Avepoint UK Ltd

Microsoft Office 365 Operational & End-user Governance

Automate the provisioning, management and lifecycle of Office 365 workspaces, including Groups, Teams, and SharePoint sites, with user-self-service. Built-in governance controls enforce sharing, tagging and permissions policies. Manage permissions with scheduled re-certification. Workflow- or inactivity-driven lease expiration help dispose of content when no longer needed.

Features

• Deliver configurable, user-centric IT services through Office 365
• Define role-based provisioning that includes lifecycle management & automated disposal
• Align service requests with organisational access, ownership, and retention policies.
• Configurable workflow approval for complex business scenarios
• Automated recertification of permissions, classification, and ownership
• Comprehensive Site and Group directories surface existing resources and ownership
• Business-focused questionnaires to guide users to the right services
• Centrally track and manage all incoming requests and resource allocation
• Automatically correct unauthorised changes to features, permissions, and settings
• Utilise policies to enhance consistency across service requests

Benefits

• Empower end-users with self-service provisioning of Office365 Groups, Teams, Sites
• Enforce and maintain data ownership for Office 365 workspaces
• Improve data quality, reduce sprawl with automated lifecycle, expiration, renewal
• Eliminate IT operations bottlenecks with self-service and automated request fulfillment
• Track adoption of collaboration spaces by division/region, purpose, and sensitivity
• Ensure compliance with organisational governance policies with automated policy enforcement
• Secure critical content; control and audit sharing and permissions modifications.
• Enable accountability for all collaboration workspaces, simplifying future decision making
• Eliminate Human error and ensure process compliance
• Improve adoption & enable charge-back by monitoring resource allocation

£2.88 to £14.40 a user a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesuk@avepoint.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

367032004860603

Contact

Sarju Raja, Jason Lee, or Adam Callinan
02074215199
salesuk@avepoint.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft Office 365
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Browser
  • Access Device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. For more information https://avepoint.com/products/support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Please contact AvePoint for further information about web-chat usage by assistive technology users and to discuss testing.
• Onsite support: Yes, at extra cost
• Support levels: We provide a range of support levels and technical development to our clients depending on their specific needs and our commercial contract with them.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full user documentation is available for the system. Customer can also request additional workshops and trainings.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers may request a copy of the data via our support team.
• End-of-contract process: Data is removoed from the system and reclaimed as free Azure storage.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Users access services via http://www.avepointonlineservices.com/login. Users have access to available functions through our GUI based on their permissions or role.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: AvePoint complies with common accessibility guidelines. In addition, extensive Quality Assurance testing is performed before any release. Customers can optionally subscribe to "Insider Releases" to gain early access to updates, and provide feedback.
• API: No
• Customisation available: Yes
• Description of customisation: This is documented in our user guide, available at http://account.avepoint.com

Scaling

• Independence of resources: Not disclosed

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Only user system configuration data and reporting data is held in the system. This data can be exported via the user interface. Configuration data is exported in XML format, reporting data in csv format. Documentation or records can be exported in different formats using appropriate business rules that are configured by the customer.
• Data export formats: Other
• Other data export formats: Not disclosed
• Data import formats: Other
• Other data import formats: Not disclosed

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: AvePoint guarantee 99.95% service availability
• Approach to resilience: It is built upon Azure architecture which has this design concept in mind.
• Outage reporting: Portal notifications

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Authentication is carried out against any supported Microsoft Azure authentication method.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are in the process of completing ISO 27001 ceritification
• Information security policies and processes: We have a wide range of InfoSec policies, from usage policies, to the minimization of access with the least privileged concept. And we strive to follow the best InfoSec practices.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Deploy patch to test node,QA, Flip node to production upon pass.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use AppScan to perform OWASP testing on every patch release
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We leverage the Azure Health Status page as well as service monitoring.
• Incident management type: Supplier-defined controls
• Incident management approach: Long standing experienced helpdesk available 24x7, breach mgmt procedures.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  AvePoint are a Cloud based delivery organisation therefore reduce the environmental impact of running Datacenters in the organisations. The service also allows workers to work securely from home therefore reducing the carbon footprint by minimising the need to travel
• Covid-19 recovery:

  Covid-19 recovery

  AvePoint are helping raising the Digital Skills in the region through education platforms
• Tackling economic inequality:

  Tackling economic inequality

  AvePoint are offering a Digital Inclusion for the digital deprived in the region to raise the skills and ability to find employment
• Equal opportunity:

  Equal opportunity

  Not applicable
• Wellbeing:

  Wellbeing

  Not applicable

Pricing

• Price: £2.88 to £14.40 a user a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesuk@avepoint.com. Tell them what format you need. It will help if you say what assistive technology you use.