MyKnowledgeMap

Myprogress - Offline Mobile Workplace-Based Assessment

Myprogress is an electronic workplace-based assessment platform with a dedicated offline mobile app for carrying out assessments in workplace settings anytime, anywhere. With a long-standing track record in Medicine & Healthcare, Myprogress helps institutions and training organisations support and deliver powerful learning experiences for workplace-based students.

Features

  • Carry out workplace-based assessments and provide feedback offline
  • Build and assign forms and assessments to learners' mobile devices
  • Automatically map assessments to framework competencies
  • Track real-time learner progress and performance in the workplace
  • Provide learners with feedback on a mobile or desktop device
  • Sign-off skills and competencies with digital or email signatures
  • Communicate with workplace-based learners remotely
  • Obtain customisable reporting on progress, performance and engagement
  • Integration and single sign-on with Blackboard and Canvas
  • Integration with Myprogress ePAD for Nursing & Midwifery

Benefits

  • Enable learners to gain timely feedback in the workplace
  • Ensure assessments are securely signed off and tracked
  • Provide learners with real time remote and in-workplace support
  • Have remote visibility of performance and facilitate early intervention
  • Save time through replacing paper-based assessment and feedback
  • Easily define role-based access and support for learners
  • Save time with pre-built assessment workflows for the workplace
  • Learners can take away their ePortfolio for free upon graduating

Pricing

£8.50 to £35.00 a user a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.mahoney@myknowledgemap.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 6 6 6 8 3 2 7 7 7 4 1 4 1 7

Contact

MyKnowledgeMap Paul Mahoney
Telephone: 07908 565870
Email: paul.mahoney@myknowledgemap.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
Requires a web browser supporting HTML 5 functions

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond to support tickets within 8 hours Monday to Friday.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Base support is included within the standard pricing and includes 27/4 online logging and management of support requests.

Standard support hours are (9:00 – 5.00 Monday to Friday).

Premium and custom support packages are also available on request.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a comprehensive range of implementation services that include on-site face-to-face training and workshops as well as online and email consultancy during the implementation. The scale and scope of these services is tailored to meet your specific needs and requirements and we would work with your implementation team(s) and define the best approach and options for you.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users can download their own assessments and forms in PDF format. In additional we can provide data extracts from the system in a given format.
End-of-contract process
At the end of the contract access to the system will be removed for all users and we will schedule the deletion of all data and backups. This will typical be within 1 month.
If a data extract of the system is required then this can be a provided at an additional cost dependent on the format and level of data provided.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile service provides offline support for assessment and form completions.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
API access is provided on request and users can use the APIs to report on the completion of ,and content within, forms / assessment.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • ODF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The application supports end-user branding and terminology customisation.

Scaling

Independence of resources
Our systems make use of a number of different approaches, including: resource usage monitoring and alerts, allowing us to quickly respond to performance issues, allocating additional resources as required; resource isolation, ensuring that for specific customers get dedicated resources; regional isolation, ensuring that for specific customers in each region get dedicated resources; and automatic scaling when requested, allowing the system to automatically allocate additional resources up to a specified limit at times of high load.

Analytics

Service usage metrics
Yes
Metrics types
We provide metrics on the number of users and completed assessment / forms.
Reporting types
  • API access
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can extract data by using reports and APIs
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Standard availability is 99.9%.

Premium and custom support packages offer increased availability and can also include a refund provision.
Approach to resilience
Available on request
Outage reporting
Any system outages would be notified by email.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
User access is control by role level security and support functions are provided only to authorised users.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Adhere to the principles of Cyber Essentials and internally verified process and procedures.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are managed through our change control team who follow a process of assessment, test and validation prior to the implementation of any production changes. Application changes will follow our product quality assurance process. All changes are documented and audited.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our services are frequently scanned on a schedule using Azure Security Center, which provides detailed vulnerability and security information for all our cloud services. Recommendations raised from this, including system patches, are fixed on a timescale depending on the severity of the raised issue.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our systems audit all major events, including authentication failures and successes, configuration changes and item removal. These logs are monitored as part of Azure Active Directory Identity Protection, and alerts raised by this are reviewed weekly, with critical issues requiring resolution in 2 days.
Incident management type
Supplier-defined controls
Incident management approach
Reported incidents are assessed by our IT Services Manager and a course of action determined based on issue severity. We use Microsoft Azure Security Center to record and manged the resolution of non-application incidents and our Help Desk to record and manage the resolution of any application incidents.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

By supporting distance learning we cut down on travel emissions, and by providing digital certification we replace use of paper certificates.
Covid-19 recovery

Covid-19 recovery

We support flexible working for our own staff. And the use of distance learning and digital certificates supports flexible training patterns for our clients.
Tackling economic inequality

Tackling economic inequality

We are a Northern UK based company providing high quality hi-tech careers to people of all backgrounds
Equal opportunity

Equal opportunity

We operate a comprehensive equal opportunity policy, with a full statement of policy available on request.
Wellbeing

Wellbeing

We practice pro-active support for staff wellbeing and can cite numerous examples where we have provided pro-active support for our staff well beyond legal requirements.

Pricing

Price
£8.50 to £35.00 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The full service can be available for a limited time trial.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.mahoney@myknowledgemap.com. Tell them what format you need. It will help if you say what assistive technology you use.