virtual CISO/CSO
  • Cyber Essentials Gap Analysis
  • Vulnerability Scanning
  • Web/Infrastructure/Application Pen Testing
  • Adversary Simulation
  • OSINT Reconnaissance
  • EDR/XDR Services
  • Security Log Management and Event Logging
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Cyber Scheme
  • Other
• Other security testing certifications:
  • Ethical hacking
  • Hack the Box Certifications
  • CREST Certified Testers
  • Hands on working knowledge of technologies being tested

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support all services equally (Hosted by an organisation, by ourselves, another third party or hosted by the public cloud).; ; We provide support for physical infrastructure, virtual platforms, cloud tenants, operating systems and applications.; ; Our support services work by assessing your architecture so we understand how the entire service works. We then place each service into our monitoring which allows us to have continual health reporting on all of your services 24/7/365. ; Our UK team will then pick up on any alerts and continually refine the monitoring scope throughout your contract. ; We also provide a support portal allowing for change, incident and availability management tickets to be raised to us or you can view tickets raised proactively by us here.; An experienced service manager will proactively work with you and be on hand when required.; ; We offer reporting and live graph/dashboards of services where required and often tailor-make these for a particular customers service. With significant experience of doing this in services where security is paramount so we can even configure and monitor systems with no outbound internet access (but with access to email sending).

Service scope

• Service constraints: Our teams typically work remotely. We're based in Hastings, East Sussex but are happy to travel nationally.; ; Our ideal mixture of work is mainly remote with visits to site for meetings, planning and working through specific problems. Generally most of our services are performed remotely.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 -up to 1 hour; Priority 2 - up to 1.5 hours; Priority 3 - up to 1 business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We typically offer two support levels which are split by hours. We offer a business hours support service operating 8x6 and we offer a 24x7 service which gives out of hours coverage, change management and configuration changes along with incident support.; ; Both services operate with a service manager/technical account manager and a dedicated named engineer. They will both know you and your solution in detail.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: CREST

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  As a member of Charity IT leaders we facilitate Cyber security workshops for the member community, educating and helping identify risks and plug gaps they may well not be aware of, this community is broad with organisations that may not have economic advantage to access such information and guidance without cost.

  Equal opportunity

  We facilitate work placements and provide support to organisations such as Little Gate Farm who support adults with autism and learning difficulties. ; We also provide work experience placements to support local schools and colleges, both educating, assisting in new skill development and inspiring local students into technology.; ; We also provide volunteering opportunities to our team, that support local charities and communities, a substantial effort has gone into addressing the Digital divide by educating and supporting 'Aging well' networks, via Rother voluntary association.; ; These activities both support well being of work force and give opportunity to develop skills relevant to delivery of Factory Internet services.

  Wellbeing

  We recognise that the wellbeing of our team and a positive and healthy company culture is paramount to the delivery of the high level of service to our valued clients.; ; We therefore advocate and provide our team with flexible working arrangements to suit, team days out, celebration of successes and provision of premium healthcare packages to support both physical and mental health.; ; With educational resources and training provided by default, we also provide time out opportunities to volunteer with local charities and NFP organisations, providing variety, new abilities and personal development.

Pricing

• Price: £100 to £1,000 a device a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@factoryinternet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.