ALCIUM SOFTWARE LIMITED

Umbraco Content Management System (CMS) Website Development, Implementation, Hosting and Support

Alcium Software designs, develops, and supports websites and digital solutions for the public sector. We specialise in delivering Umbraco CMS websites, using flexible, open-source technology to create engaging, accessible, and user-centred digital experiences. Alcium is accredited to ISO 27001 and Cyber Essentials Plus standards.

Features

• Umbraco Content Management System (CMS)
• Open-source CMS for Public Sector and Local Authorities
• Umbraco CMS support and hosting
• Umbraco CMS migration and consultancy
• Umbraco CMS development
• Responsive, mobile-friendly websites
• Intuitive, flexible and easy to use website content editor
• Scalable CMS which can be integrated with other systems
• Bi-lingual and Multi-lingual Content Management System
• Accessible websites

Benefits

• Easily manage and update website content
• Multi-lingual CMS
• Easily integrated with other systems
• Responsive previewing - preview website on different devices
• Instant website content updates
• Compliant with WCAG 2.1AA, WCAG 2.1AAA accessibility standards
• Open-source, flexible CMS
• Open-source CMS for public sector and local authorities
• ISO 27001 and Cyber Essentials Plus certified

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@alciumsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

366386273741626

Contact

Kevin Grimshaw
0114 349 1294
info@alciumsoftware.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Creative

  Persuasive content management

  • Website Software
  • Product Content Management Applications
  • Content Marketing Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: For new clients with an existing Umbraco website developed by another provider, we will need to review the current codebase and setup to confirm whether we can migrate the CMS and build on our platform.; ; The minimum contract term for the service is 12 months.
• System requirements: Internet connection

User support

• Email or online ticketing support: Yes
• Support response times: Our helpdesk support service adheres to the ITIL Framework for IT Service Management. Service levels and response times are set out within our Service Level Agreement.; ; Our helpdesk aim to close out all enquiries on receipt of the initial contact. Our helpdesk operate Monday-Friday, 9am-5pm (excluding public holidays).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our Helpdesk support team are contactable via email and telephone Monday-Friday, 9am-5pm (excluding public holidays). Technical support and bug fixes are included within the annual hosting agreement.; ; A dedicated Account Manager is also assigned for each client as part of onboarding. Full training is provided as part of the implementation and onboarding process.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We offer full, role-specific training to teach users how to use Umbraco CMS and edit website content. Training can be online or onsite, depending on the client’s preference. All participants are included in the full onboarding process, ensuring they understand the CMS, the website, the client’s business, and any customisations. Video guidance is provided, with written instructions available on request. General Umbraco documentation is also readily available online.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Video guidance
• End-of-contract data extraction: We will extract and securely provide the database and associated files to the Client.
• End-of-contract process: At the end of the contract, we will extract and securely provide the database to the Client.; ; For additional data requests, there may be an associated cost which would be scoped and agreed with the client depending on the request.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our Umbraco CMS websites are responsive and optimised across screen sizes including mobile, tablet and desktop. The preview function of Umbraco CMS allows users to view all pages according to the device it is displayed on to simulate how the page(s) will look on the respective screen size. This allows content editors to preview web pages across all devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Umbraco CMS admin interface is accessible via internet browsers. Only authorised users are able to access the service interface.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The Umbraco Backoffice is WCAG 2.0 Level AA compliant. We identify potential accessibility issues using tools such as Siteimprove and WAVE, and validate results through manual testing. In the design phase, Stark (Figma/Adobe extension) helps us ensure proper colour contrast, visual accessibility, and inclusive design principles are applied from the start.
• API: Yes
• What users can and can't do using the API: Umbraco supports API integrations for pushing and pulling data. Integration options can be explored once requirements are provided, either through a specification document or a discussion of the intended integration.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Umbraco website front end (public-facing site) is fully customisable. The Umbraco CMS administration interface can also be tailored through configuration, settings, and permissions. Any customisation work would need to be carried out by a web developer with Umbraco experience.

Scaling

• Independence of resources: We use dedicated servers hosted on enterprise-grade cloud infrastructure within the UK (Microsoft Azure). We have our own dedicated environment.

Analytics

• Service usage metrics: Yes
• Metrics types: Websites can be integrated with Google Analytics and Cloudflare to provide insight and data on website performance and usage.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Typically data can be exported via CSV for some functions, however any data which requires exporting will be discussed as part of the onboarding process.
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We target a service availability of 99.95% uptime, which is actively monitored and evidenced through Microsoft Azure’s monitoring tools. While we do not provide financial refunds if this level is not met, we maintain robust redundancy, failover, and monitoring processes to minimise downtime and ensure continuity of service for all users. Any service interruptions are logged and addressed promptly in accordance with our operational procedures.
• Approach to resilience: Our infrastructure is hosted on Microsoft Azure. Azure provides enterprise-grade cloud infrastructure which includes physical elements like redundant power, networking and cooling.
• Outage reporting: Email alerts sent to designated personnel within our infrastructure and service teams.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access can be restricted via username and password, 2-factor authentication (2FA), Identity federation with existing provider (e.g. Microsoft). Users of the service can be assigned roles/permissions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials, Cyber Essentials Plus
• Information security policies and processes: Alcium Software are ISO27001 certified. Accredited certification to ISO 27001 demonstrates that an organisation is following international information security best practices. We are also Cyber Essentials certified. We follow documented security policies which are regularly reviewed by a board level member.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use a dedicated change management system where changes are reviewed for quality standards, including security issues/concerns. Changes are tracked and audited in the system. Insecure change requests are rejected. We have separate production and test environments.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We maintain a proactive vulnerability management process to protect our services and users. Potential threats are continuously monitored through trusted industry sources and security advisories. Patches and updates are applied promptly in accordance with risk severity, with critical security issues addressed as a matter of urgency.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We maintain a proactive vulnerability management process to protect our services and users. Potential threats are continuously monitored through trusted industry sources and security advisories. Patches and updates are applied promptly in accordance with risk severity, with critical security issues addressed as a matter of urgency.; ; Any issues identified would be assigned a priority based on severity.
• Incident management type: Supplier-defined controls
• Incident management approach: In line with our ISO27001 accreditation, Alcium Software have a formal documented Information Security Incident and Management Policy. All reported issues via email or telephone are logged on our internal system. Calls are assessed and given a priority status in line with our Service Level Agreement. Our ISIM Policy is reviewed regularly and issued to all employees.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certified International Systems
• ISO/IEC 27001 accreditation date: Thursday 4 July 2019
• What the ISO/IEC 27001 doesn’t cover: Certification covers our information security practices
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Certified International Systems
• ISO 9001 accreditation date: Thursday 16 May 2019
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 628c199e-8c1e-4d66-bb11-b6776316af4a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D149e701-e00f-4a65-ae65-0c6cce2398ac
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@alciumsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.