Supercharge

Data and AI Product Analytics Audit

Supercharge’s will help you evaluate how well your product serves your business goals. We assess your product from three essential aspects of digital product development to give you a clear and objective picture, covering your product's technology, its user experience, and a full analytics audit.

Features

• Empower teams with complete product ownership
• Specify product function improvements clearly
• Establish success metrics, including KPIs, with transparent reporting
• Collaborative sessions to shape product vision and strategy
• Pinpoint best practices for team culture and operations
• Adopt agile methods for iterative delivery and development
• Guarantee product offers value within budgetary limits
• Share knowledge and enhance team skills
• Craft clear business case and value proposition

Benefits

• Align teams with project goals for seamless delivery
• Improve outcomes for customers and users with better products
• Flexible, scalable teams tailored to your requirements by Supercharge
• Boost team satisfaction by upskilling and delivering right products
• Create the right products for customers and users
• Enhance cost-effectiveness and value for money
• Achieve value and efficiency with proven delivery methods
• Enhance internal teams and digital skills
• Ensure compliance with GOV.uk service standards

£500 to £1,300 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uksales@supercharge.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

366555489399731

Contact

Daniel Homoki-Farkas
+44 7939 088170‬
uksales@supercharge.io

Planning

• Planning service: Yes
• How the planning service works: We help you evaluate how well your product serves your business goals ; ; We assess your product from three essential aspects of digital product development to give you a clear and objective picture:; ; - product technology evaluation (is your product built on futureproof ; technologies and processes?); - product experience evaluation (is your product as easy to use, engaging and delightful as possible?); - product analytics evaluation (does your product’s measurement plan match your business goals and ambitions?); ; An expert-led, technological health check of your product will give you an objective assessment of the tech foundations of your digital product to identify risks, bottlenecks and improvement areas.; ; We are obsessed with efficiency. We have built 100s of digital products in the past decade, perfecting our development methodology to consistently and swiftly deliver robust software. We will help you to benchmark your product’s processes and underlying technical solution against our own battle tested standards and best practices.; ; To uncover hidden weaknesses and identify the root cause of key challenges our most senior software engineers review your product utilising cutting edge exploratory tools. Our report will offer you actionable insights to bring your tech game to the next level.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Supercharge offers knowledge transfer throughout the cloud transition journey. We closely collaborate with your internal technical teams to ensure they gain essential skills. Our approach includes shadowing our experts during implementation and conducting formal training sessions.; ; Training methods are decided during the planning phase and may involve:; ; Train the trainer sessions; Classroom-based training for super users; Guided online training; Pre-recorded instructional videos; Inbuilt system guides and helpful tips; Access to a knowledge base; Transfer of High-Level Designs (HLDs); Transfer of Low-Level Designs (LLDs); Transfer of Infrastructure and Network Diagrams
• Training is tied to specific services: Yes
• Services the training service works with:
  • Legacy environment cost review savings identification to fund cloud migration
  • Cloud architecture definition, assessment, design and delivery
  • Architecture capability assessment and development
  • Cloud technical governance and operating model
  • Cloud migration planning and delivery
  • Cloud strategy assessment and design
  • Executive and business leader/owner cloud awareness and education

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We start by looking at your working product - the same thing that your user's experience. We look at aspects which meet the eye and and also look under the hood with various tools.; ; Among others, we cover the following areas:; UI performance, ; Network performance; Responsivity; App size ; Loading times and API answer times; Error handling ; Responsive design on web; ; Next we conduct interviews with engineering leads and look at the state of various tools used to understand the development workflows and processes.; ; Then we use cutting edge tools to help us analyze complex software solutions with extensive codebases. These analytics tools help us explore the code quality from multiple perspectives, such as:; Are coding best practices kept?; How consistent are the coding styles?; How healthy do the dependency graphs look like?; How high is the rate of code duplication?; How complete is the automated test coverage?; Are there security bugs?; ; Finally our most senior experts take all the previously collected insights and analyse the codebase. The focus is on discovering improvement areas in the:; build environment; dependency management,; application architecture,; infrastructure architecture, ; error handling, ; naming conventions; other best practices and industry standard coding methodologies
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Supercharge offers knowledge transfer throughout the cloud transition journey. We collaborate closely with your internal technical teams to ensure they acquire the necessary skills. Our approach includes shadowing our experts during implementation and formal training sessions.; ; Training methods are determined during the planning phase and may include:; ; Train the trainer; Classroom sessions for super users; Guided online training; Pre-recorded instructional videos; Built-in system guides and tips; Knowledge base access; Transfer of High-Level Designs (HLDs); Transfer of Low-Level Designs (LLDs); Transfer of Infrastructure and Network Diagrams

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Supercharge are able to offer a wide range of hosting and support services, as required by you.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9 to 5 (UK time), Monday to Friday Additional response hours can be agreed if required
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels are customised to yourrequirements. Default support levels are: P1: Response within 30 minutes, Target Resolution time 4 hours P2: Response within 1 hour, Target resolution time 8 hours P3: Response within 2 hours, Target resolution time 2 days P4: Response within 24 hours, Target resolution time 5 days

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Supercharge has pledged to become climate neutral and to stay that way forever. This means three things:; ; - We measure our CO2 equivalent emissions; - We create and commit to a reduction plan; - We offset what we can’t reduce; ; We offset our emissions using nature based solutions. Additionally, we planted around 20000 trees in Hungary (together with Siili group) to help local reforestation efforts and to capture carbon directly.; ; We have a strong positive bias towards working on projects that aim to tackle some of our most pressing challenges and have a positive contribution to the UN SDG Goals. At the same time, we refrain from working on projects that directly contribute to societal or environmental harm therefore regressing the above mentioned goals. Some examples of these are:; ; - Fossil fuel extraction; - Gambling; - Intrusive surveillance; ; Once we take on a project we strive to harmonize the product goals with sustainability initiatives. Our standard Digital Product Discovery Process includes the alignment of product goals with the UN SDGs in order to identify opportunities for positive impact. This may include; ; - Developing the business model; - Creating features or altering existing ones; - Optimising operation & impact; ; As a business we strive to decrease the negative impacts from our operation to zero. As a design & engineering consultancy our business activity mostly revolves around using computers and brain-power to create value for customers - so it’s a fairly low impact activity from the environmental point of view. However, there are areas of our business that have significant footprint so we set strong policies for them. These are:; ; - Business travel; - Procurement & Disposal; - Office operations; ; On top of that we have been tracking and offsetting our (for now) irreducible emissions with the help of Climate Neutral.

  Covid-19 recovery

  Supercharge has supported Covid-19 recovery in a number of ways, including maintaining its workforce throughout the pandemic and growing our UK headcount. A number of applications we built had particular relevance during and after the pandemic, including remote learning tools, healthcare applications and even auto-insurance services to promote road safety by encouraging fewer non-essential journeys.; ; Creating positive and supportive working conditions, including good mental health and wellbeing, has always been a priority for us. During the pandemic, we made sure to support our clients and their teams by implementing flexible working arrangements and following social distancing rules. We also used collaborative tools to reduce physical contact when needed. Additionally, we supported the physical and mental wellbeing of our own staff by providing equipment to facilitate working from home or remotely.; ; During the pandemic, our company experienced significant growth, with a 20% increase in net growth. While some organisations implemented staff furloughs, we were fortunate to expand our workforce. As part of our response to the pandemic, our policies underwent substantial revisions. We revamped our entire home office policy, along with related guidelines such as VPN usage, designated software, online meeting protocols, and mental health support initiatives.; ; Additionally, as a company accustomed to working with clients globally, we already had a robust suite of apps and tools in place. However, to enhance collaboration, we introduced new tools specifically tailored for our design team. This proactive approach ensured that we could adapt swiftly to the challenges posed by the pandemic while continuing to support our employees and clients effectively.

  Tackling economic inequality

  For every project and programme, we look at how best to add value to the communities which we are serving. This can mean basing our teams in geographic regions which will be engaged with. Our approach in this regard supports the government’s Levelling Up agenda, as we will always choose the most appropriate location for our teams rather than defaulting to traditional options.; ; We apply similar principles and standards across our supply chain, ensuring agreements are in place to align subcontractors to our working standards and values. We have a zero-tolerance approach to modern slavery and are fully committed to preventing slavery and human trafficking both in our operations and in our supply chains.; ; We encourage diversity in our supply chains, often favouring working with new start-ups and SMEs to encourage and broaden the technology marketplace.; ; We are committed to nurturing talent and giving back to the community. Through our apprenticeship scheme, we have established partnerships with various universities and student associations, providing opportunities for aspiring professionals to gain valuable hands-on experience and kickstart their careers.; ; We actively engage in volunteering initiatives to support social causes. Our offices participate in corporate social responsibility (CSR) events annually. For instance, our Netherlands office contributes to community cooking activities for the homeless, while our headquarters organises donation events during Christmas, supporting different charities. We also extend our support to animal shelters, reflecting our commitment to making a positive impact beyond the workplace.; ; We believe in repurposing resources for a greater good. We donate electronic devices that are no longer in use to schools in underprivileged areas, enhancing access to education and technology for students in need.; ; We remain dedicated to promoting diversity, equity, and inclusion through various initiatives and continuous evaluation of our practices.

  Equal opportunity

  Supercharge is deeply committed to fostering diversity and inclusion (ED&I) across our organisation, recognizing the immense value it brings to our culture and success. Spearheading this initiative is our People Operations department, led by our Head of People. We firmly believe that a diverse workforce enhances innovation, creativity, and problem-solving, reflecting the global nature of our business.; ; Our commitment to ED&I is evident from the outset, beginning with our recruitment process. We ensure that everyone involved in hiring undergoes unconscious bias training and is well-versed in our comprehensive ED&I policy. This ensures that our hiring practices are fair, unbiased, and focused on attracting talent from diverse backgrounds.; ; Our organisational statistics reflect our dedication to diversity. While our overall gender split stands at 35-65%, with 23% of our leaders being women, we continuously monitor and strive for improvement in other areas such as ethnicity, socio-economic background, sexual orientation, caring responsibilities, and disability representation. By regularly assessing our workforce demographics, we can identify areas for improvement and implement targeted strategies to promote inclusivity and diversity.; ; In addition to our internal efforts, we actively engage with external initiatives and groups to further promote diversity and inclusion. We participate in programs like the Tech Talent Charter, Women in Tech, Black Girl Tech, and others. Furthermore, we host events aimed at inspiring young girls to pursue careers in STEM fields, demonstrating our commitment to fostering diversity from an early age.; ; At Supercharge, our Diversity and Inclusion Policy serves as the foundation of our commitment to creating an inclusive culture. We believe in providing equal opportunities for all employees and applicants, regardless of race, gender, sexual orientation, age, disability, or cultural background. Through ongoing assessment, training, and a global perspective, we're dedicated to fostering an environment where diversity thrives, driving innovation and success across our organisation.

  Wellbeing

  At Supercharge, we prioritise our employees' well-being and professional development, offering a range of unique benefits and support services tailored to their individual needs. To foster a culture of continuous learning and growth, our teams have access to learning budgets that empower them to invest in their personal and professional development. Whether it's enhancing their home office setup or attending sponsored conferences and training sessions, our employees have the resources they need to thrive.; In addition to learning opportunities, we place a strong emphasis on mental health and well-being. Our comprehensive mental health support includes access to counselling services and up to 10 coaching sessions to help employees maintain their well-being. We provide extra sick leave, fully covered, for both physical and mental health concerns, ensuring that our employees feel supported during challenging times. Furthermore, after five years of dedicated service, employees earn a fully paid one-month sabbatical to recharge and rejuvenate.; To monitor the uptake of well-being benefits and ensure that our employees' needs are met, we conduct regular sentiment surveys that cover various aspects of well-being. These surveys provide valuable insights into our team's overall engagement and satisfaction, allowing us to make informed decisions and adjustments as needed.; Feedback is integral to our culture of continuous improvement and professionalism. Through feedback talks, daily performance reviews, and quarterly surveys, we gather feedback from both employees and managers to identify areas for growth and development. This feedback-driven approach helps us address performance issues, nurture a supportive work environment, and empower our employees to constantly develop themselves.; Our commitment to supporting our employees' well-being and professional growth underscores our dedication to creating a positive and inclusive workplace culture. Through ongoing learning, support, and feedback, we empower our employees to thrive both personally and professionally, driving success and innovation across our organisation.

Pricing

• Price: £500 to £1,300 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uksales@supercharge.io. Tell them what format you need. It will help if you say what assistive technology you use.